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Qualifications and Experience
*If you have HealthPlex or HealthFirst insurance, you must call your insurance company and assign Dr. Lai as your primary dentist*
To achieve this goal, our office consists of:
— well trained friendly professionals that are experienced in various dental specialties
— state-of-the-art equipment, updated in December 2009
For over 26 years, we've been helping the community with services ranging from complex oral problems to routine check-ups. Our team has the experience and skill set to help you with your dental needs.
Our knowledgeable and friendly professional staff will make your visit easy and pleasant
It's great to have a friendly staff, but even better when you know that your dentists are some of the best and brightest in the profession. All of our dentists remain focused through continuing education courses given by NY County Dental Society, ADA, and many other dental specialist societies. In addition to routine dental care, our dentists are trained in the latest techniques to treat dental diseases, perform non-surgical periodontal care, and discuss many treatment plans with our patients.
Cleanliness is Paramount
Having a clean office should be a given standard, but we go the extra mile. Our office sterility is second to none. We have made significant investments to ensure we have packaged sterility of instruments. Air is filtered throughout the office and water is sterilized to prevent biofilm in the dental treatment units. We have a full time resource dedicated strictly to cleaning our office 7 days a week. We have a private patient bathroom on site that is not shared with any other office and is cleaned every 30 minutes.
Our patient chairs consist of ample spacing from adjacent chairs and are separated with frosted glass walls for patient privacy. Each patient chair has views of Manhattan, some of which overlook Manhattan bridge.
WE HAVE IN-HOUSE ENDODONTICS,PROSTHODONTIST,IMPLANT SPECIALIST,AND PERIODONTIST
Verified Patient Reviews
This is the worst experience I've ever had. I had an appointment at 4:30, I didn't see the doctor until 6. I was gonna fill my teeth, then she told me, it's too late, the office is gonna close! My appointment is at 4:30, that was your reason I had to wait till 6! I asked for Doctor appointment from my work, I don't wanna ask again to fill my teeth! Worst experiment, not professional at all!
The office is very clean and well decorated. Staff are extremely professional, kind, and helpful. Dr was gentle, understanding, and nice. Overall, this is a great office. Highly recommendable.
Wonderful experience with Dr. Lai. She is kind, explains every procedure before she begins and she is gentle while working but thorough. Best dentist I've seen in NY and her office is beautiful! Highly recommended.
My teeth cleaning felt rushed. The dentist spent no more than 30 seconds with me before the hygienist went to work on my teeth. The office looks clean upon first glance but upon further inspection one can see that it hasn't been carefully cleaned in a long while. Smoke and mirrors. There is a lot of splatter all over the equipment and partitions between the dental chairs. Also, they use the X-ray room as a storage area so while you're in there it feels cluttered. Put those 100 boxes of exam gloves and equipment somewhere else!
I saw Dr. Maureen Khoo and she is excellent! Thank you!
I love coming to this dental office. They are very efficient and the office is clean and spacious. I called in advance to verify my insurance information and they called me back right away. Plus, they are open 7 days out of the week.
Very friendly and put my worries at ease
The office has a very modern look and it's clean.
Doctors Lai and Huh were both very professional, personable, and welcoming. Dr. Huh did a fantastic job cleaning my teeth and made useful suggestions for improving my dental health. I was a new patient and the reception processed my paperwork quickly and with a smile. Happy to be coming here for sure.
She was amazing,I want to say the service was really quick and effective the staff was amazing the office was super clean.Everyone is so sweet,The hygenist Aung was super was informative if your looking for new dentist please come here you will not be dissappointed.
Wait time was a bit long, but Dr. Lai was very informative and polite. I went to get a general check-up and needed fillings. Dr. Lai did them, but I had to return a week later because they fell out and goodness did that exposure hurt! Nonetheless, the office was very quick to fit me in for the emergency fix, Dr. Lai was apologetic and explained what happened and I'm all good now.
I really like my new dentist! She was sweet, funny, gentle and very informative! Also accepts Medicaid-HIP which not many dentists do. I just saw her today and already referred a couple friends!
This place is different from other dentist offices I've been to! It has more of a nail saloon feeling, than a doctor's office. I recommend it for a quickie dental need but I am not sure this is a personal enough place to build a relationship with your dentist. However, they are clean, professional, and attentive, and their biggest plus is they open on Sundays!
