What patients are saying
Overall rating
4.64
Average wait time
4.74
Bedside manner
4.79
“I would recommend this provider. she was very personable and listened to my needs with empathy and grace. ”
Charisse P.February 22, 2024Video visit
“The provider listened to all my concerns and was transparent about the care she could provide. I did not end up continuing care with her because she did not think I was suited for telemedicine, but I appreciated the honesty and that she was more concerned about my well-being than telling me to book another appointment and getting paid.”
Initials hiddenMore than 1 year agoVideo visit
About Dr. Jessica Matthews
Clientele seen
Young adults (18-24)
Adults (25-64)
Individuals
Treatment approaches
Person-Centered
Identity
Gender
FemaleLanguages spoken
English
Getting to know Dr. Jessica Matthews
Dr. Jessica Matthews is a staff physician who is board certified in general psychiatry. Her practice focuses primarily on medication management, which she typically offers alongside supportive and cognitive behavioral–focused therapy during 30-minute follow-up visits. However, Dr. Matthews may determine that additional therapy is needed and encourages you to bring a therapist into your care team to achieve the best outcome.
She earned her Bachelor’s degree from St. Mary’s University before receiving her Doctor of Medicine from the University of Texas Health Science Center at San Antonio. She completed both her internship and residency in psychiatry at Tripler Army Medical Center in Honolulu, HI. After training, she was stationed at Fort Hood, TX, where she worked as a staff physician in the inpatient unit at Carl R. Darnall Army Medical Center before becoming the inpatient medical director. She then served as a staff physician and later clinic chief in the outpatient embedded behavioral health clinics. Dr. Matthews continued as a staff physician after leaving the military.
While she has treated a variety of patients, her primary focus has been on adults with depression, anxiety, and stress- or trauma-related disorders.
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In-network insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
UnitedHealthcare Oxford
More information on payments and coverage
Because we accept insurance, we can reduce out-of-pocket expenses and still offer high-quality care. You may not have any cost related to your visit with us, depending upon your insurance plan. Most patients pay a small copay per visit, subject to any deductible or coinsurance that your health plan has. The Center for Medicare and Medicaid Services determines appropriate billing guidelines. These guidelines depend on the length of the visit and the complexity and severity of your diagnosis. For this reason, we need to wait until after the visit for the final determination. We then submit the claim to your insurance company. The charges are calculated based upon pre-negotiated prices with your insurance company. Your insurance company will then determine what amount, if any, is your responsibility per your insurance plan.
Education and background
Practice names
Board certifications
- American Board of Psychiatry and Neurology
- Psychiatry (American Board of Psychiatry and Neurology)
Education and training
- Medical School - University of Texas, San Antonio, Doctor of Medicine
- Tripler Army Medical Center (Residency)
- Tripler Army Medical Center (Internship)
- St. Mary's University (Bachelor's)
NPI number
1699061275
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.64
Wait time
4.74
Bedside manner
4.79
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
92 reviews
Most relevant
She was completely open and non-judgmental- I felt like she heard everything I said and really did care about me!
July 5, 2023Jennifer D.Verified patientVideo visit
I would recommend this provider. she was very personable and listened to my needs with empathy and grace.
February 22, 2024Charisse P.Verified patientVideo visit
Dr. Matthews was easy to talk with and great listener. She helped me immensely in one visit. Highly recommended.
More than 1 year agoInitials hiddenVideo visit
She was thorough, compassionate and listened to my concerns as well as offered me prescriptions for my issues.
May 10, 2023Michelle T.Verified patientVideo visit
Great listener with good bedside manner and also very knowledgeable. Highly recommend.
November 30, 2023Paige H.Verified patientVideo visit
Dr. Matthews made me feel comfortable and at ease during our appointment. Highly recommend!
February 20, 2023Emily C.Verified patientVideo visit
She was very nice and helpful, considered medical history while prescribing meds:)
May 5, 2023Emily B.Verified patientVideo visit
Very professional and caring, and gave me clear times and expectations!
December 20, 2022Anna S.Verified patientVideo visit
Very satisfied. Dr. was knowledgeable, courteous and on time.
More than 1 year agoJohn A.Verified patientVideo visit
Good experience. Was professional and listened to my needs.
April 28, 2023Alan W.Verified patientVideo visit
She would not prescribe me medication which I have been on for 15 years because I would not also take a mood stabilizer at the same time. We should have some agency in our own treatment!
I waited a month for this appointment and in the end I did not get a medication prescription to the meds I've been on (and she can see the history), as well as ended up with a massive bill from Talkietry.
1000% would not recommend.
December 8, 2023Mallory M.Verified patientVideo visit
Dr. Matthews is so kind and easy to talk with!
November 8, 2023Samantha V.Verified patientVideo visit
The provider listened to all my concerns and was transparent about the care she could provide. I did not end up continuing care with her because she did not think I was suited for telemedicine, but I appreciated the honesty and that she was more concerned about my well-being than telling me to book another appointment and getting paid.
More than 1 year agoInitials hiddenVideo visit
Dr. Jessica is extremely knowledgeable, She listens very patiently.
She gives the correct medication and is One of the Best doctors I have seen.
Highly recommended
Thanks
August 17, 2023Silkson M.Verified patientVideo visit
Ms. Matthew is very knowledgeable, professional and caring. She is empathetic and easy to talk to. I am very honored and grateful she accepted me as a client. I would definitely recommend her to any of my family members and/or friends.
