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Dr. Hertzel Sure, MD

Internist, Primary Care Doctor

Professional statement

Dr Sure is now offering an allergy program consisting of Asthma allergy testing and Imuno therapy treatment. Dr. Hertzel K. Sure is a board certified internist, whose personal history and professional philosophy make him an excellent doctor to work with. When he was thirteen, his parents decided to move him alone to the United States, in order for him to have a brighter future. Dr. Sure lived in New York with his uncle and began exploring the city, working various jobs to make ends meet. While working and supporting himself, he finished high school, and in 1992 he received his Bachelor of Science in Biochemistry from Stony Brook University in New York. During his time at Stony Brook, Dr. Sure trained instructors to help physically and mentally handicapped individuals exercise in and enjoy an aquatic environment. In addition, he participated in research projects related to cloning DNA and the effect of restriction enzymes. In 1998 Dr. Sure received his Medical degree from Ross University School of Medicine. While working in different medical settings and hospitals around the United States, he gained the experience needed to address the most complicated medical cases. Dr. Sure has affiliations with North Shore University Hospital of Manhasset, Elmhurst Hospital, North Shore Forest Hill, Mount Sinai Hospital, Fairview Nursing Home and Long Island Care Center. Dr. Sure opened his private practice in Elmhurst in 2003. Dr. Sure believes that in order to overcome a disease it takes more than medicine: the relationship between patient and doctor must provide a solid foundation for healing. His motto, which he applies in his practice, is this: the patient comes first, no matter what.

In-network insurances

  • 1199SEIU
  • AARP
  • AIG

Specialties

  • Primary Care Doctor
  • Internist

Practice names

Hospital affiliations

  • Elmhurst Hospital Center
  • Forest Hills Hospital
  • North Shore University Hospital

Education and training

  • Medical School - Ross University School of Medicine, Doctor of Medicine
  • New York Medical College, Residency in Internal Medicine

Awards and publications

  • Patient's Choice Award 2011
  • Trademark Who's Who Top Doctors Honors Edition 2016
  • Voted 2010 Most Compassionate Doctor

