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Qualifications and Experience
Dr. McCutcheon is a native Houstonian with over 20 years of experience in treating patients with ear, nose and throat or ENT problems in the Greater Houston area. He practices all aspects of ENT, with special interests in nasal and sinus disorders as well as hearing and balance. Dr. McCutcheon is one of the first otolaryngologists in Houston to perform balloon sinuplasty on patients who have chronic sinusitis and do not respond to conventional medical treatment. Dr. McCutcheon obtained his Doctorate in Medicine from the University of Texas Medical Branch at Galveston in 1987. In 1992, he completed his general surgery internship and Otolaryngology residency at the University of Texas Health Science Center. He is a Diplomate to the American Board of Otolaryngology – Head and Neck Surgery and a fellow of the American College of Surgeons.
Verified Patient Reviews
This was the first time ever seeing Dr. Conrad and it will be my last. I am new to the Houston, TX area and needed to see an ENT about my sinus infection/allergies type symptoms (sore throat, runny nose, conjestion, etc.) that I usually obtain when the weather changes and becomes cold. Back home I have been seeing the same ENT for years so when I go into see him, I am able to get the treatment I need and care that I deserve. So when the nurse brought me back to the room, I told her exactly what was wrong with me and what I am used to getting that works for me... a cortisone/steroid shot, nose spray and antibotics. I was then told by the nurse that he is an anti-vaxxer, so he will NOT give anyone shots of any kind. This information was not provided to me before I booked my appointment. If I knew this, then I would have not booked an apt with this doctor. Upon him examining me, I told him that I would like a cortisone/steroid shot, nose spray and antibotics as I know that is what works for me. He talked down to me and scolded me as if I was a child on how bad shots are for you. I understand that is his view point, but it made me feel very uncomfortable as I don't agree with his views on shots and vaccinations. I will never go back to see Dr. Conrad ever again and do not recommend him to anyone. I have never felt so uncomfortable with any doctor, especially being a new patient and a paying patient at that. Not to mention that he looked down my nose/throat with a camera, without being informed before hand that it was an additional fee. So when I went to check out I was handed a bill that was through the roof. I was a new patient, how was I supposed to know this is not a normal procedure that he performs on all his patients when examinating their nose and throat for infection? I felt very taken advantaged of and uncomfortable with my experience with Dr. Conrad.
The doctor was thorough and asked relevant questions pertaining to my visit. He give me options and explained things. He has an assistant, therefore he’s never alone with the patient. He’s a keeper
All staff members that interacted with were friendly, efficient, and answered my questions. Dr. McCutcheon was very thorough, explained clearly what he was doing and what he was looking to find or not find. Also he offered options to what course of action we could take to get results.
Listened and wanted to solve my issue.
Dr. McCutcheon was very informative about my choices, didn't pressure me into making a decision right then. He performed a very thorough exam and listened attentively to what I said. I even was able to get a hearing test at the same appointment without having to make another trip. Marty Lippealt who performed my hearing test was also very thorough, patient and friendly. She explained everything and gave me options for a hearing aid, explaining the pros and cons of each. Very knowledgeable. I would highly recommend this office.
I have seen drmccutceon for 15 years. He is oneof the best physicians i have ever been to,
I can't really say enough about Dr. McCutcheon. I've been a patient for the past 9 years and even when his office staff was less than stellar in terms of call backs, prescription refills etc he was always great. Now they are better. Dr. McCutcheon is one of the few doctors I see that really takes his time with his patients and CARES. I may be in the minority, but not a ton of my doctors just see me , ask a few questions, and that's it. The caring factor isn't there. Dr. McCutcheon takes his time, asks questions and lets you ASK questions. Sure, when you have doctors like this it's annoying to wait while they are with other patients. However, it's so worth it when your appt comes up :). A lot of reviews say things like what I'm saying, but it's true. How many doctors do you know that give you their personal cell phone and ask you to take pictures of your throat when you're scared after a UP3 surgery just to let you know what they think? I don't know many. What also really won me over was when I had my first sinus surgery in 2008. Dr. McCutcheon came to the hospital after hours and helped me through some complications.