The wait was long but it's understandable because it's near the holidays and two of the doctors were apparently on vacation. Everyone was friendly and seemed very professional. Dr. Lai was very friendly and made me very comfortable. The place was very clean which is important. This will most likely be my go to place.
Although the treatment was fine and comprehensive, I didn't get in the chair for an hour after my appointment time which is not acceptable for a service you pay for.
she was very nice and approachable only to sell me to see her brother who is an orthodontist on the floor above her. she didn't spend the time to clean my teeth, i left feeling my teeth was unclean for the semi-annual cleaning. it is all about the money. i felt i wasted my time and money there.
My visit with Dr. Lai today was great! There was quite a long wait for my appointment, but she took the time to do the entire dental cleaning herself, which I greatly appreciated. Very friendly, warm and kind personality. I highly recommend her!
Quite a pleasant visit relative to all other dentists I have been so far.
Everyone was very nice, that wait was short, the dentist and the dental assistants were amazing. The view of the bridge and the city was beautiful. The office was clean and I no longer loathe dentist.
made me feel very comfortable, and cleaning was very fast.
I have made many appointments on ZocDoc with Dr. Lai office and never had any issues, but today when I went there, they did not honor my appointment, even though I received confirmation by email and text. I showed them my email and text confirmation and they said they do not use ZocDoc and I need to call to make an appointment. I was still able to see the Dentist but only after an hour wait from my original appointment time.
the usual 10-15 min wait but once at the seat... all easy sailing. Service is great!
Was treated by a different dentist than the one I made an appointment to see. The cleaning was very fast, and she did not seem to have any sure answers to my questions.
Dr Mailin and her staff are amazing and incredible! The office is clean and the equipment are state of the art!! Dr Mailin is professional and took her time to listen and address my concerns!! I will definitely be going back! I've found my primary care dentist!!
The best dentist I've seen in years, she is very knowledgeable and friendly. I walked out with a beautifully clean smile! :)
She has a very gentle kindness about her. I am anxious when it comes to dentist visits and she worked on me exclusively instead of an assistant and told me all sorts of stories to help keep me calm. She could tell I was upset and even asked if I was lonely (my boyfriend and I broke up a few days prior to my visit), which is above and beyond what any dentist would do. I live way, way up in the Upper West Side and will travel any distance to work with her as she is located in Chinatown. She's a real gem!
Terrific. Very nice facility, very pleasant people, waited about 10 minutes.
I've been going to Mailin Mimi Lai's office for the past 10 years, I always leave feeling great. I went this time in fear of a cavity. The Dental Hygienist that did my cleaning explained the science behind cavities and examined my teeth. Luckily I have none, yay! Overall, it's a very pleasant office with good views. They speak most Chinese dialects (Mandarin, Cantonese, maybe Fujianese) and English. I highly recommend it to everyone interested in going to a friendly dentist. P.S: Make sure they take your insurance.
The visit was fantastic and everyone was so polite, courteous and efficient. The office was so clean and well thoroughly kempt. The office itself is also nicely designed and I would highly recommend this dentist!
Great facility, beautiful actually! Best looking dentist's office I've ever seen! It is a bit of a walk from the Grand street station. The wait time was quite long though, thankfully I was not in a hurry, but I waited about an hour and 10 minutes to be seen. I hope it was an under-staffed day, and not the norm. The whole visit took about an hour and a half. Cleaning was quick as were the x-rays. Dentist and assistants were very nice.
Staff and doctor was so pleasant and my son loves it here.
Great place! Will be coming back and open 7 days a week
This review is for the follow up appointment in which one dentist said I needed fillings for cavities but another dentist today said I actually don't and just left me with a prescription for fluoride toothpaste without doing any physical examination. You guys are super sweet and apologetic but waiting an hour to be told I didn't even need anything done is a complete waste of time. A phone call before the appointment would have been appreciated and solved the confusion. Overall, this place is good for general cleaning but does not have my trust for more invasive procedures.
Very nice, clean, and modern office.
Office is very spacious, modern and clean. But the wait time was very long. I waited for about 75 minutes. My experience with Dr Li (Lee?) who did my wisdom tooth extraction was okay but felt rushed. I had a few questions on what I need to do for my wound after the extraction but he hurriedly answered me and moved onto the next patient.
