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Qualifications and Experience
Dr. Susan Cheng is an optometrist who treats patients in Boston, Massachusetts and its neighboring communities. For her education, Dr. Cheng attended the University of California at Berkeley; she received her doctorate degree from New England College of Optometry in Boston. She is trained in Infection Control and obtained certification for Vistakon Contact Lens. Her professional experience includes providing comprehensive ocular health exams and contact lens fittings, including multifocal soft contact lenses and rigid permeable lenses. She also works with and dispenses high-end frames and products in an award-winning optical facility. Dr. Cheng works well in a fast-paced setting. She believes in treating every patient with respect and professionalism and puts great care into her work.
Verified Patient Reviews
professional and friendly.
She was great, the appointment was on time, the office was clean and Dr. Cheng was thorough. I had a lot of questions so she gave me multiple options, everything was clear and made sense.
Great appointment, quick, efficient, and thorough.
One of the best eye exam appointments ever
She was very kind, answered questions I had. Quick appointment, Ann (the person who first took me back) was also very kind, helped me figure out the best options for me.
She is wonderful. Listens well, explains perfectly, delightful to have as a provider.
It was a wonderfully efficient, quick check up with reassuring checks on all of the vital (potential) issues with my eyes. Happy to come back for a check up.
Extremely professional and personable. Excellent staff too. She dilated my eyes with some less intense chemical than I normally get, which I was extremely grateful for. Highly recommend.
Very pleasant, did not try to push any products or services. Quick exam and good atmosphere.
Dr. Cheng was great! She answered all my questions in detail, provided clear instructions and expectations for eye treatment.
She was great, professional, thorough and friendly. Could not recommend her more highly!
She showed me my retina, which no other doctor had ever done. She explained what we were looking at, and things that she looks for. It was pretty cool!
It was great!
After everything you have done to me, the next step is to receive the report. When it done, would you please forward it to me? Thank Léonce
She was very quick and friendly!
Efficient and professional, up front about costs, put me at ease.
Such a kind and knowledgeable professional!
I got there early and was still seen rift away. Dr Cheng is very very nice
It was very helpful.
Dr. Cheng was very attentive and kind. She addressed all my needs in a professional and courteous manner.
Very young & vibrant She kept me engaged the entire time , I'll definitely be going back from now on.
She was very informative and comforting. I've never been prescribed glasses before.
I am a commercial pilot and I have had the pleasure of seeing Dr. Cheng for a number of years, she keeps track of my eye health and the prescriptions are always perfect, when I pickup my new glasses.
Susan is a very nice person and a great doctor. She made my eye exam very enjoyable and stress-free :) She navigated me through the benefits of my insurance and was very attentive to my needs. I highly recommend her!
I have seen Dr. Cheng for the last 2-3 years for my check ups. It has always been a great experience. She is a total professional. Very pleasant.
Very professional, prompt service.
quick and competent
no wait. bedside manner is a bit cold but she is straightforward and answered all of my questions. could be more personable/ friendly. exam was quick but thorough. machinery is all very new and advanced.
Dr. Cheng was very personable and professional. All my questions were answered, and the appointment was quick yet thorough.
Dr. Cheng was both friendly and professional, and I was very happy with how the exam went.
Dr. Cheng was very friendly, knowledgable and attentive. I would definitely return to see her again!
She is really professional and a great doctor!
she was very nice
The visit was great! The glasses in the office are very nice, but expensive.
She is very patient and and explains everything clearly. Great visit and doctor!
She was very nice, patient, and knowledgeable.
My appointment with Dr. Cheng was great. She was helpful , thorough, on time and very pleasant. I was able to book the appointment on line and the whole was positive and easy.
very friendly and excellent care. would recommend to friends and family.
She is knowledgeable, kind, even taking the time to choose frames for us.
My appointment with Susan went great. She was very professional and did a great job answering my questions. I would definitely recommend her.
Dr. Cheng was very friendly and professional. I expected to wait a while before my appointment but was seen right on time. I would suggest arriving early to fill out your insurance info and to look around at their frame selections.
Dr. Cheng was great, I would definitely recommend her!
I just think she is the most awesome!!!
Incredibly professional and quickly addressed concerns and questions. Overall a really great exam.
One of the best eye exams I have ever had. Dr. Cheng was available right away and explained everything she was doing. She also took the time to explain why she made the changes in my prescription. I will definitely be going back to her for future exams.
