Dr. Hertzel Sure, MD

Internist

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94-25 60th Avenue, Elmhurst, NY, 11373
94-42 60th ave, Elmhurst, NY, 11373
30-96 51st Street, Woodside, NY, 11377

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Professional Statement

Dr Sure is now offering an allergy program consisting of Asthma allergy testing and Imuno therapy treatment.

Dr. Hertzel K. Sure is a board certified internist, whose personal history and professional philosophy make him an excellent doctor to work with.

When he was thirteen, his parents decided to move him alone to the United States, in order for him to have a brighter future. Dr. Sure lived in New York with his uncle and began exploring the city, working various jobs to make ends meet. While working and supporting himself, he finished high school, and in 1992 he received his Bachelor of Science in Biochemistry from Stony Brook University in New York.

During his time at Stony Brook, Dr. Sure trained instructors to help physically and mentally handicapped individuals exercise in and enjoy an aquatic environment. In addition, he participated in research projects related to cloning DNA and the effect of restriction enzymes.

In 1998 Dr. Sure received his Medical degree from Ross University School of Medicine. While working in different medical settings and hospitals around the United States, he gained the experience needed to address the most complicated medical cases.

Dr. Sure has affiliations with North Shore University Hospital of Manhasset, Elmhurst Hospital, North Shore Forest Hill, Mount Sinai Hospital, Fairview Nursing Home and Long Island Care Center. Dr. Sure opened his private practice in Elmhurst in 2003.

Dr. Sure believes that in order to overcome a disease it takes more than medicine: the relationship between patient and doctor must provide a solid foundation for healing. His motto, which he applies in his practice, is this: the patient comes first, no matter what.

Zocdoc Awards

Verified Patient Reviews

(Verified Patient)

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I waited for more than an hour and a half and i couldnt get my medications.

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Dr. Sure sure is great, understanding and with quick diagnosis. The wait was not so great, i was there for two hours after booking the appointment the middle of the night before on ZocDoc. They told me they had a lot of walk-ins. Which is good if you need to be seen right away, not so good if you have an appointment and can't be seen because of the other walk-ins. The doctor and staff are excellent, top-notch and know what they are doing. I was seen by a lot of different people which maybe added to the time. Overall they are medically great, for Sure.

(Verified Patient)

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Dr. Sure and his whole team are very kind and attentive. Never had a poor interaction with anyone there.

(Verified Patient)

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Very friendly greeting by his wonderful staff as always . Merenva is very valuable to his staff , she can multitask like nothing I've seen before . From greeting , signing in taking vitals and more. She cares about her job and patients . Sat 10 mins next to the beautiful fish tank which I find comforting and listened to the talk show on his large screen tv and seen right away . Greeted by two Dr's on staff both of whom asked every question and then some "impressive" explained my blood results in full. Gave me reff: that I asked for . Dr.Shore entered and reviewed all that went on including my blood results and medication . He's always in GREAT spirits and although familiar he's alway's the outstanding Dr that so many have come to love.. How he can remain so positive and upbeat always amazes me when one considers today that Dr's do not make much at all on account of insurance paying so little . A great Dr is truly a calling , despite how little insurance pays Dr. Shore has NEVER lost site of why he became a Dr . Lastly, the entire office is always immaculate and the other specialty Dr's available are Top in their field . Dr. Evens saved my eyesight had I not decided to have my vision checked . Thank you , Dr. Shore , for being an amazing Dr and for having Top specialist in their field available in your office .

(Verified Patient)

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As has been for the past year, a very positive experience.

(Verified Patient)

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As soon as you walk in you are greeted by the lovely staff at this office.. The doctor is just as great.. You can tell he really cares about how you are feeling and truly wants to help.. I will definitely recommend this doctor to anyone and everyone !

(Verified Patient)

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Visit was great; Staff and Dr. Sure were nice.

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Dr. Sure is thorough, friendly....he's a remarkable practitioner. Highly recommended!!!

(Verified Patient)

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Extremely unorganized. I was passed off to 3 different girls for the check in process as it was my first time. The dr kept coming behind the counter and giving the girls a task to do while they were helping me or doing something else. At one point he grabbed the girl by the arm and literally dragged her away from me. Thought that was a bit extreme. In total I was there for over 2 hours, with about 3 min FaceTime with him and about 15 minutes with the nurse practitioner. He also left the door open while he discussed my condition and the prescriptions. I'll never go back there. I'm sure he's a nice guy, but he runs a very unorganized practice, second worse Dr experience I've ever had.

(Verified Patient)

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Probably I will change my doctor. I don't mind waiting for long time but the service was not good. Lady working over there said me to change dress and gave me patient gown ,the gown was so dirty and was blood on it. I told her this gown is so dirty and she said oh ok I gave you dirty one I will give you new one. Very unprofessional. Very poor.

