Dr. Murray states the facts and give you the options for treatment, letting you be a part of the decision making about your best treatment. I had sent a note that I had another doctor's appointment scheduled following this one and it was very important that my appointment was timely. I arrived 30 minutes early and had barely signed in when they called me back. I had seen Dr. Murray, received treatment and way on my way 15 minutes after my scheduled appointment time. They went out of their way to make things work for me!