Very modern office. Staff was very friendly and dr Lai was very nice as well! Highly recommend this clinic! Thanks for your care.
I thought she was great, very gentle, and respectful. This was just too far of a travel to get there.
Summary of visit: Waited two hours to be seen. When I finally got to see the doctor, she told me I needed filings for some of my molars, but that she couldn't do them that day. Then I pointed out to her that I may have a fracture and she agreed. She asked me if I would mind coming back to get a cleaning, since she was a little behind schedule. Don't recommend her. A total waste of two hours.
As usual Dr.lai was super friendly and efficient at the same time. She explained evrything to me in details.
A wait is typical for weekend appointments. I waited over an hour after my scheduled time. Otherwise, the staff were friendly. Especially Mr. Li. He's the kind of dentist that makes you feel relaxed and welcomed. He was also very quick with the routine cleaning.
Great check up and cleaning.
Very professional, competent and caring. The office is lovely too!
Fortunately, I was able to push my appointment to a later time and I met with another dentist who helped me feel at ease. I was felt very comfortable and safe in her good hands. I also made a follow-up appointment with her in March. I am very pleased. The beautiful view of Lower Manhattan doesn't hurt either.
She was great, very helpful and friendly. They tried to help come up with a payment plan for me for a root canal I badly needed.
Super clean, pretty office. Dentists very friendly and gentle.
I loved the Dr. & will definitely be back! I found her to be very pleasant, and honest! I have already told people about her.
Love this office. Clean, well decorated and great dentist.
Love love love this dentist office. I only go on weekdays, morning-ish and never have waited more than a few minutes for an appointment. I go every 6 months for my cleaning, and had work done at one appointment in between. Clean offices, gentle practitioners - really gentle yet effective cleaning, good general dental information. My insurance info was clear - front desk is great. I should also note the work I had done was a cavity filling and they also made me a dental guard for nighttime.
I gave this place a 2nd chance because it was recommended by someone close to me. The last time I was here, I had to wait 2 hours for my appointment. This time was not as bad but I still ended up waiting an hour before being seen. The most frustrating part is, I got there early and other people who got there after me were still seen before I was. I feel like to come to an appointment at this dental office, you basically need to make sure you dont have plans for the whole day or you will end up being late. I also dont see the point in making appointments since they never seem to honor the time you are supposed to be seen. Other than their time management skills, everything else is OK.
I am glad that I finally found a dentist I like. Thank you.
I was able to be seen by Dr. Lai. She is professional, caring and did a great job. Also super appreciate that she is able to see me on a short notice (same day appointment).
Not sure why this visit was so rushed. Maybe because it's the holidays and the usual people aren't available. I was in for my annual cleaning and the dentist, not the usual one I see, barely cleaned anything. He kept saying, "It looks good." Really? I thought cleaning actually meant cleaning (i.e., brushing & polishing). Why even bother to go in when I probably do a better job cleaning my own teeth at home? Disappointed this time.
It was good.
though there was a long wait time it was made up for by the quality of attention when i was seen.
Very impressed with the office, staff and dental care!
She got all the stains and tarter off- very pleased!
Dr. Lai is very polite and professional. The appointment was quick and relatively painless -- for a dental appointment :).
Wish I had more of a understanding and told more of what I can do. Seems like once I said and showed my problem, dr said insurance won't pay for it and kinda rushed it to the can't do nothing for you but take this pain medicine .. It was late though maybe I should if came earlier . Other than that I found this place to be VERY CLEAN And plan to bring my kids here in future
She and everyone there are very nice and very efficient. Definitely reccomend!
Dr. Cho was excellent -- smart, thorough, and friendly. The one thing prospective patients should be aware of with this practice is that you probably won't be seeing Dr. Lai herself; there is a staff of several other dentists who take on new patients. In my experience they've all been very good, but in four visits I've never actually seen Dr. Lai.
Nice and bright offices always make wait times better! The services are handled in a friendly manner. I am happy to recommend this office to others
The place is really really nice, however, Dr. Lai was quick and everything felt rushed. Did not really take the time to explain anything or seem like she even cared. whatever. I didn't feel comfortable there. Seats were very comfortable, but its the service! I would not be recommending friends.
This was the best experience my 6yr old could've ever had! Everyone was so kind and caring :) I love it and will be a patient as well.
