What patients are saying
Overall rating
4.57
Average wait time
4.73
Bedside manner
4.67
“I had a great experience with Jackline. She was kind, patient, and very easy to talk to. I felt heard and understood, which made a big difference for me. I'm really glad I found her and look forward to continuing care. ”
AALess than 1 month ago
“She is a very caring, kind individual, I have only had one appointment with her and am absolutely impressed so far. If you want to change your life, then id recommend going to Jackline for mental health issues. ”
AKLess than 1 month ago
About Jackline Auka
Focus areas
Anger Management
Child and Adolescent Psychiatry
Mental Health Consultation
Anxiety
Depression
Psychiatry Consultation
Bipolar Disorder
Medication Management
Clientele seen
Children (<13)
Adults (25-64)
Teenagers (13-17)
Individuals
Young adults (18-24)
Treatment approaches
Cognitive Behavioral (CBT)
Psychological Testing and Evaluation
Humanistic
Motivational Interviewing
Identity
Gender
FemaleSexuality
StraightFaith
ChristianEthnicity
Black or African American
Languages spoken
English, Swahili
Getting to know Jackline Auka
Take Control of Your Mental Health Today!
Are you feeling overwhelmed by ADHD-like symptoms such as trouble concentrating, restlessness, impulsivity, or difficulty staying focused? Or perhaps you're grappling with persistent sadness, emotional highs and lows, or unsettling thoughts? If any of this sounds familiar, it's time to take the first step toward understanding and managing your mental health.
I am a Board Certified Psychiatric Mental Health Nurse Practitioner with a Master?s degree in Psychiatric Mental Health Nursing from Walden University, dedicated to helping patients of all ages across Maryland, Texas, Arizona, Oregon, Washington, and Wyoming. My approach begins with a comprehensive assessment to establish a clear diagnosis. If necessary, I can order lab tests and conduct FDA-approved neuropsychological testing for ADHD, ensuring we have the right tools for an accurate evaluation.
Why Choose Us?
Your mental health deserves personalized attention. I offer continuous medication management alongside psychotherapy, creating a holistic treatment plan tailored specifically for you. Together, we can address your unique challenges and work toward improving your well-being.
What Symptoms Should You Consider?
- ADHD Symptoms: Do you struggle with attention, fidgeting, or getting distracted? Are you impulsive or find it hard to concentrate?
- Mood Disorders: Do you experience persistent sadness, emotional fluctuations, or anxiety?
- Hallucinations: Have you heard voices or seen things that aren?t there?
- Anxiety/Panic Attacks
If any of these resonate with you, don?t hesitate to reach out. A thorough mental health evaluation can help us find the right diagnosis and treatment plan tailored to your needs.
Personalized Care Awaits
Booking an appointment is your gateway to a personalized care plan. Understanding your mental health is crucial, and my goal is to ensure you receive the right treatment to effectively target your symptoms.
What should a new client know about working with you?
I use a holistic approach using the current evidence-based approach in treating my patients because everyone is unique. Am very personable and easygoing. During the initial consultation, I do a comprehensive psychiatric mental health assessment to cover all bases to determine the next course of action. Follow-up appointments will depend on each client's needs.
I truly listen to your needs and give you the best expert recommendations for your mental health needs. I collaborate with your therapist and primary care physicians in case of need to ensure you are taken care of mentally physically and emotionally with the ultimate goal of improving your life.
What is your typical process for working with clients?
Initial assessment will entail detailed evaluation while collecting data to enable me to determine your needs. Depending on the outcome of the first consultation I might order further labwork, medications, or some tests like psychological testing for ADHD. In some cases, I might refer you to another provider or higher level of care since am currently entirely telehealth/ Virtual.
Is this doctor in your insurance network?
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In-network insurances
Aetna
BlueCross BlueShield
Cigna
UnitedHealthcare
UnitedHealthcare Oxford
More information on payments and coverage
Will depend on every individual
Education and background
Practice names
Board certifications
- American Nurses Credentialing Center
Education and training
- Walden University, Master's in Psychiatric Mental Health Nursing
Race and ethnicity organizations
- Indian American Nurses Association
NPI number
1417675026
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.57
Wait time
4.73
Bedside manner
4.67
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
128 reviews
Most relevant
I really enjoyed my appointment today she listen to me all the way thru ! Definitely wanna stay connected to her
Less than 3 months agoTS
She listened. I was finally listened to. She actually asked questions and heard me. She’s amazing. Thank you so much.
