What patients are saying
Overall rating
4.12
Average wait time
4.27
Bedside manner
4.41
“Very friendly staff. The physician who saw me and her medical assistant were awesome and eliminated my problem. I would highly recommend. ”
Cassandra K.August 25, 2024
“Zocdoc never sent my appointment time slot or completed forms, so the office was completely unaware of my appointment.
Thankfully they accept walk-ins, but as a result of losing my appointment slot, the wait time was pretty long.”
Initials hiddenMore than 1 year ago
About Crystal Thomas
Pioneer Physicians is a multi-provider practice with a provider always on call and ready to assist with your care. While you may not be seen by this exact provider for your visit, you will be seen by one of our talented staff.
Crystal Thomas, APRN, FNP-C, is a member of The American Association of Nurse Practitioners in Austin, Texas. She completed her Associate Degree in Nursing at Breckinridge School of Nursing in 2013. She earned her Bachelor of Science in Nursing (2017) and her Master of Science in Family Nursing (2019), both from Chamberlain University. Crystal is an experienced Nurse Practitioner and Primary Care Provider for Pioneer Physicians, with sub-specialties in Urgent Care and Infectious Disease. She has a passion for patient care and teaching, giving back to her nursing colleagues by mentoring, teaching, and precepting clinicals for new nurse practitioners. Crystal lives in Plainfield with her husband, three beautiful children, and two dogs. She enjoys camping, hiking, and ATV riding. She often says, “If it doesn't make you uncomfortable, you aren't growing.”
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In-network insurances
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Emblem Health
Medicare
UnitedHealthcare
Office location
Education and background
Practice names
Education and training
- Chamberlain University, Master's in Family Nursing
- Chamberlain University (Bachelor's)
- Breckinridge School of Nursing (Associate's)
Professional memberships
- American Association of Nurse Practitioners
Languages spoken
- English
Provider's gender
Female
NPI number
1316573835
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.12
Wait time
4.27
Bedside manner
4.41
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
186 reviews
Most relevant
It smelled like cigarette smoke, and I booked an appointment with a woman nurse practitioner and was seen by a man.
Less than 6 months agoInitials hidden
The wait time was extremely long, and the NP who specialized in what i was looking for didn’t work there.
August 20, 2024Initials hidden
Crystal Thomas was extremely, knowledgeable, personable, and down-to-earth. The staff members were also nice to work with.
March 21, 2022Sarah M.Verified patient
Crystal is great and listens to me and provides what's the best way to handle. your great and your office as well
June 17, 2022Amanda G.Verified patient
I went in and the staff were amazing! Super friendly, caring, and definitely would recommend 100%
September 7, 2022Jamie H.Verified patient
Screwed up my prescriptions by not really listening to how my insurance wanted it to be handled.
November 10, 2022Michael V.Verified patient
Crystal Thomas was very nice and made me feel really comfortable. I will visit her again.
January 19, 2022Jeannette D.Verified patient
Felt rushed to get a bunch of tests before I knew how much insurance would cover.
July 25, 2022Matthew D.Verified patient
EXTREMELY thorough! All staff was extremely personable and helpful. Thank you!
April 20, 2022Olivia M.Verified patient
Crystal and the team there were amazing! I’ve never felt more comfortable.
October 5, 2021Courtney M.Verified patient
good experience, clear communication, took quick action to solve the pro
August 30, 2021Kevin J.Verified patient
Dr Thomas and her staff was amazing I will definitely come back
More than 1 year agoInitials hidden
Accurate information when my own insurance provider couldn't
More than 1 year agoInitials hidden
Everyone was very friendly, very professional and very good.
More than 1 year agoPaxton C.Verified patient
Excellent visit. Friendly staff, prompt and thorough.
September 7, 2022Stephen W.Verified patient
Extremely friendly staff! Was in and out in no time.
November 19, 2021Erika W.Verified patient
Crystal Thomas is quick, friendly and knowledgeable
August 23, 2021Renee S.Verified patient
Doctor did not see me. I went there for ultrasound and I was sent home because they said they do not do ultrasound. Why would zocdoc give information about this doctor that they do ultrasound
October 1, 2024Aishwarya Z.Verified patient
Very friendly staff. The physician who saw me and her medical assistant were awesome and eliminated my problem. I would highly recommend.
