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11 East Broadway, 13th Floor, New York, NY, 10038

Qualifications and Experience

Education

Languages Spoken

Professional Memberships

In-Network Insurances

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Professional Statement

*If you have HealthPlex or HealthFirst insurance, you must call your insurance company and assign Dr. Lai as your primary dentist*

To achieve this goal, our office consists of:
— well trained friendly professionals that are experienced in various dental specialties
— state-of-the-art equipment, updated in December 2009
For over 26 years, we've been helping the community with services ranging from complex oral problems to routine check-ups. Our team has the experience and skill set to help you with your dental needs.
Our knowledgeable and friendly professional staff will make your visit easy and pleasant
It's great to have a friendly staff, but even better when you know that your dentists are some of the best and brightest in the profession. All of our dentists remain focused through continuing education courses given by NY County Dental Society, ADA, and many other dental specialist societies. In addition to routine dental care, our dentists are trained in the latest techniques to treat dental diseases, perform non-surgical periodontal care, and discuss many treatment plans with our patients.
Cleanliness is Paramount
Having a clean office should be a given standard, but we go the extra mile. Our office sterility is second to none. We have made significant investments to ensure we have packaged sterility of instruments. Air is filtered throughout the office and water is sterilized to prevent biofilm in the dental treatment units. We have a full time resource dedicated strictly to cleaning our office 7 days a week. We have a private patient bathroom on site that is not shared with any other office and is cleaned every 30 minutes.

Our patient chairs consist of ample spacing from adjacent chairs and are separated with frosted glass walls for patient privacy. Each patient chair has views of Manhattan, some of which overlook Manhattan bridge.
WE HAVE IN-HOUSE ENDODONTICS,PROSTHODONTIST,IMPLANT SPECIALIST,AND PERIODONTIST

Zocdoc Awards

Verified Patient Reviews

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She was amazing,I want to say the service was really quick and effective the staff was amazing the office was super clean.Everyone is so sweet,The hygenist Aung was super was informative if your looking for new dentist please come here you will not be dissappointed.

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I really like my new dentist! She was sweet, funny, gentle and very informative! Also accepts Medicaid-HIP which not many dentists do. I just saw her today and already referred a couple friends!

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This place is different from other dentist offices I've been to! It has more of a nail saloon feeling, than a doctor's office. I recommend it for a quickie dental need but I am not sure this is a personal enough place to build a relationship with your dentist. However, they are clean, professional, and attentive, and their biggest plus is they open on Sundays!

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The wait was long but it's understandable because it's near the holidays and two of the doctors were apparently on vacation. Everyone was friendly and seemed very professional. Dr. Lai was very friendly and made me very comfortable. The place was very clean which is important. This will most likely be my go to place.

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Although the treatment was fine and comprehensive, I didn't get in the chair for an hour after my appointment time which is not acceptable for a service you pay for.

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My visit with Dr. Lai today was great! There was quite a long wait for my appointment, but she took the time to do the entire dental cleaning herself, which I greatly appreciated. Very friendly, warm and kind personality. I highly recommend her!

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Quite a pleasant visit relative to all other dentists I have been so far.

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Everyone was very nice, that wait was short, the dentist and the dental assistants were amazing. The view of the bridge and the city was beautiful. The office was clean and I no longer loathe dentist.

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made me feel very comfortable, and cleaning was very fast.

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I have made many appointments on ZocDoc with Dr. Lai office and never had any issues, but today when I went there, they did not honor my appointment, even though I received confirmation by email and text. I showed them my email and text confirmation and they said they do not use ZocDoc and I need to call to make an appointment. I was still able to see the Dentist but only after an hour wait from my original appointment time.

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the usual 10-15 min wait but once at the seat... all easy sailing. Service is great!

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Dr Mailin and her staff are amazing and incredible! The office is clean and the equipment are state of the art!! Dr Mailin is professional and took her time to listen and address my concerns!! I will definitely be going back! I've found my primary care dentist!!

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The best dentist I've seen in years, she is very knowledgeable and friendly. I walked out with a beautifully clean smile! :)

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She has a very gentle kindness about her. I am anxious when it comes to dentist visits and she worked on me exclusively instead of an assistant and told me all sorts of stories to help keep me calm. She could tell I was upset and even asked if I was lonely (my boyfriend and I broke up a few days prior to my visit), which is above and beyond what any dentist would do. I live way, way up in the Upper West Side and will travel any distance to work with her as she is located in Chinatown. She's a real gem!

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Terrific. Very nice facility, very pleasant people, waited about 10 minutes.

