What patients are saying
Overall rating
4.93
Average wait time
4.99
Bedside manner
4.93
“I’ve been meaning to write this review for a while, but I was honestly at a loss for words — which feels ironic given how much I have to say.
I cannot recommend Jonnelynn and this practice enough. The entire staff is consistently kind, accommodating, and easy to communicate with, especially around scheduling and insurance.
Working with Jonnelynn was truly something special. I saw her regularly for several months, took a break, and am genuinely excited to return — something I never thought I’d say about physical therapy. She is exceptionally skilled, attentive, thoughtful, and deeply caring, and has a way of making you feel fully seen and supported as a whole person.
Our sessions left me feeling grounded, connected to my body, and relaxed, often becoming the highlight of my week. I’m deeply grateful for the impact she’s had on my healing, and if you’re considering coming here, you’ll be in incredibly good hands.
”
Monique M.February 5, 2026
“The doctor had a very pleasant manner and listened to my concerns.
She offered excellent treatment and thoughtful follow up exercises.”
Initials hiddenNovember 21, 2025
About Dr. Jhonalyn Santos
Dr. Jhonalyn Santos, DPT – Physical Therapist
Dr. Jhonalyn Santos earned her Bachelor's degree in Physical Therapy from Our Lady of Fatima University in Valenzuela City, Philippines. She has been practicing since 2008 and brings over 15 years of experience in treating a wide variety of conditions, including low back pain, joint and muscle pain, neurological disorders, and other orthopedic concerns.
Dr. Jhonalyn is known for her warm and compassionate approach. She prioritizes patient safety, comfort, and progress at every step of the treatment process. Her goal is to empower each patient to reach their full potential through personalized care and support.
Outside the clinic, Dr. Jhonalyn enjoys cooking and spending time with her dogs.
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In-network insurances
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Emblem Health
Medicare
UnitedHealthcare
UnitedHealthcare Oxford
Office locations
1 of 4
Education and background
Practice names
Education and training
- Our Lady of Fatima University Valenzuela City (Bachelor's)
Languages spoken
- English
- Spanish
- Filipino
Provider's gender
Female
NPI number
1023480290
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.93
Wait time
4.99
Bedside manner
4.93
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
83 reviews
Most relevant
I am incredibly grateful for the outstanding care and expertise provided by Dr. Jhonalyn during my physical therapy sessions.
More than 1 year agoDS
Her expertise in diagnosing and treating my condition was evident from the start, and I felt confident in her care.
More than 1 year agoNG
Her encouragement and positive attitude made each session enjoyable, even when the exercises were challenging.
More than 1 year agoCS
Her continually adjusted the plan based on my progress, which helped me recover more quickly than I expected.
More than 1 year agoMM
She is by far the best physical therapist I have ever worked with. Her knowledge and expertise is amazing.
More than 1 year agoOP
I am grateful for her help and would highly recommend her services to anyone in need of physical therapy.
More than 1 year agoBA
Excellent provider and just a great person. Went above and beyond I’m so thankful I found Dr Santos!
August 8, 2024Kera PVerified patient
She is outstanding doctor Lov her I always booked with Dr Santos
Thank you
July 2, 2025Nancy S.Verified patient
Jhonalyn was great at assessing the problem, and in each sessions we saw the improvements.
More than 1 year agoAN
She is professional, caring, and consistently dedicated to her patients' well-being.
More than 1 year agoNH
Her patience and willingness to answer all my questions were greatly appreciated.
More than 1 year agoFX
One of the standout aspects of my experience was the personalized treatment plan.
More than 1 year agoAD
Dr. Santos was amazing at the first visit I could see the relief in my pain.
September 27, 2024Alfonsina P.Verified patient
Beyond her technical skills, Jhonalyn showed genuine compassion and empathy.
More than 1 year agoAN
My mobility has greatly improved thanks to her expertise. Highly recommend!
More than 1 year agoJL
She is a true asset to the field and a dedicated healthcare professional.
More than 1 year agoKS
Thank you, Dr. Jhonalyn, for your exceptional care and support!
More than 1 year agoMF
Thank you, Dr. Jhonalyn, for your outstanding care and dedication.
More than 1 year agoLT
Jhonalyn is incredibly knowledgeable and experienced.
More than 1 year agoMF
Dr. Jhonalyn is an exceptional physical therapist.
More than 1 year agoCS
Excellent service, great listener
March 31, 2026Da'janee C.Verified patient
Excellent!!
February 24, 2026Panagiota A.Verified patient
I’ve been meaning to write this review for a while, but I was honestly at a loss for words — which feels ironic given how much I have to say.
I cannot recommend Jonnelynn and this practice enough. The entire staff is consistently kind, accommodating, and easy to communicate with, especially around scheduling and insurance.
Working with Jonnelynn was truly something special. I saw her regularly for several months, took a break, and am genuinely excited to return — something I never thought I’d say about physical therapy. She is exceptionally skilled, attentive, thoughtful, and deeply caring, and has a way of making you feel fully seen and supported as a whole person.
