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315 verified Therapists/Counselors in Highland, NY
Zocdoc verifies all providers before they can appear in Zocdoc search results. Every provider that appears in search is open to new patients.
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Availability last updated 07/17/2026
Availability last updated 07/17/2026
Psychotherapist (Virtual)
4.60
·5 reviews
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 17 more
Accepting new patients · Offers video visits ·
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Jennifer Feldman, LCSW-R Jennifer Feldman is a licensed clinical social worker with an R designation, specializing in working with adolescents and their families through psychotherapy. Ms. Feldman begins all sessions with a comprehensive assessment to understand the client's story. This includes ma...Click to read more
Next available: Wed, Jul 22
Psychotherapist (Virtual)
4.94
·17 reviews
Wonderful! - Jun 5, 2026Click to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 16 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Chauntel Chisolm, LMFT Chauntel Chisolm is a Licensed Marriage and Family Therapist in New York who has been practicing since 2012. Chauntel understands that it is not easy to open up to a therapist and air out “dirty laundry.” She genuinely cares about her clients’ well-being and works with t...Click to read more
Next available: Wed, Jul 22
Psychiatrist
4.72
·68 reviews
Dr. Datta was caring and aytwntive. He is extremely knowledgeable. I highly recommend him. - Mar 26, 2018Click to read more
57 mi · 2 University Plaza, Suite 100, Hackensack, NJ 07601
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
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Arnab Datta, MD is a Psychiatrist who combines nuanced Medication Management, various Psychotherapies, Couples & Family therapy, Addiction treatment, Customized Integrative Meditation Practices, and EMDR. You don�t need to visit separate providers for all these treatments; it�s all provided by Dr. D...Click to read more
Next available: Tue, Jul 21
Psychotherapist
57 mi · 2 Univ Plz 3rd Fl, Ste 301, Hackensack, NJ 07601
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Also offers video visits · Accepting new patients ·
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Chloe Schneewind is a Licensed Social Worker (LSW). She received a Bachelor of Arts in Sociology from Columbia University and a Master of Social Work from Loyola University Chicago. She is passionate about helping both individuals and families manage interpersonal conflict, trauma, anxiety, and depr...Click to read more
Next available: Mon, Jul 20
Psychotherapist
57 mi · 2 Univ Plz 3rd Fl, Ste 301, Hackensack, NJ 07601
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Also offers video visits · Accepting new patients ·
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The provider is a “Licensed Social Worker" and is currently working under the supervision of a licensed practitioner. Their current employer is Serenium Hackensack As a Licensed Social Worker, I am passionate about helping individuals overcome the mental and emotional barriers that can make daily...Click to read more
Next available: Mon, Jul 20
Psychotherapist
4.83
·6 reviews
Very nice office and atmosphere, - Dec 23, 2025 by Corey N.Click to read more
57 mi · 2 Univ Plz 3rd Fl, Ste 301, Hackensack, NJ 07601
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Also offers video visits · Accepting new patients · Excellent wait time ·
Read bio
The provider is a “Licensed Social Worker" and is currently working under the supervision of a licensed practitioner. Their current employer is Serenium Hackensack. Ms. Alanna Branco is an experienced psychotherapist. She sees patients in person at Serenium Hackensack in Hackensack, New Jersey, and...Click to read more
Next available: Mon, Jul 20
Psychotherapist
57 mi · 2 Univ Plz 3rd Fl, Ste 301, Hackensack, NJ 07601
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Also offers video visits · Accepting new patients ·
Read bio
The provider is a “Licensed Social Worker" and is currently working under the supervision of a licensed practitioner. Their current employer is Serenium Hackensack Jay Salerno is a Licensed Social Worker with a Bachelor of Arts in Psychology and Sociology from Caldwell University and a Master of ...Click to read more
Next available: Mon, Jul 20
Psychotherapist
57 mi · 2 Univ Plz 3rd Fl, Ste 301, Hackensack, NJ 07601
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Also offers video visits · Accepting new patients ·
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The provider is a "Associate Counselor" with license number 37LC00418700, practicing under the supervision of Jennifer M Iacovone. Kristine Bushong is a Licensed Associate Counselor (LAC) dedicated to helping children, teens, and their families feel truly seen and supported through their healing ...Click to read more
Next available: Mon, Jul 20
Psychotherapist
5.00
·2 reviews
57 mi · 2 Univ Plz 3rd Fl, Ste 301, Hackensack, NJ 07601
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
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The provider is a “Licensed Social Worker" and is currently working under the supervision of a licensed practitioner. Their current employer is Serenium Hackensack. Caroline Eby is a Licensed Social Worker (LSW) who earned her Master of Social Work from Rutgers University, where she also received a ...Click to read more
Next available: Mon, Jul 20
Psychotherapist
57 mi · 2 Univ Plz 3rd Fl, Ste 301, Hackensack, NJ 07601
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Also offers video visits · Accepting new patients ·
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I am a person-centered therapist who listens and reflects client's shared experiences to provide them with deeper understanding of the themes and patterns in their lives. I use Motivational Interviewing and Solution Focused approaches help each client to identify their needs and preferred outcomes. ...Click to read more
