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Dr. Susie Cha is a board certified Optometrist serving the Duluth Area. She and her team of qualified opticians strive to offer the best eye care in a comfortable spa-like environment. We look forward to serving you!
Verified Patient Reviews
I am completely satisfied, the staff is very friendly, it was my first time but I will definitely return next year!!
Dr. Susie was great... For the most part her staff were knowledgable but some of gentlemen were a little less customer service oriented than the female staff. The office is gorgeous.... Straight out of a magazine or movie! I was so impressed that I didn't mind the wait!
I went there for my daughter today. I loved thus place so much that I scheduled myself an appointment for Monday!
I really like their customer service , very professional. And the doctor is very good at explaining every step . I highly recommend them.
They were great very patient with my son
Very nice office with very pleasant staff.
I thought she and her staff were very professional and pleasant. My daughter and I were seen in less than an hour and she even picked out glasses.
She was very attentive and got us in and out straight away!
Everyone was so kind. They helped us pretty quickly and look like they did things very accurately.
Excellent Staff and Doctor! Great customer service.
Dr Cao was super friendly and welcoming and very professional. She was also very knowledgeable and put my son and myself at ease. He received the glasses he needs and we are very pleased!!!
Everyone was very pleasant and helpful. The Doctor was very nice and informative. Altogether a very professional staff.
Took way too long. Lots of waiting to do one thing that would take 2 minutes at a time. Otherwise, everything was fine.
Dr Cha was lovely. I had a bit of drama at work so I couldn't stay to pick out glasses but they team was courteous to work with me to get me in and out. Dr. Cha was very calming to me after a stressful morning and I was impressed to see how thorough the entire exam process was. The office was very modern and the staff was kind. I will return as it was a pleasant experience.
It was great! Everybody was so nice and so helpful. Thank you.
The staff were knowledgeable, kind, prompt, and very well equipped. I love the ambiance and atmosphere of the office. It was very well decorated and soothing. They were attentive and did their best to make my overly shy child feel safe and comfortable, which is no easy task. They were all excellent at their jobs and we look forward to returning to pick up her glasses.
Always a pleasant experience with Dr. Cha and her team. The only negative is that they fail to notify me when my glasses are ready! I always have to call to inquire.
The wait was longer than I liked, but the doctor explained there were visitors in the office and she was trying to handle both.
Very nice and extremely professional
She was great
First off the office is the best eye Dr office i've EVER BEEN IN. The space is very upscale and nice. The staff was very friendly and knowledgeable. Mrs. Cha was very friendly and and explained everything she was going to do. Great Atmosphere!!!
Dr. Cha and her employees are very friendly. The place is very clean and beautiful. I really recommend this place.
It was great and she made me feel very comfortable. Love the staff
She explains very well and most importante y My Mom liked The way we were attended and thats good.
Dr. Cha was friendly and honest. Her staff were nice and friendly.
Friendly, fast service
Dr. Cha was very efficient and had a great rapport with my adolescent. I didn't like that she didn't really *talk* with me about the changes in my daughter's vision, explain the next step, etc. I would give her a "4" on a scale of 1 to 5. However, I would give the optometrist (that I saw in the outer office) a "1" on the same scale. He brought a tray with only a few pair of glasses over and set it in front of us. My daughter stated that she wanted to see the "Lego pink eyeglasses." He pointed at the tray. He never told me that it was because that's all that would be covered through my insurance; after several times of my daughter asking about other pairs, and then myself asking, and his pointing at the tray in front of us did it click in my mind what was going on. I wasn't even given an option to pick a different pair and pay a surcharge or heck, even full charge. He took measurements and then told us we could leave. I asked if I got to choose any options for the glasses like anti-scratch or did they come with anti-scratch. He said, "yes, insurance." I asked again, slowly, pointing to his sheet. Then I realized...he didn't speak English, or at least, not very much or very well. That, or he was too tired to deal with us? Who knows. Anyway, he picks up his papers and indicates with a few brief words that they will call when the glasses are available. He leaves. I look around confused. I approach the desk and wait while the receptionist is on the phone. Another lady arrives a few minutes later and asks what I need. I asked what else I needed to do. She indicates my copay. I ask if I can find out how long the glasses will be. I'm told 3-4 weeks. My daughter's current glasses are broken. We can't wait four weeks!! I asked if there was a way to speed that up or should we choose another pair. I explained I'd not been shown any paperwork and had no idea what the glasses were going to cost. I recognize I'm sounding entitled, but this was my first time at this place, so I was expecting a small bit of explanation and walking through of their process, plus who orders something without knowing its costs?? The second optician tells me that I can pay an extra fee for a coating. I ask if he means an anti-scratch and he says yes. I realize at this point that I can't remember all of the upgrades available for glassees so that I can ask about them and it's obvious that these folks aren't going to go over anything with me. I decide to get a copy of the prescription (which took another 10 minutes) to just buy some extra pairs. I'm told that the new glasses will be here in a week. We'll see how this goes. While I like the doctor, I do believe her staff needs some training. If I didn't have other options due to insurance, I should be told that. I should have either paperwork given to me that explains the process or I should be told it. I'm not asking for much...just to know my options and how much money I'm spending. :-)
Everyone was very nice and accommodating.
