View map

Dr. Hertzel Sure, MD

Internist, Primary Care Doctor

Professional statement

Dr Sure is now offering an allergy program consisting of Asthma allergy testing and Imuno therapy treatment. Dr. Hertzel K. Sure is a board certified internist, whose personal history and professional philosophy make him an excellent doctor to work with. When he was thirteen, his parents decided to move him alone to the United States, in order for him to have a brighter future. Dr. Sure lived in New York with his uncle and began exploring the city, working various jobs to make ends meet. While working and supporting himself, he finished high school, and in 1992 he received his Bachelor of Science in Biochemistry from Stony Brook University in New York. During his time at Stony Brook, Dr. Sure trained instructors to help physically and mentally handicapped individuals exercise in and enjoy an aquatic environment. In addition, he participated in research projects related to cloning DNA and the effect of restriction enzymes. In 1998 Dr. Sure received his Medical degree from Ross University School of Medicine. While working in different medical settings and hospitals around the United States, he gained the experience needed to address the most complicated medical cases. Dr. Sure has affiliations with North Shore University Hospital of Manhasset, Elmhurst Hospital, North Shore Forest Hill, Mount Sinai Hospital, Fairview Nursing Home and Long Island Care Center. Dr. Sure opened his private practice in Elmhurst in 2003. Dr. Sure believes that in order to overcome a disease it takes more than medicine: the relationship between patient and doctor must provide a solid foundation for healing. His motto, which he applies in his practice, is this: the patient comes first, no matter what.

In-network insurances

  • 1199SEIU
  • AARP
  • AIG

Specialties

  • Internist
  • Primary Care Doctor

Practice names

Hospital affiliations

  • Elmhurst Hospital Center
  • Forest Hills Hospital
  • North Shore University Hospital

Education and training

  • Medical School - Ross University School of Medicine, Doctor of Medicine
  • New York Medical College, Residency in Internal Medicine

Awards and publications

  • Trademark Who's Who Top Doctors Honors Edition 2016
  • Patient's Choice Award 2011
  • Voted 2010 Most Compassionate Doctor

Zocdoc awards

Rapid registration
See you again
Speedy response

Languages spoken

  • English
  • Spanish
  • Arabic

Provider's gender

Male

NPI number

1083727762

Office locations

Sure Medical Care

94-25 60th Avenue

Elmhurst, NY 11373

Patient reviews
All reviews have been submitted by patients after seeing the provider. For more information, check out our Patient Knowledge Base.
Overall
Wait time
Bedside manner

