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315 verified Therapists/Counselors in Pasadena, MD
Zocdoc verifies all providers before they can appear in Zocdoc search results. Every provider that appears in search is open to new patients.
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Availability last updated 06/04/2026
Availability last updated 06/04/2026
Family Psychiatric & Mental Health Nurse Practitioner
5.00
·9 reviews
My anxiety and despression are well managed with Ms. Jumolle's help with medication management. by DMClick to read more
3.5 mi · 7845 Oakwood Rd, Ste 205, Glen burnie, MD 21061
Accepts Aetna, BlueCross BlueShield, Cigna + 18 more
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
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Ms. Jumoke Omisore is a skilled family psychiatric and mental health nurse practitioner in Glen Burnie, MD. She practices at Valor Health, Inc., offering both in-person and virtual consultations. Ms. Omisore believes in listening to each individual and building a partnership to maintain and improve...Click to read more
Next available: tomorrow
Mental Health Nurse Practitioner (Virtual)
4.67
·30 reviews
Great and quick. Would recommend for anyone. - Nov 29, 2025 by Casey K.Click to read more
Odenton, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 14 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time
Next available: tomorrow
Mental Health Nurse Practitioner (Virtual)
4.50
·2 reviews
- Mar 12, 2024 by Rosamond P.Click to read more
Glen Burnie, MD
Accepts Aetna, Cigna, UnitedHealthcare + 4 more
Accepting new patients · Offers video visits · Excellent wait time ·
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I am a professional mental health provider with a Master's in Nursing from Walden University who connects with clients in unique ways. I will definitely provide you with 5-star service. Looking forward to meeting you and finding ways to help you achieve your goals.Click to read more
Next available: Sun, Jun 7
Nurse Practitioner (Psychiatry)
5 mi · 7452 Baltimore Annapolis Blvd, Ste 200, Glen Burnie, MD 21061
Also offers video visits · Accepting new patients ·
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Ms. Ivonne Nwadike is a nurse practitioner specializing in psychiatry who practices at Arise and Shine Health Center. She sees patients in Glen Burnie, MD, and also provides virtual sessions. Ms. Nwadike listens to patients' concerns, reviews their medical histories, and conducts comprehensive psyc...Click to read more
Next available: tomorrow
Nurse Practitioner (Psychiatry)
4.81
·48 reviews
NP help me with my anxiety and we discuss alternative treatments. by SCClick to read more
3.5 mi · 7845 Oakwood Rd, Ste 205, Glen burnie, MD 21061
Accepts Aetna, BlueCross BlueShield, Cigna + 18 more
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
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At Valor Health, individualized, client-centered care is our top priority. We often feel alone, inadequate, and challenged to be fully authentic with those we love. However, you do not have to feel helpless. Help is always a phone call away. Allow us at Valor Health to help you heal. Your mental hea...Click to read more
Next available: Mon, Jun 8
Psychotherapist
3.5 mi · 8258 Veterans Hwy, Ste 13, Millersville, MD 21108
Accepts Aetna, BlueCross BlueShield, Cigna + 24 more
Also offers video visits · Accepting new patients ·
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Denise Moreland, LPC, provides compassionate and effective care to adolescents, adults, and seniors across Maryland. She offers a supportive space where individuals can explore their challenges and work toward meaningful change. Through individual therapy, Denise helps clients address a wide range o...Click to read more
Next available: Thu, Jun 11
Adult Psychiatric & Mental Health Nurse Practitioner
4.72
·29 reviews
Clean and friendly environment. The provider was caring and informed me of my issue clear and persist. - Oct 4, 2022 by Sharon F.Click to read more
7 mi · 1215 Annapolis Rd, #101, Odenton, MD 21113
Accepts Aetna, BlueCross BlueShield, Cigna + 10 more
Also offers video visits · Accepting new patients · Excellent wait time ·
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Ms. Nkiru Smith is a warm and compassionate family nurse practitioner. She currently works with the offices of Horizon Wellness Services, based in Odenton, MD. Ms. Smith treats illnesses, sexually transmitted diseases, urinary tract infections, and opioid abuse. She also conducts sessions for diabe...Click to read more
Adult Psychiatric & Mental Health Nurse Practitioner
7 mi · 1215 Annapolis Rd, #101, Odenton, MD 21113
Accepts Aetna, BlueCross BlueShield, Cigna + 10 more
Also offers video visits · Accepting new patients · Expertise in drug use disorders ·
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My name is Tetyana Evans, and I am dually certified as a Psychiatric Nurse Practitioner and Adult Primary Care Nurse Practitioner with 20 years of nursing experience. I specialize in helping individuals suffering from mood disorders, anxiety disorders, eating disorders, substance use disorders, and ...Click to read more
Next available: Mon, Jun 8
Family Psychiatric & Mental Health Nurse Practitioner (Virtual)
5.00
·12 reviews
