What patients are saying
Overall rating
4.85
Average wait time
4.90
Bedside manner
4.79
“If you are considering Dr. Ngalame, you need to take a second and just make the decision to give her a shot. She is no nonsense, but listens to what you have to say, and has very candid feedback that sticks with you. There are no instances where I have felt any judgment, or like there was any effort to challenge me in a way that confused, concerned, or upset me - when I get into the hard stuff, the tricky things, I am met with a caring attitude and am given really well thought out examples of real life scenarios which allow me to rationalize that, hey, I am not alone, and I am on the right path.
Whether you are someone with years of experience in therapy, or someone that is looking to begin their journey to better themselves and their mental health, Dr. Ngalame is worth your time.
Worth noting, she is not the kind of Dr. to push medications down your throat or try to convince you that you NEED medication, she was very open to holistic and non medicated approaches to treatment. ”
AWLess than 3 months ago
“Excellent clinician. She was attentive, thorough, and approached my concerns with real care and expertise. She asked thoughtful questions, validated what I had been experiencing, and provided a clear diagnosis and treatment plan. I felt respected and genuinely supported throughout the session. I would absolutely recommend her.”
Alexandra M.November 17, 2025Video visit
About Dr. Jackline Ngalame
Focus areas
Anxiety Disorder
Bipolar Disorder
Sleep Problems
Attention-Deficit / Hyperactivity Disorder (ADHD)
Depression
Weight Management
Attention-Deficit / Hyperactivity Disorder (ADHD) Test
Obsessive Compulsive Disorder (OCD)
Clientele seen
Children (<13)
Adults (25-64)
Families
Teenagers (13-17)
Seniors (65+)
Young adults (18-24)
Individuals
Treatment approaches
Family Systems
Motivational Interviewing
Solution Focused Brief (SFBT)
Identity
Gender
FemaleSexuality
StraightFaith
ChristianEthnicity
Black or African American
Languages spoken
English, French
Getting to know Dr. Jackline Ngalame
Hi, I am Dr. Jackline Ngalame (Dr. Bess), a nurse practitioner. I am board certified in psychiatry and family practice. I offer remote services to clients of all ages beginning at age 5. I enjoy working with children, teens, and adult patients. I enjoy helping clients attain a stable mental state by empowering them through motivational interviewing, supportive counseling and CBT approaches.
I graduated with a Doctor of Nursing Practice degree , a Master’s degree as a Family Nurse Practitioner, and a Post-Master’s Certificate in Psychiatric and Mental Health nurse practitioner.
My treatment approach is holistic in nature, individualized, and rooted in evidence-based practice. When medications are indicated, I educate clients on the available options based on each client’s unique symptom presentation and their goals for treatment. This informs and empowers clients to make an informed decision about this important aspect of their care.
I bring a conservative approach to prescribing. When medications are indicated, I start with the lowest possible dosages, often from first line agents that are approved by the FDA, except in circumstances where these are contraindicated for one reason or another. I monitor you regularly. In conjunction with medication, I employ evidence-based psychotherapy approaches in treatment. The intention is to help clients using a comprehensive and holistic approach to treatment. I encourage clients to make lifestyle modifications to improve their overall physical and mental well-being .
When I am not working, you can find me spending time at home with my family, cooking, baking, watching shows on Netflix, and traveling. I am an avid sports fan. I enjoy most sports, with particular interest in Tennis, Basketball and Football.
It is never too late to seek help. I look forward to welcoming you to my private practice. I am deeply honored to work with you on this your journey towards Mental Wellness!
What should a new client know about working with you?
We work as a team (You & I). I want you to know that my job is to listen to you and to work to find solutions that ultimately improve your mental state.
Uploading your insurance during the booking process allows for timely benefits verification and makes your access to care seamless.
Please upload your ID, front back and or enter your address during the booking phase, as this is a requirement for benefits verification with your insurance company. Thank you!
Please do not reserve an appointment with me without uploading insurance cards front & Back.
What is your typical process for working with clients?
I want to thank you for considering me as your future provider. I kindly ask that when you reserve an appointment, make sure your insurance is one that I accept. You will be responsible for the cost of the visit if I am out of network with your insurance.
Communication is very important. I recommend you check your text/emails/answer phone after reserving an appointment with me. An email will be sent with a link for you to complete intake and onboarding to my practice.
Typically, during our initial meeting, I inquire about your reason for seeking care, past history, treatment trials and response to past treatments, current symptoms and goals for treatment. I also provide evidence based recommendations for medications when indicated. I offer clients the option to take time in deciding what treatment part to follow-as no one size fits all. This may sometime mean scheduling a second or third meeting before prescribing medications. I prescribe medications during initial visits for those clients who are ready and willing to pursue this route. Every client is unique, so what happens during the initial and subsequent sessions is solely dependent on client symptoms, goals for treatment and their readiness for treatment. I also provide supportive counseling during meetings.
Is this doctor in your insurance network?
