What patients are saying
Overall rating
4.86
Average wait time
4.91
Bedside manner
4.80
“Dr. Ngalame has helped me to deal with issues counseling alone couldn’t help. She’s always polite, and lets me know I can contact her through the portal anytime. I’m thankful she doesn’t judge me, she listens to me unbiased. I have a lot of trust issues, but she allows me to feel comfortable.”
LJBLess than 3 months ago
“doctor ngalame is very professional and efficient! during my first visit, everything went smoothly, quickly, and i appreciated her wit. she is respectful and straight to the point and i enjoy our conversations. 1000% recommend !!”
DTLess than 3 months ago
About Dr. Jackline Ngalame
Focus areas
Anxiety Disorder
Bipolar Disorder
Sleep Problems
Attention-Deficit / Hyperactivity Disorder (ADHD)
Depression
Attention-Deficit / Hyperactivity Disorder (ADHD) Test
Obsessive Compulsive Disorder (OCD)
Clientele seen
Children (<13)
Adults (25-64)
Families
Teenagers (13-17)
Seniors (65+)
Young adults (18-24)
Individuals
Treatment approaches
Family Systems
Motivational Interviewing
Solution Focused Brief (SFBT)
Identity
Gender
FemaleSexuality
StraightFaith
ChristianEthnicity
Black or African American
Languages spoken
English, French
Getting to know Dr. Jackline Ngalame
Hello, and welcome! I'm Dr. Jackline Ngalame (Dr. Bess), DNP, FNP-C, PMHNP-BC, a dual board-certified Family Nurse Practitioner and Psychiatric Mental Health Nurse Practitioner.
I provide convenient, secure telepsychiatry services for children (ages 5 and older), adolescents, and adults. Whether you are experiencing anxiety, depression, ADHD, trauma, or other mental health concerns, my goal is to provide compassionate, evidence-based care in a supportive and judgment-free environment.
I believe every person deserves to feel heard, understood, and empowered. My approach is collaborative and holistic, combining medication management with evidence-based psychotherapy techniques. Together, we will develop a treatment plan tailored to your unique needs, goals, and life circumstances.
I earned my Doctor of Nursing Practice (DNP) degree, a Master of Science in Nursing as a Family Nurse Practitioner, and a Post-Master's Certificate as a Psychiatric Mental Health Nurse Practitioner. These advanced degrees allow me to care for the whole person by recognizing the close connection between physical and mental health.
When medication is appropriate, I take a thoughtful and conservative prescribing approach. I carefully explain the benefits, risks, and available treatment options. I begin with the lowest effective dose of evidence-based, FDA-approved medications while monitoring your progress closely.
I also believe that lasting mental wellness extends beyond medication. My goal is to help you build the skills and confidence needed to thrive—not just manage symptoms.
Seeking help is a sign of strength, and it's never too early—or too late—to prioritize your mental health. Whether you're reaching out for yourself or a loved one, I would be honored to partner with you on your journey toward healing, resilience, and lasting mental wellness.
I look forward to welcoming you to my practice and helping you take the next step toward becoming your healthiest, happiest self.
What should a new client know about working with you?
We work as a team (You & I). I want you to know that my job is to listen to you and to work to find solutions that ultimately improve your mental state.
Uploading your insurance during the booking process allows for timely benefits verification and makes your access to care seamless.
Please upload your ID, front back and or enter your address during the booking phase, as this is a requirement for benefits verification with your insurance company. Thank you!
Please do not reserve an appointment with me without uploading insurance cards front & Back.
What is your typical process for working with clients?
Thank you for considering me as your future provider. I kindly ask that, when scheduling an appointment, you first confirm that your insurance plan is one I accept. If I am out-of-network with your insurance, you will be responsible for the cost of the visit.
Clear and timely communication is very important in ensuring a smooth care experience. After scheduling your appointment, please check your phone, text messages, and email regularly. You will receive an email containing a secure link to complete your intake and onboarding paperwork prior to your visit.
During our initial appointment, I will take time to understand your reason for seeking care, your past psychiatric and medical history, prior treatment trials and responses, current symptoms, and your goals for treatment. I will also provide evidence-based treatment recommendations, including medication options when clinically appropriate.
I believe in a collaborative and individualized approach to care. There is no “one-size-fits-all” treatment plan, and I encourage patients to take the time they need when making decisions about medications and treatment options. For some individuals, this may include scheduling a second or third visit before initiating medication. For others who feel ready, medication treatment may begin during the initial visit when clinically appropriate.
In addition to medication management, I also provide supportive counseling during sessions to help patients feel heard, supported, and empowered throughout their treatment journey.
Every patient is unique, and your care plan will always be guided by your specific symptoms, goals, preferences, and readiness for treatment.
Is this doctor in your insurance network?
