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Direct Orthopedic Care - Austin
Orthopedic Immediate Care ClinicRoun Rock, TX • 3 locations4.54
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.54
Wait time
4.49
Bedside manner
4.62
Insurances accepted
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
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Direct Orthopedic Care - Austin
2000 S Interstate 35, Ste N5, Roun Rock, TX 78681
All provider availabilityToday, Apr 4 – Fri, Apr 17
Insurances acceptedAetnaBlueCross BlueShieldCignaMedicareUnitedHealthcare
3 office locations
Direct Orthopedic Care - Austin (1 of 3)
2000 S Interstate 35, Ste N5, Roun Rock, TX 78681
Direct Orthopedic Care - Austin (3 of 3)
709 E. Slaughter Lane, Ste 404, Austin, TX 78744
1 of 3
Providers at Direct Orthopedic Care - Austin (0)
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Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.54
Wait time
4.49
Bedside manner
4.62
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
433 reviews
Most relevant
I had a very good experience, from the front door to the exam and treatment. Very friendly and knowledgeable staff.
November 24, 2025Maria M.Verified patient
They do not listen to their patients and let them leave with no help whatsoever. They made sure to get their money though.
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The entire staff was friendly and helpful. I was totally satisfied with my experience.
February 11, 2026James S.Verified patient
Very thorough team, highly recommend DOC for anyone struggling with chronic back/joint pain.
April 10, 2025Benjamin W.Verified patient
Everyone was very friendly and had me seen quickly
December 11, 2025Trevor E.Verified patient
The visit was very informative and all staff was great
March 14, 2025Trinidad M.Verified patient
Very thorough and thoughtful during the examination of my knee and ankle after falling on it the night before. Left the appointment feeling well-equipped to continue the healing process.
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I had a very good experience
November 23, 2025Sherry C.Verified patient
Great staff, very knowledgeable and knew exactly how to help me with my conditions. Would highly recommend them to anyone needing an orthopedic physician.
November 3, 2025Matthew B.Verified patient
I have an HMO and I had a referral from my primary on my cell (My Chart) and they would not accept it. Something about it wasn't in their system. 11PM on 10/7 at DOC on Slaughter.
October 7, 2025Kent H.Verified patient
My experoence was most wonderful that i ever had super great I highly recommended to go too Doc they are the best in what they do in all.
July 11, 2025Danica D.Verified patient
Extremely clear communication. Very pleasurable and kind staff. Easy to get in. I had lots of good pre-communication about the appointment. Felt confident and left with great next steps.
April 14, 2025Initials hidden
This was a great experience. I got a last minute appointment on the same day, so I was worried this would be more like one of those Urgent Care places which just kind of shuffle you around, but I was very wrong.
They let me know how much the visit would cost up front and I was given clear answers about my back pain after x-rays and a consultation.
December 6, 2024Initials hidden
Care was fine, overall visit was subpar. Main issue is better training on patient communication at the front desk.
The first sign of inadequate training was when the receptionist told me, “today is going to ‘feel’ like you’re paying out of pocket, but it’s just going towards your deductible.” This was misleading; any out-of-pocket cost goes toward the deductible—it’s not a “feeling” but a fact.
She provided an estimate for the visit and x-ray, which seemed fine initially. The x-ray and PA visit went great, and the PA performed an ultrasound as an extra step when nothing appeared on the x-ray.
At checkout, a different receptionist mentioned a higher total. When I asked about the discrepancy, the first receptionist said, “that was just an estimate,” without explaining the increase. The second receptionist then mentioned the ultrasound fee, which I was not informed of and would have declined.
The main issue was failing to inform me of extra fees and handling questions poorly.
November 12, 2024Initials hidden
I was seen by a PA who showed me my X-rays and explained I should have been in a boot since I broke my toe. He explained I needed a higher sole shoe to wear with my boot for safety reasons. Wasn’t sure why I needed x rays again after having the same sets on my foot and ankle 3 days before. I’m getting better and more comfortably mobile.
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Good service, they thoroughly investigated my issue and are working on it. They gave me pain meds to deal with it until we can get to the bottom of this.
August 28, 2024Laurel C.Verified patient
I have had several issues with this clinic that has resulted in me canceling all my appointments. Initially, I was overcharged for my appointment because their portal that connects with my insurance was incorrect. That’s inconvenient but can be easily fixed. The problem is i’ve called several times over the past week since I went and have had no one call me back to get this corrected. I, while there in person, also asked for an estimate for my prescribed PT and was told they would call me before my appointment. Again, no call. When I called a final time, I spoke with the manager and she gave me the number of the billing department (who did not answer when I called) but then hung up before I could ask about anything else. I will not be returning.
April 25, 2024Initials hidden
Quick, clear, and nice people
February 19, 2024Nicolas G.Verified patient
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March 22, 2026Deborah S.Verified patient
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December 1, 2025Cody C.Verified patient
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September 23, 2025Teresa V.Verified patient
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August 18, 2025Janet G.Verified patient
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May 20, 2025Frances L.Verified patient
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April 3, 2025Dawn B.Verified patient
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