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Qualifications and Experience
Awards and Publications
Dr. Nancy Lau graduated Magna Cum Laude with an M.D. degree from SUNY Health Science Center at Brooklyn. She was a former Clinical Assistant Attending in Gastroenterology at Memorial Sloan-Kettering Cancer Center, and at St. Vincent's Medical Center. Her practice includes general gastroenterology, colon cancer screening, upper endoscopy, irritable bowel syndrome, and liver diseases.
Verified Patient Reviews
The visit was very informative and my symptoms were addressed. The doctor appeared caring and knowledgeable. I felt very comfortable interacting with the doctor and staff members. She also scheduled a follow up for testing and suggested what I should do in the meantime regarding my medical issues.
Report Card For Dr. Lau after my first visit with her . Informative A ++++ Friendly A++++ Intelligent A++++ Thoughtful A++++ Efficient A++++ Skillful A++++ Expertise A++++ She is wonderful ! I am so happy that I found her through Zocdoc . Her staff is quite helpful as well .
Very professional and knowledgeable. Followed her instructions. Problem solved.
I have seen Dr. Lau before and I rate her very highly. She explains things very clearly, listens to--and answers questions. Her manner is polite and kind. About two years ago she diagnosed an ulcer that I had and treated it. Since then I have seen her several times. She is one of the best doctors I have ever seen.
Nancy was very thorough with her diagnosis and explanation. She easily told me the next couple steps to take in order to help my condition.
It was a pleasant visit. Dr. Lau is extremely knowledgeable in her field. Thank you
Such a great experience, friendly and professional staff
I liked Dr Lau a lot. Once in she spent a good deal of time with me, asking questions and explaining things.
Dr. Lau was very thorough, asked a lot of questions and offered me great advice and many options.
Dr. Lay is great and makes sure you understand and takes the time to listen. I totally recommend.
Very professional and explain everything in detail after examination. Provide different options and solutions.
She was really nice, great bedside manner, gentle, and seemed really honest.
Very professional, knowledgeable and thorough
Dr. Lau was very thorough and attentive. I didn't feel rushed. She made sure I had all of my questions answered.
Very thorough and very experienced.
Dr. Lau was very good. She was knowledgable, asked all of the right questions, and answered all of my concerns. The most important things to me upon leaving a doctor's office are knowing what I need to do regarding followup / further tests, what I can expect from the doctor, what information or further action they expect from me, and how the results of my followup might determine the next steps for treatment. Dr. Lau communicated everything really clearly leaving me with no questions at the end of our consultation. The office is located in the Mt Sanai Downtown Union Sq medical center, which will soon be (if it isn't already) one of the largest facilities in Manhattan. The location is not just convenient, but in close proximity to any other medical resources you might need while you're there.
In and out and easy.
Dr. Lau is awesome! She explained the issue in detail and is very patient!
Dr. Lau was super nice and was very knowledgeable about options I had moving forward. I'd highly recommend her to anyone.
I really like her. Much better than the one I saw last week!. Very professional! Gave me some advice! Very nice person!
Very informative and good listener. Staff is very helpful to.
Dr. Lau was very professional and courteous, and she explained everything patiently. More importantly, by following her instructions, my condition improved greatly! The only issue I had was with the lab (a separate entity within the bldg)--where things were a bit chaotic and the receptionist was grumpy when I visited to pick up my test kit and to drop it off. But that wasn't under Dr. Lau's control.
Very knowledgeable, clear, and professional, if not a bit curt.
First visit but felt very comfortable with her.
Fabulous! She was very thorough in her explanations and provided a lot of options for me.
Very thorough and professional.
Dr. Lau was very thorough and I felt that she really listened to what I had to say. I really appreciated this since she is the third doctor i've seen for the issues I am experiencing and I finally feel like I am getting somewhere in terms of diagnosis.
Excellent doctor, asked the correct question. treated the problem.
I really like Dr. Lau upon meeting her. Very professional and clear on what my next step should be to be better health. Some review said she was robotic or rude but what I saw was her acknowledging what you, as a patient, is telling her. Side note: She can speak a bit fast so remember to bring a notebook! :) The wait was not too bad. At first I felt odd that no one was there at the front desk but one of her staff came out 10 mins before my appointment time to check if I were already there. (I think that is where the real deskwork is). I was soon brought to see Dr. Lau after I finished my paperworks. The female staff I spoke with were super nice too.
Dr. Lau is efficient in treating ailments. She took my thoughts into consideration when creating the next best steps for my treatment. Her hours are also make her reachable, so you don't have to wait weeks to make an appointment. Aside from her flexibility, she is very communicative about lab results and diagnosis.
I did have a wait but didn't mind since it's because she doesn't rush her appointments. Dr Lau asked lots of questions, took time to listen and was very detailed in her feedback.
Very professional, courteous, helpful and comfortable to discuss sensitive details with.
Dr. Lau is a fabulous doctor! I really enjoyed meeting with her. She is SUCH a good listener and communicator. After my first appointment, she called me on the phone and we spoke for 30 minutes and she explained all of my test results. Then I was able to cancel the follow up appointment, and instead schedule a colonoscopy. She was so great during the colonoscopy too. I really trust her. Her office sees you instantly, there is never a waiting period. Even for the colonoscopy, there was zero waiting time. Everything was fast and efficient. I love it.
My wife had a wonderful visit. Dr. lay and her staff exemplify professionalism in every sense. I would highly recommend anyone suffering from stomach ailments book an appointment.
Dr. Lau was very thorough and gave me options to figure out where my pain was coming from. She gave me some dietary recommendations while I went for additional testing and contacted me as soon as she received my results. She was considerate of my time and concern.
