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What patients are saying
Overall rating
5.00
Average wait time
4.97
Bedside manner
5.00
“Nice, courteous staff in a clean office. You can tell they’re very professional and genuinely care about your health. ”
Matthew A.August 12, 2026
“Incredible experience - great office, great staff, and great dentist! Clean, efficient, and everyone was friendly and kind. By far the best experience with a dental office I’ve had in the city. Very transparent and upfront about options and costs which was a priority for me ”
Initials hiddenJune 29, 2026
About Dr. Liang (Lucy) Shao
Dr. Shao went on to receive her Doctor of Dental Surgery (DDS) degree from the University of Toronto. During her dental training, she was actively involved in student leadership through the Dental Students’ Society and participated in international outreach, volunteering in Grenada to provide dental care to underserved communities. She moved to New York to complete a General Practice Residency at NYU Langone Health (Lutheran Medical Center in Brooklyn), where she gained advanced training in comprehensive dental care.
Known for her compassionate and gentle approach, Dr. Shao is dedicated to creating a comfortable, patient-centered experience while delivering high-quality, personalized treatment. When not in the office, she can be found in the Pilates studio, training for half marathons or exploring new restaurants!
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In-network insurances
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Delta Dental
Guardian
Metlife
UnitedHealthcare
Office locations
1 of 2
Education and background
Practice names
Education and training
- Dental School - University of Toronto, Doctor of Dental Surgery
- NYU Langone Hospital–Brooklyn, Residency in General Dentistry
Professional memberships
- American Dental Association
Languages spoken
- English
Provider's gender
Female
NPI number
1003652298
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
5.00
Wait time
4.97
Bedside manner
5.00
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34 reviews
Most relevant
Nice, courteous staff in a clean office. You can tell they’re very professional and genuinely care about your health.
August 12, 2026Matthew A.Verified patient
Dr. Shao was great! I was seen right away. Visit is fast and efficient. Highly recommend Upper East Smiles and Dr. Shao!
Less than 3 months agoLL
Dr. Shao was very gentle with me . I really appreciate it because I have dental anxiety. I will be back in 6 months.
Less than 3 months agoAR
I had Dr. Shao today and her assistant Tenzin. They were both excellent and provided excellent care!
Less than 3 months agoBC
Wonderful experience! Assistant and doctor are both so kind, thorough and efficient.
Less than 3 months agoInitials hidden
I never regret coming to Upper East Smiles. I Saw Dr. Shao today and she was great!
Less than 3 months agoBZ
Very professional! Good office, friendly staffs, clean teeth happy me!
Less than 6 months agoWB
The doctor was very professional and knowledgeable.
Less than 6 months agoSC
Incredible experience - great office, great staff, and great dentist! Clean, efficient, and everyone was friendly and kind. By far the best experience with a dental office I’ve had in the city. Very transparent and upfront about options and costs which was a priority for me
June 29, 2026Initials hidden
Dr. Shao is very warm and kind. I felt very comfortable talking to her and receiving treatment from her! Highly recommend Dr. Shao and Upper East Smiles.
Less than 3 months agoLK
My first visit with Dr. Shao went well! I felt very comfortable the entire time . I will be returning to Upper East Smiles for treatment.
Less than 3 months agoZK
I had a wonderful visit with Dr. Shao. She was very warm and friendly I will definitely be returning for all of my dental needs!
Less than 3 months agoSM
I highly recommend Dr. Shao and Upper East Smile!
Went in because I had a chip on one of my front teeth and they were able to see me same day, and Dr. Shao did her magic! I feel like my tooth actually looks better than before I chipped my tooth.
Less than 3 months agoHC
Dr. Shao was amazing! The appointment was smooth and efficient from start to finish. Dr. Shao is highly knowledgeable; she took the time to answer all my questions. I’ve never enjoyed a dental visit before!
Less than 3 months agoBS
Very quick and efficient visit with Dr. Lucy! She answered all of my questions and listened to all of my concerns. I will be sending my family and friends to her!
Less than 3 months agoAF
I went to Dr. Shao for a second opinion and decided to stay with Upper East Smile. The office is clean and modern, front desk was clear about pricing and was knowledgeable about what insurance does and does not cover. Dr. Shao was thorough and went over all my treatment options. She has great bedside manner and I will be returning for treatment.
Less than 3 months agoAM
Dr Shao was very patient and listened attentively to me during the visit. She really alleviated my fears of visiting the dentist. I am now actually excited for my next appointment in 6 months!
