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Qualifications and Experience
**Welcome to Macarthur Urgent & Family Care!** We are conveniently located near India Bazaar at Valley Ranch area. Fast, Quality and Compassionate Care Macarthur Urgent & Family Care offers Cost-effective, Alternative to the ER For Non-Life Threatening, Emergencies and Acute illness always fast, always friendly Physical exam for all age groups. Chronic disease management Diabetes, Hypertention, Hyperlipedemia, Asthma, COPD, Osteoporosis Menopause, HRT Contraception Minor surgical prodecures Minor Emergencies, Abscess, Allergies/rash, Insect Bites Falls Injuries, Broken Bones, Muscle strain and sprain, Lacerations Fever/Cough, URI/Bronchitis, UTI/Pneumonia, IV Infusions, Abdominal Pain OUR OFFICE REGULAR HOURS: MONDAY-FRIDAY 10 AM - 5 PM EXTENDED HOURS: MONDAY-FRIDAY 5 PM - 7 PM SATURDAY 10 AM - 6 PM
Verified Patient Reviews
I will say, Dr. Potla was perfectly nice once I engaged her with conversation about how she was doing, but before that, my experience was not great. I was definitely treated like an inconvenience. To be fair and to add context, my appointment was towards the end of the day and on the weekend (and I got the feeling it was especially tough day for the office), but it was made very obvious by all the staff that they were frustrated and ready to go home (which I understand) - but did not make my appointment enjoyable. Again, I understand a tough day, but I will be finding another doctor and office in the future.
She is one of the best doctor!
I filled out papers online before coming in, was asked if I was male or female. Then my sexual orientation. Not sure how that was prevalent. When I asked questions about my back...I was ignored. She told me I should have probably just went to a pain specialist and not her. I'm pretty sure you need a referral to even get to a pain management doctor. Didn't feel like the doctor cared. Will not be back.
Really sweet doctor.
I have been seeing Dr. Potla for about 2 years!!! She never disappoints!!!She has a great heart always smiling and happy !!! She is a hardworking, genuine, attentive, caring, and knowledgeable Doctor who takes her time to understand ones concern and diagnose accordingly!!! She is professional yet friendly and caring, and remembers all my previous visits and evaluate my progress and advice accordingly!!! Best Doctor ever, very accurate in diagnosing my illnesses; I highly recommend her to anyone looking for a Doctor, because her mission is to get you healed, and her hours are great too!! She has great staff; every visit makes me feel like I have known her and her staff forever!!! I thank you so so much Dr. Potla!!!
I was wheezing and she didn't even address that issue and minimized my symptoms. The doctor was unfamiliar with medical forms as well. I found her to be incompetent and uncaring. I would not recommend.
She was very professional and answered all of my questions with patience.
Dr was very calming and reassured me that everything would be OK. She gave me ease of mind
Dr. Jayaprada has a soothing voice which can calm down the anxiety in a patient. She gave me many tips regarding my issues and explained everything in an understandable manner. She spends time with us..not in a rush for another patient. She gives enough time for each patient. I would refer her to my friends for sure.
It was a pleasant meet with her. She's really kind.
It was done all smoothly, Doctor was so friendly and helpful and provides very good suggestions.
The lady at the front desk wasn't friendly and the doctor seemed irritated. Sad to say but I won't be going back
The first doctor I've seen in Texas since moving here and she made me feel very comfortable and welcomed. Definitely will be my doctor moving forward! Thanks Dr. Potla!
I am not satisfied with the doctor visit as my purpose of visit is not satisfied and It was not upto my expectation. Probably I would not visit again.
She is a good doctor for me and l told many of my friends and relatives to visit her if they hava any health problems .
She is really a nice doctor.
I went the establishment was told that she does not prescribe medication for adhd medications. Ok fine can I be seen for sleep issues she said yes however, she does prescribe that medication either. I ask how can you be a doctor and dont prescribe medications. My experience was bad put on your bio does not prescribe medications save peoples time and money.
Really very good treatment. She understood the problem clearly and provide treatment based in this. I like her way if treatment very much.
Dr. Jaya is the best doctor for family care. I like her caring and supporting to the patient.
Dr. Potla has tremendous knowledge and experience; she was able to clearly articulate Highly recommended family physician.
Superb and very detail oriented, as always!
Was thorough... spent time with me
very polite..highly recommended
The visit was amazing. I expected a wait because it was close to the lunch hour. There was no wait and Dr. Portla and her staff were very friendly.
She is both professional and delightful. There were many signs of someone who cares about her patients.
It is like homely treatment.
She was very nice and very helpful and had knowledge of the diagnosis and prognosis I needed.
The doctor talked to someone in the hall for 45 minutes about non medical things. Horrible service from front desk, even made me resend my insurance card even though I had sent it through zocdoc. Even the doctor was rude and short when she came in. Questioned my preexisting condition which was literally asthma amd was condescending the entire time.
She's a great doctor, soft spoken kind, and I really feel like she cares about her patients well being.
She was very nice and she listened to all my questions and spot on to write the lab tests for something I have doubt. Even after 3 weeks she remember all my health complaints I told in previous visit and evaluated my progress.
She's such an amazing doctor. She takes her time listening and answering questions, my appointment was the last appointment of the day and despite her long day she still listened and gave me the time needed. I definitely recommend her.
Really, she is always good, and ask all of my questions first and gives detailed answers and support!
Genuine, nice & very caring; unlike other doctors who always want to rush the patients out, Dr. Potla took her time to understand the concern & diagnosed accordingly. Thank you so much! Will be visiting again.