Very educated and easy to talk to. Very eager to start this journey with such a great provider. - Feb 3, 2026 by Natasha B.Click to read more
Brooklyn, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 13 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Dr. Olawale earned his Doctor of Nursing Practice (DNP) and Master of Science in Psychiatric/Mental Health Nursing from the University of South Alabama, as well as a Master’s in Nursing Education from Notre Dame of Maryland University and a Bachelor of Science in Nursing from Morgan State University...Click to read more
Next available: tomorrow
Psychotherapist
5 mi · 7452 Baltimore Annapolis Blvd, Ste 200, Glen Burnie, MD 21061
Accepts Aetna, BlueCross BlueShield, Cigna + 17 more
Also offers video visits · Accepting new patients ·
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- CURRENTLY ACCEPTING PATIENTS IN MARYLAND AND DC- With over 30 years of experience in program development and operational leadership within human services, I have dedicated my career to supporting organizations that deliver high-quality mental health and addiction services across Maryland. My wor...Click to read more
Next available: Wed, Jul 1
Psychotherapist
5.00
·4 reviews
An attentive listener who posed insightful questions and clearly described some of the steps required to address the issues I raised. - Feb 27, 2026 by Joel M.Click to read more
7 mi · 1298 Bay Dale Dr, Ste 211, Arnold, MD 21012
Accepts Aetna, BlueCross BlueShield, UnitedHealthcare + 10 more
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
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I am a psychotherapist with over 7 years of clinical experience in the counseling field. I am a Licensed Clinical Professional Counselor (LCPC) in Maryland. I have experience treating a wide range of complex clinical concerns, including mood, anxiety, psychotic, dissociative, trauma-related, and per...Click to read more
Next available: Fri, Jun 12
Psychotherapist (Virtual)
Glen Burnie, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 17 more
Accepting new patients · Offers video visits ·
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I work with individuals, families, and communities navigating substance use disorders, mental health challenges, and difficult life transitions. Many of the people I support are dealing with barriers like unstable housing, limited resources, trauma, and challenges with emotional regulation or relati...Click to read more
Next available: Sat, Aug 1
Family Psychiatric & Mental Health Nurse Practitioner
4.60
·10 reviews
Evelyn is very understanding and compassionate reguarding my situation. Very easy to talk to. by SOClick to read more
12.5 mi · 400 East Pratt St, Baltimore, MD 21202
Accepts Aetna, BlueCross BlueShield, Cigna + 19 more
Also offers video visits · Accepting new patients · Highly recommended ·
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Hi, Brookfield Health Services consists of Board-Certified professionals with over 15 years of experience in psychiatric mental health. Our clinicians hold degrees from Hampton University (Bachelor's) and Drexel University (Master's in Nursing). We believe in evidence-based, individualized care wi...Click to read more
Next available: tomorrow
Adult Psychiatric & Mental Health Nurse Practitioner
4.76
·17 reviews
Was attentive and well versed in mental health awareness. - Dec 15, 2025 by joseph H.Click to read more
11 mi · 6865 Deerpath Rd, Elkridge, MD 21075
Accepts Aetna, BlueCross BlueShield, Cigna + 8 more
Also offers video visits · Accepting new patients · Highly recommended ·
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Helen Onyeuba brings a rare combination of expertise and empathy to her role as a psychiatric mental health nurse practitioner. She is committed to fostering healing and resilience in her clients, drawing on her certification from the ANCC and over five years of dedicated experience. Her approach co...Click to read more
Next available: today
Psychotherapist (Virtual)
Linthicum Heights, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 15 more
Accepting new patients · Offers video visits ·
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Krista is a compassionate clinician who has been part of ABHS since the winter of 2024. She earned her bachelor’s degree in Social Work from West Virginia University and later completed her Master of Social Work at the University of Southern California while working full-time with vulnerable childre...Click to read more
Next available: Tue, Jun 9
Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
4.33
·48 reviews
She just isn't a good fit for me. I didn't feel comfortable being diagnosed and encouraged to explore medication on the first session - Oct 30, 2025 by Natalia H.Click to read more
Columbia, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 20 more
Accepting new patients · Offers video visits ·
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Mrs. Ramona White is an adult psychiatric and mental health nurse practitioner based in Columbia, MD. She is dedicated to providing comprehensive care to people navigating the health landscape. She extends her services at Master Plan Health. Mrs. White assesses, diagnoses, and treats conditions such...Click to read more
Next available: today
Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
5.00