The staff was professional and friendly. Dr. MCutcheon was kind, explained everything in simple terms and did not rush. I appreciated the time he took to view my concern. Highly recommend.
There was very little wait time. Doctor is very knowledgeable and explains everything he is doing in depth. Staff was so friendly. Great doctors office!
Good doctor, thorough, detailed and knows what he's doing. Nice staff as well.
Dr is very knowlegable and patient. Front desk was brash but overall services was great!
Very comfortable and professional! For those like me with instruments constantly being stuck in your ear can be very uncomfortable and he managed this particular part for me with care and very appreciative of that. Also kudos to the staff, All where very professional and you can tell they know what they are doing. Little things like taking B.P. manually shows the level of detail the doctor expects from his staff and the level of service you will get. Another favorite was being able to walk through the procedures as he is performing them and being able to watch was going on in your E.N.T. was pretty cool to see live. Highly recommended this doctor 100%
Thorough, asked pertinent questions concerning my visit. Everyone listened when I answered questions. The staff was very pleasant. The office was very bright and everyone seemed to be very efficient and paid attention to the Doctor and his process.
VERY professional and thorough. Spent lots of time with me making sure all my questions were answered.
Staff was very helpful. They were explaining each and every step during my hearing test. The doctor is highly professional. They explain me the problem going through my ear. I think little expensive but overall good,
Staff was polite. Financial obligations discussed prior to any procedures! The physician spent time showing and giving detailed explanation.
Great and thorough medical attention. Answers all question,and spends ample time with me.
My visit was very professional and informative. I would recommend Dr. McCutcheon to anyone who would love a doctor who is very caring and understanding. He listened to my concerns and gave me his professional opinion and I am confident that I am now headed in the right direction to recovery of my health.
He was so gentle and kind with our 2yr old son. He was very thorough but didn't do any unnecessary procedures. Very informative and great bedside manner, took his time and didn't rush. I would highly recommend Dr. McCutcheon.
This doctor is very caring and addressed all my concerns. I was very comfortable.
Dr McCutcheon was very professional and knowledgeable. He didn't rush it, and took his time to do a thorough exam in addition to listen to my descriptions of the symptoms. Highly recommended!
Have taken my girls here several times and have always been pleased. First time as a patient and still very pleased. The staff is so helpful, sincere, and caring. The way it should be!
Great, all aspects!!
Very thorough, very personable. I was pleased.
Very professional and caring. I was allowed plenty of time to discuss my health problems with him and his staff.
Good E.N.T. He gives you full attention when he's with you. I have had chronic problem since moving to Houston. Although my progress has been slower than my expectations Dr. M, explains the options, risks and never gives up on you.
Overall, Dr. McCutcheon was a great doctor. He was very knowledgeable, and made me feel heard. His bedside manner is a little blunt, but that's not necessarily a bad thing I suppose. The main receptionist, however, was incredibly rude. She was very curt and unprofessional, she wouldn't give me an estimated wait time, and proceeded to gossip the entire 30 minutes of my wait. I was actually in the process of walking out when one of the nurses from the back came to take me back. Dr. McCutcheon was a really knowledgeable and professional doctor, but I'm not sure that I would return.
Dr. McCutcheon has a calm and friendly demeanor. I was impressed with how much quality time he spent with me. I never felt rushed at all - instead, I felt like Dr. McCutcheon really cares. I am so happy I've found him as my ENT professional.
Dr. McCutcheon and his staff were great. Very informative, very helpful. I greatly appreciate the way he explains what he's doing and the diagnosis. I'd definitely recommend him.
Great physician. Thorough, patient and knowledgable.
Dr. McCutcheon and his staff were amazing! Everyone was kind and considerate. Dr. McCutcheon was very thorough and informative. It was a great experience as a new patient.