Zocdoc awards

See you again
Rapid registration
Speedy response
Scheduling hero

Languages spoken

  • Arabic
  • English
  • Spanish

Provider's gender

Male

NPI number

1083727762

Office locations

Sure Medical Care

94-25 60th Avenue

Elmhurst, NY 11373

Patient reviews
All reviews have been submitted by patients after seeing the provider. For more information, check out our Patient Knowledge Base.
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Very postive experience! Friendly staff, knowledgeable doctor, and entire team seems to really care about your health and well being
Source: Zocdoc
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Dr. Sure is a good doctor. I have seen him 2 years ago. went back to him since last Friday and today but I never saw him. His new doctor is slow, I understand being alone but either way, he's stillslow in my opinion. Waiting time is not too good. Waited 2 hours 30 minutes to be seen for only 10 minutes!
Less than 3 months ago
Source: Zocdoc
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As a new patient, although I have an appointment, a wait time of less than an hour is understandable before i was being called for there are about 6 patient on the line. The staff are nice and friendly, and thedoctor/intern who examined me seems good enough and he discussed to me what its all about. When its all done, Dr. Sure came in and talked to the doctor/intern, not on me. Hoping its HE again or Dr. Sure that will discussed to me the result of my examination on my next appointment.
Source: Zocdoc
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Just an unpleasant experience all around.
Less than 3 months ago
Source: Zocdoc
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Went in for my follow up and warmly greeted by the front desk staff followed by vitals. Saw the same med student " HAREEN" as my last visit " supervised of course" That young man has an amazing bedside manner andhas a very caring way about him which radiates from him, he's very engaging and will go very far in this profession. Justin wonderful as always and so easy to interact with. Dr.Shore as always enters to triple check and engage us all. Dr.Shore is a natural teacher and leader and THE BEST DOCTOR TO DATE. The office is immaculate and always has a positive vibe in the air. I truly feel blessed that I've been fortunate to find this office and will continue coming for as long as I need to see a Dr.
Source: Zocdoc
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I walked in feeling very ill, Seen quickly, Mernva taking my vitals as pleasant as always. Followed by 2 PA'S asking the right questions and leaving no stone unturned " GREAT BEDSIDE MANNER" followed by Justine who double checked followed byDr. Shore triple checking, shot in my arm and my much-needed antibiotics and warm bedside manner. CAN'T POSSIBLY ASK FOR BETTER CARE.
Source: Zocdoc
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Warmly greeted by staff. Vitals taken "they don't miss anything". Justin is a great PA who will make an amazing Doctor. Dr.Sure, warm and loving as always. Goes over everything before letting me go. His eyes don't miss a thing. GodBless him. This office is always immaculate and very comfortable. I still love watching the fish tank and flat screen tv in the waiting room.
Source: Zocdoc
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I had a good experience
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Very friendly place and doctor Sure is very nice!
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Great experience. Staff was professional and friendly.
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I have to say going to Dr. Sure is like going to a new doctor all the time. I never have him, it is always an intern learning and you have to tell your whole life story to them. When theexamination is done Dr. Sure finally comes in and talks to them on what their findings are. I feel rushed and can never have Dr. Sure's full attention! I am truly finding this irritating and seriously thinking of finding a NEW primary care doctor. My family goes to him also and have told me of this new practice that Dr. Sure is doing. What happened!
Source: Zocdoc
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Ok
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OMG, this doctor is the best doc I’ve ever encountered!! I’m a medical prof and has been around docs for work and as a patient, but MY GOODNESS, this doctor makes you comfortable, doesn’t rush you or make you feel likeyou have to rush because he has another patient. He makes you feel like he already knows you and that you’ll feel very comfortable telling him everything. He has an NP who does the intake and then he comes in to speak with you. He makes the appt almost like meeting a friend that you can confide in. He is very thorough, not one to just prescribe a medication until he gets blood work and diagnostic results back. Not like other doctors. He’ll ask you if you need a refill in anything. He makes me feel hopeful with my ailment and at the end of the day, you want to feel hopeful that you’ll get better and not feel like there’s nothing else you can do. Will tell my hubby to switch doctors ASAP. This Dr. Sure is the best!
Source: Zocdoc
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After being his patient for over 6 years I do feel like a new patient on every visit, there is always a different doctor (intern/student/assistant) seeing me. I always have to go over my medical history with someone I have neverseen before. Overall MD Sure is an amazing doctor who knows what he does, very very well. I just wish that as my primary doctor he would remember my name and my medical conditions rather than having someone else taking care of me.
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Awesome!
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Awesome staff And Doctors
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Always a 5 star visit . Very quick considering that I made my apt 24 hours before and on a Sunday . Always greeted warmly , Manerva is always a site a for soar eyes . Great NP went through myblood work with me very carefully and is quite the pro yet very familiar with an amazing bedside . Dr. Shure is always the loving friendly Doctor we've all come to respect and love .
Source: Zocdoc
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This is a scam place. Avoid at any cost. It is fast food health care at its best.
Source: Zocdoc
