Dr. Lisa Masterson, MD

OB-GYN

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Annual Pap Smear / GYN Exam
1333 Ocean Ave, Santa Monica, CA, 90401

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Professional Statement

Lisa M. Masterson is a practicing physician, specializing in obstetrics, gynecology, infertility, adolescent gynecology and family planning in Santa Monica, CA. She is also the host of the groundbreaking podcast "Health in Heels with Dr. Lisa," and former co-host of the Emmy winning syndicated daytime talk show, The Doctors. Dr. Lisa's drive has propelled her to excel in all aspects of her career, from her one-of-a-kind Ocean Oasis spa in Santa Monica, CA to her innovative line of fitness products and her internationally recognized Maternal Fetal Care foundation. Dr. Masterson is a champion for women, children, and healthy living throughout the world. Originally from Louisiana, Dr. Lisa credits her success to lessons learned from her mother and grandmother, which are eloquently depicted in her compelling memoir Paper Dollhouse. Dr. Masterson will see patients as young as 13 years old. ***

Zocdoc Awards

Verified Patient Reviews

(Verified Patient)

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The appointment was fine, but I have been calling every day for the past month trying to get my test results and the doctor never calls me back. The receptionist rarely picks up the phone and refuses to schedule a time for me to receive a call from the doctor.

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I had a great first visit and will definitely return. Parked in nearby parking structure by the office with 90 mins. free parking. Great location, unless you're looking for a sterile office environment.

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Dr. Masterson was great! It took a while to be seen and the office is a little dated, but overall was fine.

(Verified Patient)

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Kind, warm, aware of latest tests and options. Highly recommended. She cares and it shows.

(Verified Patient)

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So helpful & explanatory about everything—super refreshing to speak with someone in plain terms about concerns & have them be urgent & attentive. Thank you SO much.

(Verified Patient)

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I enjoyed my visit to Dr. Masterson’s office. Everyone was very personable and the office itself was very unique. Definitely lived up to the other reviews of it being in an old Victorian house that reminded me of a doll house. I only wish there was parking available! The nearest parking lot was close to $20 for the hour I was there.

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Dr. Lisa is such a sweetheart. Absolutely love her. The office was also very quaint and comforting.

(Verified Patient)

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I see a lot of positive reviews here, but my experience was exactly the opposite and I would not recommend going to this doctor at all. I waited awhile to see this doctor, and when she was around - she did not seem concerned with the issues that I was having. She just performed the exam, and was out in a matter of 5-10 minutes. I had to call several times to receive the results, and luckily someone eventually told me the results. A year later, I received a bill that I thought my insurance covered since it said she was in-network with my insurance on ZocDoc. My insurance apparently paid out for most of the visit, but a balance remained. I called the insurance company, and they told me that at the time of service, Lisa Masterson was not covered under the plan that I had at the address where the service was performed. I called the doctor’s office themselves, but the receptionists did not seem to be much of a help. So, I placed a call to the doctor’s billing service to get to the bottom of this. The billing department took down my information and sent a request to the doctor to review the case, and see if she’ll accept what my insurance company paid out for the service. Fortunately, the balance paid by my insurance company was accepted by the doctor, and I did not have to pay more. In closing - ultimately, this place at a base level has questionable billing practices towards patients by not being honest about being in-network or out-of-network. If you check her reviews on Yelp, there are other folks who've had the similar problems.

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When I arrived I was sent into a waiting room and was never given any indication of when I would be seen. There was no one at the desk and only a woman in an office who saw me approach the receptionist desk twice and said nothing. I then asked her if she knew where the receptionist was and she said she was likely busy and would be back soon. It was my shock to later find out that the woman in the office I had spoken to was Dr. Masterson. I didn't understand why she wouldn't communicate with me, or at least greet me when I said to her "I'm waiting to meet Dr. Masterson." When I finally saw her over an hour later, her bedside manner was terrible - she was impatient and made a comment to me that I won't even repeat here. When I shared the comment she made to friends and family, they were all horrified that a medical professional would say such a thing. Given how personal one's relationship with their gynecologist is, this wasn't a match. I will never go back.

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Rude and rushed. And had misleading statements on her website. Never will I go again

(Verified Patient)

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The visit was fine, the office was lovely and so was the doctor, but there was no follow-up. I visited the doctor last Monday and had test done, the results of which I was supposed to have received before the following Friday but still have not received. I also emailed the medical assistant requesting substantiation for my employer and never received a response. I don't feel I should have to chase down my doctor for answers so I have recently booked an appointment with another doctor. I just wish I didn't waste a co-pay.

(Verified Patient)

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Dr. Masterson was professional and able to help me the same day. I appreciate her help!

(Verified Patient)

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She's amazing

(Verified Patient)

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She was extremely professional and kind. Her office is very cute and comfy. I felt very comfortable with her and would recommend!