Dr. Konrad is a very capable ENT. He is very friendly to you and explains in an easy to understand way what he is going to do any why. Even when the camera was up my nose and down my throat he took the time to point out what the camera was looking at. Overall I highly recommend him.
Very impressed. Incredibly sharp, good at explaining things, overall just a great visit. And I usually don't write reviews...
Very professional Doctor. I will recommend him to anyone that needs a ENT doctor.
First time ENT visit. Dr. and staff was very professional and informative. Dr. made me feel comfortable while performing exam. Will continue to use Dr. Comrade as long as he has his practice.
I highly recommend Dr. McCutcheon. He is extremely knowledgeable, has great bedside manner and gives thorough explanations of what he's doing & why, and the pros and cons of various treatment options. His staff is great as well. I had to go to his office many times last year when I was sick, and he correctly diagnosed my condition and provided effective treatment. I typically did not have a long wait time before being seen. I ended up going back to him to get septoplasty surgery for my deviated septum, and he did an excellent job. I am pleased with the results and am able to breathe much better now.
Dr. McCutcheon was very thorough. He explained everything very well. I was very impressed with his bedside manner, knowledge, and recommendations. He spent a good amount of time listening to me explain my symptoms. He was very attentive, helpful, and reassuring. I wish more doctors were like him.
thorough and professional
Dr. McCutcheon was extremely courteous, professional and informative. He takes plenty of time with each of his patients and I never once felt rushed. I would highly recommend Dr. McCutcheon to anyone looking for an ENT doctor.
The doctor was very patient, exceptionally thorough, and explained what he was doing, step by step, and in laymen's terms. I would recommend him whole heartedly.
I only had to wait for 10 minutes to see Dr. McCutcheon. All of the office staff were very polite and efficient. Dr. McCutcheon was thorough in dealing with my ear problem and was gentle and meticulous while the procedure was performed. I would recommend him to anyone seeking an ENT consult.
Still love when I see Dr. McCutcheon. Provides explanations for why he does what he does and alternatives.
Dr. McCutcheon was not only very well versed in his profession, his bedside manner was impeccable and his patience outstanding. I will continue to see him.
This was my follow up appointment with him. He is great. Very thorough and gives you treatment options. He will be my regular ENT
The doctor is fantastic and took his time listening. Never felt rushed and was provided a great plan to get me to feeling better. I will say I was a little disappointed in the staff with the customer service. Could be more professional but it wont deter me from returning to see the Dr.
He's very professional and throughout. It was a bit expensive
I was a new patient and was able to schedule an appointment for the same day. He was very thorough, knowledgeable, and professional. He was able to work up a plan and get me feeling better.
I had a great experience and wonderful atmosphere....great doctors visit!
Dr. McCutcheon and his staff were WONDERFUL! They were able to get me in right away for an urgent issue. Dr. McCutcheon explained everything in terms that I could understand and I have complete confidence in the treatment that he recommended. I am so grateful to have found him and I know that I am good hands. Thank you!
He's very kind, knowledgable, and thorough. I appreciated his taking the time to make comforting comments while assessing.
Nice and informative experience, expensive though.
Great Doctor but customer service was lacking from staff & fell short of my expectations
Friendly staff and doctor.
Very knowledgeable and supportive of my medical concerns.
Great ENT Doctor. Cares for patient.
As a new patient I was brought back to the room very quickly and he came right in and warmly introduced himself. He has a great personal demeanor and thoroughly explained his thoughts why he did the services he performed.
I would recommend this doctor to anyone who is truly looking for the best of the best ENT in town. Dr. McCutcheon is very thorough, takes his time with you (no cattle treatment here), takes the time to explain what is happening to you and how to treat your condition. He uses the latest in technology. In fact, I was able to see inside of my nose at the same time that the doctor was looking at it and as he was explaining to me my problem.
The doctor was amazing. The front desk staff wasn't very professional and it sucks because Dr. McCutcheon is GREAT. He is very detailed and thorough. He answered all my questions and was very nice!
Took his time with everything and provided great explanations of everything that was being done and why. Seemed very knowledgable, and provided a clear plan for treatment.
