What patients are saying
Overall rating
4.54
Average wait time
4.13
Bedside manner
4.71
“The appointment time on the app turned out to be 30min later than what’s in their system. Fortunately they helped to accommodate the situation.”
Xiaolei Z.February 21, 2024
“Dr Lai was very knowledgeable with a relaxed atmosphere. He was exact and to the point. He provided a safe plan after listening to all the history. Asked the correct questions ”
Mark W.April 26, 2023
About Dr. Frank Lai
Frank C. Lai, MD is a board certified urologist who has been with the El Camino Urology Medical Group since 2003. He was born in Taiwan and raised in Chicago; there he attended the Illinois Mathematics and Science Academy. He is a Phi Beta Kappa graduate of Johns Hopkins University where he was the Conference Champion. Dr. Lai earned his medical degree fro Northwestern University Medical School, where he was elected to the Alpha Omega Alpha Honor Medical Society. He completed his residency and served as a Chief Resident in urology at Stanford University where he received several awards for his research and publications. He went on to complete a Society of Laparoendoscopic Surgeons certified Minimally Invasive Surgery fellowship at Cedars Sinai Medical Center. There he specialized in advanced, minimally invasive laparoscopic, robotic, and endoscopic procedures for a variety of urologic conditions including kidney, adrenal, and prostate cancers, complex stone diseases and voiding dysfunction. He is also particularly interested in the medical management and prevention of stone disease. Dr. Lai is a Fellow of the American College of Surgeons (FACS).
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Areas of expertise
This doctor's experience enhances their expertise in similar cases. Below are the conditions or surgeries they treat most frequently.
Kidney stone disease
Urination/bladder dysfunction
Transurethral surgery (TURP) for enlarged prostate
Prostate inflammation or infection
Problems with testicular function
Kidney and ureter procedures
Kidney stone disease
Urination/bladder dysfunction
Transurethral surgery (TURP) for enlarged prostate
Prostate inflammation or infection
Office locations
Dr. Frank Lai, MD also offers online video visits for patients
El Camino Urology Medical Group, INC. (2 of 3)
2490 Hospital Dr, Ste 210, Mountain View, CA 94040
El Camino Urology Medical Group, INC. (3 of 3)
825 Pollard Rd, Ste 100, Los Gatos, CA 95032
1 of 3
Education and background
Practice names
Board certifications
- American Board of Urology
Education and training
- Medical School - Northwestern University, Doctor of Medicine
- Stanford University Hospital, Internship in General Surgery
- Stanford University Hospital, Residency in General Surgery
- Stanford University Hospital, Residency in Urology
- Cedars-Sinai Medical Center, Fellowship in Urology and Laparoscopy and Endourology
Awards and publications
- Castle Connolly Top Doctor
Languages spoken
- English
Provider's gender
Male
NPI number
1023067329
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.54
Wait time
4.13
Bedside manner
4.71
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
71 reviews
Most relevant
I went to this specialist after my visit to primary care doctor and all he did is use the pain killers over the counter .
January 10, 2016Naren D.Verified patient
Doctor Lai diagnosed an issue I had been suffering from for years. Amazing doctor and all around affable guy.
December 30, 2015Patrick T.Verified patient
Confirmed appointment on zocdoc then didn't have me in their system, offered me a triple booked slot...
More than 1 year agoInitials hidden
Professional doctor, straight to the point and very knowledgeable. About 40 minutes waiting time.
January 26, 2018Xavier D.Verified patient
5/5 all staff I interacted with were friendly and professional
More than 1 year agoInitials hidden
Great beside manners. Wonderful and courteous assistants.
April 9, 2019Fernando C.Verified patient
The appointment time on the app turned out to be 30min later than what’s in their system. Fortunately they helped to accommodate the situation.
February 21, 2024Xiaolei Z.Verified patient
Dr Lai was very knowledgeable with a relaxed atmosphere. He was exact and to the point. He provided a safe plan after listening to all the history. Asked the correct questions
April 26, 2023Mark W.Verified patient
Great doc, super friendly.