She is very pleasant and is thorough in her intake.
Dr. Lau was extremely clear, patient and thorough. She asked many detailed questions and spent a good amount of time with me. Her answers were helpful and I was extremely pleased with my experiences with her!
I was nervous to visit a gastroenterologist for the first time, but Dr. Lau was kind, and made me feel comfortable. She was very thorough and took the time to talk through everything with me. The office is also very clean, and don't let the colder demeanor of the rest of the office staff bother you because Dr. Lau is certainly worth a visit.
Very good. I was able to get an appointment the next day - and once their the whole office ran as a well oiled machine. I was seen quickly, barely kept waiting, able to schedule next appointment quickly and easily.
Dr. Lau was wonderful - she was extremely knowledgable and did an amazing job of answering all my questions (believe me -- there were a lot =P). I haven't come across many doctors who are as patient as Dr. Lau and I would highly recommend her to anyone.
Dr. Lau was the first doctor that really listened to my gastrological issues. Her recommendations were holistic and included everything from diet, to supplementals, and prescriptions as a last resort. Thoughtful doctor to address the root cause of your issue, not just put a bandaid on it. Highly recommend, just be ready to wait in the waiting room.
Dr. Lau seems to be very patient and is a great listener. She takes her time when explaining and makes sure that you understand before moving on.
Dr Lau thoroughly explains everything in a clear and concise manner. I appreciate the fact that as my doctor, she is so detail oriented. She is warm, personable and very knowledgeable. I have recommended her to several friends and the feedback is always very positive.
She was great -- efficient, quick, and provided an immediate action plan for my health problems.
Dr. Lau was wonderful — her office agreed to see me last minute, and she was efficient, caring, and provided really clear next steps (both medical and things I could begin doing right away at home.) I feel like we have a clear plan forward and that she was very kind and a great listener.
I've seen quite a few specialists & doctors and over the years but Dr. Lau was the best I've seen. She was able to determine my illness and was patient and very helpful in making me understand things.
I would never go to see Dr. Lau's office again!! I made the appointment at 4:00 o'clock and had to wait for 40 min to see the doctor!!!! If you are too busy to see so many patients, just don't make too many appointments available!!! She finished my appointment in a rush way and later I found that there is something wrong with my prescription!!! And I can't pick up my medication for the whole weekend!!! Worst experience ever!!!
Dr. Lau was very sweet and very professional. She listens and asks questions to make sure she has a good understanding of what is going on. I was happy with her suggestions for treatment and look forward to my follow-up with her.
She is always very focused on the patient and very thorough.
Doctor Lau was great - asked tons of questions to get to the heart of my symptoms and was able to diagnose two possible paths, as well as a variety of treatment options for each, right away. Very sweet and understanding. I was not seen for 45 min after my appt time, but the assistant was super apologetic and I'm guessing it was just an off day. Staff were very proactive about looking into what treatments were covered by my insurance. Office is located inside a larger medical facility, so waiting room is HUGE + treatment rooms are all comfy, clean and modern. Recommend!
Dr. Lau has helped me understand my situation and explained how I can treat myself with an idea of what I may need to overcome. I highly recommend her and will continue to see her.
Very helpful and great at explaining things. Answered all of my questions well.
The doctor was great. Very knowledgable and respectful of my problems and concerns. Definitely recommend her.
I had an excellent appointment with Dr Lau. She is no nonsense and gets straight to the point. Her bedside manner is very assuring. I felt very taken care of. She does a very thorough inspection of my issues. I definitely will be going back to her and would recommend her to anyone.
Dr. Lay was very professional and understanding regarding my symptoms and recommended a procedure that helped me to move forward with personal health goals.
Professional and convenient! I felt very comfortable with Dr Lau and it was my first time seeing a GI.
I did wait aover 30 minutes but I was there early at 9:30 am.
Dr. Lau is extremely professional and thorough and spends time to discuss all questions and options of treatment. Her staff is very helpful as well.
Very professional and answered any questions I had.
Friendly staff. Had to wait a little bit, but nothing crazy. Dr Lau was very specific and talked to me for about 20 minutes. Very professional, very warm, would use her as my doctor.
Didn't really do anything
She was super informative and thorough with explaining the possible conditions and possible options available for me.
Great experience! Dr. Lau is friendly and professional. I had a short wait time and a speedy appointment.
She was very informative and it was clear she is a specialist in her field. She was able to explain things in a way for me to better understand., She also discussed all treatment options.
Dr. Lau was thorough in explaining my options, and attentive in jotting notes as I described my symptoms. Moreover, she drew visuals and jotted notes to help me understand my options. She is pretty solemn in character, but professional. I was seen right away!
great Doctor, she took the time to talk to me and explain various solutions to my problem.
Dr Lau made me feel very comfortable during the visit and I look forward to working with her.
Dr. Lau explains everything thoroughly and answers all your questions. She also follows-up with phone calls for test results.
Knowledgeable and professional.
As always, she was informative and thorough. Very professional and knowledgeable. She did not dismiss my concerns or ideas.
She was great. Very professional and clear in explaining what the issues could be. Very happy with her.
Most professional, competent, and thoughtful experience I have had with a health care professional.
She doesn't have much of a personality and comes off very robotic. She's difficult to understand.
She's very thorough and explains complex issues in a clear and caring manner. Even my dad was impressed and that was big. Only problem would be that I didn't know that the anesthesiologist was out of network, which was an unpleasant surprise, costing me a lot. That being said, I would return to her if, god forbid, anything goes wrong in the future.