A+ from the front to the back. Amazing, caring staff. They listen and explain. Not rushed at all.
Professional and informative. Offers good suggestions. I feel that he wants to provide the best care for me.
Dr. McCutchen is absolutely excellent. I have been seeing them on and off for the last five years and his treatments always do the trick.
Doctor and assistants were very professional.
excellent doctor. very thorough. experienced. would highly recommend. worth the wait.
Will sure see this Dr if I need an ENT. Very thorough.
Very pleased with Dr. McCutcheon.
He is very knowledgable and pleasant and thorough.
Highly skilled and professional doctor. Very clinical in approach but warm and kind as well. In very good hands with him.
Dr. McCutcheon was great. Understood my concerns and provides information and recommendations without going over a patient's head or speaking to them like they have no intelligence. ' His office staff was also very friendly. Iris is so patient and kind and tries to help within her bounds. If she cannot assist based on her guidelines she still does it nicely.
I was 100% satisfied with Dr. McCutcheon. If you need an ENT, schedule with him.
Great bedside manners, very thorough, did not feel like a business-visit at all.
Extremely thorough! I was being "treated" for over 2 hours... I just knew all the extra services/tests (hearing screening, camera up my nose, down my throat, ear cleaning, etc.) I had received was going to cost extra, but no...a two hour complete hearing physical was covered under my $50 copay! Didn't pay any extra than if the doctor had only treated what I went in for... an ear ache that I was concerned was the start of a sinus cold! Definitely going back!
Really happy with the visit. Doctor and nurses were really nice and helpful
Very clear and didactic. I really liked that.
Dr. McCutcheon was very thorough, polite and knowledgeable. I definitely recommend him. He and his staff were friendly and answered all of my questions. I'm glad I chose him.
I was very happy with the the visit to Dr. McCutcheon. There was a short initial wait in his office and then a thorough examination followed by a hearing test and follow up on how to best treat my condition. The total time spent in the office was about two hours. I would be happy to recommend Dr. McCutcheon.
Very knowledgeable, and he explained everything so he put my mind at ease. Very thorough exam and good treatment recommendations. Pleasant bedside manner.
Very thorough and professional. Would go back.
Best bedside manner I've experienced in a very long time!
The doctor is great and so are the nurses, but I did have a problem with the receptionist at the front desk. My very 1st complaint about her is she was sitting at the front desk answering calls and talking to patients and the whole time popping and chewing gum, very unprofessional, her attitude was not friendly or pleasant at all, it's no way a doctor as sweet and kind as Dr. McCutcheon should have a thorn in his office such as her. I actually had to have a few words with her because she did something and hand motioned something that was completely out of line, but other than the little lady behind the glass window our office visit was beyond great, this doctor knows his stuff and I felt very comfortable with my 2 year old daughter sitting in his chair. I would for sure go back.
For over 3 years I have suffered with a medical problem affecting my mouth. Dr. McCutcheon was excellent in reviewing my issues and connecting me with MD Anderson. Great Doctor and Staff!
He always takes the time to listen to my concerns and explains clearly the procedure he is doing
I was able to book an appointment on the same day, which for a parent with a kid who suffers ear infections and has a perforated ear drum, is beyond phenomenal! Dr. McCutcheon was very thorough, explained everything and had such a fantastic style with my 8-year-old son, speaking to him (as well as me, of course) when my son had questions! The audiologist, the same, great at going through everything and super approachable! The rest of the staff is friendly and very social!
Dr.McCutcheon is meticulous, caring and explain all the details very professional.
Excellent care. Very thorough exam. Dr. McCutcheon has a great communication style and patiently answered my questions.
Excelent doctor, very kind and attentive
He is very good with his patient. Always making sure you are as comfortable as possible. He really knows his stuff. Was very pleased at his efforts to fix my problems.
I felt he was very thorough, offered information well. He did a scope to my nose and sinuses - I had never had this before - I probably would have done well with a little review of the procedure beforehand. But - he was gentle and it went as well as possible.