(Verified Patient)

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Her Office is adorable, it feels like you're in a 1920s Doll house ( kinda in a nostalgic but lightly creepy way but mostly adorable) Her nurse is very sweet, Dr. Masterson is very professional. Im an anxious person so I prefer someone to be as loud and as jokey as me, especially when someone is meeting my Vagina for the first time. I also really loved how warm my previous gyno was, I'm just used to a different style. Bottom line she did her job and she has already gotten back to me with results. Overall she's great and is obviously very good at what she does. #goaheadlisagirl

(Verified Patient)

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I went to this doctor because I was experiencing severe pain in my ovary. She ran tests and sent me off for an ultrasound. Tests came back normal and she said nothing wrong. This still did not explain why I was having severe pain. I went to an Internist who then ordered a CT Scan. The doctor who oversaw the CT Scan, sat with me and said "it is most likely a gynecological problem causing pain, as you have a couple of fibroids." He sent my report to my Internist, who said I would need to follow up with my OB, who may want to do a biopsy. Printed the report for me to show her. I booked an appointment and took in the report. She was incredibly rude and condescending and questioned while rolling her eyes, "What are you doing there. You obviously didn't listen to your doctor and don't know why you are here?" I got up and walked out. She did leave a message saying sorry, but it did not get to the bottom of what is going on and causing this pain. My Internist recommend another OB who I will be following up with.

(Verified Patient)

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I cannot stress enough what a horrible horrible practice Masterson is running. I went in to get tested for an infection and it took her 2 weeks and MANY voicemails until she got back to me with my results. When I went to the pharmacy to fill my prescription, she had written the wrong patients name on the slip and I was unable to get my treatment at the time. Soon after I was billed for the full amount of my test, as well as a PAP that I never had done! I would have never known had she gone through my insurance like she should have. I spent weeks trying to get ahold of her office and fighting the charges that were never performed. They refused to call me back and then billed my insurance for it. I had to go through my insurance to file a claim against the office and have the charges revoked. EXTREMELY unprofessional, disorganized and inconsiderate practice. She is seriously overrated on ZocDoc and you should check her ratings on Yelp, as I wish I had before I made this appt.

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Too few resources. Had to be referred for an ultrasound and would have to schedule it another day.

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I had to wait more than an hour to see the doctor. I was never contacted about the results of my pap smear and had to call the office and leave a voicemail four times (and reach out to the doctor via her Facebook page) before getting a call back. She was very nice, but I would not recommend Dr. Masterson.

(Verified Patient)

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Really good.

(Verified Patient)

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Apparently she is flagged with the state because no pharmacy would accept her prescriptions.

(Verified Patient)

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Dr. Masterson was great. Her Pap smear and breast exam were comfortable and thorough. She spent time with me to discuss my issues, and proposed some solutions to my problems. Her office staff was also very friendly and helpful. Looking forward to working with Dr. Masterson in the future.

(Verified Patient)

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Dr. Masterson was wonderful! She answered my questions in detail, and she took her time but was very efficient and professional. She was patient and warm. The receptionist was super sweet as well. The whole experience was pleasant. I'm happy to have found a great ob/gyn.

(Verified Patient)

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She was truly wonderful! Such a kind and caring doctor who took the time to answer all my questions & truly listened to me as we spoke, showed compassion and gave me a unbiased opinion, I went for a second opinion for my medical condition & she was very patient going over everything with me taking the time to explain & made me feel at ease, I would recommend this doctor to anyone who wants a caring doctor. Also she has a terrific staff. Thank you very much Melinda O

(Verified Patient)

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Everyone in the office was incredibly pleasant and the wait was pretty short. Also conveniently located next to 4th St parking garage that offers the first 90 min free.

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Overall, I thought Dr Masterson was a solid doctor. However she ran blood tests during my visit and It's been 3 weeks now since I visited the last and they never called me with the results although they said they would. My two calls to them so far have been unanswered

(Verified Patient)

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I loved her office it's so cute with pink and in a beautiful vintage looking house and her staff was very warm and welcoming, she is awesome she is as beautiful in real life as on TV, she is very knowledgable and patient to answer any questions you might have you don't feel rushed which was nice. I would recommend her and her practice to anyone who wants a good OBGYN appt.

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Didn't know her stuff, Did not make me feel comfortable at all. The nurse was much nicer though.

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Was over 45 minutes late to my appointment, I was told it was my fault since I booked it on zocdoc, then would not answer any phone calls when I tried to renew my birth control prescription and caused me to take it over a week late. Poor service.

(Verified Patient)

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Very kind and helpful in answering my questions. Also the most beautiful doctors office you'll ever set foot in!

(Verified Patient)

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Dr. Masterson was truly very pleasant and professional and made me feel very comfortable and in good hands.

(Verified Patient)

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Dr. Masterson was an hour late for my appointment (I was the first to be seen that morning) and didn't even acknowledge her lateness, let alone apologize. Her and her staff rarely answer the phones during their business hours, while I had to inquire about test results they had just been sitting on. Dr. Masterson herself seems apathetic and condescending when speaking to you about women's health matters.

(Verified Patient)

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Everyone there was great, very helpful, informative and understanding of my concerns. I'll definitely be recommending Dr. Masterson's practice.

(Verified Patient)

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Dr. Lisa was very thorough and genuine! I think I've found my primary Doctor!(( finally))

(Verified Patient)

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She was great! Got right down to figuring out what was going on with me. I went to another doctor the day before and they had no answers for me, sent me home feeling like a hypochondriac. But Dr. Masterson really listened to me and the office felt cozy & comfortable.

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