DPT, CHT, PT
It was my first appointment. Paperwork was missing when I arrived to my appointment. There was no receptionist so the therapist had to scramble to prepare the paperwork. Apparently I was suppose to receive forms to fill out by email before my appt, but I never received anything. Prior to the appointment, I had called to check if my insurance was accepted and was told I would receive a call-back, which I didn't. When I called again the next day, they no longer had the info that I gave them the day before so I had to give the same receptionist my info again. She was also chewing food while on the phone with me and hung up while I was still asking her something. Nice facility and therapist but receptionist (being the first point of contact) should be more professional.