I have been going to Dr. Lau for a long time. She is always patient, a good listener and answers all my questions.
The office location is extremely convenient, and facilities are clean. It is slightly confusing as there are many other doctors who share the space, but staff are polite and will direct you in the right way. I called their office to ask about changing my appointment and it was quick and easy-- someone picked up the phone right away and changed it over the phone. I was a little early to my appointment so I waited a bit, but Dr. Lau saw me very close to my appointment time. She was clear and to the point, and I booked a [diagnostic] procedure for the next week. I didn't feel that she was pushing me in one direction or another, it was clear that for my condition, it was necessary for an accurate diagnosis. However, since the condition isn't debilitating, it was completely my choice. I would recommend her to my friends and family!
She provided detailed explanations and options for further evaluation/management of my presenting problems (including medical AND behavioral/nontraditional treatment). I feel confident about her knowledge on all subjects we spoke about.
Money wasted. Don't recommend.
I think Dr. Lau is very interested in why you're there to see her. She really wants to help her patients from my personal perspective. I will consider Dr. Lau as more than a doctor running patients through her practice. I think of her as a true doctor that wanted to be a doctor for the right reasons.
Very thorough, very attentive, doesn't rush. Gives great attention to patients
Dr. Lau was very informative in explaining what I needed to know in connection with the colonoscopy that she was going to perform (and did perform at a later date) as it related to another condition I have. And the procedure went well, thanks to her ability and her team, which also was very professional and helpful. I'm a stickler for not waiting long and that would be my only complaint. For my consultation, I was told when I arrived that she was running late and to come back in an hour. For the colonoscopy, at 8:30 a.m., I was again told she was running late, although this time, as I recollect, the wait was not much beyond a half hour.
I am incredibly frustrated with this team. They sent my prescription to the incorrect pharmacist. Completely disorganized - I had several assistants call me the day before my colonoscopy, and they were unaware of the other phone calls. Lastly and most upsetting, I was never called with the test results. I followed up twice and was told "the lab never sent the information" - more than 2 weeks after the procedure. I am quite upset and would not recommend seeing this office.
No bedside manner. Woke up before my colonoscopy was finished and she didn't care at all.
I thought Dr. Lau was excellent. She was professional yet friendly. I had full faith in her competence as a doctor. What more can you ask for?
My visit was extremely thorough and she took the time to listen to all of my symptoms and explained my options in detail. I have several more visits to go until I can judge the full treatment but so far I'm very pleased.
Very professional and had a lot of knowledge about interaction between different existing conditions.
She was very informative. She listed out all the possibilities and all my options for a definitive diagnosis and treatment options. Since it was my first visit, it's hard to judge whether or not she is making recommendations that are best for my particular case. I have some follow up appointments so I will know better in a month or so how she did with proper diagnosis and treatment.
Nancy was very polite and didn't keep me waiting at all. The entire experience was seamless. The only feedback I can give is on diagnosis. She gave me so many options that I didn't really know what was wrong with me. I feel better now though, so that's good. In all fairness, there were a lot of things that could've been the cause.
I was seen very quickly and really appreciated that. She's a great listener, and very thorough. I felt so comfortable talking to her. The office is great and in a great location. Love the staff, too!
She knew what she was talking bout and was very professional.
She is extremely detailed in her explanation and takes her time. I did not feel rushed
She was a nice person and as a professional provided me with clear options.
She is very thorough and knowledgeble.
Dr. Lau knows what she is talking about, will listen to you, and will explain thoroughly. I am impressed. She's nice too!
Very efficient yet personal. Conveniently located and non-stressful!
Such a lovely lady; very professional. She put you at ease once she enters the waiting room.
Dr. Lau and her team were great. Just ignore the rude people in the lobby out front! Dr. Lau listened carefully and broke down a lot of complicated information for me very clearly. She answered all of my questions and made me feel very comfortable. I felt like I knew exactly what to expect before being examined, which is rare. Would definitely recommend her.
Dr. Lau was informative and very thorough. The only thing I was unhappy about the visit was the long wait time. It was my first visit and I arrived 15 minutes prior to my appointment. However, the assistant did not give me papers to fill until 45 minutes after my arrival! Hope they will improve the wait time.
Dr. Lau was very detailed in her exam and wanted to thoroughly understand family history to make the proper assessment for treatment. She provided options for preventitive treatment and I didn't feel pressure towards making an immediate decision, nor did she try to persuade me with strong opinions. I felt very comfortable the entire time and I was put at ease. However, I did have a long wait time before I was seen.
She was very thorough, wrote all my symptoms on a piece of paper and was very patient in explaining.
Dr. Lau was so thorough and nice! She walked me through everything, answered all of my questions, and recommended multiple options for treatments. Highly recommended!
She was very informative; took note while I talk to her and gave it to me at the end of our visit. She was caring and took time to talk to me.
She was great, very thorough and knowledgeable. If my wait was longer than expected it's because she was giving the same care and attention to another patient that she gave to me, so it's hard to complain. I wish she was my GP!
Dr.Lau is very professional, organized and straight to the point. Its hard to find a good doctor, who not just takes your tests, but explains the problem from the roots, and writes the management plan in front of you, taking many factors into consideration. Great doctor.
As usual, my experience with Dr. Lau was very pleasant. She's a very thoughtful and intelligent person, who has always been helpfully clear about what's going on and what treatment options I have. Also, I find the office to be very professional and clean, which unfortunately, is kind of a rarity in this day and age.
very nice informative doctor who listened and helped in easy terms. she was great.
