What patients are saying
Overall rating
5.00
Average wait time
5.00
Bedside manner
5.00
“She was great at listening and being open to my concerns while explaining her thoughts in a clear way. Overall great experience and looking forward to more time with her guidance”
Nicholas C.April 1, 2026Video visit
“The experience was nice didn't know what to expect but it went smoothly and I don't mind seeing her again. Felt very comfortable with her
”
Tandy N.February 10, 2026Video visit
About Rikki Franks
Clientele seen
Young adults (18-24)
Individuals
Adults (25-64)
Seniors (65+)
Identity
Gender
FemaleLanguages spoken
English
Getting to know Rikki Franks
I am a board-certified Psychiatric Nurse Practitioner with extensive experience in psychiatric and mental health nursing, building on years of practice as a Clinical Nurse Leader and psychiatric registered nurse. I have a passion for supporting individuals across the lifespan, particularly those experiencing anxiety, mood disorders, and other complex mental health challenges. My approach is patient-centered and compassionate, grounded in collaboration, trust, and evidence-based care to help each person achieve their highest quality of life. With a commitment to holistic well-being, I focus not only on managing symptoms but also on fostering long-term resilience and recovery.
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In-network insurances
Aetna
BlueCross BlueShield
Medicare
UnitedHealthcare
Office locations
Rikki Franks, APRN also offers online video visits for patients
Aware Behavioral Health (1 of 2)
5720 Lyndon B Johnson Fwy, Suite 660, Dallas, TX 75240
1 of 2
Education and background
Practice names
Education and training
- Purdue University, Post-Master's Certificate in Psychiatric and Mental Health Nursing
- Elmhurst University, Master's in Family Health Nursing
- University of Missouri-Columbia (Bachelor's)
NPI number
1205719374
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
5.00
Wait time
5.00
Bedside manner
5.00
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
14 reviews
Most relevant
She was very kind, made the process easy and was attentive to my needs.
February 5, 2026Christina D.Verified patientVideo visit
She was great at listening and being open to my concerns while explaining her thoughts in a clear way. Overall great experience and looking forward to more time with her guidance
April 1, 2026Nicholas C.Verified patientVideo visit
The experience was nice didn't know what to expect but it went smoothly and I don't mind seeing her again. Felt very comfortable with her
February 10, 2026Tandy N.Verified patientVideo visit
It was fast and she was easy to talk to
Less than 3 months agoIY
I am very pleased with Ms.Rikki
Less than 3 months agoInitials hiddenVideo visit
This was my first to ever do anything like this, so I didn’t really know what to expect. I felt comfortable and heard the entire time. I have a very busy life with my work and child and everything was so efficient. Anytime I reached out I had a response within a timely manner. Highly recommend!
Less than 6 months agoTH
Rikki is knowledgeable, intelligent, friendly, and easy to talk to. She’s attentive to my concerns and provides helpful, constructive feedback and solutions.
Less than 6 months agoDT
Wonderful and streamlined
Less than 6 months agoAD
Rikki is very personable, thoughtful, and knowledgeable. She takes the time to listen and is sincere in her care and follow-ups. I never feel rushed and always feel supported and confident in the care I receive.
Less than 6 months agoRR
Very kind and professional.And she was very easy to talk to and I appreciate her listening to me.Understanding me, not judging me just wanted to hear everything that I was going through and she had a kind ear.She listened with sympathy and respond.Ed with sensitivity and empathy I can't wait to meet with her again
November 13, 2025lateasa B.Verified patientVideo visit
April 10, 2026RayAnn G.Verified patientVideo visit
Less than 3 months agoCF
Less than 6 months agoCK
Less than 6 months agoRT
How soon can I make an appointment with Rikki Franks?
Generally, Rikki Franks has appointments available on Zocdoc within 1 week. You can see Rikki Franks's earliest availability on Zocdoc and make an appointment online.
Is Rikki Franks accepting new patients?
Rikki Franks generally accepts new patients on Zocdoc. You can see Rikki Franks's earliest availability on Zocdoc and schedule an appointment online.
Does Rikki Franks accept my insurance?
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Can I make an appointment with Rikki Franks online?
Yes, you can make an appointment online with Rikki Franks using Zocdoc. It’s simple, secure, and free.
What practice does Rikki Franks work with?
Rikki Franks works with Aware Behavioral Health.
Where is Rikki Franks's office located?
Rikki Franks has 3 office locations, including in Irving and Dallas, view full addresses on Rikki Franks's profile.
What are common reasons for patients to see Rikki Franks?
Rikki Franks frequently sees patients for Anxiety, Depression, New Patient Visit, Psychiatry Consultation, and Sleep Problems. You can see other visit reasons for Rikki Franks on their profile.
What languages does Rikki Franks speak?
Rikki Franks speaks English.
How do patients rate Rikki Franks in reviews?
14 patients have reviewed Rikki Franks. The overall rating for this doctor is 5/5. They have a 5/5 rating for bedside manner and a 5/5 rating for wait time. You can read individual reviews and ratings on their profile.