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Very nice helpful knowledgeable and outgoing. Enjoyed my time there and the process for ordinary check up was very smooth.
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The whole experience was good for me. He was interested in not only diagnosing me but also interested in educating me. I like it when a doctor explains what’s going on with your body instead of just sending you on your way. Would highly recommend.
Source: Zocdoc
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My first appt was booked a few days prior and went smoothly. I loved that there was a short wait and the front desk was helpful and polite. I met with the PA first and had a thorough explanation of mydiagnosis, also very pleasant. Afterwards I met the doctor who was super friendly and upbeat and took the time to give me a second check up and also explain to me what can be done about my symptoms. The doctor kindly referred me to the specialists I inquired about, making my visit worthwhile and informative.
Source: Zocdoc
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He took a comprehensive approach to my health and well being throughly assessing all my medical inquiries, and made sure to follow-up with me post results.
Less than 1 year ago
Source: Zocdoc
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I waited for more than an hour and a half and i couldnt get my medications.
Source: Zocdoc
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Dr. Sure sure is great, understanding and with quick diagnosis. The wait was not so great, i was there for two hours after booking the appointment the middle of the night before on ZocDoc. They told me they had a lotof walk-ins. Which is good if you need to be seen right away, not so good if you have an appointment and can't be seen because of the other walk-ins. The doctor and staff are excellent, top-notch and know what they are doing. I was seen by a lot of different people which maybe added to the time. Overall they are medically great, for Sure.
Source: Zocdoc
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My first visit at Dr. Sure Center was very good. However I am used to better. Here are my complaintts: Dr Sure is rarely in when I made a second or third appointment. I was greeted with the Physicians Assistant. Thedoctor was not in. So if you expect to be seen by a doctor...think again. Even if Zoc Doc says that he is available. 2. Even though they drew blood work I was never given a copy to review nor was it shared with me. I am a woman of a certain age and certain information should be shared such as cholesterol, thyroid hormone functioning, etc. 3..I called the office to obtain a refill and even though blood was drawn 2 months prior I was told that I had to come in. For what? Doctor isn't even there. Lastly Zoc Doc isn't synched with the doctors calendar. I went once and they didn't even have a record of my appointment. Sorry, I will be going elsewhere for future visits.
More than 1 year ago
Source: Zocdoc
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Dr. Sure and his whole team are very kind and attentive. Never had a poor interaction with anyone there.
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Very friendly greeting by his wonderful staff as always . Merenva is very valuable to his staff , she can multitask like nothing I've seen before . From greeting , signing in taking vitals and more. She cares about her joband patients . Sat 10 mins next to the beautiful fish tank which I find comforting and listened to the talk show on his large screen tv and seen right away . Greeted by two Dr's on staff both of whom asked every question and then some "impressive" explained my blood results in full. Gave me reff: that I asked for . Dr.Shore entered and reviewed all that went on including my blood results and medication . He's always in GREAT spirits and although familiar he's alway's the outstanding Dr that so many have come to love.. How he can remain so positive and upbeat always amazes me when one considers today that Dr's do not make much at all on account of insurance paying so little . A great Dr is truly a calling , despite how little insurance pays Dr. Shore has NEVER lost site of why he became a Dr . Lastly, the entire office is always immaculate and the other specialty Dr's available are Top in their field . Dr. Evens saved my eyesight had I not decided to have my vision checked . Thank you , Dr. Shore , for being an amazing Dr and for having Top specialist in their field available in your office .
Source: Zocdoc
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As has been for the past year, a very positive experience.
Source: Zocdoc
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As soon as you walk in you are greeted by the lovely staff at this office.. The doctor is just as great.. You can tell he really cares about how you are feeling and truly wants to help.. I will definitely recommend this doctor to anyone and everyone !
Source: Zocdoc
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Visit was great; Staff and Dr. Sure were nice.
Source: Zocdoc
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Dr Sure is a knowledgeable and caring doctor and an amazing person. Highly recommended.
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Dr. Sure is thorough, friendly....he's a remarkable practitioner. Highly recommended!!!
More than 1 year ago
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Extremely unorganized. I was passed off to 3 different girls for the check in process as it was my first time. The dr kept coming behind the counter and giving the girls a task to do while they were helping meor doing something else. At one point he grabbed the girl by the arm and literally dragged her away from me. Thought that was a bit extreme. In total I was there for over 2 hours, with about 3 min FaceTime with him and about 15 minutes with the nurse practitioner. He also left the door open while he discussed my condition and the prescriptions. I'll never go back there. I'm sure he's a nice guy, but he runs a very unorganized practice, second worse Dr experience I've ever had.
More than 1 year ago
Source: Zocdoc
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DR. SURE IS ALWAYS HELPFUL AND KIND
Source: Zocdoc
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Probably I will change my doctor. I don't mind waiting for long time but the service was not good. Lady working over there said me to change dress and gave me patient gown ,the gown was so dirty and was bloodon it. I told her this gown is so dirty and she said oh ok I gave you dirty one I will give you new one. Very unprofessional. Very poor.