Dr. Lau was extremely nice and very approachable. I felt comfortable asking many questions and she answered them fully. I also felt comfortable answering the many questions she had about my symptoms because she was so personable. She broke everything down so that I could understand what was going on and what to expect. She even gave me tips on lifestyle/diet changes I could implement immediately. I recommend her without hesitation.
Dr. Lau and her staff seem to be very disorganized. Dr.Lau herself somehow "forgot" to give me the proper preparations instruction before I went in for a test, and it took a week for results to get back to me when I was promised less than 2 days.
Dr.Lau was really good. Very concerned about your health and the proper steps to take. Easy to talk to. I will be returning
my visit with Dr. Lau was overall a great experience . she was very thorough and took her time to really listen to my symptoms, with out judgment and to make proper recommendations.
I found Dr. Lau to be very knowledgeable. I felt her active listening to be a bit overwhelming at times - she wanted to say 'yes' after each thing I said which made me a bit anxious. She also gave me a full comprehensive plan for the specific issue I was dealing with, which was thorough, but also a bit intense to hear the word 'surgery' - if the other things she was prescribing first didn't work. All in all - she was thorough - she examined me, heard out my medical history, answered questions, and gave me solutions - I've only gotten to try one as the second is still at the pharmacy but am already seeing very positive results. I would definitely check back in with her, should I need to.
She was really nice!
Very professional and patient. Going for a second visit for a follow up. Hoping to be healthy !
Very professional. Clearly explained what probable cause maybe and what course of action should be taken.
Dr Lau is professional and is very detailed. She certainly seems to have a lot to of experience.
I liked that she wrote everything down and explained the steps to be taken.
Long wait (~45 minutes from my appointment time) and slightly awkward check in and registration process, but once I saw Dr. Lau and her assistant, they were both professional, attentive and thorough. I hope she can resolve my issue with the treatment plan she described.
Dr Lau provides a lot of explanations with drawings which is great.
She was easy going, professional and informative, She explained what results came back and offered various steps to take. My minor surgery went well Dr. Lau and the medical staff were excellent.
After several unsuccessful attempts with my gastroenterologist, I made an appointment with Dr. Lau to get a second opinion. She was very professional and caring. Took the time to listen and review my symptoms and essentially came up with the best route to get to the bottom. I left her office with a smile and confidence that everything will be alright and that I was in good hands. Highly recommended!!!!!!
thorough, attentive, clear
I've been seeing Dr. Lau for years. She is exceptionally thorough and takes time to talk to patients about all their concerns, their possible remedies and options, and then explaining in detail the option that is chosen. If you ever get a procedure with her, she and her anesthesiologist are a fantastic team and the whole thing is pretty comfortable (as those things can be). I highly recommend her.
Dr Lau is very pleasant, listens, and is easy to talk to. I love that she shared information about alternative medicine (probiotics!!) and was knowledgeable about supplements that I take. Her staff is great as well.
She is very good at listening and then providing several options for solutions. She is very knowledgeable and let's you then make a decision based on all of the information she provides. Highly recommend!
Dr. Lau seems very knowledgeable and took time to thoughtfully answer my questions, as well as explain a plan for treatment thoroughly. I did have to wait an hour to be seen, but would still recommend Dr. Lau. She's friendly and seems to really care about her patients.
Amazing bedside manner and very knowledgable. Happy to have found such a great doctor.
Dr Lau was very thorough. Most doctors these days check your blood pressure, ask a few questions and then send you on your way. Dr. Lau on the other hand had no hesitation in booking me in for proper internal checks of my body which is what I had wanted and afterwards I was given a clear bill of health which gave me piece of mind.
Dr. Lau was great. She was very thorough and took the time to explain all of my options, what they meant and what the next steps would be. As someone who is extremely cautious with doctors and medicines, I greatly appreciated her attention to detail.
Very thorough and explained things very well!
Awesome visit! Dr. Lau asks tons of questions to get to the bottom of your issue and then writes everything down as she explains in a great way for you to keep as a reminder of diagnosis and visit. She is on top of my problem and is giving me some real solutions.
Dr. Lau is extremely intelligent, professional, thorough and efficient. She explains everything clearly and shows concern for your well-being. I left my appointment 1000% confident that I chose the right doctor for my problem.
Really appreciated Dr. Lau. Meticulous in questioning and very knowledgable. Helped me trace some of my issues to something. She even called me to tell me my results. Great doctor, wish more were like her!
Excellent Dr lau is great, she explain everything in detail, and take her time with me. Great doctor.
Dr. Lau was very thorough and explained my situation very well. She was concerned and had excellent bedside manners. I would highly recommend her.
Very thorough. Went through each step carefully with me. I had a colonoscopy with her. It was pain free. I freaked out during the preparation but she called me back even when she was not in the office. It's reassuring to have her call me back on her time off. I don't usually leave a review or have I met doctors that a deserve a review, but Dr. Lau definitely left a good impression.
Dr Lau was very nice, informative, and wasn't dismissive. The office staff was kind and very helpful. I like the fact that do do endoscopies in the office, and one doesn't have to go to the hospital. Over all great experience.
Dr. Lau took her time with me, I didn't feel like she was rushing me out to move on to the next patient. I got the necessary tests done and now know the cause of my stomach issues. No doctor ever advised me this way before. Highly recommended.
She's is very detailed about any procedure and makes sure every step of the way is explained so you have no confusion. Very direct and very professional.
Dr Nancy is amazing. She asked me lots of questions and is making plans for more steps. I saw a doctor before who barely asked me anything and sent me on my way. I am so happy I got a second opinion. I would recommend her to anyone
Almost an hour wait.. They said they were "double-booked". If this was the case, they should have not confirmed my appointment. I had to re-fill out all the medical forms even though the information should have been obtained from online. They said they did not have access to those. I was told to call back for test results if I haven't heard anything in 2 weeks. I don't think this doctor would be worth going back to in the future after I resolve this issue.
