What patients are saying
Overall rating
4.76
Average wait time
4.44
Bedside manner
4.85
“Susan Massey is a wonderful provider and person ! She listens to you and communicates well. I have been seeing Susan for many years and she has taken the time to get to know me. Her nurse Kortney is awesome as well. ”
Paula S.More than 1 year ago
“It was so easy to schedule online and fill out paperwork. They had everything they needed before I arrived. Staff and midwife were very friendly! ”
Donna B.January 12, 2024
About Susan Massey
Ms. Susan Massey, a calm and composed midwife, provides care to women at Heartland Women's Healthcare in Mt. Vernon, IL. She treats patients with hormonal imbalances, Bartholin's cysts, uterine fibroids, and many other conditions.
Ms. Massey earned her bachelor's degree from Pittsburg State University. She holds a master's degree in nurse-midwifery from the University of Missouri and a master's degree in nursing from the University of Missouri, St. Louis.
Ms. Massey has devoted her life to helping patients with medical concerns and looks forward to equipping them with the proper tools and advice they need to improve or maintain their overall health.
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In-network insurances
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
Popular visit reasons
Annual Pap Smear / GYN Exam
Birth Control / Contraception
Bladder Pain / Interstitial Cystitis
Breast Problems
Infertility Consultation
Menstrual Cramp(s)
OB-GYN Consultation
Pregnancy Problem
Annual Pap Smear / GYN Exam
Birth Control / Contraception
Bladder Pain / Interstitial Cystitis
Breast Problems
Office location
Education and background
Practice names
Board certifications
- American Midwifery Certification Board
Education and training
- University of Missouri, Master's in Nurse-Midwifery
- University of Missouri, St. Louis, Master's in Nursing
- Pittsburg State University (Bachelor's)
Languages spoken
- English
Provider's gender
Female
NPI number
1437172079
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.76
Wait time
4.44
Bedside manner
4.85
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
41 reviews
Most relevant
Susan Massey is very nice and takes time to explain everything and also to listen to you .
February 16, 2024Heidi J.Verified patient
Susan Massey is amazing! I recommend her to everyone. She is always professional and very kind.
More than 1 year agoRJ
My visit went well. Will definitely be scheduling my next appointment with Susan Massey.
More than 1 year agoKF
I complain to my friends every time I have an appointment at Heartland.
More than 1 year agoInitials hidden
She was a very nice lady who you can tell loves babies!!
January 8, 2024Sandra L.Verified patient
Very professional atmosphere. Friendly staff and very prompt.
June 20, 2023Initials hidden
Susan has been so, helpful and wonderful through everything!
More than 1 year agoRK
Susan Massey is a wonderful provider and person ! She listens to you and communicates well. I have been seeing Susan for many years and she has taken the time to get to know me. Her nurse Kortney is awesome as well.
More than 1 year agoPaula S.Verified patient
Love this clinic and the staff
April 9, 2024Mandi B.Verified patient
It was so easy to schedule online and fill out paperwork. They had everything they needed before I arrived. Staff and midwife were very friendly!
January 12, 2024Donna B.Verified patient
I highly recommend Susan Massey. Dr. Massey was very knowledgeable, has years of experience and takes the time to listen to your concerns or worries as a patient and is so pleasant, friendly and calm. She puts you at ease and you can tell she is genuinely concerned about you as a patient and your needs.
I made an appointment on ZocDoc with her after reading and personally hearing wonderful reviews and positive patient feedback on her.
10/10 would recommend her to any of my friends or relatives. She is amazing!
December 12, 2023Sharon W.Verified patient
The staff was very friendly. It was easy to get an appointment. I love the seating in the ultrasound room. The bathroom and waiting area were dirty, but everything else was excellent!
More than 1 year agoInitials hidden
Everyone from the front desk to Susan were so attentive to me and listened. I felt seen and heard, and was treated as more than just another patient. Susan truly gives this her all and will always answer any questions I have to my satisfaction!
September 26, 2023Kylie B.Verified patient
Susan is the absolute best
July 21, 2023Cheryl G.Verified patient
Susan Massey has always been amazing with listening to my concerns and providing the most amazing care. I've been with Susan for 9 years almost and she's been through 2 pregnancies with me. I couldn't recommend her more if I could. Amazing provider and even more amazing woman!
July 21, 2023Katherine A.Verified patient
Got roomed very quickly, and always have very thorough and in depth care. Highly recommend Susan to any patient or person looking for a provider.
More than 1 year agoHS
Visit went smoothly. All questions were answered.
More than 1 year agoSB
Very caring and fully trust susan
More than 1 year agoKM
I always Highly recommend Susan Massey and Heartland womens health. Everyone here is very kind. Susan has delivered both of my children and is outstanding at what she does! Always caring and a wonderful encouragement.
More than 1 year agoEH
Less than 6 months agoInitials hidden
August 8, 2025Melanie J.Verified patient
February 11, 2025Donna B.Verified patient
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October 30, 2023Patricia W.Verified patient
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April 13, 2023Stephanie S.Verified patient
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February 5, 2023Macee S.Verified patient
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October 18, 2021Leslie B.Verified patient
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How soon can I make an appointment with Susan Massey?
Generally, Susan Massey has appointments available on Zocdoc within 1 week. You can see Susan Massey's earliest availability on Zocdoc and make an appointment online.
Is Susan Massey accepting new patients?
Susan Massey generally accepts new patients on Zocdoc. You can see Susan Massey's earliest availability on Zocdoc and schedule an appointment online.
Does Susan Massey accept my insurance?
Choose your insurance plan to verify if Susan Massey is in-network.
Can I make an appointment with Susan Massey online?
Yes, you can make an appointment online with Susan Massey using Zocdoc. It’s simple, secure, and free.
What practice does Susan Massey work with?
Susan Massey works with Heartland Women's Healthcare.
Where is Susan Massey's office located?
Susan Massey's office is located at 3130 Veterans Memorial Dr, Mt. Vernon, IL 62864.
Which board certifications does Susan Massey have?
Susan Massey is certified by American Midwifery Certification Board.
What are common reasons for patients to see Susan Massey?
Susan Massey frequently sees patients for Annual Pap Smear / GYN Exam, Birth Control / Contraception, Infertility Consultation, OB-GYN Consultation, and Pregnancy Problem. You can see other visit reasons for Susan Massey on their profile.
What languages does Susan Massey speak?
Susan Massey speaks English.
How do patients rate Susan Massey in reviews?
41 patients have reviewed Susan Massey. The overall rating for this doctor is 4.76/5. They have a 4.85/5 rating for bedside manner and a 4.44/5 rating for wait time. You can read individual reviews and ratings on their profile.