Less than 6 months agoCC
Dr Shao was incredibly gentle, professional and efficient. Best dental experience I've had. I would absolutely recommend! Thank you Dr Shao
Less than 6 months agoJL
Great experience from start to finish. The staff was friendly, the office was clean, and the dentist was very professional and gentle. Everything was explained clearly, and I felt well taken care of. Highly recommend!
Less than 6 months agoLD
Dr. Shao was incredibly gentle, professional and efficient. Best dental experience I've had. I would absolutely recommend! Thank you Dr. Shao
Less than 6 months agoJL
Dr. Shao was very patient and listened attentively to me during the visit. She really alleviated my fears of visiting the dentist. I am now actually excited for my next appointment in 6 months!
Less than 6 months agoCC
Loved my visit from start to finish. Dr. Shao had a very soft touch that made the visit easy and stress-free!! You can tell she is highly skilled and confident, and the receptionist was very friendly as well.
Less than 6 months agoHD
Highly recommend Upper East Smiles and Dr. Shao! Office was very clean, staff was also extremely friendly. I also loved Dr. Shao explained every step clearly and I never felt pressured. If you are looking for a trustworthy dentist, Dr. Shao and this practice would be great!
Less than 6 months agoCA
A really easy process and a great experience. Dr. Shao was wonderful, thorough and listen to my concerns. Highly recommended!!!
Less than 6 months agoOZ
I had an excellent experience with Dr. Shao at Upper East Smiles! Dr. Shao was very attentive and took her time to explain everything clearly. The entire staff was also friendly and helpful, welcoming! You can tell they genuinely care about their patients and work hard to create a positive experience. The office was also very clean and organized. I highly recommend Dr. Shao and her team at Upper East Smiles!
Less than 6 months agoRC
Wonderful experience with Dr. Shao. She was professional, thorough and made me feel comfortable throughout me appointment. So happy I found Upper East Smiles!
Less than 6 months agoKH
Great experience from start to finish
Less than 6 months agoMK
Had a great routine check up and cleaning. Office was nicely updated and clean. Staff was friendly and professional. Doctor was thorough and informative throughout the appointment. Will be recommending to my friends and families for sure!
Less than 6 months agoKO
Dr. Shao and the team at Upper East Smiles were wonderful! The staff was so friendly and welcoming, and Dr. Shao made the entire visit comfortable and stress-free. Great experience from start to finish - highly recommend!!!
Less than 6 months agoIL
Very satisfied with my appointment. The whole office was very welcoming, and the dentist was gentle and easy to talk to. Made the whole visit pleasant. Excited to bring the rest of my family here.
Less than 6 months agoAC
August 16, 2026Initials hidden
July 22, 2026Lilyana I.Verified patient
June 17, 2026Initials hidden
Less than 3 months agoInitials hidden
How soon can I make an appointment with Dr. Liang (Lucy) Shao?
Generally, Dr. Liang (Lucy) Shao has appointments available on Zocdoc within 1 week. You can see Dr. Shao's earliest availability on Zocdoc and make an appointment online.
Is Dr. Liang (Lucy) Shao accepting new patients?
Dr. Liang (Lucy) Shao generally accepts new patients on Zocdoc. You can see Dr. Shao's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Liang (Lucy) Shao accept my insurance?
Choose your insurance plan to verify if Dr. Shao is in-network.
Can I make an appointment with Dr. Liang (Lucy) Shao online?
Yes, you can make an appointment online with Dr. Shao using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Liang (Lucy) Shao work with?
Dr. Liang (Lucy) Shao works with Upper East Smiles.
Where is Dr. Liang (Lucy) Shao's office located?
Dr. Liang (Lucy) Shao has 2 office locations in New York, view full addresses on Dr. Shao's profile.
What are common reasons for patients to see Dr. Liang (Lucy) Shao?
Dr. Liang (Lucy) Shao frequently sees patients for Bridge, Dental Cleaning, Dental Consultation, Pediatric Dentist Consultation, and Root Canal. You can see other visit reasons for Dr. Liang (Lucy) Shao on their profile.
What languages does Dr. Liang (Lucy) Shao speak?
Dr. Liang (Lucy) Shao speaks English.
How do patients rate Dr. Liang (Lucy) Shao in reviews?
34 patients have reviewed Dr. Liang (Lucy) Shao. The overall rating for this doctor is 5/5. They have a 5/5 rating for bedside manner and a 4.97/5 rating for wait time. You can read individual reviews and ratings on their profile.