Book an Appointment

Choose your insurance
Loading...
Choose your insurance
Loading...
No Results
What's the reason for your visit?
Dental Consultation
11 East Broadway, 13th Floor, New York, NY, 10038

Qualifications and Experience

Education

Languages Spoken

Professional Memberships

In-Network Insurances

Specialties

Professional Statement

*If you have HealthPlex or HealthFirst insurance, you must call your insurance company and assign Dr. Lai as your primary dentist*

To achieve this goal, our office consists of:
— well trained friendly professionals that are experienced in various dental specialties
— state-of-the-art equipment, updated in December 2009
For over 26 years, we've been helping the community with services ranging from complex oral problems to routine check-ups. Our team has the experience and skill set to help you with your dental needs.
Our knowledgeable and friendly professional staff will make your visit easy and pleasant
It's great to have a friendly staff, but even better when you know that your dentists are some of the best and brightest in the profession. All of our dentists remain focused through continuing education courses given by NY County Dental Society, ADA, and many other dental specialist societies. In addition to routine dental care, our dentists are trained in the latest techniques to treat dental diseases, perform non-surgical periodontal care, and discuss many treatment plans with our patients.
Cleanliness is Paramount
Having a clean office should be a given standard, but we go the extra mile. Our office sterility is second to none. We have made significant investments to ensure we have packaged sterility of instruments. Air is filtered throughout the office and water is sterilized to prevent biofilm in the dental treatment units. We have a full time resource dedicated strictly to cleaning our office 7 days a week. We have a private patient bathroom on site that is not shared with any other office and is cleaned every 30 minutes.

Our patient chairs consist of ample spacing from adjacent chairs and are separated with frosted glass walls for patient privacy. Each patient chair has views of Manhattan, some of which overlook Manhattan bridge.
WE HAVE IN-HOUSE ENDODONTICS,PROSTHODONTIST,IMPLANT SPECIALIST,AND PERIODONTIST

Zocdoc Awards

Verified Patient Reviews

Overall Rating
Bedside Manner
Wait Time

The wait is really long. However, Dr Lai is great with kids that is magical. it's worth it.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Looooove this place.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

I DO NOT recommend going to this dentist's office if you value your time and respect yourself. 90% of the time, the patient has to wait over an hour wait and the remaining 10% is over a 30 mins. wait even for patients who have appointments. I've been coming here for the past eight years so I can attest to their tardiness. I used to go to one the dentists for a cleaning - I only made appointments with her because she was efficient and respected my time. Unfortunately, she recently took a leave of absence. This is where the horrible experience began... During my recent visit, I arrived on time for my scheduled ZocDoc appointment. After waiting for 30 mins., I asked the receptionist, a woman with glasses, how much longer is the wait? She responded that Dr. Lai was still chatting with their patient. Then 15 mins. later, I asked her if she can assign me to any available dentist since it's almost close to an hour of wait time. The receptionist told me they are understaffed. Another receptionist, an older woman, sitting nearby chimed in and blamed me for using ZocDoc because their calendar is not sync to ZocDoc. The older woman, proceeded to loudly yelled at me for making an appt. online and said I would've received a phone call confirming my appointment if I had an actual appointment. Let's examine the facts - the receptionists or Dr. Lai didn't have an issue with me making an appointment on ZocDoc when I arrived and checked in because they confirmed my name was in their system for my appointment time. First, I explained that this was not my problem if their calendars were not sync to ZocDoc's calendar, this is something they need to resolve. Second, I received an email from ZocDoc confirming the appointment. Third, I didn't receive a call from anyone at the dentist's office conveying they were fully booked and wasn't taking any appointments, or I had to wait over an hour, or I needed to reschedule my appointment prior to my arrival to their office. I was baffled at the way they handle their mistakes by placing the blame on their patient and ZocDoc due to their inefficient scheduling process and poor time management. I told the receptionists that I've been using ZocDoc to book my appointments and never have an issue with other doctors or dentists. Needless to say, I didn't reschedule my appointment when they asked me to. I will happily spend my money elsewhere even if it costs more.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Great experience with the Doctor, she was very polite and truly helpful. She made me feel comfortable and she was knowledgeable.

