Today was our first consult with Dr. Walner for my 17-month old son's middle ear issues. The receptionist was welcoming and we were seen right away. The physician, audiologist and support staff were all friendly, patient and attentive -- they took time to listen to our concerns, to discuss options and a plan of care moving forward. As a side note, the Lake Shore building is nice, easy to navigate and parking is attached. Very good experience overall; thank you.