Overall
Wait time
Bedside manner
The star rating is not true to my review. The categories aren’t enough or correct. Best part was the doctor himself. He was kind and accommodating. Most of the team though, don’t get me started. It’s a fight to get anythingdone. Don’t try to pick up test results because they’ll try to charge you for an unnecessary appointment. The office is disorganized with people coming in and out of every room. I went for my yearly checkup and realized after the fact I don’t think I was inspected thoroughly or completely. Too many cooks in the kitchen.
Source: Zocdoc
Overall
Wait time
Bedside manner
Great and Iike the service
Source: Zocdoc
Overall
Wait time
Bedside manner
I didn't see Dr. Sure, but I was seen by Justin (one of the Physician Assistants). This was my 2nd time seeing him; he's very knowledgeable & his evaluations are quick & to-the-point. I will always request to see Justin at my future visits.
Source: Zocdoc
Overall
Wait time
Bedside manner
As a new patient I feel really blessed. I was praying to find the right doctor for me and my husband. And we found him. Thank you doctor and the outstanding staff.
Source: Zocdoc
Overall
Wait time
Bedside manner
Dr.Sure medical office is amazing every one is super nice and friendly i met Dr. Sure maybe for a minute which he was very nice i had the pleasure to meet Dr.Justin he great and really pays attention to you!
Source: Zocdoc
Overall
Wait time
Bedside manner
I'm very happy with the attention they gave me during the appointment. They treated me so nice and well cared. I didn't have to wait too long. This is the right place to go!
Source: Zocdoc
Overall
Wait time
Bedside manner
Super friendly, terrific bedside manner, and extremely thorough.
Source: Zocdoc
Overall
Wait time
Bedside manner
Dr Sure is great, very nice and warm and patient. However, the wait time is just unacceptable. I waited for more than an hour for my first appointment. I booked my follow up appointment for 1PM and i arrived 15 minsbefore my appointment. Still, waited for an hour again! When I approached the front desk around 130 and ask how long do I need to wait, the girl told me oh they put 5 people in front of me. 5 people?? Then what’s the point of making an appointment?! Again, Dr Sure is absolutely great, but the wait time is just ridiculous.
Source: Zocdoc
Overall
Wait time
Bedside manner
Right when I walked in I was acknowledge and they attended to me right away , everyone was friendly. The office is clean and most importantly Dr.Sure was such a sweetheart and GREAT doctor.
Source: Zocdoc
Overall
Wait time
Bedside manner
Dr.Sure was an absolute pleasure to be around . Him and his staff made me feel comfortable and taken care of . I felt like my health needs were recognized and listened to . He was very thorough and knowledgeable. The best doctor I’ve ever been to .
Less than 3 months ago
Source: Zocdoc
Overall
Wait time
Bedside manner
I went in to see Dr. Sure for a terrible bacterial sinus infection and he was so helpful and kind. His staff was also very patient and sweet - there was a unforseen problem with my insurance, and they helped mework it out so that I could go in to see the doctor and get the care I needed right away. Was very grateful and comforted by this.
Source: Zocdoc
Overall
Wait time
Bedside manner
Great experience!! Staff is very welcoming and Dr. Sure welcomes you with open arms and makes sure you are better before you leave. He and his staff really do care about their patients.
Less than 3 months ago
Source: Zocdoc
Overall
Wait time
Bedside manner
Summary: Office staff has VERY limited English, timeliness is laughable, but service is nice enough once you actually are seen by the doctor. Bring a book or ask for the WiFi password, because you WILL be waiting a while. The receptionistswere nice, but most of them had limited English fluency, so working with them was a chore. The NA (Nurse Assistant) who first took my blood pressure and the like asked me "Are you diabetes?" That should give you an idea of the English fluency you will deal with in this office. Thankfully, the physician assistant spoke perfect English and was able to take care of most things regarding why I was here, which was a routine checkup. I saw the actual doctor regarding some other concerns, namely a prescription and referral.
Source: Zocdoc
Overall
Wait time
Bedside manner
Doctor made me feel really comfortable, which meant a lot because I haven’t been to the doctor in a long time. I also want to elaborate on the wait time. I was a new patient so I know I waited morethan I had to because of that reason. Everyone that I saw come out the doctor office had a smile. I truly recommend this doctor. The whole staff was amazing. The doctors knowledge and care was on point.
Source: Zocdoc
Overall
Wait time
Bedside manner
Zocdoc won’t let me write the review I want, but don’t see this doctor and definitely don’t make him your primary. The wait times are horrendous, he is completely opaque, his staff is the least competent I’ve seen, and he willtry to charge you for another appointment just to get test results (having trouble getting them from him right now!)
Less than 6 months ago
Source: Zocdoc
Overall
Wait time
Bedside manner
I had the misfortune of having to go to this office 3 times in 8 days. The wait time for the first two visits was almost 2 hours, the second one was on a hour. They kept giving me referrals todoctor's that don't take my insurance and even though my insurance company needs them to make DIGITAL referrals they give me such a hard time every single referral. I was on the phone with them so many times in the past week just to get the referrals taken care of. The office is incredibly unprofessional- During my first visit the doctor just left the room without saying anything and I sat there for 15 minutes wondering if the visit was done. I finally went out to ask and they said, 'yeah you can go' and didn't give me a second thought. On the second visit the doctor (PA) leave the room mid diagnosis to hear what the loud laughing in the hallway from the nurses other doctor was about and joined them for a conversation. Unbelievable.