Dr. Lau and all of her staff were very courteous and professional. I'm very happy with my visit.
Nancy was very through with her explanation, and seems very knowledgeable in her field of work.
She was very attentive and paid attention to me while I listed my symptoms. Then she wrote down all the possible routes/procedures she may have to take in order to diagnose me. I'm a very visual person so I liked that she wrote it out for me and I can review the notes afterwards, as opposed to having to recall from memory.
She was very nice and very profesonal. She explained everything very nicely. She took her time to explain all my questions. I recommend her.
She is absolutely amazing and knowledgeable! This was my first consult with her and she made the environment seem as if we had had prior encounters as patient and doctor. She takes the time to thoroughly educate her patients and I certainly did not hesitate once about being under her care!
DR. Lau and her assistants were very nice and helpful. I've worked with other doctors, the exam can be quite painful, but with DR Lau, it was just slightly uncomfortable.
Dr. Lau is very thorough. She knows GI.
Overall, Dr. Nancy Lau was a very attentive physician who was able to diagnose me in 3 visits. In the 3 visits, I had to wait 30 minutes or more each time. Also, 7 months later, I'm still being billed by this doctor.
I thought Dr. Lau was very kind and professional, she was able to explain all the possibilities for the problem I was having and she is very knowledgeable about everything. I highly recommend her.
I was very pleased with my visit. Dr. Lau was able to explained in a way that I was very confident when I left her office. Her knowledge and her approach gave me a lot of hope.
Extremely sweet and knowledgeable. Very soft and attentive to all your needs and concerns. Great doctor!
She is the Sherlock Holmes of gastrointerologists. She will work hard to uncover your mystery problem.
I went in absolutely with no problems and after a procedure I had a problem. She wanted me to have every test done that did not have to do with what she did. I asked her who's paying for it she said the insurance which of course it was not. It was going to come out of my pocket.
She was very informative. And I did recommend her to a coworker.
She is knowledgeable and polite. She is also very honest and was able to easily breakdown my situation to help me fully understand.
Dr. Lau was very professional and very thorough. She wrote down absolutely everything I told her and made me feel like she was really listening to what I said. She came up with a range of test options and thoroughly explained the reasoning behind each one.
I was very impressed with Dr. Lau. She was methodical, knowledgeable, and punctual. I highly recommend her.
Really informative and professional. And very nice. Her staff too.
Pretty impersonal, and felt out of touch.
Great experience all around for a first-time patient. Assistant was also knowledgable and nice.
Excellent - very thorough and very professional and comfortable. She didn't rush at all, which was great :)
Really nice and professional.
Doctor Lau is great! Thank you!
Very thorough! Explained everything in detail and in a kind manner.
Dr. Lau listened to me and answered all my questions, which is very important to me. She also gave me some great advice which has proved useful over the past few months. Pleasant experience altogether.
I've been going to Dr. Lau for the past three years. She knows her stuff! She always explains my options very well and listens thoroughly before making a decision. Only downside to the office is administrative - the wait times are usually 30 to 45 minutes even though the office isn't crowded, and it's sometimes a pain to get them to call in prescriptions.
Firstly, her assistants' office is right at the back of the waiting room, so usually they are not notified timely upon sign up at the counter, even though the doctor is free at the appointment time. There was once I waited for more than 1 hour, so I called the office and she said they she did not get notified by the counter!! Secondly, the doctor doesn't seem able to pinpoint my medical issue, even though I had gone through the endoscopy she recommended I do. As such, she put me through many rounds of blood and breath testing, and yet still no diagnosis. Which makes me think that she just wants to get more business from all the additional tests she made me go through within the span of 6 months. I am not going back again.
Dr. Lau is very professional. Took the time out to listen & ask questions. Didn't rush through anything.
I appreciated that she spent so much time with me in her office before she even examined me. I felt she listened carefully and gave me the time to discuss all my concerns. She was very thorough explaining the possibilities and the next steps.
Great Doctor, very kind and explained everything I needed to know!
Very helpful and listened to my issues before offering advice. She was willing to try multiple options and explained each one in detail.
Very detailed diagnosis and analysis of the problem I had
She was very uninformative, didn't really answer any of my questions. I have been having gastro issues for years and finally went to a doctor trying to figure out what was wrong with me and she gave me a GI procedure involving anesthesia and everything and afterwards told me I was "totally normal" -- not helpful at all because I didn't feel normal. After all the bills and time spent in her office and in surgery I ended up just finding another doctor to go to. Also had to call about 4 times to finally get a response from her or her staff to send over the records from my procedure to the new doctor.
Dr. Lau clearly laid out her reasoning behind the plan of action and offered options for the next steps. Efficient while also being attentive and considerate.
Brilliant doctor, highly recommended.
Dr Lau was very thorough, attentive and extremely patient. I am a healthcare provider myself, and I found her to be extremely knowledgeable and reliable. She spends a lot of time listening and then takes the time to explain her recommendations.
I took my mom for a visit to dr. Lau. She was very informative and very detailed about the causes of moms stomach problems. She explains everything and even writes it out on paper to get a better understanding of it.
Professional, easy to talk to, efficient, with a terrific staff.
She was thorough, professional, and concerned. Just what you would want in a medical professional taking you through testing
Dr Lau is very personable and she works with a great staff. They made me feel very comfortable and I would highly recommend her.