·11 reviews
She understood my ADHD struggles right away without me having to over-explain. The treatment plan was practical and tailored to my daily life. I finally feel like I have direction. by ATClick to read more
Linthicum Heights, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 88 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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I am a board-certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) with a Master of Science in Nursing from South College in Tennessee. I have nine years of combined experience in ICU and mental health settings, which have shaped my comprehensive and compassionate approach to care. My g...Click to read more
Next available: Thu, Jun 11
Family Psychiatric & Mental Health Nurse Practitioner (Virtual)
5.00
·12 reviews
I absolutely love her definitely, will see her from now on she really cares and doesn't judge she's the best I feel comfortable talking with her and she actually listens. Highly recommended!!! by JBClick to read more
Columbia, MD
Accepts BlueCross BlueShield, Medicare, UnitedHealthcare + 10 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Marie Lo, PMHNP-BC, is a compassionate Psychiatric Mental Health Nurse Practitioner at Thrivewell Psychiatric Collaborative Services LLC, dedicated to helping patients feel heard, supported, and understood. She believes healing begins with trust and strives to create a welcoming, nonjudgmental envir...Click to read more
Next available: tomorrow
Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
4.82
·51 reviews
Loved my experience. This was my first time seeking this sort of service and I was feeling a bit nervous. I was greeted promptly and respectfully. The process was simple and I was treated with compassion and respect. I also love the flexible hours - Dec 1, 2022 by Beatriz T.Click to read more
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 67 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Let's connect and work together! Are you feeling exhausted, low energy, having trouble sleeping, or feeling sad or down? Are you experiencing excessive fears, worry, or extreme feelings of guilt? Are you having difficulty coping with daily problems or stress? Do you feel withdrawn from friends and ...Click to read more
Next available: tomorrow
Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
4.30
·30 reviews
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 21 more
Accepting new patients · Offers video visits ·
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Mr. Amara Toure is a Family Psychiatric Mental Health Nurse Practitioner licensed in the states of Maryland, California, and New York. Amara is a Board-Certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) with experience conducting psychiatric evaluations, diagnosing and treating indiv...Click to read more
Next available: tomorrow
Adult Psychiatric & Mental Health Nurse Practitioner
5.00
·15 reviews
Great experience! Easy and straightforward. Would recommend! - Mar 27, 2023 by John C.Click to read more
13 mi · 807 E Baltimore St, Baltimore, MD 21202
Accepts Medicare + 2 more
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
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My goal is to advocate for patients who struggle to be heard or respected and to manage their treatment with compassion, understanding, and attention to holistic care. I hold a Master’s in Nursing from Walden University, as well as a Bachelor’s degree and an Associate’s degree from CCBC Essex. Each ...Click to read more
Next available: tomorrow
Adult Psychiatric & Mental Health Nurse Practitioner
5.00
·22 reviews
Mr. Soko was professional and willing to listen and suggest appropriate remedies. - Dec 30, 2025 by Kavin S.Click to read more
12.5 mi · 5800 Eastern Ave, Baltimore, MD 21224
Accepts Aetna, BlueCross BlueShield, Cigna + 28 more
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
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Jeremiah Soko, MSN, PMHNP is a board-certified psychiatric nurse practitioner who strives to meet the day-to-day medical challenges of people with mental illness. He is compassionate about the care he provides to patients and families. Jeremiah practiced as a registered nurse for sixteen years befor...Click to read more
Next available: tomorrow
Nurse Practitioner (Psychiatry) (Virtual)
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Offers video visits ·
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Mr. Kenneth Muthee is a compassionate nurse practitioner specializing in psychiatry. He offers virtual consultations through Appointed Time Mental Health Services LLC. During consultations, Mr. Muthee listens attentively to his patients' concerns, explains their conditions clearly, and develops c...Click to read more
Next available: tomorrow
Mental Health Nurse Practitioner
5.00
·1 review
13 mi · 114 N Howard St, Baltimore, MD 21201
Accepts Aetna, BlueCross BlueShield, Cigna + 11 more
Accepting new patients · Highly recommended · Excellent wait time ·
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As a mental health nurse practitioner, Mr. John Kamau provides compassionate and comprehensive mental health care to people dealing with emotional and mental unrest. He practices at Appointed Time Mental Health Services LLC in Baltimore, MD. Mr. Kamau earned his Master's in Nursing and his Doctor o...Click to read more