Our sessions left me feeling grounded, connected to my body, and relaxed, often becoming the highlight of my week. I’m deeply grateful for the impact she’s had on my healing, and if you’re considering coming here, you’ll be in incredibly good hands.
February 5, 2026Monique M.Verified patient
The doctor had a very pleasant manner and listened to my concerns.
She offered excellent treatment and thoughtful follow up exercises.
November 21, 2025Initials hidden
She's very friendly and professional, and she showed me really helpful exercises to help me recover from my injury. Definitely recommend.
May 14, 2025Nathan S.Verified patient
Kind sweet great feeling
November 18, 2024Ai S.Verified patient
There is perhaps so cultural/language difference but I found Dr. Santos unprofessional. She would steer the conversation to personal life stuff which felt intrusive, and made some comments about my body that made me feel uncomfortable. I never received a program of stretches to do outside of the appointment after asking repeatedly. And there was never any real timeline given to my recovery. Overall she seemed like a nice person and my pain did lessen for the few weeks I saw her, but I would not recommend her. And the phone calls and text from her office were too much and felt sale-sy.
October 2, 2024Initials hidden
Jhonalyn was very patient and did a great job. I felt much better after the therapy, and she taght me some exercise which helps a lot. Highly recommend.
July 13, 2024Minzhe Z.Verified patient
I had a fantastic experience with Dr. Jhonalyn.
More than 1 year agoDK
This was my first experience with PT and I came in with a bad shoulder. Dr. Santos was great at assessing the problem, and in each sessions we saw the improvements.
More than 1 year agoMH
I highly recommend her services!
More than 1 year agoZR
She listened and carefully diagnosed me, clearly explained everything, and created a successful and dynamic program for rehabilitation. Moreover, she's brilliant, friendly, and patient.
More than 1 year agoGH
Jhonalyn is really friendly and she also emailed me all the home exercises with description and images on how to do them, which was very helpful.
More than 1 year agoTE
I highly recommend Dr. Jhonalyn !
More than 1 year agoWT
She is very professional and friendly.
More than 1 year agoSZ
She is highly knowledgeable and professional.
More than 1 year agoSA
The clinic itself is clean, well-organized, and equipped with modern facilities. The staff is friendly and professional, contributing to a positive overall experience.
More than 1 year agoDK
Thanks to Jhonalyn's expertise and dedication, I have seen significant improvements in my condition. My pain has decreased, my mobility has increased, and I feel more confident in my daily activities.
More than 1 year agoER
She took the time to understand my specific needs and concerns, and she explained every step of the treatment process clearly.
More than 1 year agoMS
Thanks to Dr. santos, my pain has decreased.
More than 1 year agoVS
I recently had the pleasure of working with Jhonalyn, and I couldn't be more satisfied with the experience. From the moment I walked into the clinic, I felt welcomed and cared for.
More than 1 year agoLT
April 16, 2026Tatiana N.Verified patient
April 6, 2026Samantha K.Verified patient
Less than 3 months agoInitials hidden
March 20, 2026Dulce M.Verified patient
March 18, 2026Samantha K.Verified patient
March 9, 2026Gregory W.Verified patient
February 16, 2026Melissa H.Verified patient
Less than 3 months agoInitials hidden
Less than 3 months agoInitials hidden
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How soon can I make an appointment with Dr. Jhonalyn Santos?
Generally, Dr. Jhonalyn Santos has appointments available on Zocdoc within 1 week. You can see Dr. Santos's earliest availability on Zocdoc and make an appointment online.
Is Dr. Jhonalyn Santos accepting new patients?
Dr. Jhonalyn Santos generally accepts new patients on Zocdoc. You can see Dr. Santos's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Jhonalyn Santos accept my insurance?
Choose your insurance plan to verify if Dr. Santos is in-network.
Can I make an appointment with Dr. Jhonalyn Santos online?
Yes, you can make an appointment online with Dr. Santos using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Jhonalyn Santos work with?
Dr. Jhonalyn Santos works with Go Physical Therapy.
Where is Dr. Jhonalyn Santos's office located?
Dr. Jhonalyn Santos has 4 office locations in New York, view full addresses on Dr. Santos's profile.
What are common reasons for patients to see Dr. Jhonalyn Santos?
Dr. Jhonalyn Santos frequently sees patients for Arthritis, Hand Problems, New Patient Visit, Physical Therapy Consultation, and Sports Injury. You can see other visit reasons for Dr. Jhonalyn Santos on their profile.
What languages does Dr. Jhonalyn Santos speak?
Dr. Jhonalyn Santos speaks English, Spanish, and Filipino.
How do patients rate Dr. Jhonalyn Santos in reviews?
83 patients have reviewed Dr. Jhonalyn Santos. The overall rating for this doctor is 4.93/5. They have a 4.93/5 rating for bedside manner and a 4.99/5 rating for wait time. You can read individual reviews and ratings on their profile.