Explained everything to me very thoroughly and answered all my questions.
I needed a new doctor in NYC and I am really glad I met with her. She is attentive and very thorough.
Dr. Lau is very knowledgeable and she very clear and thorough with her explanations. She listens to my questions attentively and very reassuring with her answers. Highly recommended!
I went to Dr. Lau after having a terrible experience with another gastroenterologist. I was relieved to find her to be very understanding, knowledgeable, and respectful. Most importantly of all, she did not treat my like an aberrant child but instead like an adult.
As other people say Nancy Lau is very thorough, she is very well organized, she explains you everything. I had upper endoscopy, colonoscopy with her. Her office stuff is very nice, fun and make you feel comfortable. I even freaked out once because of anesthesia. Dr. Lau calmed me down professionally :) I`m also amazed that she would give me a call at 8 pm with my test results! She always calls right away and will spend quality time with you.
I've only been to her one time, but it was a fantastic experience. Everything was great!! She is very thorough and listens to everything you have to say with Patience. I have had issues for a long time and she is helping me investigate and solve in a new way. Love it!
SUPER patient. Answered all my questions. Very thorough. I'm so glad I was referred to her.
Great GI. Will go back. So far had a very good experience.
My visit with Dr. Lau went very smoothy. I was seen almost immediately. In fact, had I not been filling out paperwork, I might have been seen even sooner. It may have been something like 10 minutes from the time I arrived until we were face to face, and I arrived 10 minutes early for my appointment. Once we met, she was professional in every conceivable way, friendly, and thorough. She took a great family history and seemed to appreciate that I brought in all my medications for her to look at (I highly recommend doing this when you're seeing a new physician for the first time, you never know what you might forget). I made a slight joke about pooping at one point (how can you not when you're talking about gastrointestinal problems) and she chuckled a bit. I was relieved (haha) that she very clearly has a healthy sense of humor. Dr. Lau managed time efficiently, but I didn't feel rushed. She listened to and answered every question I had... there were many. For example, I asked if she would write down some treatment plans for a condition I potentially have, which she did. She also wrote down a very detailed list of items I can eat and things to avoid. I was appreciative of her willingness to take the time to do these things. She decided I need to have a procedure soon, which she explained to me in detail, and she made certain I was able to set it up within a few days time. There is a medicine you need to drink before going in for the procedure and the office gave me a coupon for it just in case my insurance coverage was bad. On one hand, I suspect the pharmaceutical company supplied them. On the other hand, I thought it was rather thoughtful to provide something like that to a patient--it shows an understanding of how deplorable health insurance coverage can be. I've only met Dr. Lau once (I will see her again for the procedure next week), but I believe one of her best qualities as a doctor may be that she does not talk down to patients. At least, she didn't talk down to me. Simultaneously she was able to easily illuminate terminology unfamiliar to me. So I'd say all in all it was a great meeting and I can't imagine I'll need to see any other gastroenterologist for the duration of my time in the city unless my initial assessment is incorrect.
Dr. Lau is a professional. She took the time to explain all details concerning my health and the future path we were going to take. Dr. Lau is thorough and answers all questions with compassion.
Dr. Lau was very pleasant and explained everything in a way I could understand. She was very patient and took the time to let me know what all of my options were, making sure I was comfortable with how to proceed. I highly recommend her.
She was extremely thorough and laid out several different approaches we could take to figure out what was wrong. She asked a lot of questions and I felt comfortable seeing her. Only downside was 30 min wait time when I arrived promptly for my appointment,
Dr. Lau was great. Very professional and patient. Walked me through all of her thoughts and answered all of my questions (even writing out notes for me to take as she talked to me)! Huge difference from another GI I had previously seen. My only negative comment was about the Blood-Draw station for the practice. It was very understaffed and the only technician there was extremely slow and rude. Otherwise, I highly recommend Dr. Lau!
I am very pleased and happy with being DR Lau's patient. She has a great "bedside manner" very capable and smart! THANK you Zoc Doc!!
Dr. Lau was extremely professional and informative. She listened to everything I had to say and explained her thought process based on my comments before discussing next steps. She was very clear, helpful and understanding. Such a great doctor - I will definitely go back.
She was very nice.
I can't say enough great things about Nancy! She was incredibly thorough and thoughtful, she explains everything and even writes it all down for you to take home. I never felt rushed, and felt 100% comfortable with her. Easily one of the best doctors I've ever seen!!!
The practitioner was very thorough and clearly has done this many times before and is comfortable dealing with many different issues and possible outcomes.
I felt very comfortable with Nancy Lau. I was nervous about my appointment but she took the time to explain everything in detail. She even drew a diagram on a piece of paper which was helpful. She wasn't rushed and the office was nice and I was seen relatively quickly.
Hands down the best doctor I've ever seen. We sat in her office and went over all my symptoms. She listened and asked questions as she typed notes of what I was telling her; it was not rushed at all. We went in the examination room and later set a course of action for treatment. I really like that she went over some home remedies that can alleviate my discomfort while I get some tests done. She wrote down several key points and was very thorough. I highly recommend Dr. Lau!
Dr. Lau is great. I had to have a colonoscopy and she explained all in detail and never rushed me. The actual procedure was a lot less scary that I expected it to be. She and her staff were super nice and professional. Can highly recommend her.
She was very nice and professional. I am glad I went into see her.
Dr Lau is patience, pleasant, professional and took the time to explain everything and listened to my questions and concerns. The staff was friendly and all together, it was a much more pleasant visit than I would have expected.
Dr. Lau was an attentive listener and walked me through her reasoning for the course of treatment with detail around what to expect based on different treatment options. It was night and day from my other GI doctor.
