What patients are saying
Overall rating
4.93
Average wait time
4.87
Bedside manner
4.95
“The parking situation is a nightmare there. I was late due to that and they were gracious enough to let me keep my appointment.”
Initials hiddenLess than 3 months ago
“Such a great experience from start to finish. The staff greeted me right away and made me feel genuinely welcomed. The office itself is open, bright, and inviting very calming. The doctor was incredibly nice, friendly, and thorough, asking all the right questions and making everything easy to understand. I had no concerns, and the visit was quick and smooth. You can tell they truly care about their patients. I’d absolutely recommend this practice!”
Cheryl A.January 8, 2026
About Dr. Susan Cheng
Dr. Susan Cheng is an optometrist who treats patients in Boston, Massachusetts and its neighboring communities. For her education, Dr. Cheng attended the University of California at Berkeley; she received her doctorate degree from New England College of Optometry in Boston.
She is trained in Infection Control and obtained certification for Vistakon Contact Lens.
Her professional experience includes providing comprehensive ocular health exams and contact lens fittings, including multifocal soft contact lenses and rigid permeable lenses. She also works with and dispenses high-end frames and products in an award-winning optical facility. Dr. Cheng works well in a fast-paced setting. She believes in treating every patient with respect and professionalism and puts great care into her work.
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In-network insurances
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Davis Vision
EyeMed
UnitedHealthcare
VSP
Office location
Education and background
Practice names
Education and training
- New England College of Optometry, Doctor of Optometry
- University of California, Berkeley (Bachelor's)
Languages spoken
- English
Provider's gender
Female
NPI number
1629358346
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.93
Wait time
4.87
Bedside manner
4.95
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
1241 reviews
Most relevant
She was very kind, reassuring, and thorough. I have a high prescription, and I have never had such comprehensive care.
Less than 1 year agoInitials hidden
Dr. Cheng was efficient and kind. Took the time to explain things to me and saw me right away.
February 26, 2026Tiffany L.Verified patient
All around such a great experience. Dr Cheng was efficient, friendly, and I felt like she really cared.
November 20, 2025Lee E.Verified patient
Dr. Cheng was knowledgeable and professional. She called later to follow up and help with referrals to specialists.
July 14, 2025Neal H.Verified patient
Very professional with the latest testing equipment to fully evaluate my eye health. Also, she told me about all my options.
November 20, 2024Bradford K.Verified patient
Awesome provider, took time to make sure my vision was as great as possible and that I left with the right prescription.
April 4, 2024Parsa E.Verified patient
Thorough, patient, listening while concerned with your needs. Takes pride in her work
Less than 1 year agoStephen F.Verified patient
I look forward to my visits!! Such a warm, welcoming and knowledgeable staff!
October 23, 2025Karen P.Verified patient
Dr. was friendly and professional. She listened to me and personalized my care, reassured me regarding some questions I had.
More than 1 year agoInitials hidden
Been going to Dr Chen for three years. She is so friendly and always answers all my questions. Highly recommend.
January 30, 2024Erin A.Verified patient
Dr. Cheng was prompt and efficient, I was done in about 20 minutes. She provided helpful counseling about my contact lenses.
April 5, 2014Initials hidden
Dr. Cheng was wonderful. Her bedside manner was excellent. She was very knowledgeable. I would definitely recommend her.
September 6, 2019Mary R.Verified patient
Dr. Cheng was very personable and professional. All my questions were answered, and the appointment was quick yet thorough.
More than 1 year agoKathryn B.Verified patient
Very quick check-in and check-up processes. She addressed all of my concerns and covered every routine part of the eye exam.
More than 1 year agoInitials hidden
The general eye exam was very quick (15 mins), and Dr Cheng explained each procedure as well as insurance. Very thorough.
More than 1 year agoInitials hidden
Dr Cheng is knowledgeable, thorough and kind. I trust her with my vision and the office support staff are great.
February 3, 2023Bonnie S.Verified patient
Quick, efficient, and informative. She was happy to explain the tests she was performing and the results in detail.
November 15, 2014Initials hidden
Dr Cheng and team are excellent. Answered all my questions and helped me make a better decision regarding my health.
April 9, 2021Michael C.Verified patient
Dr. Cheng was so kind and informative that I was feeling comfortable to be seen by her and I would go back to her!
July 4, 2021Jiyoung L.Verified patient
Dr. Cheng is friendly, knowledgeable and practical with her patients. I'm glad I found her several years ago!
September 22, 2022Kim G.Verified patient
Awesome all around! And totally patient while I tried on a bunch if glasses. Honest opinion and great to work with.
September 30, 2015Marissa D.Verified patient
Very friendly staff. And they did a good job explaining every step of process. This was my first time visiting.
April 23, 2021Andrew M.Verified patient
Dr Cheng was was efficient, friendly, and patient with all of my questions. Quite happy with my visit!
