From beginning to end, this office is very professional and of high quality. As a new patient, you answer your standard questions. However, they have further survey questions to understand your preferences (e.g. detail by detail vs. big picture explanations). Dr. Janna Feldman is very professional; she will provide thorough explanations and is willing to answer any questions you may have. The care they recommend is not aggressive, which made me feel that they had my best interests in mind. Everyone was very friendly and seemed happy, which I believe is indicative of good leadership and high quality individuals. Their technology systems seemed very advanced as well.