The wait was a little long, but this doctor is excellent. She listens intently and details every option for diagnosis and treatment very well.
Colonoscopy procedure. The doctor was very informative and friendly during the initial consultation and the staff was excellent throughout. Highly recommended.
As other commenters said, the doctor spent a good amount of time with me, which was highly appreciated. However, the wait time in the office was too long.
I went through several surgical procedures, but they were inconclusive. I wish I hadn't wasted my time. I also felt like the office was asking for payment even before I was treated. I don't have a copay and preferred to have my insurance pay their portion first, but the office was asking for payment upfront and offered to give me a reimbursement later. I don't think it's a good way to do business, nor is it typically of any other doctor's office.
Spent as much time as necessary with me. She was in no rush
I absolutely loved her! She was incredibly thorough and oh so professional! I had a rather delicate issue and was nervous going in, but she made me very comfortable and I walked away feeling well taken care of. She made diet recommendation and carefully went over treatment options.
She was very pleasant and thorough when it came to taking down my symptoms and medical history and doing the examination. The only reason I didn't give her five stars is that more tests are required so I can't comment on her diagnostic or treatment ability.
This was my first appointment with Dr. Lau. I didn't feel rushed at all and she was very neat, patient and professional. You can tell she really loves her job and is very good at it. She's nice too.
She is extremely thorough and took her time. I really appreciated it! Very nice and would definitely recommend.
Dr Lau is very careful. She listens to the patient and focuses on every single detail. I highly recommend her.
Dr. Lau took all the time I needed to really explain things to me and discuss all the options. She made me feel comfortable in a situation I was kind of dreading. She was great! The front desk, however, was very strange. There was never anyone there. Very large waiting room, large front desk with several work stations, but a total ghost town. I arrived ten minutes early, but the first sign of life didn't come until twenty minutes later when someone walked out from the back and called my name. From then on, things were normal. That was just very odd.
Dr. Lau takes time to explain everything and ask you many questions. She is gracious and very professional.
Very professional, knowledgable and kind. I would reccomend her! The staff was also very nice.
Exremely thorough, knowledgable and professional. I'd highly recommend her!
She was very informative and gave me all possible options. Unlike other doctors she did not speak down to me and always took her time. There was a bit of a wait but that is to be expected since she truly cares about each patient and does not rush.
Dr. Lau was great, she made me feel very comfortable for a rather uncomfortable subject. She was very thorough and listened to all my concerns. The only slight issue was I had a 8:30AM apt and got there at 8:25 and had to wait till like 8:35 for the assistant to come in.
Best doctor i have seen on zoc doc.
She is a really good doctor.. Very resourceful and gives advice about nutritional foods. My mom and dad loves and we highly recommend patients to seek cure from her.
Dr. Lau was great! My appt was at 4. I was in a patient room right away. After I finished the paper work the appt began in less than 5 minutes. She took a very detailed history asking questions other GI’s have neglected, did a physical examination, and took my issues seriously. My last GI told me my issues were related to anxiety and just brushed me off but when antibiotics I took for something else helped lessen my pain and symptoms I decided there must be a real issue here. Dr. Lau agreed and ordered blood tests to rule out other issues I have had in the past, and scheduled me for an Endoscopy. In the mean time she gave me instructions of how to eat and drink to lessen discomfort until the tests are completed which I must say has help. She is great!! I am completely happy.
Highly recommend -- I was extremely impressed with her explanations. She literally mapped everything out for me on a piece of paper and made me feel like I was dealing with someone who really knew what she was talking about.
The wait time was terrible. It took about an hour before I was actually seen. However, Dr. Lau was great! Very informative and took her time at both asking and answering my questions which is a rare find. I didn't feel rushed at all. Hopefully, I will have better luck on the wait the next time around. Will definitely be going back again and would recommend.
She is so kind and helpful! She patiently went through basically everything that was on her mind about my ailments and was very thorough. I felt very taken care of.
Dr. Lau is extremely thorough and attentive. She did not rush through any of my questions and she listened to all my concerns. She explained every detail about my health throughout the visit. She is my new regular GI doctor!
I LOVE NANCY LAU I'VE REF A LOT OF PEOPLE TO HER MY SISTER SEES HER TOO. SHE'S GREAT!
Dr. Lau is very efficient throughout the visit and is definitely knowledgeable in her area of expertise. I like that she listened to my concerns before dispensing information.
Excellent- I felt comfortable, listened to and well taken care of.
Dr. Lau was super friendly and thorough with her explanations. The visit didn't feel rushed at all and her office and staff were top notch.
I am very pleased to have found Dr. Lau. She is a great doctor, very thorough and takes a holistic approach. The whole team treated me very well. Thank you!
Dr. Nancy Lau was very professional and thorough. And she did a great job describing the issue I have.
It was good. She is very knowledgable doctor. She made me feel very comfortable.
Very professional, confident in her actions & diagnosis with a great bedside manner.
Really the best for endoscopy and colonoscopy!
Dr Lau is great! She's smart, thorough, responsive and caring. For certain (awkward) GI tests/procedures, I think it's very important to trust the doctor and feel comfortable with him/her -- Dr Lau helped my anxiety with those tests and I'm very glad I found her. The office staff is also wonderful and friendly!
Very pleasant and helpful. Highly recommended!
She was great, but I need a lot of tests, so that's not fun.
I love that she sat down w/me and explain what i would expect of my procedure,and her bedside manner was great.