Less than 6 months ago
Source: Zocdoc
Overall
Wait time
Bedside manner
I went in for an annual check up, blood work and everything. As soon as I finished filling out the form, I was asked to walk in. The medical assistant was very attentive and explained what each test was for. I was out in less than 30 minutes.!
Source: Zocdoc
Overall
Wait time
Bedside manner
Such a great doctor! I was a bit nervous but Dr.Hertzel made me feel comfortable & he was professional as well.
Source: Zocdoc
Overall
Wait time
Bedside manner
Excellent staff, short time wait.
Source: Zocdoc
Overall
Wait time
Bedside manner
Very professional made me feel very comfortable
Less than 6 months ago
Source: Zocdoc
Overall
Wait time
Bedside manner
One of the best doctors I've seen. Very thorough and really makes you feel comfortable.
Source: Zocdoc
Overall
Wait time
Bedside manner
The office personnel is very professional. Dr. Sure cares very much for his patients.
Source: Zocdoc
Overall
Wait time
Bedside manner
Very postive experience! Friendly staff, knowledgeable doctor, and entire team seems to really care about your health and well being
Source: Zocdoc
Overall
Wait time
Bedside manner
Dr. Sure is a good doctor. I have seen him 2 years ago. went back to him since last Friday and today but I never saw him. His new doctor is slow, I understand being alone but either way, he's stillslow in my opinion. Waiting time is not too good. Waited 2 hours 30 minutes to be seen for only 10 minutes!
Less than 1 year ago
Source: Zocdoc
Overall
Wait time
Bedside manner
As a new patient, although I have an appointment, a wait time of less than an hour is understandable before i was being called for there are about 6 patient on the line. The staff are nice and friendly, and thedoctor/intern who examined me seems good enough and he discussed to me what its all about. When its all done, Dr. Sure came in and talked to the doctor/intern, not on me. Hoping its HE again or Dr. Sure that will discussed to me the result of my examination on my next appointment.
Source: Zocdoc
Overall
Wait time
Bedside manner
Just an unpleasant experience all around.
Less than 1 year ago
Source: Zocdoc
Overall
Wait time
Bedside manner
Went in for my follow up and warmly greeted by the front desk staff followed by vitals. Saw the same med student " HAREEN" as my last visit " supervised of course" That young man has an amazing bedside manner andhas a very caring way about him which radiates from him, he's very engaging and will go very far in this profession. Justin wonderful as always and so easy to interact with. Dr.Shore as always enters to triple check and engage us all. Dr.Shore is a natural teacher and leader and THE BEST DOCTOR TO DATE. The office is immaculate and always has a positive vibe in the air. I truly feel blessed that I've been fortunate to find this office and will continue coming for as long as I need to see a Dr.
Source: Zocdoc
Overall
Wait time
Bedside manner
I walked in feeling very ill, Seen quickly, Mernva taking my vitals as pleasant as always. Followed by 2 PA'S asking the right questions and leaving no stone unturned " GREAT BEDSIDE MANNER" followed by Justine who double checked followed byDr. Shore triple checking, shot in my arm and my much-needed antibiotics and warm bedside manner. CAN'T POSSIBLY ASK FOR BETTER CARE.
Source: Zocdoc
Overall
Wait time
Bedside manner
Warmly greeted by staff. Vitals taken "they don't miss anything". Justin is a great PA who will make an amazing Doctor. Dr.Sure, warm and loving as always. Goes over everything before letting me go. His eyes don't miss a thing. GodBless him. This office is always immaculate and very comfortable. I still love watching the fish tank and flat screen tv in the waiting room.
Source: Zocdoc
Overall
Wait time
Bedside manner
I had a good experience
Source: Zocdoc
Overall
Wait time
Bedside manner
Very friendly place and doctor Sure is very nice!
Source: Zocdoc
Overall
Wait time
Bedside manner
Great experience. Staff was professional and friendly.
Source: Zocdoc
Overall
Wait time
Bedside manner
I have to say going to Dr. Sure is like going to a new doctor all the time. I never have him, it is always an intern learning and you have to tell your whole life story to them. When theexamination is done Dr. Sure finally comes in and talks to them on what their findings are. I feel rushed and can never have Dr. Sure's full attention! I am truly finding this irritating and seriously thinking of finding a NEW primary care doctor. My family goes to him also and have told me of this new practice that Dr. Sure is doing. What happened!
Source: Zocdoc
Overall
Wait time
Bedside manner
Ok
Source: Zocdoc
Overall
Wait time
Bedside manner
OMG, this doctor is the best doc I’ve ever encountered!! I’m a medical prof and has been around docs for work and as a patient, but MY GOODNESS, this doctor makes you comfortable, doesn’t rush you or make you feel likeyou have to rush because he has another patient. He makes you feel like he already knows you and that you’ll feel very comfortable telling him everything. He has an NP who does the intake and then he comes in to speak with you. He makes the appt almost like meeting a friend that you can confide in. He is very thorough, not one to just prescribe a medication until he gets blood work and diagnostic results back. Not like other doctors. He’ll ask you if you need a refill in anything. He makes me feel hopeful with my ailment and at the end of the day, you want to feel hopeful that you’ll get better and not feel like there’s nothing else you can do. Will tell my hubby to switch doctors ASAP. This Dr. Sure is the best!