(Verified Patient)

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DR. SURE IS ALWAYS HELPFUL AND KIND

(Verified Patient)

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Dr Sure is a knowledgeable and caring doctor and an amazing person. Highly recommended.

(Verified Patient)

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Doctor never got the appointment, went to the office and no one know about it

(Verified Patient)

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It was good .. comfortable and cooperative attitude of stafff

(Verified Patient)

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As always my wait time was short . Greeted with a smile , these woman truly multitask and very respectful of others . I went in and saw Deb , Dr. Sure's P. A . AND SHE IS BRILLIANT with a very familiar yet professional attitude . She knows what she's doing and then some . She'll put a smile on your face even if your in pain . Dr.Sure came in " I heard him from the hallway " he can be loud at times but it comes from a great place " he's passionate about his work ,patients and employee's . I get a huge kick when I hear him shouting " for lack of better words " for Martha . I've been seeing him for 15 years and he has always treated his employee's with respect and very often giving them well deserved praise . To those that have written such poor " unfair reviews" respectfully , I disagree with you . Yes , wait times can be long at times" bring a book " Insurance issues " Dr's need to get paid too and these ins companies pay almost nothing " I've heard Dr.Sure go to bat on the phone with a patients "INS COMPANY " Crowded - I would say that speaks volumes about the health care we're getting . If I wasn't happy I wouldn't be going for 15 years. Believe me when I say . I'm a neurotic lug-nut with a short fuse and that fuse has NEVER been ignited in this office.

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Wonderful staff, not seemingly kind as a human doctor. I saw him yelling at his staff and he backed out on an appointment for me and two other women last minute. Both I and the two women who had arrived for their appointments before me had taken time off work to be there. Extremely unprofessional. Thank god for the kind women working for him.

(Verified Patient)

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I have been going to Dr. Sure for some time now and I honestly love the welcoming atmosphere of his office. The nurses are very kind and understanding, and Dr. Sure himself is the best primary Dr I have had since I had to stop seeing my original primary doctor because he couldn't see patients past 20 years of age. I was recommend to Dr. Sure and I always make it a point to recommend him to anyone looking for a understanding and insightful practitioner. He makes you feel safe and will encourage you to tell him ALL of your troubles/aches/pains, no matter how benign it may be. He also makes it a point to have your blood taken any time you make an appointment there, so I personally like that. I used to have to go to other locations to get my blood taken out and people were always so unwelcoming and not understanding of my fears. Overall, he is a great doctor and I will always be going to him no matter what.

(Verified Patient)

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Dr. Sure is a warmhearted, caring, and knowledgeable professional. The office is clean, and the staff is pleasant and helpful. I highly recommend him.

(Verified Patient)

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The wait was long but the doctor and his staff are awesome and worth the wait!!!

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Very thorough and personable. His staff is also highly competent and are truly concerned in working with patients to pinpoint the underlying issues in their health.

(Verified Patient)

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I booked an appointment for 5:45pm and I arrive to the location on time and it's closed. Really frustrating since it's raining a lot . Nobody had the decency to call me to tell me that they were going to be closed. The least they could have done for me was to me in order to re-schedule my appointment. I have been seen this doctor for the last 5 years, he is pretty nice guy and knows his job. But little things like this really makes you think about finding another Doctor. Wait time is usually long , sometimes up to two hours. If your work during weekdays 9-5pm , their hours are not convenient. Saturdays closed too

(Verified Patient)

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The way this office is run is completely unacceptable. Dr. Sure is a good enough doctor (when you finally get in - wait time has been between 1-2 hours EVERY time I've had an appointment); nice and friendly. Most of the time. At my last appointment he FREAKED out on his staff because their computer system went down and was screaming like a crazy person storming down the hallway. I am an asthmatic and my last appointment was an illness appointment 6 weeks ago. He wrote me a prescription for antibiotics and also a refill of my asthma medicine. Or so I thought. 6 weeks later and my inhaler prescription still hasn't been called in. I am basically surviving on a rescue inhaler which is fantastic considering i'm pregnant. I've called the office no less than 12 times since my appointment and still nothing (sometimes the phone just rings and rings and rings until the line dies). It goes without saying that I've had to switch my PCP with my insurance and am now seeing a new doctor. My condition isn't life threatening (yet) but I would hate to think how they would handle an actual emergent situation.

(Verified Patient)

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Dr Sure and his crew are amazing people, they are kind and polite the service is awesome, I feel lucky to have them in my health insurance plan. Highly recommended.

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My first visit at Dr. Sure Center was very good. However I am used to better. Here are my complaintts: Dr Sure is rarely in when I made a second or third appointment. I was greeted with the Physicians Assistant. The doctor was not in. So if you expect to be seen by a doctor...think again. Even if Zoc Doc says that he is available. 2. Even though they drew blood work I was never given a copy to review nor was it shared with me. I am a woman of a certain age and certain information should be shared such as cholesterol, thyroid hormone functioning, etc. 3..I called the office to obtain a refill and even though blood was drawn 2 months prior I was told that I had to come in. For what? Doctor isn't even there. Lastly Zoc Doc isn't synched with the doctors calendar. I went once and they didn't even have a record of my appointment. Sorry, I will be going elsewhere for future visits.

