Dr. Genevieve Fernandes, DDS

Office staff and doctors are pleasant and polite. They do a great job. The waiting room is comfortable, but I waited 50 minutes after my scheduled appointment before I was seen. I wish I didn't have to wait so long.

Great staff! Very friendly and professional. Dr. Fernandes was thorough and very pleasant.

The office accepted and confirmed my appointment, then everyone forgot to go to work that day and never followed up. I had a couple good experiences with the practice but those will not cover this massive annoyance.

Deceptive billing. Overcharged me for services that they never did. They acknowleged this and had to fight them for months to get the money back. Would never ever go back there

I am searching for a dentist that is attentive and recommends what I need. Dental visits can be intimidating, the experience was comforting and informative. I would definitely return.

The dentist was fine. No complaints. Didn't have any real work done so that's the only reason I can't know if I would 100% recommend. However, I would definitely recommend the practice over all. The desk staff is very helpful and the hygienist was *amazing. * I think having my teeth cleaned may be the highlight of my day. Genuinely enjoyable. <3

Terrible experience. My baby (the patient) is not even 2 years old, the dentist saw 3 patients before us without explanation, even though we arrived before 2 of them. Our appt was at 11, the dr saw my son close to 1 pm. And they charged as a emergency appt. I don't plan to go back

I felt like I was being handled by salespeople and the feeling continued for a year following my appointment with emails, postcards, and phonecalls badgering me to come back in. NOT going back.

seemed dismissive and i had to go back 3 times to get my tooth fixed. Ultimately I went to another dentist.

They charged so much for x-rays!! I went for regular cleaning and check-up and my bill was more than a K. Never going back!

Very pushy..wanting me to do many different treatment and surgery. The staff was very upset when I told her that I'm busy and can't schedule an appointment soon....felt she hung up on me, that was quite unprofessional.

This was my first time visiting the dentist in years and I loved Dr. Fernandes' friendly and helpful staff. I will definitely be recommending this place to my friends and colleagues.

Office is truly accommodating and helpful. Great reminders. Truly a pleasure to get my care with Dr. Fernandes and her staff

Very friendly! The admin worked with me to make my visits as affordable as possible. The hygienist was lovely too!

I saw another dentist, not Genevieve Fernandes. Not complaining though, the other dentist and the dental hygienist were amazing. Liylia, the hygienist, really took her time and used dental models to demonstrate various techniques. Of all the dental practices I have visited, this was the first time I ever encountered a professional who truly cares for the patient. This practice is extremely lucky to have Liylia.

Very unprofessional, I was left alone for over an hour, and I decided to leave.

best dentist that i have ever had

I fractured a tooth and was seen on a Sunday which was great. The entire office staff was friendly and welcoming. They were upfront with the fees and have good payment options. Dr. Fernandez is down to earth and extremely warm. I will be bringing the rest of my family here.

She was so professional and thorough yet easy going and friendly, i felt that I was gettting the best possible care for my teeth.

Great service, caring staff, went for a consultation, but stayed to get a filling fixed because they made time for me.

I felt appreciated and they treated me awesome!

Great experience. Would highly recommend to others.

Dr. Fernandes was brisk, but the technicians who actually deal with the patients were caring and personable. Lack of coordination between the admin and the rest of staff means longer wait times, rushed consultations. Communication within team could be improved - was clear that there is tension there (which can happen at any office) but personally thought it was aired too publicly and had an overall negative effect on the patient experience.

Waited for over an hour, but then after I shared my frustration with them, a nice person tried to help me but there was really no excuse for that long wait. They then took 4 x rays before looking at my teeth and insisted I had nothing until the doctor looked in my mouth and saw that I do indeed have a cavity. They charged the insurance for 4 x rays (high amount) for no good reason, but at least I don't have to pay that... Doctor was nice but experience was very lacking as a whole. I will go again and give them another chance in case this was a one time thing as the nice person claimed and then change my review if it improves.

My visit this time was very short and simple just due to the nature of my issue so I cannot speak for how she does with more complex/longer procedures but for a first time visit it was fantastic and I will definitely be returning. I have a lot of dental problems and she was very understanding (rather than critical or condescending as some dentists I have been to previously have been) and able to help with the immediate issue I came in for. The rest of the staff was also very friendly and helpful even though my insurance situation was a little bit complicated.

Deceptive billing practices: I would not ever go to them again. No way.

Amazing experience! Daniel, the gentleman at check in made me feel so welcome as a new patient

Nice and professional staff. Cleaning was done well and efficiently.

It was very pleasant. They made me feel at home. I will be back there soon

Friendly staff and dentist.

She tries to up sell you to teeth whitening and Invisalign. She is super nice professional and has good manual dexterity though...

The entire office was extremely nice, she also tries to work with you on what needs to be fixed with your teeth. Everyone remembers your name and area all extremely helpful.

Deliberately misleading about pricing. Just awful.

I will be back and I will be recommending them to friends and family.

Nice offices on Central Park West, modern equipment and a very competent and communicative staff, highly recommended!

DDS Fernandes is a kind, compassionate and professional dentist. I will be reccommending her and her cohorts to anyone who asks for a dentist. Thanks for helping me regain my smile and self-confidence.

She was great

Love that they are open on Sundays!!!

Being that I am an elderly patient she is so patient, courteous and kind.

great visit!!