Source: Zocdoc
Overall
Wait time
Bedside manner
After being his patient for over 6 years I do feel like a new patient on every visit, there is always a different doctor (intern/student/assistant) seeing me. I always have to go over my medical history with someone I have neverseen before. Overall MD Sure is an amazing doctor who knows what he does, very very well. I just wish that as my primary doctor he would remember my name and my medical conditions rather than having someone else taking care of me.
Source: Zocdoc
Overall
Wait time
Bedside manner
Awesome!
Source: Zocdoc
Overall
Wait time
Bedside manner
Awesome staff And Doctors
Source: Zocdoc
Overall
Wait time
Bedside manner
Always a 5 star visit . Very quick considering that I made my apt 24 hours before and on a Sunday . Always greeted warmly , Manerva is always a site a for soar eyes . Great NP went through myblood work with me very carefully and is quite the pro yet very familiar with an amazing bedside . Dr. Shure is always the loving friendly Doctor we've all come to respect and love .
Source: Zocdoc
Overall
Wait time
Bedside manner
This is a scam place. Avoid at any cost. It is fast food health care at its best.
Source: Zocdoc
Overall
Wait time
Bedside manner
Very nice helpful knowledgeable and outgoing. Enjoyed my time there and the process for ordinary check up was very smooth.
Source: Zocdoc
Overall
Wait time
Bedside manner
The whole experience was good for me. He was interested in not only diagnosing me but also interested in educating me. I like it when a doctor explains what’s going on with your body instead of just sending you on your way. Would highly recommend.
Source: Zocdoc
Overall
Wait time
Bedside manner
My first appt was booked a few days prior and went smoothly. I loved that there was a short wait and the front desk was helpful and polite. I met with the PA first and had a thorough explanation of mydiagnosis, also very pleasant. Afterwards I met the doctor who was super friendly and upbeat and took the time to give me a second check up and also explain to me what can be done about my symptoms. The doctor kindly referred me to the specialists I inquired about, making my visit worthwhile and informative.
Source: Zocdoc
Overall
Wait time
Bedside manner
He took a comprehensive approach to my health and well being throughly assessing all my medical inquiries, and made sure to follow-up with me post results.
More than 1 year ago
Source: Zocdoc
Overall
Wait time
Bedside manner
I waited for more than an hour and a half and i couldnt get my medications.
Source: Zocdoc
Overall
Wait time
Bedside manner
Dr. Sure sure is great, understanding and with quick diagnosis. The wait was not so great, i was there for two hours after booking the appointment the middle of the night before on ZocDoc. They told me they had a lotof walk-ins. Which is good if you need to be seen right away, not so good if you have an appointment and can't be seen because of the other walk-ins. The doctor and staff are excellent, top-notch and know what they are doing. I was seen by a lot of different people which maybe added to the time. Overall they are medically great, for Sure.
Source: Zocdoc
Overall
Wait time
Bedside manner
My first visit at Dr. Sure Center was very good. However I am used to better. Here are my complaintts: Dr Sure is rarely in when I made a second or third appointment. I was greeted with the Physicians Assistant. Thedoctor was not in. So if you expect to be seen by a doctor...think again. Even if Zoc Doc says that he is available. 2. Even though they drew blood work I was never given a copy to review nor was it shared with me. I am a woman of a certain age and certain information should be shared such as cholesterol, thyroid hormone functioning, etc. 3..I called the office to obtain a refill and even though blood was drawn 2 months prior I was told that I had to come in. For what? Doctor isn't even there. Lastly Zoc Doc isn't synched with the doctors calendar. I went once and they didn't even have a record of my appointment. Sorry, I will be going elsewhere for future visits.
More than 1 year ago
Source: Zocdoc
Overall
Wait time
Bedside manner
Dr. Sure and his whole team are very kind and attentive. Never had a poor interaction with anyone there.
Source: Zocdoc
Overall
Wait time
Bedside manner
Very friendly greeting by his wonderful staff as always . Merenva is very valuable to his staff , she can multitask like nothing I've seen before . From greeting , signing in taking vitals and more. She cares about her joband patients . Sat 10 mins next to the beautiful fish tank which I find comforting and listened to the talk show on his large screen tv and seen right away . Greeted by two Dr's on staff both of whom asked every question and then some "impressive" explained my blood results in full. Gave me reff: that I asked for . Dr.Shore entered and reviewed all that went on including my blood results and medication . He's always in GREAT spirits and although familiar he's alway's the outstanding Dr that so many have come to love.. How he can remain so positive and upbeat always amazes me when one considers today that Dr's do not make much at all on account of insurance paying so little . A great Dr is truly a calling , despite how little insurance pays Dr. Shore has NEVER lost site of why he became a Dr . Lastly, the entire office is always immaculate and the other specialty Dr's available are Top in their field . Dr. Evens saved my eyesight had I not decided to have my vision checked . Thank you , Dr. Shore , for being an amazing Dr and for having Top specialist in their field available in your office .
Source: Zocdoc
Overall
Wait time
Bedside manner
As has been for the past year, a very positive experience.
Source: Zocdoc
show all reviews
ZocdocFind a DoctorDr. Hertzel Sure, MD