Dentists in Placerville, CA
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Dnt Madhavi was excellent! She really made sure my 4 year old had a great experience. All of her staff was amazing as well - very professional and friendly. Also, they took us to the exam room immediately upon arriving (a cpl minutes before scheduled appt).
The staff and Dr. were very friendly and knowledgeable and I have confidence in the procedures done thus far. The only part of my experience that wasn't efficient was the new patient check-in. I had already filled out the patient info in the app, which advertised that the office would accept that in place of the usual check-in paperwork, but when I got to the office I was asked to fill out physical paperwork with 99% of the same questions on it. I would like to have had the option to either not have to fill out all of the same information or to be able to do that at home where I wouldn't have to strain my neck looking down at a clipboard. It's 2016. The medical industry needs to figure out how to fully embrace and adopt new patient management and communication tools. Only partially adopting something tarnishes the patient experience and does more harm than good.
Shahnaz L. Formoli,
I arrived on time for my appointment. I had to spend fifteen minutes filling out paperwork which could have been emailed to me prior to the visit. When I sat in the hygienist's chair, she told me we were behind. She proceeded to ask me questions about my oral health. When I mentioned my teeth were sometimes sensitive to hot and cold, she tried to sell me medicated toothpaste. When I told her my gums had begun receding, she tried to sell me an electric toothbrush. After cleaning my teeth, she tried to sell me an antibacterial irrigation treatment for my gums. During the cleaning, she found the pockets on my lower right jaw were deeper than normal. She diagnosed me with periodontal infection and recommended a fairly invasive planing and root scraping procedure. I have never had a dental problem in my life, so this was a little alarming. I told her I'd like to wait before agreeing to such a procedure, and she seemed offended. I had my x-rays taken by the dental assistant, who was quite pleasant. Then, I met the doctor who reiterated the severity of my diagnosis, but who was less pushy about treatment. She recommended I see her again in three months for a follow up. All-in-all they did an okay job cleaning my teeth, but I didn't enjoy sitting through several sales pitches and a lecture of irresponsibility.
Dr.Andrade was very patient, taking his time to explain every step of the treatment process and what to expect along the way. He was extremely personable, having friendly conversation to a point I felt comfortable with him as a person before we even began our visit. I highly recommend.
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