Next available: tomorrow
Psychotherapist (Virtual)
5.00
·4 reviews
Baltimore, MD
Accepts Aetna, Cigna + 3 more
Accepting new patients · Offers video visits · Highly recommended ·
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I have a passion for helping individuals and couples navigate their mental health journeys. I offer virtual therapy sessions, making it convenient for you to receive support from the comfort of your own space. Fluent in both English and Swahili. My journey to becoming a provider has been both person...Click to read more
Next available: Sat, Jun 6
Psychotherapist (Virtual)
4.81
·21 reviews
I had a fantastic appointment. I felt understood and pushed to think deeper about my journey. I look forward to our next session. - Oct 29, 2025 by Diamond E W.Click to read more
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, UnitedHealthcare + 66 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Greetings, my name is Soncheray. I am a licensed clinical social worker with more than 10 years of experience and hold a Master's in Social Work from Morgan State University. I started Fruitful Life Counseling Services to help individuals understand the "fruit" they bear. How are you showing up in t...Click to read more
Next available: tomorrow
Psychotherapist (Virtual)
4.86
·21 reviews
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 73 more
Accepting new patients · Offers video visits · Excellent wait time ·
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Hello and welcome. My name is Dr. Michele Kapalcik, or “Dr. Michele” for short. I am a licensed Counselor and Therapist in several states. I have worked with a multitude of clients from many backgrounds and with various disorders. In addition, I hold a Ph.D. in Addiction Psychology and a Master’s in...Click to read more
Next available: Sat, Jun 6
Psychotherapist (Virtual)
Baltimore, MD
Accepts Cigna + 2 more
Accepting new patients · Offers video visits ·
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I am a Behavioral Health Clinician dedicated to helping individuals navigate high-stakes life transitions, from the complexities of perinatal mental health to the intensity of acute crisis. My approach is deeply collaborative, blending the clinical structure of CBT and DBT with creative, low-pressur...Click to read more
Next available: Sat, Jun 6
Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
3.92
·12 reviews
I was able to clearly expression what I'm experiencing and the doctor was able to be prompt and consistent with helping me find the proper medication. by PBClick to read more
Ellicott City, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 12 more
Accepting new patients · Offers video visits · Excellent wait time ·
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I am a psychiatric-mental health nurse practitioner. I specialize in working with clients of all ages—from children to older adults—who are experiencing psychiatric disorders. My expertise includes psychopharmacology as well as various forms of psychotherapy for individuals, couples, and families. I...Click to read more
Next available: today
Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
5.00
·7 reviews
I had a great experience . Dr sandra was very patient and helpful with my treatment by RAClick to read more
lanham, MD
Accepts Aetna, Cigna + 3 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Dr. Sandra Alintah‑Ochi, DNP, PMHNP‑BC, is a board‑certified Psychiatric Mental Health Nurse Practitioner and the Founder of Premier Psychiatric & Behavioral Services, LLC. She brings more than 12 years of experience in psychiatric and behavioral health care, providing compassionate, evidence‑based ...Click to read more
Next available: tomorrow
Psychotherapist (Virtual)
5.00
·29 reviews
- Dec 11, 2024 by Lexie W.Click to read more
Baltimore, MD
Accepts Aetna, Cigna, UnitedHealthcare + 16 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
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Dr. Simone Blanchard is the Executive Director and Lead Therapist of Inner Light Consulting and Therapeutic Services in the metro Washington DC area. She is a National Certified Counselor (NCC) and holds her LCPC (Licensed Clinical Professional Counselor) in Maryland and Washington, DC. She is also...Click to read more
Next available: tomorrow
Adult Psychiatric & Mental Health Nurse Practitioner
5.00
·1 review
I love my visit it’s makes my day nd bring joy to me by KTClick to read more
15 mi · 3402 Belair Rd, Baltimore, MD 21213
Accepts BlueCross BlueShield, Medicare, UnitedHealthcare + 7 more
Also offers video visits · Accepting new patients · Highly recommended · Excellent wait time ·
Read bio
Hello! I’m Dr. Uzoamaka Mbadugha, DNP, PMHNP-BC, a board-certified Psychiatric Mental Health Nurse Practitioner dedicated to helping individuals find balance, clarity, and lasting wellness. I provide comprehensive psychiatric evaluations, medication management, and supportive therapy tailored to eac...Click to read more
Next available: Thu, Jun 11
Mental Health Nurse Practitioner (Virtual)
3.00
·2 reviews
I absolutely loved my experience with brighter Days, my Dr Malika was amazing. She was kind courteous and really too the time out to make sure I was receiving the power mental health treatment.. I love brigther days. - Mar 20, 2025 by Thomas D.Click to read more
