What patients are saying
Overall rating
4.95
Average wait time
4.95
Bedside manner
5.00
“Alex and Stephanie feel like they are on my team, which is more than I can say for some medical professionals. I have seen huge improvements and fixed some things I honestly wasn't even aware of. I definitely appreciate the care given and the way they listen to my needs. ”
YBMore than 1 year ago
“I was interested in different treatments that weren't prescriptions. Alex helped me understand different options and to work with me for something that helped. ”
JGMore than 1 year ago
About Alexandra Pales
Focus areas
Anxiety
Ketamine Treatment
Bipolar Disorder
Post-Traumatic Stress Disorder (PTSD)
Depression
Psychiatric Medication Management
Clientele seen
Young adults (18-24)
Adults (25-64)
Individuals
Treatment approaches
Motivational Interviewing
Person-Centered
Trauma Focused
Identity
Gender
FemaleSexuality
PansexualFaith
NonreligiousEthnicity
White
Languages spoken
English
Getting to know Alexandra Pales
My practice and career focus have become centered around trauma, complicated trauma, PTSD, and treatment-resistant depression. I enjoy helping those who haven't found success with usual medication and therapy approaches. I also offer Spravato in-office to patients who suffer from treatment-resistant depression.
My approach to mental well-being is one where I view you as an entire person, not just a cluster of symptoms to address. I try to connect with you on a personal level and move toward the best health we can achieve together. By understanding your goals, we will develop a treatment plan collaboratively, with your preferences and wishes in mind.
I work with clients aged 18-65, addressing concerns including depression, anxiety, sleep disorders, bipolar disorder, and others. I am body positive and enjoy supporting and working with the kink, poly, and LGBTQ communities. I offer psychedelic-assisted therapy for those interested, as well as ketamine-assisted therapy in-office alongside Spravato.
My practice balances medication management with therapy. I believe providers can give the best care when a therapy component is included and sessions are not restricted to a 10-minute visit. Together, this provides a stronger foundation for achieving your goals and processing past trauma or internal conflicts under guidance.
I hold a Master's in Nursing from the University of Saint Francis, a Bachelor's degree from Loyola University Chicago, and an Associate's degree from City Colleges of Chicago, Harry S Truman College.
What should a new client know about working with you?
I like to work with the whole person, and learn about their history and journey to getting here today. I work with individuals collaboratively to establish a treatment plan that we both feel good with. Looking at things comprehensively including sleep, appetite, support, lifestyle patterns, nutrition, and others.
I've been described as down to earth, empathetic, authentic, and informative. I enjoy making sure the individual feels empowered to make the best decisions for their care, to have the information and education to make informed decisions.
My career has been focused on helping others through early wounds and trauma, attachment and self worth.
I blend therapy with medication management as needed.
What is your typical process for working with clients?
We coordinate regarding fit and goals via email before scheduling the intake appointment. We meet for a one hour intake appointment to go over history, treatment goals, and treatment planning. Follow up appointments are 30 minutes, and vary in timing. We may meet weekly, every other week, monthly, or quarterly depending on how well you're doing.
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In-network insurances
Aetna
BlueCross BlueShield
Cigna
Don’t see your insurance?
It’s common for mental health providers to be out-of-network. Many insurance plans offer out-of-network coverage, so you may get partially reimbursed. Learn more
Out-of-pocket fees and assistance
Initial session: $300 for 55 minutes
Ongoing session: $150 for 25 minutes
More information on payments and coverage
We verify benefits before the first appointment. We collect co-pay and co-insurance at the beginning of our appointment. Statements are mailed out on the 20th every month. We offer online billing payment.
Private pay rates are $300 for the intake, $150 for 30 minute follow ups. We provide superbills if needed.
I am in network with Regence, Premera, Cigna, and Aetna.
Office location
Alexandra Pales, PMHNP-BC also offers online video visits for patients
Education and background
Practice names
Board certifications
- American Nurses Credentialing Center
Education and training
- University of Saint Francis, Master's in Nursing
- Loyola University Chicago (Bachelor's)
- City Colleges of Chicago, Harry S Truman College (Associate's)
Professional memberships
- American Psychiatric Nurses Association
NPI number
1598205924
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.95
Wait time
4.95
Bedside manner
5.00
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
22 reviews
Most relevant
Alex cleaned up my med list. Things were a mess after years and changing meds and trying a bunch of stuff that didn't work.