Overall Rating
Bedside Manner
Wait Time

Wait time at the office was RIDICULOUS even for a late-afternoon appointment. Otherwise, your standard boring dental check-up.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

This is the worst experience I've ever had. I had an appointment at 4:30, I didn't see the doctor until 6. I was gonna fill my teeth, then she told me, it's too late, the office is gonna close! My appointment is at 4:30, that was your reason I had to wait till 6! I asked for Doctor appointment from my work, I don't wanna ask again to fill my teeth! Worst experiment, not professional at all!

Overall Rating
Bedside Manner
Wait Time

The office is very clean and well decorated. Staff are extremely professional, kind, and helpful. Dr was gentle, understanding, and nice. Overall, this is a great office. Highly recommendable.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Wonderful experience with Dr. Lai. She is kind, explains every procedure before she begins and she is gentle while working but thorough. Best dentist I've seen in NY and her office is beautiful! Highly recommended.

Overall Rating
Bedside Manner
Wait Time

My teeth cleaning felt rushed. The dentist spent no more than 30 seconds with me before the hygienist went to work on my teeth. The office looks clean upon first glance but upon further inspection one can see that it hasn't been carefully cleaned in a long while. Smoke and mirrors. There is a lot of splatter all over the equipment and partitions between the dental chairs. Also, they use the X-ray room as a storage area so while you're in there it feels cluttered. Put those 100 boxes of exam gloves and equipment somewhere else!

Overall Rating
Bedside Manner
Wait Time

I saw Dr. Maureen Khoo and she is excellent! Thank you!

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

I love coming to this dental office. They are very efficient and the office is clean and spacious. I called in advance to verify my insurance information and they called me back right away. Plus, they are open 7 days out of the week.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Very friendly and put my worries at ease

Overall Rating
Bedside Manner
Wait Time

The office has a very modern look and it's clean.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Doctors Lai and Huh were both very professional, personable, and welcoming. Dr. Huh did a fantastic job cleaning my teeth and made useful suggestions for improving my dental health. I was a new patient and the reception processed my paperwork quickly and with a smile. Happy to be coming here for sure.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

She was amazing,I want to say the service was really quick and effective the staff was amazing the office was super clean.Everyone is so sweet,The hygenist Aung was super was informative if your looking for new dentist please come here you will not be dissappointed.

Overall Rating
Bedside Manner
Wait Time

Wait time was a bit long, but Dr. Lai was very informative and polite. I went to get a general check-up and needed fillings. Dr. Lai did them, but I had to return a week later because they fell out and goodness did that exposure hurt! Nonetheless, the office was very quick to fit me in for the emergency fix, Dr. Lai was apologetic and explained what happened and I'm all good now.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

I really like my new dentist! She was sweet, funny, gentle and very informative! Also accepts Medicaid-HIP which not many dentists do. I just saw her today and already referred a couple friends!

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

This place is different from other dentist offices I've been to! It has more of a nail saloon feeling, than a doctor's office. I recommend it for a quickie dental need but I am not sure this is a personal enough place to build a relationship with your dentist. However, they are clean, professional, and attentive, and their biggest plus is they open on Sundays!

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

The wait was long but it's understandable because it's near the holidays and two of the doctors were apparently on vacation. Everyone was friendly and seemed very professional. Dr. Lai was very friendly and made me very comfortable. The place was very clean which is important. This will most likely be my go to place.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Although the treatment was fine and comprehensive, I didn't get in the chair for an hour after my appointment time which is not acceptable for a service you pay for.

Overall Rating
Bedside Manner
Wait Time

she was very nice and approachable only to sell me to see her brother who is an orthodontist on the floor above her. she didn't spend the time to clean my teeth, i left feeling my teeth was unclean for the semi-annual cleaning. it is all about the money. i felt i wasted my time and money there.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

My visit with Dr. Lai today was great! There was quite a long wait for my appointment, but she took the time to do the entire dental cleaning herself, which I greatly appreciated. Very friendly, warm and kind personality. I highly recommend her!

