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Carol Counts Robinson, PMHNP-BC, NP, PMHNP, MSN

Carol Counts Robinson, PMHNP-BC, NP, PMHNP, MSN

Adult Psychiatric & Mental Health Nurse Practitioner
MA
4.92
“Over the course of my life, I have worked with many psychiatrists and therapists, and it is rare to encounter a provider who takes the time to be both clinically thorough and personally present. From the very beginning, Carol thoughtfully introduced herself and the clinic, setting a respectful and comfortable tone. She addressed the matters at hand with clarity and intention, carefully asking key, relevant questions to truly understand my needs rather than rushing the process. I never felt dismissed, overlooked, or reduced to a checklist. What stood out most was her attentiveness and compassion. She gave me the time of day, listened with purpose, and approached my care with patience and insight. This was one of the most productive and genuinely caring clinical encounters I have had. Carol is, without question, the most professional and considerate nurse practitioner I have had the pleasure of meeting—and one I look forward to continuing care with.”
Ahmed C.January 16, 2026
Highly recommended
98% of patients gave this doctor 5 stars
Excellent wait time
95% of patients waited less than 30 minutes

Book an appointment on Zocdoc

The office partners with Zocdoc to schedule appointments
External video visit

Scheduling details

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Today, Apr 1 – Tue, Apr 14
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What patients are saying

Overall rating

4.92

Average wait time

4.79

Bedside manner

4.79
“Over the course of my life, I have worked with many psychiatrists and therapists, and it is rare to encounter a provider who takes the time to be both clinically thorough and personally present. From the very beginning, Carol thoughtfully introduced herself and the clinic, setting a respectful and comfortable tone. She addressed the matters at hand with clarity and intention, carefully asking key, relevant questions to truly understand my needs rather than rushing the process. I never felt dismissed, overlooked, or reduced to a checklist. What stood out most was her attentiveness and compassion. She gave me the time of day, listened with purpose, and approached my care with patience and insight. This was one of the most productive and genuinely caring clinical encounters I have had. Carol is, without question, the most professional and considerate nurse practitioner I have had the pleasure of meeting—and one I look forward to continuing care with.”
Ahmed C.January 16, 2026Video visit
“Carol is a master of her trade, far and away the most superior care I have received in the mental health arena. Things did not look great just a week ago and her care has immediately set me back on the right track towards healing. 10/10 would recommend to anyone in need of quality mental health care. ”
Initials hiddenMarch 14, 2024Video visit

About Carol Counts Robinson

Focus areas

Anxiety
Bipolar Disorder
Post-Traumatic Stress Disorder (PTSD)
Attention-Deficit / Hyperactivity Disorder (ADHD)
Depression
Sleep Problems
Bereavement / Grief Counseling
Obsessive Compulsive Disorder (OCD)

Clientele seen

Young adults (18-24)
Individuals
Adults (25-64)
Seniors (65+)

Treatment approaches

Coaching
Motivational Interviewing
Cognitive Behavioral (CBT)
Positive Psychology
Interpersonal
Psychodynamic

Identity

Gender

Female

Languages spoken

English

Getting to know Carol Counts Robinson

Hi, my name is Carol, and I’m a Board-Certified Psychiatric Nurse Practitioner based in Massachusetts. I specialize in treating ADHD, anxiety, bipolar disorder, chronic illness, depression, sleep issues, maternal mental health (pre/postpartum), PTSD, grief and loss, and OCD. With over 22 years of nursing experience and advanced psychiatric training from the University of South Alabama, I bring a compassionate and supportive approach to care. I’m passionate about destigmatizing mental healthcare, and together with my colleagues at Lavender Psychiatry, I’m on a mission to create a world where feelings are felt, respected, and cared for.

What should a new client know about working with you?

PLEASE NOTE, I’M IN-NETWORK WITH AETNA, BLUE CROSS BLUE SHIELD OF MASSACHUSETTS, CIGNA, HARVARD PILGRIM HEALTH CARE / TUFTS HEALTH PLAN / POINT32 HEALTH, MAGELLAN HEALTH, MEDICARE, OSCAR HEALTH, OXFORD HEALTH PLANS, AND UNITEDHEALTHCARE. I DO NOT ACCEPT MEDICAID. My style is warm, engaging, and personable. I value forming a strong alliance with each client, and collaborating on all treatment decision-making. I work with people from diverse cultural backgrounds and many different walks of life, including students, parents, professionals, trades, service industry, retail, entrepreneurs, creatives and tech experts. Starting treatment can be a scary and intimidating process, I’ve successfully treated many people who are new to psychiatric care.

What is your typical process for working with clients?

