What patients are saying
Overall rating
4.16
Average wait time
4.46
Bedside manner
4.21
“Clear communication and clear direction on future steps to take at this rate in my mental and physical health. Greatly appreciated. ”
Chelsea F.December 16, 2025Video visit
“Had an amazing visit she really helped me get started in the right place no judgment just care and help!”
Savannah P.November 10, 2025Video visit
About Emma Otieno
Clientele seen
Children (<13)
Adults (25-64)
Teenagers (13-17)
Seniors (65+)
Young adults (18-24)
Individuals
Identity
Gender
FemaleLanguages spoken
English
Getting to know Emma Otieno
Emma Otieno (PMHNP-BC) is a Board-certified psychiatric nurse practitioner who is compassionate, detail-oriented, and professionally driven to assist individuals and families in overcoming personal obstacles and achieving mental wellness. She earned her Associate's degree from Brown Mackie College, her Bachelor's degree from the University of Texas at Arlington, and her Master's in Nursing from Walden University. Emma is capable of assessing conditions and implementing appropriate interventions. She works well as part of a multidisciplinary health care team, providing quality patient care while easily adapting to change. Emma is effective in delivering health care independently and as part of a group. She is highly trustworthy, discreet, and ethical. Equally skilled in therapeutic communication techniques, managing high-stress situations, and providing mental health services for underprivileged populations, Emma collaborates well with other professionals and specialists to intervene, stabilize patients, and provide ongoing support.
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In-network insurances
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BlueCross BlueShield
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UnitedHealthcare
Education and background
Practice names
Education and training
- Walden University, Master's in Nursing
- University of Texas, Arlington (Bachelor's)
- Brown Mackie College (Associate's)
NPI number
1902441876
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.16
Wait time
4.46
Bedside manner
4.21
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
963 reviews
Most relevant
Emma otiero is very good. And she listens to your problems. I would definitely recommend her to a friend or family member.
August 18, 2025Jessica B.Verified patientVideo visit
Very good listener, responded quickly to any problems i had and gave me fast solutions, i would recommend her to everyone!
August 16, 2025Brian C.Verified patientVideo visit
The psychiatrist never reached out to give instructions regarding the video visit and never showed up.
January 15, 2026Initials hiddenVideo visit
Very informative, listened and explained things clearly. Made things easy for someone who doesn't like to ask for help.
July 23, 2025Lance C.Verified patientVideo visit
Didn't get help at all. Would not get the medication I needed and now I am going through anxiety and depression
October 2, 2025Amar D.Verified patientVideo visit
I booked an appt at 4:31. At 4:32, I began receiving a barrage of messages asking me to reschedule. What?
November 17, 2025Miguel B.Verified patientVideo visit
Had an amazing visit she really helped me get started in the right place no judgment just care and help!
November 10, 2025Savannah P.Verified patientVideo visit
I was very pleased with the doctor during my visit. It was an easy way to get what I needed by a great caring practitioner
November 16, 2024Lovelyn G.Verified patientVideo visit
Like Emma alot we had great talked would recommend her She very understand and feel very comfortable so glad she my doctor
July 15, 2024Virginia R.Verified patientVideo visit
Ms. Emma is a savior! She was kind, humble and empathetic. I was able to be open and honest. Thankful to have found her! ??
August 20, 2024Renequa J.Verified patientVideo visit
Dr Otieno was very professional and efficient. I am really grateful to have found such a great psychiatrist.
April 4, 2025Claudia F.Verified patientVideo visit
Good & attentive doctor everything is by phone call and do recommend
Less than 1 month agoInitials hiddenVideo visit
The doctor told me to contact her after we spoke last and I was refused by the receptionist staff
July 11, 2025Initials hiddenVideo visit
Amazing work! A very compassionate and thoughtful person, knowledgeable, attentive, and serious about being a helpful Doctor.
January 18, 2024Karim C.Verified patientVideo visit
The office called 10 minutes before my appointment and canceled it.
March 21, 2026James F.Verified patientVideo visit
I was supposed to be seen today for my add and extreme anxiety and I never got a message notning they never called.
August 13, 2024Lexey C.Verified patientVideo visit
Lack of communications and they didn’t show up to the appointment
March 26, 2026Fady B.Verified patientVideo visit
I don’t think it’s appropriate for a psychiatrist to tell a patient struggling with their mental health to “think positive”.
More than 1 year agoInitials hiddenVideo visit
She is very professional and she listens to what you are saying. She really cares about her patients.
March 20, 2025Jessica B.Verified patientVideo visit
She’s wonderful, she listens to all of my issues with care and finds the best solution to my problems. She’s the best!
January 22, 2024Israel P.Verified patientVideo visit
She takes her time to understand your needs and provides insight based on her skill set and education.
