The office worked to make room for me and once I was there ( I was late!) they saw me right away. Staff are highly competent and courteous. This was my first visit and an emergency, but they treated me like a long time patient. Dentist made me aware of all treatment options, and respected what I wanted- there was no upselling. Very impressed by the care! I did a lot of research before I came, and I happy to report the other reviews I read were correct- great choice for dental care.