Jennifer Highley, PMHNP, PMHNP-BC, NP, MSN, NY

What patients are saying

Overall rating

4.82

Average wait time

5.00

Bedside manner

4.70

“Jennifer MacQueen was kind and understanding. She is very competent and seem to know exactly how I was feeling. I highly recommend her! ”

Lauren B.April 12, 2024Video visit

About Jennifer Highley

Focus areas

Anxiety

Depression

Post-Traumatic Stress Disorder (PTSD)

Bereavement / Grief Counseling

Family Issues

Relationship Struggles

Cultural Diversity Issues

Life Transition

Clientele seen

Young adults (18-24)

Individuals

Adults (25-64)

Seniors (65+)

Treatment approaches

Coaching

Motivational Interviewing

Cognitive Behavioral (CBT)

Positive Psychology

Interpersonal

Psychodynamic

Identity

Gender

Female

Languages spoken

English

Getting to know Jennifer Highley

Hi, my name is Jennifer and I'm a Board Certified Psychiatric Nurse Practitioner based in New York. I specialize in Anxiety, Depression, Chronic illness, Sleep issues, Life transitions, loss, grief and bereavement, Race & cultural identity, PTSD, Relationship issues, and Religion & spirituality. I’ve been in nursing for 23 years and completed my psychiatric training at Columbia University School of Nursing, MSN, PMHNP. I’m passionate about destigmatizing mental healthcare, and together with my colleagues at Lavender Psychiatry, I’m on a mission to create a world where feelings are felt, respected and cared for.

What should a new client know about working with you?

PLEASE NOTE, I’M IN-NETWORK WITH AETNA, BLUE CROSS BLUE SHIELD, CIGNA AND MEDICARE. I DO NOT ACCEPT MEDICAID. My style is warm, engaging, and personable. I value forming a strong alliance with each client, and collaborating on all treatment decision-making. I work with people from diverse cultural backgrounds and many different walks of life, including students, parents, professionals, trades, service industry, retail, entrepreneurs, creatives and tech experts. Starting treatment can be a scary and intimidating process, I’ve successfully treated many people who are new to psychiatric care.

What is your typical process for working with clients?

Booking Process: My office will email you a self-assessment to ensure I’m able to help you. If we’re a fit, we’ll reach out to confirm a new appointment time.I always keep slots available each week for new clients. Your First Visit: The initial session is a comprehensive, one-hour evaluation which allows me to understand your current symptoms and difficulties, and learn about important aspects of your past psychiatric, medical, social, educational, and family histories. At the end of the session, we’ll determine the best treatment course. Session frequency ranges from weekly to monthly depending on the type of treatment you’re looking for. If you’re already seeing a therapist, I’m happy to collaborate with them while guiding the medication aspect of your treatment. However, many of my clients see me for both therapy and medication management. My practice, Lavender Psychiatry, is founded and fueled by board-certified psychiatric nurse practitioners who create therapeutic journeys that are kind, convenient and transparent so that people can flourish. We have a fantastic team that works together to ensure our clients are well taken care of. This includes our care concierge team who is available 7 days a week between your appointments, to help answer questions and assist with any issues regarding coverage and prescriptions etc. We also have covering providers in case I’m away and an urgent matter arises. I look forward to meeting you and helping you in your journey to a brighter future!

Is this doctor in your insurance network?

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In-network insurances

Aetna

BlueCross BlueShield

Cigna

Medicare

UnitedHealthcare

UnitedHealthcare Oxford

200+ more in-network plans

Out-of-pocket fees and assistance

Files your insurance claim: You pay the session fee upfront and the provider files the claim for you, so you can get reimbursed directly without worrying about the paperwork
Charges post-reimbursement amount: This provider will only charge you for the amount you pay after you get reimbursed from your insurance plan, so you don’t need to pay the session fee upfront

More information on payments and coverage

If you use your insurance with us, we can reduce out-of-pocket expenses and still offer high-quality care. You may not have any cost related to your visit with us, depending upon your insurance plan. Most patients pay a small copay per visit, subject to any deductible or coinsurance that your health plan has.

Popular visit reasons

Binge Eating

Depression

Postpartum Depression

Psychiatry Consultation

Psychotherapy

Psychotherapy Intake / Initial Visit

Sleep Problems

Stress Management

Binge Eating

Depression

Postpartum Depression

Psychiatry Consultation

Education and background

Practice names

Lavender - New York

Board certifications

American Nurses Credentialing Center

Education and training

Columbia University, Master's in Psychiatric Mental Health Nursing

NPI number

1659595692

Patient reviews

All reviews have been submitted by patients after interacting with the practice.

Overall rating

4.82

Wait time

5.00

Bedside manner

4.70

Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here

44 reviews

Most relevant

She was very thorough in her evaluation, however, she made several comments that were insensitive and judgmental. Also, she didn't seem willing to accommodate to the type of care I was looking for.

Less than 6 months agoInitials hiddenVideo visit

Jennifer MacQueen was kind and understanding. She is very competent and seem to know exactly how I was feeling. I highly recommend her!

April 12, 2024Lauren B.Verified patientVideo visit

December 5, 2025Diana Z.Verified patientVideo visit

Less than 6 months agoInitials hiddenVideo visit

Less than 1 year agoInitials hiddenSource: Partner

April 9, 2025Elaina H.Verified patientVideo visit

March 4, 2025Ethan B.Verified patientVideo visit

February 26, 2025Catherine M.Verified patientVideo visit