The machine that holds various instruments was dirty. One can easily see blood stains hear and there. When I saw the lobby, the place seemed so clean. But the Doctor's area was totally not clean. I will never ever visit that place again. When I see blood stains from previous patients that was not cleaned and sterilized, I was so insecure about the safety of the whole thing. Never again.
It's understandable when u have to wait to be seen. But to be called in half an hour after your appointment time from the waiting room to sit for another twenty minutes in the dental chair is wrong. I was left in the chair with no updates as to the wait. It would have been better to wait an hour in the waiting room.
Beautiful office, very clean, kind, and friendly staff. They are gentle considerate and explain everything. I never felt rushed nor did I wait long to see Dr. A+
I really enjoyed seeing Dr. Lai. She was very knowledgable and helpful when it came to issue with my teeth. Also, the office is very clean and the staff were extremely friendly. I definitely will be seeing her again in 6 months.
Truthfully I made an 3:30 appointment and wasn't see until 4:30. Normally that would not bother me but people who arrived after me were actually being seen before I was. Also the receptionist told me I was next when 2 people went ahead of me before I was even seated in an exam chair. Aside from the wait the experience was good. I don't think it is ok to have appointments and have your clients wait an hour before being seen without really letting them know what is going on.
Arrived a few minutes early for my appointment and filled out a few requisite forms. Was immediately put in the chair for X-rays which was done in about 10 minutes. Then I waited in the chair for almost an hour before Dr. Lai came and actually started the cleaning. There were two patients that arrived before me that she took care of first. I assume the office assigned all of us the same appointment time. Dr. Lai was friendly enough though a little distracted. The cursory cleaning took about 20 minutes and she was clearly in a rush towards the end. However, there is a visible difference since she removed most of the stains on my teeth. Between the wait time, distance I had to travel, and doctor's indifference, I would probably not come back.
Doctors are very nice however waiting period is very very long
She was great, the wait however was not. It clocked in at about 1 hour of sitting around in the lobby, waiting to be seen.
Although the office was hard to find, I had a very pleasant experience at this dentist. The staff was very friendly and the office was very clean and modern. I am returning there tomorrow for a root canal.
She is a great doctor. Very professional and friendly. It was worth the wait.
DO NOT UNDER ANY CIRCUMSTANCES VISIT THIS OFFICE! The first time I went, I waited 2 hours to be seen. I was totally fine with this because I get it, other people are late. She tells me I need to come back to fill a tooth, and that it doesn't seem to need a root cancel and she booked me with another dentist in her office because she wasn't available for a weekend appointment for a while. I show up to appointment 2, only 1 hour behind this time, and this dentist goes "ok so it looks like I need to fill your upper left tooth." I freak out because it's my bottom right tooth that needs the filling. Then she looks at the X-rays and says oh no I meant top right tooth. Again, wrong answer. I tell her no it's the bottom right. She then proceeds to tell me I need to make an appointment with an endodontist because it definitely needs a root canal and it would take two weeks. Fine. I come back a third time (because I didn't learn from my first two lessons) and the endo says yes you need a root canal, but they never sent in the paperwork to your insurance company so you'll have to wait 3 weeks. I came in for that conversation? I call 4 weeks later (was away for work) and they STILL never put in the paperwork!!! What a ridiculous office! Get your act together.
I was seen by Dr. Chen and I must say she's has incredible bedside manners and she's very polite. The staff were very polite and welcoming as well. I loved my experience! Highly recommend.
Very professional and beautiful office!
I give high ratings because the bedside manner is always excellent, however, we waited about an hour-and-a-half for our cleanings. That was a lot for an 8 year-old, and myself. But it happens, and I don't hold it against them, unless it's going to be a regular thing.
Saw Dr. Lai herself and she was very friendly and knowledgable. Caught a cavity in my teeth and filled it right away. Great dentist for cleaning and general problems.
Very professional, friendly, and knowledgeable. The office was new and modern with awesome views. I would highly recommend this dentist!
It was great and very helpful.
Dr. Nancy is the best dentist I've been to as an adult. Very professional and told me what she was doing every step of the way. I'm glad I finally found my dentist here in the city.
This place is very clean also nice people work there and not a lot of waiting .
I'm one of those complicated people, just about everything has to right. The place was crystal clean, friendly staff, and Dr. Lai and her assistant was amazing. I think this is a keeper!!!