August 4, 2023Anne B.Verified patientVideo visit
Very kind but if you’re going through something out of the normal, she may suggest you get seen in person. I would go back if I wasn’t in my condition.
July 28, 2023Gabrielle R.Verified patientVideo visit
She was fantastic! Can’t wait to see her again :)
More than 1 year agoInitials hiddenVideo visit
Dr. Jessica Matthews was easy to talk with, personable, and empathetic.
However, after 1 hr Telehealth visit, she declined to take me on as a patient, apparently because of my complex medical history (not complex psych history).
Having depression as reason I made appt, this left me feeling rather hopeless and as if there is no one who can help me.
She did offer to help find local Psychiatrist (I've been unable to find any taking new patients (and accepts my Major Medical Insurance... thus excited to find one through ZocDoc). I've not heard or received anything from her.
Don't intend to leave negative review, just a heads up for others... if you have medical problems and list of meds, probably forgo this Psychiatrist. The hope I felt in finally finding a Psychiatrist ended up a huge letdown and feeling rather dejected, hopeless, and more depressed.
July 7, 2023Michele B.Verified patientVideo visit
Great first visit. Looking forward to follow up.
March 23, 2023Anna E.Verified patientVideo visit
Dr. Matthews was friendly, knowledgeable and easy to communicate with. Excellent bedside manner. I was very comfortable with my initial evaluation and will see her again.
March 1, 2023John C.Verified patientVideo visit
She talked to me for over an hour and then told me at the very end she couldn’t treat me. Her office sent me a list of referrals which was just a note saying they had no one who could help me. Thanks for nothing.
February 21, 2023Zoe A.Verified patientVideo visit
Very patient and thoughtful physician who asked appropriate questions and sought the right level of detail in order to provide helpful guidance. Talking to her was very easy and enjoyable.
January 18, 2023Initials hiddenVideo visit
Loved her! Will be rescheduling
December 21, 2022Destiny M.Verified patientVideo visit
I was very nervous about talking to someone on video, but Dr. Matthews made me feel comfortable right away making it easy to open up to her about difficult things
More than 1 year agoKirsten R.Verified patientVideo visit
Dr. Matthews showed patience and poise during our appointment. I expressed my concerns and she effectively communicated a proper course of action.
November 17, 2022Anthony R.Verified patientVideo visit
Dr. Matthews was warm, understanding and professional. She asked all of the right questions in a very calming manner and provided a well thought out medication plan. I'm very happy i found her.
More than 1 year agoMB
This psychiatrist is a real find -- a very attractive personality, follow-up by messages is terrific, very caring and highly inclusive to explain things to you and make you a part of decisions.
More than 1 year agoKA
Dr. matthews is nothing short of amazing. She's a phenomenal doctor and a superb human being. I thank my lucky stars I was referred to her.
More than 1 year agoHS
Always a pleasure. Great listener.
More than 1 year agoAB
10/10 best psychiatrist i've ever worked with
More than 1 year agoLM
Today was my 1st visit w/ Dr Jessica Matthews and she was very kind, understanding and easy to talk to. She made me feel comfortable… great bedside manner. I highly recommend Dr Matthews.
August 19, 2022Michele M.Verified patientVideo visit
October 27, 2025Joseph H.Verified patientVideo visit
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October 5, 2024Cassiopeia H.Verified patientVideo visit
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August 23, 2024Evan F.Verified patientVideo visit
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May 21, 2024Heather S.Verified patientVideo visit
March 8, 2024David T.Verified patientVideo visit
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January 31, 2024William E.Verified patientVideo visit
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January 2, 2024Shannon G.Verified patientVideo visit
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November 17, 2023Stephen B.Verified patientVideo visit
More than 1 year agoInitials hiddenVideo visit
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How soon can I make an appointment with Dr. Jessica Matthews?
Generally, Dr. Jessica Matthews has appointments available on Zocdoc within 1 week. You can see Dr. Matthews's earliest availability on Zocdoc and make an appointment online.
Is Dr. Jessica Matthews accepting new patients?
Dr. Jessica Matthews generally accepts new patients on Zocdoc. You can see Dr. Matthews's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Jessica Matthews accept my insurance?
Choose your insurance plan to verify if Dr. Matthews is in-network.
Can I make an appointment with Dr. Jessica Matthews online?
Yes, you can make an appointment online with Dr. Matthews using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Jessica Matthews work with?
Dr. Jessica Matthews works with Talkiatry.
Which board certifications does Dr. Jessica Matthews have?
Dr. Jessica Matthews is certified by American Board of Psychiatry and Neurology and Psychiatry (American Board of Psychiatry and Neurology).
What are common reasons for patients to see Dr. Jessica Matthews?
Dr. Jessica Matthews frequently sees patients for Anxiety, Bipolar Disorder, Depression, Psychiatry Consultation, and Sleep Problems. You can see other visit reasons for Dr. Jessica Matthews on their profile.
What languages does Dr. Jessica Matthews speak?
Dr. Jessica Matthews speaks English.
How do patients rate Dr. Jessica Matthews in reviews?
92 patients have reviewed Dr. Jessica Matthews. The overall rating for this doctor is 4.64/5. They have a 4.79/5 rating for bedside manner and a 4.74/5 rating for wait time. You can read individual reviews and ratings on their profile.