More than 1 year agoMT
This is the first time that someone is actually listening to me and not
just throwing medication at me.
More than 1 year agoKV
This is just another annoying online thing to take up my time. Who cares about the office decor?
November 21, 2023Piper L.Verified patient
I haven’t been to a professional counselor in awhile and this was a great experience.
December 29, 2023Julie U.Verified patientVideo visit
Alex and Stephanie feel like they are on my team, which is more than I can say for some medical professionals. I have seen huge improvements and fixed some things I honestly wasn't even aware of. I definitely appreciate the care given and the way they listen to my needs.
More than 1 year agoYB
I was interested in different treatments that weren't prescriptions. Alex helped me understand different options and to work with me for something that helped.
More than 1 year agoJG
Feeling good for the first time in a while. Alex is good to work with. Smart, explains things, and makes sure you understand your options. I prefer working with nurse practitioners more because they seem to listen and take their time more.
More than 1 year agoMG
I have been seeing Alex for the better part of my adult life and could not be more grateful for her. She has helped me through many major life events. The progress I have made in my time with her has been life-changing. She is transparent, respectful and maintains a professional environment while keeping her clients sense of safety a priority.
More than 1 year agoCT
I really enjoy working with an Alexandra.
She is very kind
Very patient
Very knowledgeable
Our sessions are extremely helpful
More than 1 year agoDH
My first visit here was a pleasant surprise and much different from my past experiences at a psychiatrist's office, the atmosphere is really cozy and it's the perfect place to relax, I even got to meet Bruce the pug ?? and I actually look forward to my meetings every month. The relaxing environment makes it a place I enjoy coming to.
More than 1 year agoLA
A phenomenally positive experience. Alex is attentive, compassionate, and took time to explain my new treatment plan in detail. I highly recommend her to anyone needing help with understanding their condition or treatment.
October 6, 2023Initials hiddenVideo visit
Alex made me feel very comfortable with sharing things about myself in order to get proper treatment, provides a very non -judgemental perspective and was able to prescribe me a medication that is helping me to live my life more fully. I would definitely recommend Alex to people who are looking for a doctor who will actually get to know you and give genuine care without making you feel like just another patient.
More than 1 year agoDS
I cannot recommend Alex Pales highly enough. The accessibility offered cannot be found anywhere else in my experience. I cannot imagine going to another provider after seeing someone so knowledgeable, helpful, and willing to truly listen and take time to truly know their clients.
More than 1 year agoZC
February 17, 2024Xueying L.Verified patient
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January 15, 2024Megan D.Verified patient
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How soon can I make an appointment with Alexandra Pales?
Generally, Alexandra Pales has appointments available on Zocdoc within 1 week. You can see Alexandra Pales's earliest availability on Zocdoc and make an appointment online.
Is Alexandra Pales accepting new patients?
Alexandra Pales generally accepts new patients on Zocdoc. You can see Alexandra Pales's earliest availability on Zocdoc and schedule an appointment online.
Does Alexandra Pales accept my insurance?
Choose your insurance plan to verify if Alexandra Pales is in-network.
Can I make an appointment with Alexandra Pales online?
Yes, you can make an appointment online with Alexandra Pales using Zocdoc. It’s simple, secure, and free.
What practice does Alexandra Pales work with?
Alexandra Pales works with Lakeview Mental Health.
Where is Alexandra Pales's office located?
Alexandra Pales has 2 office locations, including in Cusick and Everett, view full addresses on Alexandra Pales's profile.
Which board certifications does Alexandra Pales have?
Alexandra Pales is certified by American Nurses Credentialing Center.
What are common reasons for patients to see Alexandra Pales?
Alexandra Pales frequently sees patients for Anxiety, Depression, New Patient Visit, Psychiatry Consultation, and Sleep Problems. You can see other visit reasons for Alexandra Pales on their profile.
What languages does Alexandra Pales speak?
Alexandra Pales speaks English.
How do patients rate Alexandra Pales in reviews?
22 patients have reviewed Alexandra Pales. The overall rating for this doctor is 4.95/5. They have a 5/5 rating for bedside manner and a 4.95/5 rating for wait time. You can read individual reviews and ratings on their profile.