Dr. Williams was great. He engaged me in conversation to take my mind off the discomfort from the procedure. He was nice and personable. The office staff did not update me on the cost of my procedure. After my initial consultation, they said I should only owe my copay. When I showed up for the procedure, they informed me that I owed 10 times the copay amount. The inflated cost was due to the deductible. The person at the desk said that I should have been told about the updated cost when I was called to verify my appointment. I was not called to verify my appointment, which may be why I was not told about the additional cost. Other than the administrative mix-up, my experience was great.