Next available: Mon, Jul 20
Psychotherapist
5.00
·1 review
Megan is a lovely person. I took a liking to her right away. - Apr 23, 2026 by Mary R.Click to read more
57 mi · 56 Hamilton St, 3rd Fl, Paterson, NJ 07505
Accepts Aetna, BlueCross BlueShield, Cigna + 13 more
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
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Ms. Megan Miller is a warm and compassionate psychotherapist from Montclair, NJ. She offers in-person and virtual counseling services through Stellar Counseling Services for a variety of mental health concerns. With a strong emphasis on creating a safe and non-judgmental environment, Ms. Miller enc...Click to read more
Next available: Tue, Jul 21
Psychotherapist
57 mi · 56 Hamilton St, 3rd Fl, Paterson, NJ 07505
Accepts Aetna, BlueCross BlueShield, Cigna + 13 more
Also offers video visits · Accepting new patients ·
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Life can feel overwhelming, especially when you’re navigating anxiety, depression, relationship challenges, self-esteem concerns, life transitions, or the impact of difficult experiences. Therapy offers an opportunity to better understand yourself, gain insight into patterns that may be holding you ...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
Bronx, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 5 more
Accepting new patients · Offers video visits ·
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I am a licensed clinical social worker in New York and Connecticut with a Master’s degree in Social Work from Fordham University, and I am currently completing my Doctorate in Clinical Social Work. I have extensive experience working with individuals facing serious mental illness, trauma, and comple...Click to read more
Next available: Mon, Jul 20
Psychotherapist (Virtual)
5.00
·31 reviews
Dr. Decker is attentive to details and is consistent with progress. I felt heard, understood, and validated, therefore I am more trusting in my therapist. The office is tidy and the air conditioning is efficient. The therapy sessions have been professional and effective, I have received many muc...Click to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 9 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Autumn earned her Master’s degree in Mental Health Counseling from Hofstra University in the summer of 2025. Through her practicum and internship experiences, she provided individual and group counseling to children, adolescents, and adults across a variety of settings, including a community center ...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·27 reviews
Ms. Kopf is very kind and a great listener. She made me feel comfortable. - Feb 21, 2025 by Francisco H.Click to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Alexis Kopf is a dedicated Mental Health Counselor holding a MA degree in Mental Health Counseling from John Jay College of Criminal Justice. Her career began at Mercy Hospital, where she gained significant clinical experience in an inpatient psychiatric unit, developing expertise in addressing com...Click to read more
Next available: Wed, Jul 22
Psychotherapist (Virtual)
5.00
·10 reviews
Alyssa was very non judgemental and let me speak my truth and let it all out. She made me feel very heard. She has a very calming effect and created a very safe space. by BNClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Alyssa earned her Bachelor's degree with a specialization in Clinical/Counseling Psychology in 2024 from The College of New Jersey and graduated from Adelphi University in May 2026 with a Masters in Mental Health Counseling. Alyssa completed her clinical training at Nassau Psychology working with ch...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
4.52
·33 reviews
He was professional on time and would definitely recommend to a friend or family member - Mar 20, 2026 by Kedwin S.Click to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Accepting new patients · Offers video visits ·
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Aubrey earned his master’s degree from New York University in Counseling for Mental Health and Wellness in May 2020 and a bachelor’s degree in Psychology from Hampton University in May 2018. He previously worked at New York Psychotherapy and Counseling Center (NYPCC) where he provided counseling and...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·33 reviews
Ryan was fantastic with my son. My son has never been happy before to go to therapy. Now he doesn't even put up a fight. by FOClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 10 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Ryan earned his Master’s degree in Counseling from Long Island University. He works with children, adolescents, adults, and families, including neurodivergent individuals and members of the LGBTQ+ community. Ryan supports clients navigating anxiety, mood disorders, trauma, academic challenges, behav...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·28 reviews
Bianca is great. She was very empathic and listened to everything I wanted to share by CVClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Ms. Bianca Assenza is a highly skilled psychotherapist. She offers virtual consultations through Nassau Psychology. She earned her master's degree in mental health counseling from Pace University. She is dedicated to creating a supportive and respectful environment where clients feel comfortable ex...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
4.90
·36 reviews
Alexa is wonderful. She made me feel very safe and allowed me to open up in my own time. by BRClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Alexa earned her Master’s degree from Hofstra University in May 2024 and has experience in counseling a diverse adult population, ages 20–70. Alexa focuses on supporting individuals navigating mental health challenges and substance use concerns. Alexa's clinical training includes both inpatient psy...Click to read more