October 24, 2023Initials hidden
I highly recommend, friendly staff, it was my first time visiting the clinic and I will continue to go there :)
August 19, 2021Wilfredo V.Verified patient
Pleasant environment, efficient and friendly staff, and excellent results.
May 6, 2025Daniel M.Verified patient
Dr. Cheng and her staff were perfect every step of the way. Friendly, knowledgeable, and convenient location.
October 27, 2021Eric S.Verified patient
I had a great experience in my appointment, all staff were professional and very helpful. Thank you to all
December 6, 2022Catherine K.Verified patient
Super easy to schedule. Quick and efficient visit! I really appreciate Susan and her team.
More than 1 year agoInitials hidden
Dr. Cheng, the assistant who administered tests and the front desk person all performed their work excellently.
September 6, 2019Derek M.Verified patient
Good office, efficiently run, providers always very personable and professional.
December 22, 2024Gerald D.Verified patient
I am a repeat customer due to their professionalism in their work and most up to date equipment.
November 6, 2023Bradford K.Verified patient
The staff were very kind--they listened and addressed all my questions and concerns.
September 21, 2024Initials hidden
Susan and the crew at ProOptical were very professional, thorough and thoughtful, I highly recommend them.
June 5, 2019Barry M.Verified patient
Dr. Cheng was very attentive and kind. She addressed all my needs in a professional and courteous manner.
February 16, 2017Mariam C.Verified patient
Friendly, modern equipment, cared to explain what she was doing and why. Really couldn't have gone better.
More than 1 year agoInitials hidden
Dr. Cheng was friendly and a good listener. Lovely office, great experience. Highly recommended.
March 22, 2023Samantha B.Verified patient
Dr Cheng was efficient , knowledgeable, and easy to talk to. She explained everything In great detail.
More than 1 year agoLucy M.Verified patient
Everyone was very professional and friendly. Latest equipment for accurate exam and Measurements.
October 13, 2022Bradford K.Verified patient
Dr. Cheng was very friendly, knowledgable and attentive. I would definitely return to see her again!
August 30, 2016Aliese L.Verified patient
Very young & vibrant
She kept me engaged the entire time , I'll definitely be going back from now on.
February 7, 2017Kanishah S.Verified patient
This was my first eye exam since school. I was very comfortable, and impressed with the technology.
November 4, 2015Eric L.Verified patient
Doctor was very friendly and so was optician. I just can’t afford the pretty glasses
February 6, 2024Yolanda W.Verified patient
Confidence, competence, caring. Happy to know that she remains at ProOptical.
June 24, 2024Paul O.Verified patient
Incredibly professional and quickly addressed concerns and questions. Overall a really great exam.
December 12, 2015Mark U.Verified patient
It was great. I always get nervous to see eye doctors for some reason, but this went really well.
March 1, 2014Kristine C.Verified patient
knowledgeable, friendly and helpful doc. great staff and clean facility. very efficient.
November 14, 2022Srinivasan V.Verified patient
Courteous, professional and helpful . I was made to feel like I was the only one that mattered.
November 16, 2019Denise K.Verified patient
Dr. Cheng is a fantastic eye doctor. Great manner, pleasant, thorough. She’s the best!
May 19, 2023Initials hidden
Very helpful and knowledgable. Both the doctor and the staff at the office. Highly recommended.
March 23, 2015Robert H.Verified patient
Seamless appointment with good feedback and clear explanations from the doctor.
November 20, 2023Amy T.Verified patient
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How soon can I make an appointment with Dr. Susan Cheng?
Generally, Dr. Susan Cheng has appointments available on Zocdoc within 1 week. You can see Dr. Cheng's earliest availability on Zocdoc and make an appointment online.
Is Dr. Susan Cheng accepting new patients?
Dr. Susan Cheng generally accepts new patients on Zocdoc. You can see Dr. Cheng's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Susan Cheng accept my insurance?
Choose your insurance plan to verify if Dr. Cheng is in-network.
Can I make an appointment with Dr. Susan Cheng online?
Yes, you can make an appointment online with Dr. Cheng using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Susan Cheng work with?
Dr. Susan Cheng works with Pro Optical.
Where is Dr. Susan Cheng's office located?
Dr. Susan Cheng's office is located at 175 Cambridge St, Boston, MA 02114.
What are common reasons for patients to see Dr. Susan Cheng?
Dr. Susan Cheng frequently sees patients for Contact Lenses, Eye Emergency Visit, Eye Infection, General Eye Consultation, and Routine Eye Exam. You can see other visit reasons for Dr. Susan Cheng on their profile.
What languages does Dr. Susan Cheng speak?
Dr. Susan Cheng speaks English.
How do patients rate Dr. Susan Cheng in reviews?
1241 patients have reviewed Dr. Susan Cheng. The overall rating for this doctor is 4.93/5. They have a 4.95/5 rating for bedside manner and a 4.87/5 rating for wait time. You can read individual reviews and ratings on their profile.