August 25, 2024Cassandra K.Verified patient
The doctors were very understanding. I'm not sure they were entirely thorough with the exam. Very much seemed rushed to get me in and out. I will say they were all very kind.
August 21, 2024Jessica T.Verified patient
Zocdoc never sent my appointment time slot or completed forms, so the office was completely unaware of my appointment.
Thankfully they accept walk-ins, but as a result of losing my appointment slot, the wait time was pretty long.
More than 1 year agoInitials hidden
The staff was very friendly and helpful. I was able to be seen right away and felt I got some good advice. I did not see the doctor that I booked the appointment with but that was not at all a problem. The doctor I had was great.
More than 1 year agoJoel H.Verified patient
Great experience
December 25, 2022Israel C.Verified patient
The doc was amazing and truly helpful. I was not seen initially by the NP I booked with, but instead passed to another person I was not even introduced to, who thankfully was good to work with but dis not seem to know where anything was, then I saw the doc, who was wonderful, helpful, kind, and intelligent, then I finally saw the NP I was booked with who seemed bothered by my overall presence or being inconvenienced by the care I was requesting. Overall, not a fantastic experience, but the saving grace was the doc who helped me with all the needs I talked about.
More than 1 year agoInitials hidden
Unfortunately she could not help us
September 1, 2022Ver M.Verified patient
Wonderful experience--thank you!
More than 1 year agoInitials hidden
Nurse Thomas was good but the office was terrible. Staff did not wear masks or enforce mask wearing in waiting area. Medical assistant did not introduce herself and was badmouthing other medical assistants in front of me. She was not receptive to pain and would not talk found enough for me to hear her (I had an ear infection). She was asked by nurse Thomas to irrigate both my ears and she did one and didn't try on the other (I had to do it myself). Overall don't go here, if medical assistants are trying to go on lunch they won't treat you.
August 19, 2022Natalie S.Verified patient
Very friendly, quick, and professional.
August 19, 2022Colin O.Verified patient
Horrible
August 8, 2022Frank C.Verified patient
Extremely unprofessional
July 25, 2022Alexus M.Verified patient
I did not realize it was a walk in clinic but I got an appt through zoc doc so I headed 40 min away. I got lucky, the doc was great as were her nurses and front desk. She listened to what I said and offered diagnostics to help figure out what was wrong.
July 22, 2022Stephanie P.Verified patient
IT WAS A GOOD VISIT
July 11, 2022Elisa Ann Lovero L.Verified patient
THE WAIT TIME WAS LESS THEN 30 MIUNITES AND I WAS SEEN FOR ABOUT A HALF HOUR CRYSTAL IS VERY KNOWGELABLE ABOUT THE CONDTION OF PLANTAR FACSIITIS
July 2, 2022Elisa Ann Lovero L.Verified patient
Very friendly and great place to go. I don't like going to the doctors but Crystal Thomas makes the appointment good . Im comfortable going
May 2, 2022Amanda G.Verified patient
She is great! My daughter loves her
April 4, 2022Tom R.Verified patient
She helped my 13 year old daughter beyond belief! Listened to her and helped her so much. New kid. Much happier and was so good and kind to her
April 3, 2022Tom R.Verified patient
Outstanding! I felt a little odd going to an urgent care facility for my annual well woman visit but it was the closest female to me that took my insurance, and I'm so happy I did! Crystal Thomas is wonderful and I intend to continue going to her not only for my well woman visits but also primary care. The office was ready for my appointment and accepted all the forms I filled out online; easy check-in. Front desk workers were sweet! No real wait time. The lobby was super nice with a stainless steel fridge full of juice boxes, haha. The nurse assisting on my appointment was so sweet and we bonded over tik tok LOL. Dr. Thomas did everything I needed, including filling out my annual physical form for my employer while I was there, and she even offered we do some baseline blood tests while I was there which I eagerly jumped on! Very respectful, they protect your dignity, and the place was super clean. Wonderful experience; I'm so happy I found them!
April 1, 2022Lauren S.Verified patient
Fast. Clean. Convenient.
March 22, 2022Kelly W.Verified patient
Would highly recommend! All three ladies In the office were very polite, and professional, all around a great experience for someone who was nervous to go to the doctor!
More than 1 year agoInitials hidden
Though I didn’t get to see the provider I booked with, the office accommodated me with a wonderful provider! I believe her name was Dr. Lindsey, and she was very kind, helpful, and informative during my visit.
