They were ready for me when I got there. They proceeded efficiently, making good use of my time and theirs. They were personable, friendly. They were sensitive to my comfort/discomfort. Very clever, drumming on my left arm while sticking a needle into my right gum! My only (very minor) complaint is that despite all the information that should have been available to the provider through ZocDoc, I was asked for the same information by phone, and again on a form upon arrival. Get better at bringing the ZocDoc information into your system, and I'll have nothing to complain about!