This was my first eye exam since school. I was very comfortable, and impressed with the technology.
She was very personable and professional! I will be back
Very quick check-in and check-up processes. She addressed all of my concerns and covered every routine part of the eye exam.
So easy and professional. Definitely coming back!
She was very pleasant and wore a hearty smile , very professional and patient. She tackled my mothers linguistic challenge gracefully. Thank you
Dr. Cheng was great! I was seen right away and the appointment was quick and to the point, but still thorough. She explained everything she was doing step by step and took the time to answer my questions. I would absolutely recommend her to anyone looking for a new optometrist.
Awesome all around! And totally patient while I tried on a bunch if glasses. Honest opinion and great to work with.
She was great. Quick and painless appointment!
Dr. Cheng is the best. She made me feel very comfortable and was very informative to any questions that I had. I would recommend her to everyone and anyone.
Fastest visit I've ever had to the optometrist. Saw me right away and had all my insurance information ready. Totally happy with my contacts Rx.
Friendly, professional. Explained everything she was doing and why. I absolutely loved her!
I was delighted that she could see me the moment I walked in for my appointment. No waiting whatsoever. Dr. Cheng was very helpful, friendly and able to answer all my questions.
Great service! Got seen right away, exam was quick and informational.
The general eye exam was very quick (15 mins), and Dr Cheng explained each procedure as well as insurance. Very thorough.
Very helpful and knowledgable. Both the doctor and the staff at the office. Highly recommended.
Dr. Cheng was fantastic! Friendly, knowledgable, helpful, and even saw me early! Definitely go see her for your next eye appointment!
Friendly, modern equipment, cared to explain what she was doing and why. Really couldn't have gone better.
Excellent 5 star office visit. Prompt, professional, and courteous. I will be visiting Dr Cheng for all my future eye health needs.
In differences of eaminations, I was quoted a price for a contacts exam and a price that Mass Health covered for an eyeglass exam. I was also told that the contacts exam included the same exams as the glasses exam BUT that I would have to pay the WHOLE amount for the contacts exam. I only agreed to have the exam as it was in the same range as my last visit, but i feel this doctor will be charging MassHealth for my exam also and I dont feel that is right.
Was pleasantly surprised that my spur of the moment appointment request got confirmed! I haven't been to an eye doctor in many years and was a bit nervous of what'd happen. BUT! there was nothing for me to worry about, she was happy I came in sooner than never. She explained each step of my eye exam and gave me a good run down on what my insurance did and did not cover. The whole thing was a breeze! Before I knew it I was being helped by the person at counter to pick out my new frames. So happy I made the decision to see Dr. Cheng
Dr. Cheng was quick, professional, and answered my questions with detail. I am on MassHealth, and she answered my insurance questions without any problem. And my glasses were ready a good two or three days before I expected!
Quick, efficient, and informative. She was happy to explain the tests she was performing and the results in detail.
Pensé que me iba a demorar, pero el trato fue excelente. Gracias Susan!.
Great work quick and easy!
She was very nice did not wait long the best part
My visit with Susan Cheng was wonderful. She is patient and takes time to explain every move that is made. While working with me she took time to explain what every machine is going to do. I have 3 kids and I will also be bringing them to have there eye exams.
Dr. Cheng was very nice and took the time to ask about me. She was very through in making sure she had the right prescription for me and checked pre-dialation and post-dialation to be sure.
Dr. Chang was excellent! Friendly, efficient, and very good at explaining what she was doing and what the findings meant. Gave clear guidance in making the right lens choice for me.
She was very nice! And very caring! Turns out, I had a severe issue that could have lead to something serious, She immediately sent me to the hospital and called to check on me later. Recommended her to Mother and Sister! I had a great experience using this office, very grateful!
She was great! Very professional but still talked to me about where I went to school and what I was studying etc. I got in right at my appointment time and she had me in an out quickly.
Great, no problems and quick.
Dr. Cheng was prompt and efficient, I was done in about 20 minutes. She provided helpful counseling about my contact lenses.
I just need a prescription for contact lenses. Dr. Cheng was very professional, yet personable. The appointment was quick, but not rushed. I'll definitely go back the next time I need anything.
It was great. I always get nervous to see eye doctors for some reason, but this went really well.
Excellent, couldn't be better. She is very professional and helpful. I highly recommend Her.