More than 1 year agoInitials hidden
A very pleasant experience from the time I filled out the paperwork until I left the building. Dr. Lai was very friendly and professional.
December 29, 2017Barry B.Verified patient
My first visit and my experience was good. Dr Lai listens to and addresses all my questions, and explains all possible follow up options. I also got email for health portal setup right after my check in. I can tell things are moving quite efficiently.
September 7, 2017Jun T.Verified patient
I was able to get in on very short notice, and the staff worked to help with this first thing in the morning. Dr. Lai took the time to make sure of the issue, and took the time to explain things. My experience could not have been better.
More than 1 year agoTrevor Z.Verified patient
I was very disappointed with my visit. It took almost an hour before the Doctor met with me and when he did, his manner was awful. He continually interrupted me while I was describing symptoms which was beyond frustrating given that he was the one asking for details. His attitude gave me the impression that he wasn't taking my case seriously and I essentially had to plead with him for _some_ actual medical advice. He took me into an exam room and nearly forgot to actually do the exam which lasted all of 30 seconds. A total waste of time and really makes me not want to deal with Doctors in the future.
More than 1 year agoJohn M.Verified patient
Excellent
August 23, 2016Jeff K.Verified patient
Overall, Dr. Lai was solid. He has good bedside manners, is understanding. He was also very open with me, no beating around the bush or pressuring me to do additional items here and there.
October 22, 2015Gray B.Verified patient
ZocDoc service was exactly what I wanted, It was my first visit. And the overall impression of the doctor to me is very well. He is nice to talk and discuss about the issue. I have a follow up visit tomorrow about the actual treatment, hoping for the best.
July 28, 2015Nanak B.Verified patient
ENJOYABLE, VERY FRIENDLY
More than 1 year agoCC
GREAT, EVERYONE IS HELPFUL AND PROFESSIONAL.
More than 1 year agoGW
Best Doctor in my Book.
More than 1 year agoAD
Very pleasent
More than 1 year agoEY
GOOD
More than 1 year agoRG
Very satisfied - informative and encouraging
More than 1 year agoGM
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January 9, 2024Jeffrey T.Verified patient
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August 18, 2023Jeremy H.Verified patient
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June 1, 2023Andy T.Verified patient
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August 24, 2022Scott W.Verified patient
August 10, 2022Jilu L.Verified patient
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September 21, 2020Initials hidden
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July 12, 2020Satya Abhishek N.Verified patientVideo visit
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October 3, 2019Kuai Y.Verified patient
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How soon can I make an appointment with Dr. Frank Lai?
Generally, Dr. Frank Lai has appointments available on Zocdoc within 1 week. You can see Dr. Lai's earliest availability on Zocdoc and make an appointment online.
Is Dr. Frank Lai accepting new patients?
Dr. Frank Lai generally accepts new patients on Zocdoc. You can see Dr. Lai's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Frank Lai accept my insurance?
Choose your insurance plan to verify if Dr. Lai is in-network.
Can I make an appointment with Dr. Frank Lai online?
Yes, you can make an appointment online with Dr. Lai using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Frank Lai work with?
Dr. Frank Lai works with El Camino Urology Medical Group, INC..
Where is Dr. Frank Lai's office located?
Dr. Frank Lai has 4 office locations, including in Los Gatos and Mountain View, view full addresses on Dr. Lai's profile.
Which board certifications does Dr. Frank Lai have?
Dr. Frank Lai is certified by American Board of Urology.
What are common reasons for patients to see Dr. Frank Lai?
Dr. Frank Lai frequently sees patients for Erectile Dysfunction / Impotence / Male Sexual Dysfunction, Incontinence, Ultrasound, Urinary Tract Infection (UTI), and Urology Consultation. You can see other visit reasons for Dr. Frank Lai on their profile.
What languages does Dr. Frank Lai speak?
Dr. Frank Lai speaks English.
How do patients rate Dr. Frank Lai in reviews?
71 patients have reviewed Dr. Frank Lai. The overall rating for this doctor is 4.54/5. They have a 4.71/5 rating for bedside manner and a 4.12/5 rating for wait time. You can read individual reviews and ratings on their profile.