Next available: Wed, Jul 22
Psychotherapist (Virtual)
5.00
·5 reviews
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Lucia earned her Master’s degree from Manhattan University in May 2026 and has experience providing counseling services. Lucia has worked with children, adolescents, and adults from diverse cultural and socioeconomic backgrounds, supporting individuals navigating anxiety, depression, PTSD, and a var...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
4.87
·30 reviews
Enrica is wonderful. Highly recommend by NUClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Enrica is currently working on her master's in Mental Health Counseling at Adelphi University. Enrica would love to work with people of all ages, from children to adults. She works with a range of issues including anxiety, depression, self-esteem, and stress. She also works with children and familie...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·1 review
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 8 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Samantha is currently pursuing her master's degree at Adelphi University and is expected to graduate in May 2026. She utilizes cognitive-behavioral therapy (CBT), Psychodynamic therapy, and Behavioral therapy. She has previously worked with those with autism and others with learning disabilities. Sa...Click to read more
Next available: Tue, Jul 21
Marriage and Family Therapist (Virtual)
5.00
·17 reviews
Matthew was wonderful. Very non judgemental and compassionate by GJClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 8 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Matthew earned his Master’s Degree in Marriage and Family Therapy from Mercy College in 2022 and has experience in working with children, adolescents, adults, couples, and families in various settings, including classrooms, counseling centers, clients’ homes, and social work agencies. Matthew primar...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·32 reviews
Lea was wonderful. Highly recommend by FGClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Lea earned her Master’s degree from Southern New Hampshire University in February 2026 and is passionate about helping individuals navigate life’s challenges, build resilience, and create meaningful change. She enjoys working with adults from diverse backgrounds and believes in meeting each client w...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
4.68
·19 reviews
Very empathetic and person centered - Jun 26, 2026 by Cieloregina P.Click to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Offers video visits · Excellent wait time ·
Read bio
Angelina earned her Master’s degree from Adelphi University and has extensive experience providing counseling services to children, adolescents, and adults. She has trained in both inpatient and private practice settings, giving her experience supporting clients with a wide range of emotional, behav...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·30 reviews
Allen made me feel very comfortable. I was able to open up and discuss what I wanted to without feeling judged. by IOClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Mr. Allen Liu is a highly skilled psychotherapist who offers virtual care through Nassau Psychology. He has experience in crisis intervention while working with high-risk populations. Mr. Liu earned his master's degree in social work from Columbia University. He uses an integrative therapy approach...Click to read more
Next available: Mon, Jul 20
Psychotherapist (Virtual)
4.45
·11 reviews
It’s my first time in a few years seeing a therapist, really glad I followed through with my appt ! I felt very comfortable speaking with her and like these sessions will help me in the long run, she asks questions, is interested in you and your problems and shows that she wants to be there to help ...Click to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Accepting new patients · Offers video visits ·
Read bio
Jordan earned her Master’s degree from New York University Silver School of Social Work. She completed her clinical training in residential and outpatient units at the Veterans Health Administration. She also gained experience at Fearless! Safe Homes for domestic violence survivors. Jordan uses a c...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
3.67
·3 reviews
Alexza was empathetic and responsive in setting up our appointment. I immediately felt comfortable and connected to her! by PCClick to read more
New York, NY
Accepts Aetna, UnitedHealthcare + 2 more
Accepting new patients · Offers video visits ·
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Change, while challenging, provides opportunities for emotional growth. While we cannot choose what happens to us, we do choose how we respond to our circumstances and restore balance. Therapy is a collaborative journey. Sometimes individuals just need to talk to someone who will listen to their exp...Click to read more
Next available: tomorrow
Psychotherapist (Virtual)
4.89
·9 reviews
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 16 more
Accepting new patients · Offers video visits · Excellent wait time ·
Read bio
Luke Holland, LMHC, is a compassionate therapist at LifeStance Health, supporting teens, adults, and seniors throughout New York in achieving greater mental and emotional well-being. He holds a Master’s in Mental Health Counseling from Adelphi University. Luke helps clients understand their mental h...Click to read more
Next available: Thu, Jul 23
Psychotherapist
5.00
·3 reviews
57 mi · 56 Hamilton St, 3rd Fl, Paterson, NJ 07505
Accepts Aetna, BlueCross BlueShield, Cigna + 13 more
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
Read bio
The provider is a “Licensed Social Worker" and is currently working under the supervision of a licensed practitioner. Their current employer is Stellar Counseling Services. Caitlin is a Licensed Social Worker (LSW), actively pursuing her clinical license (LCSW.) While serving the community as an in...Click to read more
