About Serena Jefferson-Jackson
Clientele seen
Young adults (18-24)
Adults (25-64)
Individuals
Treatment approaches
Motivational Interviewing
Identity
Gender
FemaleLanguages spoken
English
Getting to know Serena Jefferson-Jackson
Serena Jefferson-Jackson, APRN, PMHNP-BC, is a board-certified psychiatric mental health nurse practitioner at Relief Mental Health in St. Charles, IL. She provides medication management, SPRAVATO®, and IV Ketamine therapy for adults, with a focus on anxiety, depression, and other diagnoses. Serena brings a diverse clinical background spanning inpatient and outpatient psychiatric care, acute care, and emergency nursing, experience that's given her a strong foundation for treating patients with complex psychiatric and medical needs. She believes mental health care should be personalized and collaborative, working with each patient to understand their unique circumstances and build treatment goals around them. Her approach centers on comprehensive evaluations, evidence-based medication management, and patient education, paired with a holistic view of each person's mental health, physical health, and lifestyle. Serena sees patients as the experts on their own lives; her role is not to take the wheel, but to walk alongside them with clinical guidance and support as they move toward greater balance and well-being. She earned her Master of Science in Nursing from Walden University, her Bachelor of Science in Nursing and Bachelor of Arts in Psychology from the University of Illinois at Chicago, and her Associate of Applied Science in Nursing from Waubonsee Community College. Serena is a member of the American Association of Nurse Practitioners (AANP).
What should a new client know about working with you?
Patients’ initial medication management evaluation is a crucial step towards understanding and addressing their mental health needs and typically involves a thorough assessment of their medical and psychiatric history. I will provide information about potential treatment options, including psychiatric medications, and explain the benefits, potential side effects, and risks associated with each. This discussion aims to engage the patient in the decision-making process, ensuring they actively participate in their treatment plan. While our expertise is broad, there are certain mental health conditions and diagnoses that fall outside our scope of practice. Your initial medication management evaluation will be considered an ‘intake appointment’ and will not guarantee a continued patient-provider relationship.
What is your typical process for working with clients?
The first appointment will involve a review of personal history, including family dynamics, childhood experiences, relationships, and any significant life events as well as explore the reasons you sought services and the specific symptoms and challenges you are facing. Recommendations for care will be provided and together you’ll begin to develop a plan to achieve your goals and achieve symptom relief.
Prior to your appointment, please complete and submit the intake form sent upon booking, or complete our digital intake form that will be sent to your email. You will receive additional, new patient paperwork via email. If this paperwork is not completed prior to your appointment, please arrive at least 15 minutes early to complete the required paperwork in-office.
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In-network insurances
Aetna
BlueCross BlueShield
Medicare
More information on payments and coverage
If we do not receive your insurance information at least 24 hours prior to your appointment, we will collect a $100.00 deposit at the time of service and verify benefits after your appointment has taken place. This deposit will be applied towards any out-of-pocket costs for services, including copays, coinsurances, deductibles, or the full cash rate if we are out-of-network or unable to verify your insurance benefits. Once benefits are verified, any outstanding balance will be charged to the credit card on file and any overpayment can be refunded or applied to future visits. Our providers’ profiles list which insurances they accept, but patients are still encouraged to contact their insurance company for specific coverage details. Most of our providers are in-network with a variety of commercial PPO policies and Medicare, but are out-of-network with commercial HMO policies, Medicaid and other government-funded health insurance providers.
Office location
Serena Jefferson-Jackson, APRN, PMHNP-BC also offers online video visits for patients
Education and background
Practice names
Board certifications
- American Nurses Credentialing Center
Education and training
- Walden University, Master's in Nursing
- University of Illinois Chicago, Bachelor's
- Waubonsee Community College, Associate's
NPI number
1972459352
How soon can I make an appointment with Serena Jefferson-Jackson?
Generally, Serena Jefferson-Jackson has appointments available on Zocdoc within 1 week. You can see Serena Jefferson-Jackson's earliest availability on Zocdoc and make an appointment online.
Is Serena Jefferson-Jackson accepting new patients?
Serena Jefferson-Jackson generally accepts new patients on Zocdoc. You can see Serena Jefferson-Jackson's earliest availability on Zocdoc and schedule an appointment online.
Does Serena Jefferson-Jackson accept my insurance?
Choose your insurance plan to verify if Serena Jefferson-Jackson is in-network.
Can I make an appointment with Serena Jefferson-Jackson online?
Yes, you can make an appointment online with Serena Jefferson-Jackson using Zocdoc. It’s simple, secure, and free.
What practice does Serena Jefferson-Jackson work with?
Serena Jefferson-Jackson works with Relief Mental Health IL.
Where is Serena Jefferson-Jackson's office located?
Serena Jefferson-Jackson has 2 office locations in St. Charles, view full addresses on Serena Jefferson-Jackson's profile.
Which board certifications does Serena Jefferson-Jackson have?
Serena Jefferson-Jackson is certified by American Nurses Credentialing Center.
What are common reasons for patients to see Serena Jefferson-Jackson?
Serena Jefferson-Jackson frequently sees patients for Anxiety, Attention-Deficit / Hyperactivity Disorder (ADHD), Depression, Psychiatry Consultation, and Sleep Problems. You can see other visit reasons for Serena Jefferson-Jackson on their profile.
What languages does Serena Jefferson-Jackson speak?
Serena Jefferson-Jackson speaks English.
Zocdoc›Adult Psychiatric & Mental Health Nurse Practitioners›Serena Jefferson-Jackson, APRN, PMHNP-BC