Booking Process: Book your appointment on Zocdoc. My office will email you a self-assessment to ensure I’m able to help you. We'll then reach out to confirm your appointment time. Your First Visit: The initial session is a comprehensive, one-hour evaluation which allows me to understand your current symptoms and difficulties, and learn about important aspects of your past psychiatric, medical, social, educational, and family histories. At the end of the session, we’ll determine the best treatment course. Session frequency ranges from weekly to monthly depending on the type of treatment you’re looking for. If you’re already seeing a therapist, I’m happy to collaborate with them while guiding the medication aspect of your treatment. However, many of my clients see me for both therapy and medication management. My practice, Lavender Psychiatry, is founded and fueled by board-certified psychiatric nurse practitioners who create therapeutic journeys that are kind, convenient and transparent so that people can flourish. We have a fantastic team that works together to ensure our clients are well taken care of. This includes our care concierge team who is available 7 days a week between your appointments, to help answer questions and assist with any issues regarding coverage and prescriptions etc. We also have covering providers in case I’m away and an urgent matter arises. I look forward to meeting you and helping you in your journey to a brighter future!

Is this doctor in your insurance network?

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In-network insurances

Aetna
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UnitedHealthcare Oxford
200+ more in-network plans

Don’t see your insurance?

It’s common for mental health providers to be out-of-network. Many insurance plans offer out-of-network coverage, so you may get partially reimbursed. Learn more

Out-of-pocket fees and assistance
  • Files your insurance claim: You pay the session fee upfront and the provider files the claim for you, so you can get reimbursed directly without worrying about the paperwork
  • Charges post-reimbursement amount: This provider will only charge you for the amount you pay after you get reimbursed from your insurance plan, so you don’t need to pay the session fee upfront

More information on payments and coverage

If you use your insurance with us, we can reduce out-of-pocket expenses and still offer high-quality care. You may not have any cost related to your visit with us, depending upon your insurance plan. Most patients pay a small copay per visit, subject to any deductible or coinsurance that your health plan has.

Areas of expertise

This doctor's experience enhances their expertise in similar cases. Below are the conditions or surgeries they treat most frequently.
Schizophrenia
Bipolar disorder
Anxiety disorders
Depression
Schizophrenia
Bipolar disorder
Anxiety disorders
Depression

Education and background

Practice names

Board certifications

  • American Nurses Credentialing Center

Education and training

  • University of South Alabama, Certificate in Family Psychiatric Mental Health Nursing

NPI number

1558679050

Patient reviews

All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.92
Wait time
4.79
Bedside manner
4.79
Trust Banner Shield
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
52 reviews
Most relevant
She is very clearly not comfortable with her position. I would not recommend her.
Verified patientVideo visit
Great experience for what I needed to know and get worked on
Verified patientVideo visit
Over the course of my life, I have worked with many psychiatrists and therapists, and it is rare to encounter a provider who takes the time to be both clinically thorough and personally present. From the very beginning, Carol thoughtfully introduced herself and the clinic, setting a respectful and comfortable tone. She addressed the matters at hand with clarity and intention, carefully asking key, relevant questions to truly understand my needs rather than rushing the process. I never felt dismissed, overlooked, or reduced to a checklist. What stood out most was her attentiveness and compassion. She gave me the time of day, listened with purpose, and approached my care with patience and insight. This was one of the most productive and genuinely caring clinical encounters I have had. Carol is, without question, the most professional and considerate nurse practitioner I have had the pleasure of meeting—and one I look forward to continuing care with.
Verified patientVideo visit
Carol was wonderful! I felt safe and heard.
Video visit
Carol is a master of her trade, far and away the most superior care I have received in the mental health arena. Things did not look great just a week ago and her care has immediately set me back on the right track towards healing. 10/10 would recommend to anyone in need of quality mental health care.
Video visit
Carol was incredibly nice and explained the treatment plan clearly and how best to approach new medication. She also explained information regarding the medication and that we could adjust things depending on how I respond to the medication.
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Frequently asked questions

How soon can I make an appointment with Carol Counts Robinson?

Generally, Carol Counts Robinson has appointments available on Zocdoc within 1 week. You can see Carol Counts Robinson's earliest availability on Zocdoc and make an appointment online.

Is Carol Counts Robinson accepting new patients?

Carol Counts Robinson generally accepts new patients on Zocdoc. You can see Carol Counts Robinson's earliest availability on Zocdoc and schedule an appointment online.

Does Carol Counts Robinson accept my insurance?

Choose your insurance plan to verify if Carol Counts Robinson is in-network.

Can I make an appointment with Carol Counts Robinson online?

Yes, you can make an appointment online with Carol Counts Robinson using Zocdoc. It’s simple, secure, and free.

What practice does Carol Counts Robinson work with?

Which board certifications does Carol Counts Robinson have?

Carol Counts Robinson is certified by American Nurses Credentialing Center.

What are common reasons for patients to see Carol Counts Robinson?

Carol Counts Robinson frequently sees patients for New Patient Visit, Psychiatry Consultation, Psychotherapy, Psychotherapy Intake / Initial Visit, and Sleep Problems. You can see other visit reasons for Carol Counts Robinson on their profile.

What languages does Carol Counts Robinson speak?

Carol Counts Robinson speaks English.

How do patients rate Carol Counts Robinson in reviews?

52 patients have reviewed Carol Counts Robinson. The overall rating for this doctor is 4.92/5. They have a 4.79/5 rating for bedside manner and a 4.79/5 rating for wait time. You can read individual reviews and ratings on their profile.

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      Zocdoc›Adult Psychiatric & Mental Health Nurse Practitioners›Carol Counts Robinson, PMHNP-BC, NP, PMHNP, MSN