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In-network insurances
Aetna
BlueCross BlueShield
Cigna
UnitedHealthcare
Out-of-pocket fees and assistance
Initial session: $350 for 60 minutes
Ongoing session: $175 for 30 minutes
Education and background
Practice names
Education and training
- Chatham University, Doctor of Nursing Practice
- Albany State University, Master's in Family Nursing
- University of Southern Indiana, Post-Master's Certificate in Psychiatric and Mental Health Nursing
Professional memberships
- American Association of Nurse Practitioners
NPI number
1861869703
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.86
Wait time
4.91
Bedside manner
4.80
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
86 reviews
Most relevant
Dr. Bess is so kind and personable. During appointments, I feel heard! She is thorough and consistent. I highly recommend!
October 4, 2025Shameelah A.Verified patientVideo visit
I have seen DNP Ngalame for a few years now and she has been great! Very responsive, flexible, and caring provider!
Less than 1 year agoLG
I found this therapist to be really pushy and ready to bill my insurance. 0 outta 10 would not recommend.
January 22, 2026Crystal M.Verified patientVideo visit
She is an amazing dr and she listens well and helps me solve all of my issues
March 30, 2026Mario L.Verified patientVideo visit
Dr. Bess is amazing and kind. I’ve been seeing her for over a year and she truly cares about people.
May 15, 2025Valerie B.Verified patientVideo visit
My visit was smooth and easy. The doctor really helped me clarify next steps and understand better the science behind my meds
March 1, 2023Lyra D.Verified patientVideo visit
I liked the fact that she listened to me and really tried to understand my symptoms so as to give me the best possible care.
More than 1 year agoBT
very professional and kind. advocates for patients and asks thorough questions.
Less than 1 year agoJB
The appointment was great and the doctor was polite and friendly. She knew exactly what my needs were...
February 25, 2023Sherry P.Verified patientVideo visit
Dr Bess was amazing! Very thorough, very friendly, and so good with my son. Highly recommend her!
March 25, 2023James L.Verified patientVideo visit
very professional new what she was talking. ************
Less than 1 year agoAK
Dr. Bess is awesome! So kind and helpful! Really recommend!
Less than 1 year agoInitials hiddenVideo visit
She did an amazing job! 10/10 service and communication
September 30, 2025Mario L.Verified patientVideo visit
Good communication. Friendly manner, great knowledge. Would recommend
October 19, 2023Charles L.Verified patientVideo visit
I really felt like she cared and was an amazing listener and was kind
February 18, 2023Bianca D.Verified patientVideo visit
Dr. Ngalame has helped me to deal with issues counseling alone couldn’t help. She’s always polite, and lets me know I can contact her through the portal anytime. I’m thankful she doesn’t judge me, she listens to me unbiased. I have a lot of trust issues, but she allows me to feel comfortable.
Less than 3 months agoLJB
doctor ngalame is very professional and efficient! during my first visit, everything went smoothly, quickly, and i appreciated her wit. she is respectful and straight to the point and i enjoy our conversations. 1000% recommend !!
Less than 3 months agoDT
If you are considering Dr. Ngalame, you need to take a second and just make the decision to give her a shot. She is no nonsense, but listens to what you have to say, and has very candid feedback that sticks with you. There are no instances where I have felt any judgment, or like there was any effort to challenge me in a way that confused, concerned, or upset me - when I get into the hard stuff, the tricky things, I am met with a caring attitude and am given really well thought out examples of real life scenarios which allow me to rationalize that, hey, I am not alone, and I am on the right path.
Whether you are someone with years of experience in therapy, or someone that is looking to begin their journey to better themselves and their mental health, Dr. Ngalame is worth your time.
Worth noting, she is not the kind of Dr. to push medications down your throat or try to convince you that you NEED medication, she was very open to holistic and non medicated approaches to treatment.
Less than 6 months agoAW
It was a good session
January 12, 2026alexis R.Verified patientVideo visit
Excellent clinician. She was attentive, thorough, and approached my concerns with real care and expertise. She asked thoughtful questions, validated what I had been experiencing, and provided a clear diagnosis and treatment plan. I felt respected and genuinely supported throughout the session. I would absolutely recommend her.
November 17, 2025Alexandra M.Verified patientVideo visit
Doctor Ngalame is very thorough and detail oriented. She took the time in my assessment and follows through quickly, all of which I greatly appreciate. Happy to now have her as my provider!
Less than 1 year agoAH
She was extremely helpfully, knew exactly what i was taking about and understood my issues. she new what to ask.
She was great
Less than 1 year agoAK
Very thorough. Cares, and talks about problems.
Less than 1 year agoPJ
Very supportive and understanding
July 25, 2025Luis G.Verified patientVideo visit
Dr Bess is amazing and listens.