Dr. Lau was very flexible about seeing me late on a Friday night to accomodate my schedule. She's very thourough in terms of taking medical history and explaining her recommendations - however, her bedside manner is just a little bit cold.
my visit to Dr. nancy Lau office was very welcoming and educational.She was very attentive to my medical needs and was very patient in explaining all the pros and cons.i would surely recommend her to anyone seeking a good doctor.
She is the best doctor I have seen on Zocdoc. She's very professional and caring.
Very thorough, very smart and friendly but a little aloof during history questions. Would definitely recommend.
Terrific experience. Prompt, comprehensive and helpful.
Very thorough and willing to answer all questions in great detail!
Dr. Lau took her time with me and answered all of my questions in great detail. She was easy to get along with and was very thorough--I felt like I was being well taken care of, and I would definitely recommend her. Only thing--wouldn't advise going if you're in a rush as I had to wait for about an hour. I think it was worth the wait, though.
Seems very thorough and knowledgeable.
Dr. Lau took into consideration every aspect of the symptoms I described to her. Nothing seemed insignificant to her and then explored all the reasons I might be feeling the way I do. She was patient and thoughtful. I'd highly recommend her, especially to anyone who tends to avoid doctors. I wish they were all like her.
Dr. Lau is very detailed and takes the time to explain things. I felt being in good hands.
Dr Lau is very professional, thorough and reassuring. She was careful not to prescribe me too many medications or do too many procedures, which I appreciated. The only thing I had a problem with was the wait time at her office. I usually waited for at least half an hour but once I waited for over an hour and neither Dr Lau nor her assistant provided any kind of explanation or apology.
Dr. Lau is very through and helpful. I found her to be sensitive and considerate of my feelings.
Dr. Lau was excellent. She took the time to meet with me first and was conservative and holistic in recommending non-abrasive and gentle remedies for my presenting problems as a first step, rather than jumping the gun to recommend costly or invasive services. She was gentle and put me at ease. Also she took the time to Google search a pharmacy that carried a cream she recommended at the end of my appointment. Highly recommend!
I only waited for about 10 minutes. As soon as I was finished with my paperwork she was ready to see me. She was extremely patient. She thoroughly explained everything and answered all my questions. I did not feel rushed at all. I would definitely recommend Dr. Lau to anyone.
Dr. Lau was very helpful, and put my issues at ease. Her assistant, Joanne, was very sweet and apologized for the wait time.
Highly recommended. She put me at ease immediately because she is very warm and approachable. She explained the upcoming procedure in detail and welcomed my questions. (Her assistant is a sweetie too.)
Very thorough in explaining procedure and respectfully answering all questions.
She's great. My first visit she took a thorough history and explained everything I needed to know concerning our next visit.
Doctor Lau and Team made me feel at ease and are extremely helpful and friendly.
Waited for 30 minutes for her assistant Joanne to come out and see me, despite the receptionist having called her as soon as I arrived. Took another 40 minutes for the doctor to see me. Doctor is fine, but they should something about schedules.
Dr Lau was super nice - she reviewed my situation and symptoms thoroughly, then outlined exactly what additional diagnostic steps she thought we should take and what her reasons were for suggesting them. I felt that my concerns were taken seriously, that I was treated with dignity and compassion and that she went out of her way to explain everything clearly to me.
EXCELLENT! She was thorough, professional, kind, and patient. She took a formal history before taking me to the exam room, took time to explain the process of the exam, and in her recommendation afterward took the non-invasive route and explained her prescription in detail. She even got on Google to search for a particular kind of pharmacy for me, and called two places to make sure they'd have what I needed. Her assistant was also kind and I was seen promptly. I DEFINITELY recommend Dr. Lau!
Here's the deal. I came back from France with this stomach issue that was new to me. I had an appointment with my primary care doc for Friday (today) but he called to cancel saying he couldn't see me until Monday. I was bummed and scared about going through the weekend not knowing what was going on. I found ZocDoc by doing a search for gastro-enterologists in NYC and remarkable found that there was a Dr Nancy Lau with available time to see me today (Friday). I researched her and came away pleased. The office visit was great. She's knowledgeable and communicative with information and responds to questions thoroughly. She set me up for an endoscopy for next week and talked (after taking a look at me) about what I can do to help myself in the meantime. Glad I found her and I have no idea how ZocDoc does what they do but they are bookmarked now - I'll tell you that.
I have a follow up visit after she gets the blood work back.
Dr. Lau is incredibly thorough and clear. I never felt rushed and she listened patiently to everything I had to say. Definitely felt comfortable talking to her and felt confident that she had a plan for helping me. I also liked that she wanted to do tests before shoving a prescription at me, which happens a lot.
She was very gentle and clear. She made me feel comfortable and even help me out to find out a phramacy that will sell the medication she recommended.
It was great(beyond my expectations)
Glad that I found her. She took time to do a proper physical examination, during which she found thyroid issues which were confirmed by blood test. She also referred me to an excellent endocrinologist for the same issue. She looks at the whole body perspective, and specialist doctors with this attitude are rare in my experience.
Pretty standard, it was just a consultation so the real test will be moving forward with the follow up tests and exams.
Not impressed with thoroughness, although the doctor was perfectly nice.
Dr. Lau was wonderful! My consultation was the most thorough I have ever had by a doctor in NYC. She listened to my issues and asked many questions to assess my situation. Then she proceeded to draw a diagram of my problem and explain it to me. I felt like I got a free medical crash course! Then she did an actual examination before helping me arrive at a decision for my next step. I will only use her from now on and highly recommend her to anyone who is looking for a gastroenteroligist. I must add that she saw me right when I walked in the door. I didn't even make it to the waiting room! Amazing!
She is wonderful