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I've been going to Mailin Mimi Lai's office for the past 10 years, I always leave feeling great. I went this time in fear of a cavity. The Dental Hygienist that did my cleaning explained the science behind cavities and examined my teeth. Luckily I have none, yay! Overall, it's a very pleasant office with good views. They speak most Chinese dialects (Mandarin, Cantonese, maybe Fujianese) and English. I highly recommend it to everyone interested in going to a friendly dentist. P.S: Make sure they take your insurance.

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The visit was fantastic and everyone was so polite, courteous and efficient. The office was so clean and well thoroughly kempt. The office itself is also nicely designed and I would highly recommend this dentist!

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Great facility, beautiful actually! Best looking dentist's office I've ever seen! It is a bit of a walk from the Grand street station. The wait time was quite long though, thankfully I was not in a hurry, but I waited about an hour and 10 minutes to be seen. I hope it was an under-staffed day, and not the norm. The whole visit took about an hour and a half. Cleaning was quick as were the x-rays. Dentist and assistants were very nice.

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Staff and doctor was so pleasant and my son loves it here.

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Great place! Will be coming back and open 7 days a week

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This review is for the follow up appointment in which one dentist said I needed fillings for cavities but another dentist today said I actually don't and just left me with a prescription for fluoride toothpaste without doing any physical examination. You guys are super sweet and apologetic but waiting an hour to be told I didn't even need anything done is a complete waste of time. A phone call before the appointment would have been appreciated and solved the confusion. Overall, this place is good for general cleaning but does not have my trust for more invasive procedures.

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Very nice, clean, and modern office.

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Office is very spacious, modern and clean. But the wait time was very long. I waited for about 75 minutes. My experience with Dr Li (Lee?) who did my wisdom tooth extraction was okay but felt rushed. I had a few questions on what I need to do for my wound after the extraction but he hurriedly answered me and moved onto the next patient.

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Very modern office. Staff was very friendly and dr Lai was very nice as well! Highly recommend this clinic! Thanks for your care.

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I thought she was great, very gentle, and respectful. This was just too far of a travel to get there.

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Summary of visit: Waited two hours to be seen. When I finally got to see the doctor, she told me I needed filings for some of my molars, but that she couldn't do them that day. Then I pointed out to her that I may have a fracture and she agreed. She asked me if I would mind coming back to get a cleaning, since she was a little behind schedule. Don't recommend her. A total waste of two hours.

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As usual Dr.lai was super friendly and efficient at the same time. She explained evrything to me in details.

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A wait is typical for weekend appointments. I waited over an hour after my scheduled time. Otherwise, the staff were friendly. Especially Mr. Li. He's the kind of dentist that makes you feel relaxed and welcomed. He was also very quick with the routine cleaning.

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Great check up and cleaning.

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Very professional, competent and caring. The office is lovely too!

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Fortunately, I was able to push my appointment to a later time and I met with another dentist who helped me feel at ease. I was felt very comfortable and safe in her good hands. I also made a follow-up appointment with her in March. I am very pleased. The beautiful view of Lower Manhattan doesn't hurt either.

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Super clean, pretty office. Dentists very friendly and gentle.

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I loved the Dr. & will definitely be back! I found her to be very pleasant, and honest! I have already told people about her.

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Love this office. Clean, well decorated and great dentist.

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Love love love this dentist office. I only go on weekdays, morning-ish and never have waited more than a few minutes for an appointment. I go every 6 months for my cleaning, and had work done at one appointment in between. Clean offices, gentle practitioners - really gentle yet effective cleaning, good general dental information. My insurance info was clear - front desk is great. I should also note the work I had done was a cavity filling and they also made me a dental guard for nighttime.

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I gave this place a 2nd chance because it was recommended by someone close to me. The last time I was here, I had to wait 2 hours for my appointment. This time was not as bad but I still ended up waiting an hour before being seen. The most frustrating part is, I got there early and other people who got there after me were still seen before I was. I feel like to come to an appointment at this dental office, you basically need to make sure you dont have plans for the whole day or you will end up being late. I also dont see the point in making appointments since they never seem to honor the time you are supposed to be seen. Other than their time management skills, everything else is OK.

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I am glad that I finally found a dentist I like. Thank you.

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I was able to be seen by Dr. Lai. She is professional, caring and did a great job. Also super appreciate that she is able to see me on a short notice (same day appointment).

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Not sure why this visit was so rushed. Maybe because it's the holidays and the usual people aren't available. I was in for my annual cleaning and the dentist, not the usual one I see, barely cleaned anything. He kept saying, "It looks good." Really? I thought cleaning actually meant cleaning (i.e., brushing & polishing). Why even bother to go in when I probably do a better job cleaning my own teeth at home? Disappointed this time.

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It was good.

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