June 28, 2025Valerie B.Verified patientVideo visit
I’m so thankful I found Dr. Ngalame. After spending over 8 hours on Zocdoc searching for same day help for an urgent matter, over 10 providers canceled but not her. She kept her word, listened with compassion, and went above and beyond to support me. I was feeling hopeless and unsure of my future, but thanks to her, I smiled today. She gave me the strength to get up, take action, and believe things could get better. Dr. Ngalame restored my faith in people when I needed it most. If you’re unsure about booking with her—please do. She’s truly exceptional, and I’m grateful to have found her
May 3, 2025Tatiana M.Verified patientVideo visit
My experience with jackline was extremely excellent, she listened very well, also understood my situation and that alone made me happy, she is on point with everything from writing me my medication and sending it instantly, she is a prime example of a doctor that cares a lot about the patients best needs and wellbeing. She is a great therapist as well, looking forward to talking to her on my next visit.
May 3, 2025Joey M.Verified patientVideo visit
Dr. Bess is a great listener and does the best of addressing my needs and concerns. She has been my doctor for 2 years and my symptoms have greatly improved with her knowledge and understanding. She takes your concerns seriously and never brushes them off. 100% recommend her!
More than 1 year agoTaylor R.Verified patientVideo visit
Thank you for the excellent care and support you provided me during our visits. You genuinely care about your patient's well-being; your expertise and guidance have made a significant difference in my mental health. I always look forward to our conversations and appreciate your thoughtful and compassionate approach. Thank you for being such an integral part of my journey towards improved mental health.
More than 1 year agoKB
Put my needs first and very friendly
March 17, 2023Amber Z.Verified patientVideo visit
Dr Ngalame is great! She is patient, thorough, and cares. She has helped me tremendously and I am grateful for her knowledge and professionalism.
More than 1 year agoLD
Dr. Bess is very kind, supportive, and understanding. She asks all the right questions, and makes sure that the plan for ongoing care is on track.
More than 1 year agoJD
Dr. Ngalame was simply amazing, knowledgeable, passionate, empathetic and thorough! I felt motivated and I am definitely looking to our next meeting.
More than 1 year agoJC
Jackline was timely, professional and easy to talk to. She made me feel at ease which helped my anxiety tremendously. I was nervous doing telehalth for the first time. I’ll definitely recommend her to others.
More than 1 year agoMT
I saw Dr. Bess and had a great visit. She was compassionate and professional . She was able to see me right away which was so helpful .
I highly recommend Dr. Bess for management of ADHD and MAT.
More than 1 year agoLH
Dr. Ngalame is a good and caring Dr. She was very punctual for our online meeting. I had a wonderful encounter with her. She was ver attentive to my concerns. She took time to educate me on treatment options and medications time effects. All in all, she have an excellent mastery of her job. So I will highly recommend her to anyone who needs help.
More than 1 year agoYB
Jackline is very attentive and thorough with her questions and follow up. She is also positive in our meetings and supportive. .
I was able to finally find the right medication with Jackline and that has made all the difference in my life.
More than 1 year agoGS
Dr. Ngalame is a wonderful doctor who has only been attentive and respectful, quick with responses, and incredibly thoughtful.
More than 1 year agoNV
I am so grateful for finding this practice! She’s patient, understanding, and very helpful. I feel so comfortable when talking with Dr. Ngalame. You can tell that she loves what she does. It was very hard finding someone who will listen and work with you to find the appropriate treatment. I highly recommend her to others.
Thank you so much for everything you’re doing for me and others.
More than 1 year agoTJ
April 16, 2026Initials hiddenVideo visit
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January 13, 2026Emily F.Verified patientVideo visit
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January 8, 2026kevin B.Verified patientVideo visit
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How soon can I make an appointment with Dr. Jackline Ngalame?
Generally, Dr. Jackline Ngalame has appointments available on Zocdoc within 1 week. You can see Dr. Ngalame's earliest availability on Zocdoc and make an appointment online.
Is Dr. Jackline Ngalame accepting new patients?
Dr. Jackline Ngalame generally accepts new patients on Zocdoc. You can see Dr. Ngalame's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Jackline Ngalame accept my insurance?
Choose your insurance plan to verify if Dr. Ngalame is in-network.
Can I make an appointment with Dr. Jackline Ngalame online?
Yes, you can make an appointment online with Dr. Ngalame using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Jackline Ngalame work with?
Dr. Jackline Ngalame works with NGALAME EMPOWER PSYCHIATRY.
What are common reasons for patients to see Dr. Jackline Ngalame?
Dr. Jackline Ngalame frequently sees patients for Anxiety, Attention-Deficit / Hyperactivity Disorder (ADHD), Depression, Psychiatry Consultation, and Sleep Problems. You can see other visit reasons for Dr. Jackline Ngalame on their profile.
What languages does Dr. Jackline Ngalame speak?
Dr. Jackline Ngalame speaks English and French.
How do patients rate Dr. Jackline Ngalame in reviews?
86 patients have reviewed Dr. Jackline Ngalame. The overall rating for this doctor is 4.86/5. They have a 4.8/5 rating for bedside manner and a 4.91/5 rating for wait time. You can read individual reviews and ratings on their profile.