Aetna Ophthalmologists Near You
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MD, MPH, FACS
He was very warm, respectful, caring and thorough. I haven’t experienced this type of care in a long time. Excellent customer service from the moment I stepped into the office to the moment I left. All of the staff are that good. I’m so glad I found Dr Chow and that he had room for a new patient- I was able to get an appointment the very same day I called.
Dr. Mier-Trotter was fine, but the office itself is typically crowded and uncomfortable (not what I expected for some reason) and it took me a month to get an itemized receipt even after requesting it 1) in person at my first appointment (they said to remind them when i pick up my glasses), 2) in person when I picked up my glasses (and contacts (they said they were about to leave but they would send in the morning. just call to remind), 3) by phone when i called to give them my address the next morning, 4) by phone again when i called them because it had been over a week and half and nothing in the mail (they said oh we didn't send it. they asked for my email and i gave it to them) 5) by phone AGAIN a couple days later because they still hadn't sent it (they finally did email it, over 24 hours after this call). i get being busy and all but really? overall summary - great doctors (dr. mier-trotter herself was good as well as the doctor i saw before she came in, whose name escapes me but i do know he is the one who also practiced in Vegas for a bit), not fantastic staff (one of the female receptionists is fairly good though, wish i could remember her name).
The wait time was long, but both staff and doctor were courteous and helpful. The office is kind of busy since they offer vision care service (glasses and lenses) as well. Parking is available under the building but you pay for it.
The optometrist was very professional, personable and easy to talk to about any optical concerns. In contrast, I felt the support staff was a bit aloof, brisk and kind of pushy about picking eyeglasses.
Yun Ja Park,
I ABSOLUTELY LOVE Dr. Parks! She is professional, personable, and extraordinarily skilled and meticulous with her exams. I have been to other eye doctors that fumble around and kinda “guess” at your prognosis and treatment. Not Dr. Parks! She knows what she is doing and it shows by the time she devotes to your care and the recommendations she makes. The last time I went she was EXTREMELY BUSY. But she didn’t rush with me. She took her time and was patient with my ramblings. ;-) I would HIGHLY recommend her for all eye care needs!
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