Enter your insurance carrier and plan
choose insurance
In-network insurances
Aetna
BlueCross BlueShield
Cigna
UnitedHealthcare
UnitedHealthcare Oxford
Out-of-pocket fees and assistance
Initial session: $350 for 60 minutes
Ongoing session: $175 for 30 minutes
Education and background
Practice names
Education and training
- Chatham University, Doctor of Nursing Practice
- Albany State University, Master's in Family Nursing
- University of Southern Indiana, Post-Master's Certificate in Psychiatric and Mental Health Nursing
Professional memberships
- American Association of Nurse Practitioners
NPI number
1861869703
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.85
Wait time
4.90
Bedside manner
4.79
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
82 reviews
Most relevant
Dr. Bess is so kind and personable. During appointments, I feel heard! She is thorough and consistent. I highly recommend!
October 4, 2025Shameelah A.Verified patientVideo visit
I have seen DNP Ngalame for a few years now and she has been great! Very responsive, flexible, and caring provider!
Less than 6 months agoLG
I found this therapist to be really pushy and ready to bill my insurance. 0 outta 10 would not recommend.
January 22, 2026Crystal M.Verified patientVideo visit
She is an amazing dr and she listens well and helps me solve all of my issues
March 30, 2026Mario L.Verified patientVideo visit
very professional and kind. advocates for patients and asks thorough questions.
Less than 3 months agoJB
Dr. Bess is amazing and kind. I’ve been seeing her for over a year and she truly cares about people.
May 15, 2025Valerie B.Verified patientVideo visit
My visit was smooth and easy. The doctor really helped me clarify next steps and understand better the science behind my meds
March 1, 2023Lyra D.Verified patientVideo visit
I liked the fact that she listened to me and really tried to understand my symptoms so as to give me the best possible care.
More than 1 year agoBT
very professional new what she was talking. ************
Less than 6 months agoAK
The appointment was great and the doctor was polite and friendly. She knew exactly what my needs were...
February 25, 2023Sherry P.Verified patientVideo visit
Dr. Bess is awesome! So kind and helpful! Really recommend!
Less than 1 year agoInitials hiddenVideo visit
She did an amazing job! 10/10 service and communication
September 30, 2025Mario L.Verified patientVideo visit
Dr Bess was amazing! Very thorough, very friendly, and so good with my son. Highly recommend her!
March 25, 2023James L.Verified patientVideo visit
Good communication. Friendly manner, great knowledge. Would recommend
October 19, 2023Charles L.Verified patientVideo visit
I really felt like she cared and was an amazing listener and was kind
February 18, 2023Bianca D.Verified patientVideo visit
If you are considering Dr. Ngalame, you need to take a second and just make the decision to give her a shot. She is no nonsense, but listens to what you have to say, and has very candid feedback that sticks with you. There are no instances where I have felt any judgment, or like there was any effort to challenge me in a way that confused, concerned, or upset me - when I get into the hard stuff, the tricky things, I am met with a caring attitude and am given really well thought out examples of real life scenarios which allow me to rationalize that, hey, I am not alone, and I am on the right path.
Whether you are someone with years of experience in therapy, or someone that is looking to begin their journey to better themselves and their mental health, Dr. Ngalame is worth your time.
Worth noting, she is not the kind of Dr. to push medications down your throat or try to convince you that you NEED medication, she was very open to holistic and non medicated approaches to treatment.
Less than 3 months agoAW
It was a good session
January 12, 2026alexis R.Verified patientVideo visit
Excellent clinician. She was attentive, thorough, and approached my concerns with real care and expertise. She asked thoughtful questions, validated what I had been experiencing, and provided a clear diagnosis and treatment plan. I felt respected and genuinely supported throughout the session. I would absolutely recommend her.
November 17, 2025Alexandra M.Verified patientVideo visit
Doctor Ngalame is very thorough and detail oriented. She took the time in my assessment and follows through quickly, all of which I greatly appreciate. Happy to now have her as my provider!
Less than 6 months agoAH
She was extremely helpfully, knew exactly what i was taking about and understood my issues. she new what to ask.
She was great
Less than 6 months agoAK
Very thorough. Cares, and talks about problems.
Less than 6 months agoPJ
Very supportive and understanding
July 25, 2025Luis G.Verified patientVideo visit
Dr Bess is amazing and listens.
June 28, 2025Valerie B.Verified patientVideo visit
I’m so thankful I found Dr. Ngalame. After spending over 8 hours on Zocdoc searching for same day help for an urgent matter, over 10 providers canceled but not her. She kept her word, listened with compassion, and went above and beyond to support me. I was feeling hopeless and unsure of my future, but thanks to her, I smiled today. She gave me the strength to get up, take action, and believe things could get better. Dr. Ngalame restored my faith in people when I needed it most. If you’re unsure about booking with her—please do. She’s truly exceptional, and I’m grateful to have found her
May 3, 2025Tatiana M.Verified patientVideo visit
My experience with jackline was extremely excellent, she listened very well, also understood my situation and that alone made me happy, she is on point with everything from writing me my medication and sending it instantly, she is a prime example of a doctor that cares a lot about the patients best needs and wellbeing. She is a great therapist as well, looking forward to talking to her on my next visit.