Clean, ultra-modern space. Everyone on the staff was professional, accommodating and personable. Best dentist experience I've had.
Dr. Lai and her staff are extremely kind, thorough and professional. The office is spotless, beautiful and well managed. It is obvious that Dr. Lai loves what she does and is genuinely concerned about all of her patients. I'm actually looking forward to my next cleaning! Thank you Dr. Lai and staff!
Very nice office. Quick cleaning
Both my husband and I have our dental work done here. It's great- the doctors are very nice, the office is clean, and they are always upfront about the cost.
Quick, professional, and I felt that they were very knowledgeable. I have been there before, and this visit was just as good as the last. Keep up the great work!
Love this place. Great service. Short wait times. Attentive and knowledgeable. Dr. Mao is the best!
It was the nicest and cleanest dentist office I have ever seen. All of the staff the very helpful and nice ( secretary, hygienist and dentist) ... I highly recommend them !!
Dr. Mimi Lai is fantastic. I've been going to her practice (multiple dentists) for a few years (cleanings) but on my most recent visit my cleaning was done by Dr. Mimi Lai personally. She was thorough, gave good advice, communicated much more than most dentists about dental-related subjects (mouth cancer/tumors), answered questions patiently. She also has a very clean and modern office, very new digital equipment. Great experience.
Nice office with a very soothing view. Good bedside manner, professional. Very nice experience, and I will definitely recommend.
While Miss Lai was very efficient in getting me in and out in a hurry for my cleaning, I had hoped the wait didn't have to be 30 minutes since I had an appointment. Was late to my next appointment.
Pleasant, kind and highly professional. Strongly recommended.
It was a greatt experience. Teeth cleaned and cavities filled. All of our questions were answered, and she was very kind. The whole staff team was friendly and helpful
The good: The office is clean, staff is friendly, and I got free samples at the end of my visit. The bad: Had to wait over 1.5 hours before the procedure started.
So far it has been a good experience. Straight and foward. Detects problem and has solutions right away.
My appointment was for 2:45 and I was seen pretty much right away even on spring break when the office was full of kids and parents! The visit was overall a very pleasant one as usual since I try to come every half year to get my cleaning and exam. All their female dentists are very friendly and thorough, never making you feel like they want to rush you out of there as quickly as possible so they can get on with their next patient. I would recommend the office to all my family and friends.
This is my third visit to this dentist office...I usually receive professional, upstanding service...but not with Dr. T. He was rude, condescending, and obnoxious...They honestly need to relieve him of his duties and hire someone else who will bring dignity to their organization as I know that they are accustomed to.
The visit itself was wonderful, though unfortunately I was made to wait an hour and fifteen minutes. They said it was because it was a busy Saturday and they were missing an assistant, which I can understand.
Great doctor, did a good teeth cleaning and answered my questions. Had to wait 1 hour and 20 mins though but probably because it was a Saturday and they were very busy. Nice facilities, good environment.
SATISFIED.....everything happened in a timely manner. BEST CLEANING I'VE EVER GOTTEN
Very professional, knowledgeable, fantastic at their jobs. Best teeth cleaning around.... I didn't even need novacaine. Very skilled hands here.
I loved Dr Kim, she knew what she was doing and made me feel at ease. I'm usually very afraid of dentist visits but this visit really changed my mind. She was great!
Great visit. Doctor was knowledgeable and thoughtful.
Great office, great service!
The office and facilities are new and modern... It's like a spaceship. First time I had digital xrays - Which were cool b.c. they were able to zoom in very close (with hi resolution) to examine the tiniest of areas. On the Xray, they even spotted a natural colored filling (on the surface of a tooth) that I didn't know I had. The dentist who did my cleaning was a partner of Dr Mailin and was good with the equipment and her craft. My only problem was that she did not perform a professional flossing - Something I usually receive as part of a cleaning and something I appreciate.
She was wonderful! I have seen several dentists in New York, she discovered exactly what I had thought for so long and was extremely thorough with options and future goals for my teeth! She is great! She is my new dentist!
Clean, upscale office. Seems to be well organized and the wait time was quick even though I was an hour late for my appointment. Biggest issue is the dentist needs to explain more to the patient information on their health. I came for a check up and was happy to learn that everything was fine, but wanted to know how they came to that conclusion (she proceeded to talk about the xrays and etc.. after I asked).