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 43 more
Accepting new patients · Offers video visits · Excellent wait time
Next available: tomorrow
Mental Health Nurse Practitioner (Virtual)
4.44
·18 reviews
I would have to say that the provider was like talking to a friend and she made sure that I knew she was going to be a while with me and she wasn’t long at all and I liked that she wanted to see me again in a week to make sure she knows that the medication she gave me was working or not an I like th...Click to read more
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 43 more
Accepting new patients · Offers video visits · Excellent wait time
Mental Health Nurse Practitioner (Virtual)
4.34
·29 reviews
She was nice but it has been over a day later and my 1 medication still has not been sent to the pharmacy despite calls and texts with me following up. It is the only thing I needed and it is frustrating since that is such a small task.Click to read more
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 43 more
Accepting new patients · Offers video visits · Expertise in depression
Next available: tomorrow
Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
4.81
·62 reviews
She was a great listener and took her time to understand what I was going through. - Sep 7, 2024Click to read more
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 16 more
Accepting new patients · Offers video visits · Highly recommended · Excellent wait timeExpertise in schizophrenia
Next available: Sat, Jun 6
Adult Psychiatric & Mental Health Nurse Practitioner
16 mi · 8101 Sandy Spring Rd, Laurel, MD 20707
Accepts Aetna, Cigna, UnitedHealthcare
Also offers video visits · Accepting new patients ·
Read bio
Mr. Lawrence Ayuk is an adult psychiatric and mental health nurse practitioner. He practices at Naly Behavioral Health Center in Laurel, MD. He offers both in-person care and virtual appointments. ? Mr. Ayuk completed his doctorate in psychiatric mental health nursing from Walden University. During ...Click to read more
Next available: today
Psychotherapist (Virtual)
Baltimore, MD
Accepts Aetna, BlueCross BlueShield + 52 more
Accepting new patients · Offers video visits ·
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I'm bilingual independent Clinical social worker with background public health. Working in physical and mental health sector for about 17 years. I specifically working on mental health therapy for the last 6 years. I work collaboratively with my clients to help them increase self-awareness, understa...Click to read more
Next available: Sat, Jun 6
Psychotherapist (Virtual)
5.00
·3 reviews
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 54 more
Accepting new patients · Offers video visits · Highly recommended ·
Read bio
Hi, I’m Jacqueline Gordon, a perinatal mental health therapist and the owner of Open Book Counseling. I specialize in supporting mothers and birthing parents who are navigating anxiety, depression, identity shifts, and the emotional weight that can come with pregnancy and postpartum. I also work wit...Click to read more
Next available: Sat, Jun 6
Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
4.41
·39 reviews
I love a professional experience . dealing with mental health can be extremely challenging all by itself let alone finding a qualified psychiatrist. My experience was pleasant and reassuring and I’m extremely grateful that I was provided that today . - Aug 4, 2025 by Monique C.Click to read more
Baltimore, MD
Accepts Aetna, BlueCross BlueShield, Cigna + 15 more
Accepting new patients · Offers video visits ·
Read bio
Dr. Ann Akwaraonwu, CRNP, DNP, PMHNP-BC, is a highly dedicated and accomplished Nurse Practitioner with over eight years of experience in nursing. She began her academic journey at Morgan State University, where she earned her Bachelor's degree in nursing. Demonstrating a deep commitment to advancin...Click to read more
Next available: tomorrow
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Frequently asked questions

How can I check if my therapist / counselor accepts my insurance?

Zocdoc makes it easy to find a therapist / counselor in Pasadena, MD who accepts your insurance. Simply select your carrier and plan from the drop-down menu at the top of the page. If you’re unsure about the plan name, here's a handy guide to help navigate.


How do patients rate their experience with booking therapist / counselors in Pasadena, MD on Zocdoc?

On Zocdoc, therapist / counselors in Pasadena, MD have an average rating of 4.46 based on approximately 47 reviews. In Pasadena, MD you can find 20 therapist / counselors with 4-stars or higher. Zocdoc collects reviews from real patients after each appointment, ensuring authentic feedback. Only patients who have booked and attended appointments may post reviews, providing trustworthy and reliable insights into patient experiences.


Can I book a video visit with a therapist / counselor?

Yes, you can book a video visit with a therapist / counselor. There is currently 1 location that offers video visits in this city. When a provider offers video visits, you will see a small video camera icon next to their profile image. Select a date and time from their available appointment slots and go through the booking process.