Next available: Wed, Jul 22
Psychotherapist
5.00
·2 reviews
An entry way to secure my mental health was gained I appreciate that - Apr 3, 2026 by Madiyah M.Click to read more
57 mi · 2 Univ Plz 3rd Fl, Ste 301, Hackensack, NJ 07601
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
Read bio
The provider is a "Associate Counselor" with license number 37AC00757000, practicing under the supervision of Alexandra Descalzi. Douglas Morrison is a dedicated mental health professional with over 10 years of experience in behavioral and mental health. He holds a Bachelor's degree in Psychology ...Click to read more
Next available: Tue, Jul 21
Psychotherapist
57 mi · 2 Univ Plz 3rd Fl, Ste 301, Hackensack, NJ 07601
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Also offers video visits · Accepting new patients ·
Read bio
I am a clinical mental health professional specializing in crisis stabilization, trauma recovery, and high-risk advocacy. My work is defined by a commitment to the "Empowerment Model," helping clients navigate the intersection of mental health and physical safety. With extensive experience in both r...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
4.93
·35 reviews
We were able to dive right in on our first session. by DYClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 10 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
April Cohen earned her Master’s degree in Clinical Mental Health Counseling from Walden University in June of 2023. She trained at The Therapist Next Door Counseling- a private practice setting, providing services to adults and adolescents across a wide range of clinical concerns. She specializes in...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·14 reviews
I have to say I'm impressed she made me feel relaxed. She is a good listener and has good points.Click to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Mia received her master's degree at Hofstra University and graduated in December 2025. Mia has experience working with both children and their families, specifically children with behavioral issues, ADHD, stress, and anxiety. She utilizes approaches such as CBT, Person-Centered, Solution-Focused The...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
4.88
·32 reviews
Analise is fantastic! by GHClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Analise earned her Master’s degree from West Virginia University in 2024 and brings a strong clinical foundation along with a genuine passion for supporting others. Analise has experience working with children, teens, adults, and geriatric populations, giving her insight into the unique challenges t...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·7 reviews
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 6 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·8 reviews
It was such a nice first experience. The doctor was very knowledgeable and very easy to talk to. Very nice office and waiting room. - Mar 31, 2026Click to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Hayden received her Master’s degree in Mental Health Counseling in December 2025 after completing graduate education at Hofstra University, along with clinical training in a Community Behavioral Mental Health Clinic. Hayden has experience providing counseling services to individuals experiencing anx...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·24 reviews
Lanya was fabulous. I'm so relieved I found her. She understood me right away. Highly recommend by ABClick to read more
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Ms. Lanya Johnson is a dedicated psychotherapist at Nassau Psychology. She works virtually with adults across diverse backgrounds. She supports clients navigating substance use disorders, anxiety, depression, PTSD, bipolar disorder, and other mental health challenges. Ms. Johnson earned a master's ...Click to read more
Next available: Tue, Jul 21
Psychotherapist (Virtual)
5.00
·20 reviews
New Rochelle, NY
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Ciedah earned her Master’s degree in Mental Health Counseling from Hofstra University and provides therapy to children (ages 5 and up), adolescents, and adults. She works with individuals experiencing anxiety, depression, trauma, self-esteem challenges, behavioral concerns, and everyday life stresso...Click to read more
Next available: Wed, Jul 22
Calendar Check
1-3 days

Average time it takes to be seen by a provider

Doctor
100k

Verified providers with a 4.8 average rating

Primary Care Physician
15+ years

In the business of finding quality care for patients

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Frequently asked questions

How can I check if my therapist / counselor accepts my insurance?

Zocdoc makes it easy to find a therapist / counselor in Highland, NY who accepts your insurance. Simply select your carrier and plan from the drop-down menu at the top of the page. If you’re unsure about the plan name, here's a handy guide to help navigate.


How do patients rate their experience with booking therapist / counselors in Highland, NY on Zocdoc?

On Zocdoc, therapist / counselors in Highland, NY have an average rating of 4.93 based on approximately 4 reviews. In Highland, NY you can find 5 therapist / counselors with 4-stars or higher. Zocdoc collects reviews from real patients after each appointment, ensuring authentic feedback. Only patients who have booked and attended appointments may post reviews, providing trustworthy and reliable insights into patient experiences.


Can I book a video visit with a therapist / counselor?

Yes, you can book a video visit with a therapist / counselor. There is currently 1 location that offers video visits in this city. When a provider offers video visits, you will see a small video camera icon next to their profile image. Select a date and time from their available appointment slots and go through the booking process.