Source: Zocdoc
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Doctor never got the appointment, went to the office and no one know about it
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It was good .. comfortable and cooperative attitude of stafff
Source: Zocdoc
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Wonderful staff, not seemingly kind as a human doctor. I saw him yelling at his staff and he backed out on an appointment for me and two other women last minute. Both I and the two women who had arrived fortheir appointments before me had taken time off work to be there. Extremely unprofessional. Thank god for the kind women working for him.
Source: Zocdoc
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As always my wait time was short . Greeted with a smile , these woman truly multitask and very respectful of others . I went in and saw Deb , Dr. Sure's P. A . AND SHE IS BRILLIANT with avery familiar yet professional attitude . She knows what she's doing and then some . She'll put a smile on your face even if your in pain . Dr.Sure came in " I heard him from the hallway " he can be loud at times but it comes from a great place " he's passionate about his work ,patients and employee's . I get a huge kick when I hear him shouting " for lack of better words " for Martha . I've been seeing him for 15 years and he has always treated his employee's with respect and very often giving them well deserved praise . To those that have written such poor " unfair reviews" respectfully , I disagree with you . Yes , wait times can be long at times" bring a book " Insurance issues " Dr's need to get paid too and these ins companies pay almost nothing " I've heard Dr.Sure go to bat on the phone with a patients "INS COMPANY " Crowded - I would say that speaks volumes about the health care we're getting . If I wasn't happy I wouldn't be going for 15 years. Believe me when I say . I'm a neurotic lug-nut with a short fuse and that fuse has NEVER been ignited in this office.
Source: Zocdoc
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I have been going to Dr. Sure for some time now and I honestly love the welcoming atmosphere of his office. The nurses are very kind and understanding, and Dr. Sure himself is the best primary Dr I have had sinceI had to stop seeing my original primary doctor because he couldn't see patients past 20 years of age. I was recommend to Dr. Sure and I always make it a point to recommend him to anyone looking for a understanding and insightful practitioner. He makes you feel safe and will encourage you to tell him ALL of your troubles/aches/pains, no matter how benign it may be. He also makes it a point to have your blood taken any time you make an appointment there, so I personally like that. I used to have to go to other locations to get my blood taken out and people were always so unwelcoming and not understanding of my fears. Overall, he is a great doctor and I will always be going to him no matter what.
Source: Zocdoc
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The way this office is run is completely unacceptable. Dr. Sure is a good enough doctor (when you finally get in - wait time has been between 1-2 hours EVERY time I've had an appointment); nice and friendly. Most of thetime. At my last appointment he FREAKED out on his staff because their computer system went down and was screaming like a crazy person storming down the hallway. I am an asthmatic and my last appointment was an illness appointment 6 weeks ago. He wrote me a prescription for antibiotics and also a refill of my asthma medicine. Or so I thought. 6 weeks later and my inhaler prescription still hasn't been called in. I am basically surviving on a rescue inhaler which is fantastic considering i'm pregnant. I've called the office no less than 12 times since my appointment and still nothing (sometimes the phone just rings and rings and rings until the line dies). It goes without saying that I've had to switch my PCP with my insurance and am now seeing a new doctor. My condition isn't life threatening (yet) but I would hate to think how they would handle an actual emergent situation.
Source: Zocdoc
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Dr. Sure is a warmhearted, caring, and knowledgeable professional. The office is clean, and the staff is pleasant and helpful. I highly recommend him.
Source: Zocdoc
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Very thorough and personable. His staff is also highly competent and are truly concerned in working with patients to pinpoint the underlying issues in their health.
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The wait was long but the doctor and his staff are awesome and worth the wait!!!
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I booked an appointment for 5:45pm and I arrive to the location on time and it's closed. Really frustrating since it's raining a lot . Nobody had the decency to call me to tell me that they were going to beclosed. The least they could have done for me was to me in order to re-schedule my appointment. I have been seen this doctor for the last 5 years, he is pretty nice guy and knows his job. But little things like this really makes you think about finding another Doctor. Wait time is usually long , sometimes up to two hours. If your work during weekdays 9-5pm , their hours are not convenient. Saturdays closed too
Source: Zocdoc
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Dr Sure and his crew are amazing people, they are kind and polite the service is awesome, I feel lucky to have them in my health insurance plan. Highly recommended.
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Had an appointment for 1045, it's now 11:40 and there's still a person in front of me. Why would you overbook yourself like that?
More than 1 year ago
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Very unprofessional staff
More than 1 year ago
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The wait it's pretty long
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The staff were very kind and caring and took immediate notes of my concern. my blood work and other tests were done in a timely manner. I was left with markings of hematoma after collection of blood sample but besides thateverything else was just fine. They also did an EKG test which is a plus.
Source: Zocdoc
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