He is very attentive and knows what he is doing.
Excellent doctor. I trust him. The staff is nice and professional.
There was a lot of unnecessary judgment. I really don't think my Diet Coke habit or ear piercings have anything to do with my cough. He stuck something up my nose, and I couldn't breathe, and then judged me for almost fainting. He sprayed something up my nose that cleared my cough up for about 24 hours.
Great ability to hear the patient out and address their concerns
Dr. McCutcheon solved my ear and sinus pain completely and I would recommend him to family and friends. It was easy to get an appointment and the audiologist was very nice. The patient room is cold so bring a sweater!
Dr. McCutcheon is highly skilled and probably would have been of more help if I had a different ailment. I had what I am still convinced was a penicillin resistant bacterial infection. After 2 rounds of low dose amoxicillin and 3 rounds of Augmentin, I finally convinced him to switch me to another class of antibiotics, which cleared me up. My previous general physician diagnosed me with mono, even though the lab work that was done on me didn't specify whether or not I actually had the live virus or tested positive for a past infection of it. Dr. McCutcheon kept with the mono diagnosis and all he did was rack up medical bills for me and keep giving me more augmentin, despite my questions and concerns. Also, the girl at the front desk who pops her gum is incredibly unprofessional and needs to be fired.
Very comfortable. Dr is very thorough in details and the staff is helpful and friendly.
Excellent Doctor. Gentle, patient and will spend a lot of time with you and addresses all your concerns.
This was my second visit to Dr. McCutcheon and I think he is an excellent doctor. Always takes the time to answer all of my questions.
I don't usually write reviews but I was very impressed with Dr McCutcheon (and his staff) I have gotten so used to Doctors that are always in a hurry and don't spend much time with their patients but Dr. McCutcheon was both very professional but also very patient, encouraged me to ask questions, explained treatment and also the causes of my ear problems. I highly recommend him. His staff was also very professional and friendly.
Office staff are abrubt and argumentative. They are not necessarily interested in helping you, but more interested in getting you off the phone. I called them back 10 days after my CT, I expected a call when the CT results were done, but was told that their policy is not to call back. The staff member was insistent that I should know the policy as it was communicated in writing in the stack of paper I received, although no one bothered to tell me verbally. I have scheduled an appointment for a followup, helping the doctor's medical expertise will make up for the rudeness of his staff.
Excellent Doctor! Very thorough! Very professional! Very informative! Very matter of fact! Would highly recommend!
My visit and examination with Dr. McCutcheon was outstanding. I had the opportunity to explain my medical problem in detail to Dr. McCutcheon. He listen very carefully and he asked appropriate follow-up questions. He explain the examination in detail and execute the procedure with the care and skill of a true medical professional. At the conclusion of my examine, I had written and clear instructions on what to do to heal my medical problem.
Very thorough and explained all issues very well.
very patient and understanding.
This review is not about the doctor but his office. I am happy that I went to Dr. McCutcheon, his treatment solved my hearing issue. However his office collected copay during my visit on 1/5/2015, even though my insurance card says not to collect money from the patient. Later my insurance also paid for the visit. I contacted his office several times to get refund of extra sum they took from me (around two hundred dollars). Till this day I haven't got my money back or received a call from them.
He really noticed how long we have been trying to solve our child's medical "mystery" and didn't waste any time with the same old run around. He got right into the issue and started suggesting new ideas and tests right away. Really appreciated this appointment with him.
One of the finest doctors that I have ever had the pleasure of being a patient for.
Dr. McCutcheon was great! He was personable, professional, and thorough. I highly recommend him.
I really loved doctor McCutcheon, he was very patient and explained everything in details. I would highly recommend him to everybody!
Dr. McCutcheon and his team provided fantastic service during my first visit today. They quickly put me at ease and made me feel comfortable. They listened to what I had to say and asked questions in order to get a better understanding of the issue at hand. I so greatly appreciated the way that he explains each action he is going to take, educating his patient in this field which he is clearly an expert of! I was thrilled to receive many answers to issues that have been bothering me for years. Thank you to Dr McCutcheon and his team! I was thoroughly impressed.