March 12, 2022Haley P.Verified patient
Great, fast and friendly
More than 1 year agoAngel E.Verified patient
Dr.Thomas is a great Dr. She listens to your needs and is good with children to. She not afraid to write a prescription for your illness and very knowledgeable. Very caring staff also I recommend her for your adults needs or children needs!
February 11, 2022Sharlotte N.Verified patient
They didn’t make me cry! Which for me, when taking my blood, is a huge success. The whole staff was very friendly & the doctor & nurses gave me hope for our health care system. I’m really glad to have found this place.
January 26, 2022Kelsi S.Verified patient
I thoroughly enjoyed being seen by Dr. Thomas and her staff! From the moment I walked in, the office staff was friendly and informative. Although there were many people waiting, as it was a busy day and there were many walk-ins, I was informed of when I would be seen. The staff was friendly and polite with all the individuals who came in, no matter how many people there were! Then, when I was seen by the assistant and she was helpful and caring. When I finally seen by Dr. Thomas, she was very sweet and addressed all of my questions. She was thorough and explained everything, although she was extremely busy. I even complimented her and her staff for the amazing service! I live 30 minutes away from this doctors office but would travel back there in a heartbeat because of the amazing experience! No wonder there were so many people, they too must has received great care!
January 7, 2022Debra R.Verified patient
all the staff are fantastic definitely recommend
December 28, 2021Amanda G.Verified patient
Fast, friendly, addressed all my needs, and the wait wasn’t bad considering that we are in a pandemic, I would have waited longer.. definitely will continue to recommend Crystal and her team!
December 23, 2021Initials hidden
Dr, was very friendly and listened and answered all my questions.gave me medicine on the spot for quicker relief. i would be coming back to her.
December 9, 2021Myriam H.Verified patient
My experience wasn't exactly what I expected. I was assuming I would be going to a private practice office, but rather it was a walk in clinic in a strip mall. I arrived on time, but I had to wait an hour to be seen by the doctor. The doctor that saw me was fine, but she was in a rush, tending to other patients. What I didn't know she saw all types of patients with different issues, when I thought she specialized with the procedure I had came in for. The place is fine is you don't have insurance, or you have HMO insurance like me that doesn't give you many options in doctors. But I plan to go back to my normal doctor once I have acquire better insurance again.
More than 1 year agoInitials hidden
Doctor was extremely helpful and friendly.
September 30, 2021Grazyna F.Verified patient
I really liked every nurse and practitioner that I met & saw! They had some wonderful trainees as well and they seemed very sweet. I will definitely be back! :)
Seemed like an all female staff which I thought was super rad but even if there’s male energy i’m sure they’re nice as well.
September 18, 2021Paige H.Verified patient
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How soon can I make an appointment with Crystal Thomas?
Generally, Crystal Thomas has appointments available on Zocdoc within 1 week. You can see Crystal Thomas's earliest availability on Zocdoc and make an appointment online.
Is Crystal Thomas accepting new patients?
Crystal Thomas generally accepts new patients on Zocdoc. You can see Crystal Thomas's earliest availability on Zocdoc and schedule an appointment online.
Does Crystal Thomas accept my insurance?
Choose your insurance plan to verify if Crystal Thomas is in-network.
Can I make an appointment with Crystal Thomas online?
Yes, you can make an appointment online with Crystal Thomas using Zocdoc. It’s simple, secure, and free.
What practice does Crystal Thomas work with?
Crystal Thomas works with Pioneer Physicians.
Where is Crystal Thomas's office located?
Crystal Thomas's office is located at 148 S Bolingbrook Dr, Bolingbrook, IL 60440.
What are common reasons for patients to see Crystal Thomas?
Crystal Thomas frequently sees patients for Annual Pap Smear / GYN Exam, Annual Physical, Arthritis, Foot Consultation, and Illness. You can see other visit reasons for Crystal Thomas on their profile.
What languages does Crystal Thomas speak?
Crystal Thomas speaks English.
How do patients rate Crystal Thomas in reviews?
186 patients have reviewed Crystal Thomas. The overall rating for this doctor is 4.12/5. They have a 4.41/5 rating for bedside manner and a 4.27/5 rating for wait time. You can read individual reviews and ratings on their profile.