January 9, 2025Michael S.Verified patientVideo visit
Horrible practice!! They always try to reschedule you with a different provider & they are never on time
More than 1 year agoInitials hiddenVideo visit
She was very knowledgeable about my condition understanding and very well versed with treatment options
September 19, 2024Pamela P.Verified patientVideo visit
Amazing at what they do. Takes time to listen and understand issues, and help address them properly. Very patient
December 14, 2023Initials hiddenVideo visit
Made the appointment, no one reached me out. I couldn't understand if I'll get a call from them.
December 20, 2024Reut R.Verified patientVideo visit
The therapist listened to me and explained what I was going through. I am looking forward to my upcoming appointment.
March 15, 2023Hyacinth M.Verified patientVideo visit
She was amazing ! Very understanding and made sure I understood everything she was saying . I would recommend !
December 7, 2023Janae F.Verified patientVideo visit
She takes time to listen to your mannerisms, and experiences before she makes a conclusion. Excellent conference!
August 24, 2023Iseosa G.Verified patientVideo visit
"She demonstrates a high degree of thoughtfulness, politeness, professionalism, passion, and patience."
June 17, 2024Sharee S.Verified patientVideo visit
Great experience 10/10 very clear communication and actually hears you out would recommend
January 27, 2025Justin B.Verified patientVideo visit
Dr. Emma was kind, patient, and very professional. I felt that I was in good hands and safe.
More than 1 year agoInitials hiddenVideo visit
Emma was very nice, helped me with my medication issues and now waiting for our follow up visit
September 27, 2024Carol K.Verified patientVideo visit
Emma is very nice, attentive and professional. The whole staff
December 8, 2025diogenes H.Verified patientVideo visit
I thought it was a very good session and I would tell someone else to definitely use this service
July 9, 2024Initials hiddenVideo visit
She was very professional and very concerned about the wellness of the patient
Less than 1 year agoInitials hiddenVideo visit
I found the visit helped ease some of the anxiety and am hopeful the medication will take effect soon.
December 27, 2023Irma H.Verified patientVideo visit
Horrible the office didn’t even know I had the appointment. I waited and waited for no reason
August 28, 2024Jacklyn P.Verified patientVideo visit
She is wonderful glad to talk to her we laughed she very nice glad she my doctor appreciate hers
June 17, 2024Virginia R.Verified patientVideo visit
She was absolutely amazing took time to listen to me and helped me immensely. I’m so grateful for her
November 28, 2023Lynne S.Verified patientVideo visit
I felt very open with her she gave me comfort very nice to talk to. she is highly recommed.
August 2, 2024Initials hiddenVideo visit
Great doctor. She is the best, very smart and helpful. 10/10
November 6, 2025Lindsey C.Verified patientVideo visit
I would recommend Dr Emma to my friends she is very good and very nice
May 18, 2025Jessica B.Verified patientVideo visit
Great Dr understanding, kind and helpful in psychiatric med management. Thank you!
December 6, 2024Duane B.Verified patientVideo visit
Unprofessional and wouldn't listen to my story, nasty and prejudice
June 23, 2025Steven T.Verified patientVideo visit
Dr. Emma is incredibly kind and supportive; I always look forward to seeing her.
December 26, 2024Sarah C.Verified patientVideo visit
She was professional and so personable. Amazing at listening with intent and holding space.
March 5, 2024Timothy D.Verified patientVideo visit
I would definitely recommend the provider to a friend. She is really nice.
February 11, 2025Jessica B.Verified patientVideo visit
it felt so nice to have someone listen to you it really made me feel much better talking with her
April 15, 2023Maria M.Verified patientVideo visit
A bit unprofessional, wouldn’t recommend but she’s a sweet lady otherwise :)
More than 1 year agoInitials hiddenVideo visit
They never called me or try to even see their apps or appointments
May 23, 2025Brenda A.Verified patientVideo visit
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How soon can I make an appointment with Emma Otieno?
Generally, Emma Otieno has appointments available on Zocdoc within 1 week. You can see Emma Otieno's earliest availability on Zocdoc and make an appointment online.
Is Emma Otieno accepting new patients?
Emma Otieno generally accepts new patients on Zocdoc. You can see Emma Otieno's earliest availability on Zocdoc and schedule an appointment online.
Does Emma Otieno accept my insurance?
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Can I make an appointment with Emma Otieno online?
Yes, you can make an appointment online with Emma Otieno using Zocdoc. It’s simple, secure, and free.
What practice does Emma Otieno work with?
Emma Otieno works with SouthEnd Psychiatry.
What are common reasons for patients to see Emma Otieno?
Emma Otieno frequently sees patients for Anxiety, Attention-Deficit / Hyperactivity Disorder (ADHD), Depression, Psychiatry Consultation, and Sleep Problems. You can see other visit reasons for Emma Otieno on their profile.
What languages does Emma Otieno speak?
Emma Otieno speaks English.
How do patients rate Emma Otieno in reviews?
963 patients have reviewed Emma Otieno. The overall rating for this doctor is 4.16/5. They have a 4.21/5 rating for bedside manner and a 4.46/5 rating for wait time. You can read individual reviews and ratings on their profile.