Best ENT consultation I've ever had. I was well informed if my condition and Dr. McCutcheon was open for questions I had. Definetly going back and I highly recommend him.
He's really great!
I never wait more than a couple of minutes. Dr. McCutheons is always very thorough, not in a rush to get me through and discusses all options in terms that I understand.
Very productive. Lots of good information and advice.
Wait time was short and staff was very nice and attentive.
great, professional, little wait, lots of time and attention during the doctor visit with detailed explanations
The Doctor was great and cartable. He care his patient so much However, the receptionists and assistance with curry hair is rude. they said they sent my prescription to Walgreens where I refer, but they were not. I have to wait for long and try to call them again and again, they just had sent it. I'm in pain a lot and try to get my med but I couldn't. The way they answers my question or whenever I call, they just gave rude answers.
Dr. McCuthcheon is the quintessential "good doctor." He is extremely thorough, compassionate, and bright. My ear condition is a complex one and I have been to various physicians for treatment. Dr. McCutcheon's audiologist was also excellent and it is clear that the office uses high quality diagnostic equipment. Importantly, the general office staff is also very pleasant and courteous. I have been treated at several ENT practices and very highly recommend Dr. McCutcheon's practice.
I was very pleased with Dr. McCutcheon. He was very thorough and informative. Figured out my problem right away. I thought the staff was not as attentive and the probable cause for such a lengthy wait but it was my first visit. Subsequent visits will prove that one way or another.
The doctor was very patient and concern. The exam was very comprehensive which exceeded the expectation.
This was my first time at the ENT. I know i needed to go for quite sometime but Dr. McCutcheon was very relaxing and offered an arrange of options for me. I'm very thankful for him and his services.
i liked the way he was very professional and kept a calm tone the entire time regardless how how much my daughter was screaming because she was scared. I also appreciated 2 nurses that helped try to keep my daughter calm.
Very professional. He took the time to explain all the deatails and reasons for the diagnosis.
Dr. McCutcheon was very thorough, diligent and answered all questions to ease concerns.
Excellent appointment, Dr. McCutcheon was very thorough, Would recommend him to anyone.
Absolutely loved him! Very informative and thorough
Dr. McCutcheon is a great doctor! He welcomes your questions and makes sure you totally understand him and the current diagnosis. I had two bad ear infections and he fixed me right up.
Fantastic in every sense, would highly recommend and will be using again for sure! he treated (and got rid of) a recurring fungal infection problem on my right ear.
Absolutely brilliant. He treated a fungal ear infection that came back after not being fully cured when I lived overseas. I'm very impressed and got a lot more than I expected from the visit as he does a very thorough examination, fast and efficiently. I highly recommend Dr McCutcheon.
Overall excellent visit. Staff and Dr. McCutcheon are very professional and kind.
I was very pleased with this first visit.
I waited in the examining room about 20 minutes before seeing Dr. McCutcheon.
He was very personable and friendly. I would highly recommend this doctor to anyone. The staff were friendly too! :)
Doctor was very good.However, the reception had made an error in not booking my appointment time as per their phone call and hence I had to pay the price by waiting 2 hours to get a free slot.
Great job! Very thorough!
I was very impress with his thoroughness and the time he took.
Very knowledgeable and very concerned.
I was a fantastic experience. Really appreciate the time taken to understand the problem and come up with correct prescription.
He was friendly and knew exactly what he was doing.
He is very good. Definitely methodical and logical, which I like. Presented me with options for treatment and his recommended course of action, but I ultimately got to make the call. He is very understanding and willing to address your concerns. I will be recommending him to friends and family.
The doctor was excellent! Super Bedside manner! Took all the time and asked all the questions. I look forward to seeing him again for my followup.
Very thorough and nice
Always willing to discuss options and determine the best method of moving forward.