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Very unprofessional staff

(Verified Patient)

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Had an appointment for 1045, it's now 11:40 and there's still a person in front of me. Why would you overbook yourself like that?

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The wait it's pretty long

(Verified Patient)

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The staff were very kind and caring and took immediate notes of my concern. my blood work and other tests were done in a timely manner. I was left with markings of hematoma after collection of blood sample but besides that everything else was just fine. They also did an EKG test which is a plus.

(Verified Patient)

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Insane waiting times, however the staff and doctor are worth it. Just make sure to bring something to entertain you while you wait and account for being there 2-3 hours.

(Verified Patient)

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Amanzing Doctor! The only issue was I waited for 2 hours and when I went up to ask how much longer they had already crossed my name off the list as if I was already seen. I ended up being there for a little over 3 hours total. They did do a lot of test to make sure they gave me the correct diagnosis and even to check some other things which was great!

(Verified Patient)

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Dr. Sure has saved my Dad's life more than once. For any doctor, it is important to keep tabs on your ailments and medications and note effects to the doctor. Dr. Sure listens and is patient. That is why I switched to him! Try to go early before the office is very crowded. Otherwise in any office it is difficult when things get busy! But Dr. Sure is excellent in every way!!!

(Verified Patient)

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She was super nice

(Verified Patient)

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Everything went smoothly. It was my first visit. My wait time was about 40 mins but to be fair I arrived 30 minutes early.

(Verified Patient)

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DR. Sure is a highly skilled and excellent doctor who is knowledgable in everything that he does. I just wish his front office staff would be more professional with the handling of patients and less of an attitude in a field where it's so necessary to treat patients with care and respect. Other than that, this doctor is golden!

(Verified Patient)

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Dr. Sure and his team are professional and marvelous! What I also noticed is everyone in Dr.Sure team are always happy and smiling.

(Verified Patient)

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As always , Dr. Sure is a family man meaning that family is important to him and he views " us ' his patients as his family. I have called last second for an emergency appointment and NEVER turned away but rather warmly welcomed. Dr. Shore does not care about money before his patients' health. He actually saved my life and I will NEVER forget that time. He LISTENS to me with great care, even if I need to see him twice the same week. His compassion is endless and his expertise can't be matched. He get's to know his patients and gives the best care. His office is SPOTLESS and I always look for that in every office I visit. He has a community practice meaning, we come from all over and feel like a happy gathering. Always greeted with a smile when I enter regardless of how busy the girls are, " it's not an easy job " MY EXAMS ARE ALWAYS FULL EXAMS AND HIS PA'S ALTHOUGH TOP-NOTCH ARE ALWAYS SUPERVISED BY DR. SURE. I can go to any Doctor I choose and for 15 years it has been Dr. Shore. I've even seen him run out of his office to help a person in the street. god bless him and his staff

(Verified Patient)

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I've been Dr. Sure's patient for many years and of course I've seen others md's. His practice has grown and he hires TOP of their field. The waiting room is very clean as is the entire office and comfortable. He has made his practice feel community focused and NOT a cold ' you're just a number " . Reception are all very friendly and multitask respectfully. I have seen TOP NOTCH PA'S always supervised by Dr. Sure and we always have our one on one.. He's very careful with medications and makes certain that he knows your history. He's quick with a reff if needed , ie, he knows and works with those that he trust. I've maintained Dr, Sure as my PC all these years because he's very old school in where he cares about you and your state of being as a whole and see's to it that you get a full check up and follow up. '

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The PA doctor, very nice lady was extremely professional and nice. The doctor itself did not seem too fresh or involved. It was an OK annual physical.

(Verified Patient)

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As a first time patient Dr Sure and his staff were extremely warm, courteous and thorough. The visit was streamlined and efficient. He even made sure I wouldn't have trouble at the pharmacy by calling ahead! Above and beyond service minded office. Highly recommended!

(Verified Patient)

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This would be my second time seeing Dr. Sure. After my first vist i was really floored at how great he is and the staff. I was extremely hopefully that he would be my PCP. Though he is a great Doctor, his staff is unorganized. In April, I called Dr. Sure to go over an MRI (as he instructed me to) over 10x and never received a call back. My apt today was for 5:30 PM, I arrived at 5:00PM and one of the ladies at the desk tells me that it was canceled. No one never called me. I was extremely frustrated. Dr. Sure said he would see me for a few seconds then his partner would take over because he had an emergency. I understand things come up but for no one to call me is really disappointing. The doctor is great, friendly and seems as though he cares, but his staff really makes me not want ever go again.