May 3, 2025Joey M.Verified patientVideo visit
Dr. Bess is a great listener and does the best of addressing my needs and concerns. She has been my doctor for 2 years and my symptoms have greatly improved with her knowledge and understanding. She takes your concerns seriously and never brushes them off. 100% recommend her!
Less than 1 year agoTaylor R.Verified patientVideo visit
Thank you for the excellent care and support you provided me during our visits. You genuinely care about your patient's well-being; your expertise and guidance have made a significant difference in my mental health. I always look forward to our conversations and appreciate your thoughtful and compassionate approach. Thank you for being such an integral part of my journey towards improved mental health.
More than 1 year agoKB
Put my needs first and very friendly
March 17, 2023Amber Z.Verified patientVideo visit
Dr Ngalame is great! She is patient, thorough, and cares. She has helped me tremendously and I am grateful for her knowledge and professionalism.
More than 1 year agoLD
Dr. Bess is very kind, supportive, and understanding. She asks all the right questions, and makes sure that the plan for ongoing care is on track.
More than 1 year agoJD
Dr. Ngalame was simply amazing, knowledgeable, passionate, empathetic and thorough! I felt motivated and I am definitely looking to our next meeting.
More than 1 year agoJC
Jackline was timely, professional and easy to talk to. She made me feel at ease which helped my anxiety tremendously. I was nervous doing telehalth for the first time. I’ll definitely recommend her to others.
More than 1 year agoMT
I saw Dr. Bess and had a great visit. She was compassionate and professional . She was able to see me right away which was so helpful .
I highly recommend Dr. Bess for management of ADHD and MAT.
More than 1 year agoLH
Dr. Ngalame is a good and caring Dr. She was very punctual for our online meeting. I had a wonderful encounter with her. She was ver attentive to my concerns. She took time to educate me on treatment options and medications time effects. All in all, she have an excellent mastery of her job. So I will highly recommend her to anyone who needs help.
More than 1 year agoYB
Jackline is very attentive and thorough with her questions and follow up. She is also positive in our meetings and supportive. .
I was able to finally find the right medication with Jackline and that has made all the difference in my life.
More than 1 year agoGS
Dr. Ngalame is a wonderful doctor who has only been attentive and respectful, quick with responses, and incredibly thoughtful.
More than 1 year agoNV
I am so grateful for finding this practice! She’s patient, understanding, and very helpful. I feel so comfortable when talking with Dr. Ngalame. You can tell that she loves what she does. It was very hard finding someone who will listen and work with you to find the appropriate treatment. I highly recommend her to others.
Thank you so much for everything you’re doing for me and others.
More than 1 year agoTJ
Less than 1 month agoInitials hiddenVideo visit
Less than 3 months agoInitials hidden
January 13, 2026Emily F.Verified patientVideo visit
Less than 3 months agoInitials hidden
Less than 3 months agoInitials hidden
January 8, 2026kevin B.Verified patientVideo visit
Less than 3 months agoInitials hidden
Less than 6 months agoInitials hidden
Less than 6 months agoInitials hidden
Less than 6 months agoInitials hidden
Less than 6 months agoInitials hidden
Less than 6 months agoInitials hiddenVideo visit
Less than 6 months agoInitials hiddenVideo visit
Loading...
How soon can I make an appointment with Dr. Jackline Ngalame?
Generally, Dr. Jackline Ngalame has appointments available on Zocdoc within 1 week. You can see Dr. Ngalame's earliest availability on Zocdoc and make an appointment online.
Is Dr. Jackline Ngalame accepting new patients?
Dr. Jackline Ngalame generally accepts new patients on Zocdoc. You can see Dr. Ngalame's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Jackline Ngalame accept my insurance?
Choose your insurance plan to verify if Dr. Ngalame is in-network.
Can I make an appointment with Dr. Jackline Ngalame online?
Yes, you can make an appointment online with Dr. Ngalame using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Jackline Ngalame work with?
Dr. Jackline Ngalame works with NGALAME EMPOWER PSYCHIATRY, PLLC.
What are common reasons for patients to see Dr. Jackline Ngalame?
Dr. Jackline Ngalame frequently sees patients for Anxiety, Attention-Deficit / Hyperactivity Disorder (ADHD), Depression, Psychiatry Consultation, and Sleep Problems. You can see other visit reasons for Dr. Jackline Ngalame on their profile.
What languages does Dr. Jackline Ngalame speak?
Dr. Jackline Ngalame speaks English and French.
How do patients rate Dr. Jackline Ngalame in reviews?
82 patients have reviewed Dr. Jackline Ngalame. The overall rating for this doctor is 4.85/5. They have a 4.79/5 rating for bedside manner and a 4.9/5 rating for wait time. You can read individual reviews and ratings on their profile.