November 25, 2025Hannah R.Verified patientVideo visit
I would go back. It was easy to get a same day appointment, the visit went smooth, and all of my questions were answered.
Less than 1 year agoInitials hiddenVideo visit
Very friendly, listened, asked great thought proking questions. Definitely would see her again if needed.
September 10, 2025Patrick H.Verified patientVideo visit
Great service from this provider she’s knowledgeable, understanding, friendly. Would definitely recommend
September 24, 2025Initials hiddenVideo visit
Excellent!!!! I’m so grateful to have found this gem! Literally a life saver. ??
February 19, 2026SHERICA S.Verified patientVideo visit
Was very worried about seeing a new doctor, but Jackline was amazing and I am looking forward to our next visit
More than 1 year agoAS
Such a kind and friendly doctor. Makes you feel incredibly comfortable when discussing your symptoms!
March 21, 2025Melissa G.Verified patientVideo visit
Great practice, very professional approach, this provider is explicit in exploring options that wok for the patient.
More than 1 year agoJW
She was amazing and I appreciated her honestly and information. Look forward to working with her!
Less than 1 year agoBT
She's very compassionate and attentive to her patients. She makes you feel like you're not alone in this world.
More than 1 year agoJN
A great mental health provider. Jackline guides you through the process. Very emphatic and easy to talk to
More than 1 year agoJM
it was amazing, so down to earth and easy to talk to
December 23, 2025Grace K.Verified patientVideo visit
She was very thorough and provided a lot of education and encouragement.
Less than 1 year agoTB
I had an appt and the provider was a no-show with no notice until after the appt.
More than 1 year agoInitials hiddenVideo visit
Jackline is very informative & really listens to your problems.
More than 1 year agoIP
I had a great experience with Jackline. She was kind, patient, and very easy to talk to. I felt heard and understood, which made a big difference for me. I'm really glad I found her and look forward to continuing care.
Less than 1 month agoAA
She is a very caring, kind individual, I have only had one appointment with her and am absolutely impressed so far. If you want to change your life, then id recommend going to Jackline for mental health issues.
Less than 1 month agoAK
If you’re looking for a provider who truly listens, is knowledgeable, and cares about your well-being, I highly recommend Pauline. She has made such a positive impact on my life.
Less than 1 month agoAA
Dr. Auka was incredibly in tune and thorough. She took the time to explain things, ask questions beyond the surface and took a holistic approach to providing care.
Less than 1 month agoSJ
DR Jackline Auka was professional, kind, and made the refill process quick and stress-free. I felt heard and supported throughout the appointment, and everything was handled efficiently.
Less than 3 months agoLK
Jackline was amazing—she got me in on the same day and showed up with such grace. I never felt rushed, and the entire session felt calm and focused. I truly appreciated her presence and attention to detail!
Less than 3 months agoSS
She was incredibly friendly and made me feel comfortable right away. What I appreciated most was how intentional she was about listening; she took the time to truly understand my medical and psychiatric history without making the session feel rushed. It’s rare to find a provider so communicative and thorough. Highly recommend her to anyone looking for a provider who genuinely listens!
February 18, 2026Kiyon H.Verified patientVideo visit
Ms. Jackline was incredibly knowledgeable about the issues that I brought for discussion. She went above and beyond to help me understand the types of approaches that she uses in psychiatry and how this differs from psychology. She spent considerable time developing a picture for me of how the process of evaluation leads to medication recommendations and how medication management supports patients. The level of insight and experience that she demonstrated was quite impressive and I left the meeting with all of my questions answered. I was quite clear about the direction I needed to take based on the insightful conversation with Ms. Jackline. She also helped me to understand long-term considerations and how various elements may potentially change over time. I had not expected the level of engagement that I received from Ms. Jackline, but she was extremely kind and helpful, knowledgeable and confident in her expertise. I appreciated the meeting very much.
