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Urologists in The Woodlands, TX

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Urology Consultation
Appointments available Mon, Apr 29
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Appointments available Tue, Apr 30
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Dr. 

Gregory Hester

MD, FACS

26mi
Urologist

1. Administrative (office) staff needs help/training: A. This patient was not greeted when he got to the desk, a simple "hi, howdy" or "good morning" would have made a difference, B. There was no option to complete a patient history on the internet so I had to complete a hard copy at the office. It took 20 minutes for the documents to be provided, 10 to fill them out and over an hour before the "interview/input" process was completed, C. Although my correct phone number was entered multiple times on the documents, an incorrect old number was recorded on the patient portal. I can't register for the portal until the admint staff corrects the number, 2. Medical staff was excellent: A. Medical assistant could have introduced herself by name and title (may have had name tag I didn't see) but was efficient and blood draw was painless, no bruises, B. Perhaps it is office protocol but it seems to me the patient ought to be told his vitals by the assistant without the patient having to ask, C. Doctor friendly, efficient and responsive to all my needs, Rx were electronically transmitted and ready for pick up a half hour later/ 3. A. Total time for visit which included in processing, urine sample, doctor's visit and blood draw was about 2 hours, 15 minutes - I am retired and OK with this. B. Perhaps the admint folks were having a bad Friday but there are always ways to improve customer service!

Appointments available Today
9230 Katy Freeway, Suite 510HoustonTX77055
Appointments available Today
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