Great, professional and fast!
Swanky comfy waiting area. Nice view while you wait. Friendly professional staff. Helpful and am going back next week. FYI hard to find if you're not familiar with China town ;-) Signed, Brooklyn girl
Very friendly & knows what shes talking about ! Made me feel comfortable .
My child was not happy to Go see a Dentist, but as soon as we got there the staff was amazing .before they pryed his mouth Open they Put him at ease, comforted him AND everything went well did a babyroot canal AND my son, was waving his hand for me to Go sit down that he was a big Boy ..my oldest child had the same experience ...i will keep her as our family dentist.,i already made my appt ..+child
First of all, I really liked how everything looks in the clinic. Stuff was really nice to me and waiting time wasn't long at all. Doctor was very friendly and careful during procedure. I would recommend this clinic to anyone who has teeth!
I SAW DR. KIM THIS VISIT AND SHE PROVIDED EXCELLENT CARE...I WAS VERY PLEASED AT THE CARE I RECEIVED BECAUSE THE PROCEDURE I RECEIVED WAS PAINLESS, THOROUGH, AND EFFICIENT...I HIGHLY RECOMMEND DR. KIM FOR ALL YOUR DENTAL CARE NEEDS.
She answered all of my questions and was very quick and painless. Her office view is also a plus, you get to enjoy a great view while you get your dental work done. Great Job!!
extremely friendly staff
Very modern, clean, nicely decorated dental office. I had a 5:30 appt so I was the last patient there. The staff was very courteous and efficient. The dentist Dr. Tagliani was very knowledgable and thorough.
Thanks to God I've never had any cavities or any issues with my teeth. After visiting Mailin's office I noticed she left a chip/hole on the back of one of my front teeth,. The chipped hole is located close to the gum. This happened while she was doing a cleaning. The cleaning was good, but the whole bothers and I'm scared it turns into something else.
I was late but I was still seen as quickly as possible. Dr Lai was very thorough and she addressed all my concerns.
Polite and neat work
Dr. Mallin is very caring and knowlegeable about her field.
Dr. Ma was very gentle, nice and down to earth. I HIGHLY RECOMMEND! The office is georgeous as well!
I saw Dr. Ma who is very gentle!
Beautiful office. Very clean.
The dentist didn't tell me how to make my teeth better ..are inform me of the dental product r recommend to get ... Wasn't friendly visit
Loved doctor Lai. She actually did the cleaning herself. Her office was beautiful and the staff was very nice. She even scheduled me a follow up appointment right away to do a fill in, correcting a previous fill in from another doctor!
Very pleasant experience, and super clean and well run office.
She's great. Office is beautiful. Views of the city excellent too!
She was very pleasant and professional. Will be coming back. Thanks!
The office was modern and clean, and the wait was short! Despite the fact that I was late for my own appointment, Dr. Mailin and her staff were great. I didn't have Dr. Mailin as my doctor, but that was fine, as the associate doctors were professional and courteous.
I was not really happy overall. Waiting for too long to be worth it . But doctor is nice. She looked like she was in a hurry so cleaning was not really enjoyable.
I was surprised that Dr. Lai actually did the cleaning and not a hygienist. Very nice and friendly, definitely gentle. I thought the cleaning went quickly and my mouth - which normally is tender afterwards - wasn't. Perhaps she wasn't thorough, or perhaps she's super gentle. I don't know. I recommend her.
This was by far my best experience at the dentist's office. State of the art equipment, well trained staff, comfortable waiting area...Dr. Mimi Lai is very knowledgeable and thoughtful; she really took the time to explain everything. Highly recommended!
wonderful! very professional,and nice office.
Great doctor! I had to get an emergency root canal after an accident and they were able to book me first thing in the morning. The staff was friendly, great at what they do, and very efficient. I'll be heading back to Dr. Lai the next time I need help with a dental problem.
I highly recommend Dr. Lai...I saw Dr. Ma and she was very thorough, informative, and very professional...Their facility is very hygienic and clean..along with being welcoming and aesthetically beautiful. I enjoyed my visit. I recommend that you, as a patient, be firm and assertive with them because too many procedures were unnecessarily suggested.
Great office nice people. got the job done and beared with my fear of pain.