February 12, 2026Tracy C.Verified patientVideo visit
Jackline has lots of knowledge about various medications and how they interact with each other and does an excellent job of providing education on them. She is goal-oriented, is a good listener and problem solver, and is easy to talk with.
February 8, 2026Nicholas M.Verified patientVideo visit
didn't hear me out, made assumptions, didn't get to ask any questions, didn't even get to finish what i wanted to say because she kept interrupting. poor bedside manner, when i was obviously anxious she made me more anxious. kept interrupting me and losing my train of thought.
Less than 3 months agoInitials hiddenVideo visit
Incredibly helpful and a very genuine interaction. I have seen many providers searching for the right people to help with mental health, and I will definitely continue to see Jackline going forward.
Less than 3 months agoErica S.Verified patientVideo visit
You must be knowledgeable and aware of what you are talking about. Very intellectual and a good conversationalist.
Be prepared to talk about everything going on in your life.
January 18, 2026Charles T.Verified patientVideo visit
What a positive experience! My daughter was the patient and I was able to book easily and have her seen at short notice without having any issues. The provider’s team ensured filling out paperwork was easy and answered any questions I had. I was incredibly comfortable during the appointment, felt my daughter was being heard, validated, and genuinely cared about. She answered questions and concerns I had about medication in a way I could understand. Overall, it was a very positive experience and I would highly recommend.
November 11, 2025Amaya N.Verified patientVideo visit
I really liked how real and personable she was. Most doctors are awkward or the vibe feels off to be able to open up. I didn’t have that with her
October 15, 2025Shelby W.Verified patientVideo visit
I cannot say enough great things about my experience with Jackline, from the very first appointment, I felt truly heard and understood. She takes her time to listen without rushing, asks thoughtful questions, and really digs deep to get to the root of what’s going on rather than just treating surface symptoms.
Her approach is compassionate yet professional, and it’s clear she genuinely cares about her patients’ wellbeing. Thank you so much Jackline!
Less than 1 year agoTW
Jackline was amazing! She took the time to listen to my concerns, educate me on complex medical concepts in simple terms. She offered a very thorough resolution. You can tell she truly cares for her patients and goes above and beyond for their care. You don't see that as often these days!
Less than 1 year agoChristina T.Verified patientVideo visit
Super easy to do all the forms and paperwork. Provider was so nice and friendly, was right on time maybe even a couple minutes early!
September 5, 2025Kendra B.Verified patientVideo visit
She was incredible! Give it to you straight and backed by research. I’m so glad I found somebody that treats the body as a system instead of looking at the issue in isolation.
July 31, 2025Initials hiddenVideo visit
"I couldn’t be happier with my experience from the moment I walked in. She was warm and professional, and the wait time was minimal. She took time to listen carefully to my concerns and made me feel truly cared for. I left feeling confident in my treatment plan.
The office itself is clean, modern, and welcoming. Scheduling was hassle-free, and follow-up instructions were clear. It’s rare to find a healthcare provider. I highly recommend her
Less than 1 year agoVA
Never received information to login for video appointment. Person reached out to me an hour after my scheduled appointment time to set up an appointment?
May 11, 2025James R.Verified patientVideo visit
I appreciate her patience. She's very thorough and she asks all the necessary questions. I was very relaxed with her.She allowed me to vent without any interruptions. Thankyou so much Jackline.I will be returning.
Less than 1 year agoTS
Comforting and understanding
April 23, 2025Brian R.Verified patientVideo visit
Ms. Auka was very knowledgeable about my condition. She took the time to try and understand why I was there taking the steps necessary to get help. Would recommend her highly.
Less than 1 year agoEL
I was able to get a same day appointment. She was professional and had lots of great knowledge. She answered any questions I had and mad me feel comfortable sharing openly.
Less than 1 year agoGC
Dr. Jackline Auka is an outstanding doctor who truly cares about her patients. She listens carefully, explains everything clearly, and makes sure you feel comfortable and understood. Her professionalism, kindness, and attention to detail are unmatched. I always feel confident and well taken care of under her care. I highly recommend her to anyone looking for a reliable and compassionate physician. She’s the best!