Kind of demeaning attitude.
She was great, very polite and informative.
This Dr was great. For far exceeded my expatations. I look forward to scheduling with her in the future.
I waited about 15 minutes but I was late so it was my fault. The Dr. is amazing. She is very knowledgeable and listens to my concerns. Would recommend her to anyone. I go on my lunch hour and am back at work in no time at all.
Nice and good
She is very attentive to detail. Listens to the patient's Voice and professional. I would highly recommend her
Great and funny doctor
She was friendly, caring and professional. I immediately felt comfortable and will return as needed.
She is really very patient in answering any questions and knowledgeable. thanks Jaya.
She is really very patient in answering any questions and knowledgeable. Thanks Dr Jaya.
I was not happy with my visit to the doctor since she was not able to treat any of my conditions. I visited her thrice for different problems and have been disappointed all the times. She gave me medication(steroid) which I continued for about 3 weeks for my skin eczema without any positive results. The same problem was treated by another doctor ( 1 visit) and I was fine in a week. My other visit to her was with acidity problems which she was not able to address. She dismissed them as acidity problems and just termed it as a cycle of events. I would not recommend her to anyone
Dr. Potla was very kind hearted and compassion. She listened to everything I had to say.
The best Doctor I have been to in a REALLy long time. She was awesome.
The reason for my visit was a sore throat. I was checked in immediatly and taken to a room less than 5 minutes later! Office staff was very courteous, and Dr. Potla was just wonderful. I was in and out in less than 30 minutes. I will definatly be back!
Very kind. I felt like she had my best interest at heart. She suggested getting a routine physical and papsmear done and expressed an interest in knowing my personal habits like work and school.
Excellent service. Patiently answered all our questions and very professional.
Excellent service. Patiently answered all our questions and very professional.
She's very kind and I had a great experience.
I feel very comfortable and I recommend for others too.
Dr Potla is very kind and she explains ver patiently and discuss problems in detail.
I was in a car wreck and I went to her for a checkup as a precaution. I entered that information when I created my appointment as well as with the forms I had to fill out when I first got there. When I got inside the room she asked me again about the wreck and before I could even finish she got very rigid and in an extremely stark manner said, "I DON'T DO CLAIMS. I WILL NOT DO CLAIMS, IF THAT'S WHAT YOU NEED I CAN'T HELP YOU." Talk about a doctor relating to a visitor! I reassured her that I wasn't involved in any lawsuits, I was concerned about my own well being. She reiterated that fact multiple times throughout the appointment and pretty much rushed through, I truly felt like she just wanted me out of there. As she was wrapping up she asked me what I did for a living, I told her I help manage an eCommerce Retail Store, she actually laughed at me and shook her head. This doctor laughed at me for my job, how disgusting and smug! After not only feeling insulted and very brushed off I left. I'm not here to deter anyone else, but I am very honest and as blunt as possible about my experience so that people know what they are walking into. Had I known beforehand I would have made sure to visit someone with a bit more candor, especially during such a tumultuous time in my life.
It was nice treatment.
her office got my pharmacy order wrong and i had to wait an additional hour to get my meds. Dr Potla was a little rude when i asked her about my meds not being sent to the pharmacy. plus i told her that i was out of blood pressure meds and she refused to give me any. she said on month was all she could give and she didnt even do that.
Very professional and informative. Made me feel comfortable and felt open to speak freely.????
Dr. Potla was kind, attentive, thorough, and professional. She took the time to get to know my history and ensure an accurate diagnosis. I would highly recommend her and will definitely see her the next time I am ill.
Doctor was very caring and took time to explain & clear my questions.
Dr Potla is kind and is a concerned physician.
I was very pleased with Dr.Potla! I'm so glad she was able to help me. She's very friendly and professional! She's the best!!
The doctor was really nice and very soft spoken. She was ready to listen to everything that i had to say and was never showing any rush. Also she patiently explained everything. What surprised me most was the next day she called my to inform that the results have come and also remembered what bothered me more when i visited her and checked if i was feeling better. Getting a call from the doctors office is not common but from the doctor herself was very touching. I liked her a lot.
She's great! Very friendly, professional and caring
Although the wait time took a bit longer due to a more urgent situation, I was checked on by the woman in the front who updated me on how much longer it would be which I thought was very nice. Dr. Potla was very kind and professional, I would definitely recommend her and I would go for another visit myself.
She is always prompt and professional while keeping you feel very comfortable!
She was a perfect a doctor, a perfectional, and a real human being. Totally recommend her.
Dr Potla is very friendly so it was like speaking to a close relative.
She was very reassuring and helped me figure out what was wrong really quickly. Very experienced in her field, and has a great sense of awareness. I would like to thank her for her help and look forward to having her as a primary care doctor.
Very sweet and caring Doctor!
Dr. Potla is extremely knowledgable, humble. And friendly. She took the time to listen to the personal situation, with all her experience she diagnosed the illness. visited yesterday and better already. She doesn't rush the attending patient to the ones waiting and that's a big plus. She writes down note for you on the medications prescription schedule. Most important of all, you can call her anytime to discuss about any visit related issues or doubts on the medication. I highly recommend this doctor.
She is caring & soft spoken.
She was absolutely wonderful. I thought it would be such a pain to find a new doctor when I moved here and she made the whole experience easy. I'll recommend her every time!
She is very patient in knowing the problem and gives reliable suggestions before recommending (strong) medicines.
She was very knowledgeable and you can tell she loves what she does! Highly recommended!
She was very professional and respectful. She seem to really care about my care and well being.