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Quite a pleasant visit relative to all other dentists I have been so far.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Everyone was very nice, that wait was short, the dentist and the dental assistants were amazing. The view of the bridge and the city was beautiful. The office was clean and I no longer loathe dentist.

Overall Rating
Bedside Manner
Wait Time

made me feel very comfortable, and cleaning was very fast.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

I have made many appointments on ZocDoc with Dr. Lai office and never had any issues, but today when I went there, they did not honor my appointment, even though I received confirmation by email and text. I showed them my email and text confirmation and they said they do not use ZocDoc and I need to call to make an appointment. I was still able to see the Dentist but only after an hour wait from my original appointment time.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

the usual 10-15 min wait but once at the seat... all easy sailing. Service is great!

Overall Rating
Bedside Manner
Wait Time

Was treated by a different dentist than the one I made an appointment to see. The cleaning was very fast, and she did not seem to have any sure answers to my questions.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Dr Mailin and her staff are amazing and incredible! The office is clean and the equipment are state of the art!! Dr Mailin is professional and took her time to listen and address my concerns!! I will definitely be going back! I've found my primary care dentist!!

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

The best dentist I've seen in years, she is very knowledgeable and friendly. I walked out with a beautifully clean smile! :)

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

She has a very gentle kindness about her. I am anxious when it comes to dentist visits and she worked on me exclusively instead of an assistant and told me all sorts of stories to help keep me calm. She could tell I was upset and even asked if I was lonely (my boyfriend and I broke up a few days prior to my visit), which is above and beyond what any dentist would do. I live way, way up in the Upper West Side and will travel any distance to work with her as she is located in Chinatown. She's a real gem!

Overall Rating
Bedside Manner
Wait Time

Terrific. Very nice facility, very pleasant people, waited about 10 minutes.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

The dentists in the office are highly skilled and very friendly, however the location seems to be a Chinatown favorite, so your wait time can be very long. More then once I've scheduled appointments only to have to wait an hour past to be seen.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

I've been going to Mailin Mimi Lai's office for the past 10 years, I always leave feeling great. I went this time in fear of a cavity. The Dental Hygienist that did my cleaning explained the science behind cavities and examined my teeth. Luckily I have none, yay! Overall, it's a very pleasant office with good views. They speak most Chinese dialects (Mandarin, Cantonese, maybe Fujianese) and English. I highly recommend it to everyone interested in going to a friendly dentist. P.S: Make sure they take your insurance.

Overall Rating
Bedside Manner
Wait Time

The visit was fantastic and everyone was so polite, courteous and efficient. The office was so clean and well thoroughly kempt. The office itself is also nicely designed and I would highly recommend this dentist!

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Great facility, beautiful actually! Best looking dentist's office I've ever seen! It is a bit of a walk from the Grand street station. The wait time was quite long though, thankfully I was not in a hurry, but I waited about an hour and 10 minutes to be seen. I hope it was an under-staffed day, and not the norm. The whole visit took about an hour and a half. Cleaning was quick as were the x-rays. Dentist and assistants were very nice.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Staff and doctor was so pleasant and my son loves it here.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Great place! Will be coming back and open 7 days a week

Overall Rating
Bedside Manner
Wait Time

This review is for the follow up appointment in which one dentist said I needed fillings for cavities but another dentist today said I actually don't and just left me with a prescription for fluoride toothpaste without doing any physical examination. You guys are super sweet and apologetic but waiting an hour to be told I didn't even need anything done is a complete waste of time. A phone call before the appointment would have been appreciated and solved the confusion. Overall, this place is good for general cleaning but does not have my trust for more invasive procedures.

(Verified Patient)

Overall Rating
Bedside Manner
Wait Time

Very nice, clean, and modern office.

Zocdoc Find a Dentist New York New York Dentists Dr. Mailin Mimi Lai - DDS