Less than 1 year agoAA
Knowledge and supportive
More than 1 year agoHR
I have found this practice easy to work with. Even though the appointments are 15-20 minutes, I find that I can get all my questions answered. Jackline is a good listener and demonstrates a caring attitude. I recommend her.
More than 1 year agoJK
Mrs. Jackline Auka truly surpassed my expectations during my initial visit with her. She has a beautiful happy personality and is very easy to open up to. I was allowed to freely express myself without any feelings of judgment. She showed professionalism, kindness and compassion throughout my entire appointment. I felt very comfortable speaking to her and highly recommend her to anyone in need of such services that she offers. (And last but certainly not the least)!
The “Most Outstanding”part of my encounter with Mrs. Auka is that her approach was unique compared to my previous experiences with other individuals in the same field. She did not rush to prescribe medication. Instead, she had special labs ordered for me to ensure that the meds chosen would work for my body and not against it.
More than 1 year agoPE
Great experience! She really cares.
March 7, 2025Initials hiddenVideo visit
Dr. Jackline Auka is the most professional and knowledgeable psychiatrist I have yet to have and is also very kind and empathetic!
More than 1 year agoMB
5/5 Stars
Jackline is amazing mental health provider! Compassionate, knowledgeable, and easy to talk to. Online sessions felt like in-person care. She accurately diagnosed , medicated, and educated me. I finally understand my mental health! Highly recommend!!! I feel much better n just a month. You won’t regret booking a session with her.
More than 1 year agoBV
Jackline is by far one of the best doctors I’ve ever spoken with. She made me feel completely at ease discussing my mental health, which I’ve struggled with for a long time but had avoided addressing. In the past, I’ve felt dismissed or misunderstood by doctors, but Jackline went above and beyond to truly listen and understand my concerns. She took the time to explain everything thoroughly, and never once made me feel like my experiences were ‘crazy.’ For the first time, I feel confident and optimistic about taking control of my mental health, thanks to her genuine care and professionalism. I highly recommend her to anyone looking for a compassionate and knowledgeable psychiatrist.
More than 1 year agoAR
I didn’t have my appointment with my provider. It was amateur hour with her MA. He had NO idea what he was doing. Couldn’t send a the email needed for Headway and then when I showed my frustration he acted like I was the issue and got snippy and unprofessional with me. For all I know the provider is wonderful, I didn’t get past her inept and illiterate medical assistant.
August 7, 2024Christopher S.Verified patientVideo visit
Very friendly, and empathetic. Fun to talk with.
July 30, 2024John C.Verified patientVideo visit
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How soon can I make an appointment with Jackline Auka?
Generally, Jackline Auka has appointments available on Zocdoc within 1 week. You can see Jackline Auka's earliest availability on Zocdoc and make an appointment online.
Is Jackline Auka accepting new patients?
Jackline Auka generally accepts new patients on Zocdoc. You can see Jackline Auka's earliest availability on Zocdoc and schedule an appointment online.
Does Jackline Auka accept my insurance?
Choose your insurance plan to verify if Jackline Auka is in-network.
Can I make an appointment with Jackline Auka online?
Yes, you can make an appointment online with Jackline Auka using Zocdoc. It’s simple, secure, and free.
What practice does Jackline Auka work with?
Jackline Auka works with Vibrant Mental Wellness PLLC.
Which board certifications does Jackline Auka have?
Jackline Auka is certified by American Nurses Credentialing Center.
What are common reasons for patients to see Jackline Auka?
Jackline Auka frequently sees patients for Attention-Deficit / Hyperactivity Disorder (ADHD), Depression, New Patient Visit, Psychiatry Consultation, and Sleep Problems. You can see other visit reasons for Jackline Auka on their profile.
What languages does Jackline Auka speak?
Jackline Auka speaks English and Swahili.
How do patients rate Jackline Auka in reviews?
128 patients have reviewed Jackline Auka. The overall rating for this doctor is 4.57/5. They have a 4.67/5 rating for bedside manner and a 4.73/5 rating for wait time. You can read individual reviews and ratings on their profile.