?? the office and staff.
She was awesome! She showed concern and my daughter was not just another appt folder. He staff was professional and supporting, operating in a functional and productive manner. I will stay with Dr Cha.
Beautiful facility. Friendly staff.. Dr.cha was fast and friendly . I just wish they had a better selection for Medicaid patients
She was great. So was her staff.
Very nice Dr we like her .
I have been suffering from chronic uveitis for over 2 years and I've never had a doctor take proactive measures to help me find a cause and treatment. Dr. Cha is humble and attentive.
The staff and doctor was very nice and professional. Beautiful establishment as well.
The office was inviting and the staff was professional. They care about their patients,
This was one of the best experiences at a Dr.'s office I've ever had!! The environment is so relaxing and comfortable which I didn't get to enjoy because we were called for our appointment within a few minutes of us arriving. The staff are so pleasant and make you feel so comfortable and I'd recommend any and everyone to go to this place for your vision needs!!
I had a great experience with Dr. Susie Cha. Her and her staff where very polite, informative and professional. She was very helpful and caring when my four year old was scared. The office overall was clean and the glasses choices where great. I recommend Dr. Susie Cha to anyone needing an eye exam.
The atmosphere was clean, welcoming and organized. I was taken care of right away, the staff all made personal connections with me and explained what they were going to do with each step. I got what I needed, with little to no time.
She is very professional and personal . The staff is wonderful too!
Susie Cha was extremely helpful and did a fantastic job. I highly recommend her for your vision needs.
This was my first time coming here and they were very helpful and quick. The staff is very nice and very professional. I had to do about 3 tests for my eye exam, but it was all easy and very quick. I would definitely recommend coming here!
I loved my visit today. She made me feel very special. Both her and her staff are nice and cool. My grandmother likes her too.
A welcoming environment with professional, respectful and polite staff.
Visit was great
Everyone here was very friendly and very knowledgeable! They treated my children with respect and made them feel comfortable. I highly recommended.
The office is neat, clean, and orderly. The staff is friendly and professional. The doctor was very personable. I definitely recommend to all.
I did not have to wait long at all upon arriving on time for my appointment and filling out the necessary paperwork. Dr. Cha is a wonderful, welcoming, and warm doctor that made me feel very comfortable. She patiently answered all my questions and did not make me feel rushed. The staff were very friendly as well and I did not feel pressured or rushed while picking out glasses. I would for sure recommend her and come back again.
Me encanta y mi niña se siente muy relajada y tranquila
Good environment, nice clean office
It was amazing, everyone was so friendly and curteous. Dr. Susie Cha was very professional and informative.
She is nice and friendly, also she is a good doctor.
Great doctor and staff. Such a welcoming office and team. It's obvious that her ratings are not made-up! Thanks Dr Cha & ZocDoc.com
I came in early because I thought there might be long wait as I have come to expect from other doctors, but this was totally different. I was greeted and assisted as soon as I came in. My boys had fun and felt comfortable throughout their appointment.
Visit was good overall! A little long of a wait but was expected since it was a Saturday. Staff was professional and kind.
Fue una cita rápida me atendieron muy bien no es difícil llegar a su oficina todo estuvo de maravilla
They are very nice at her office. I'm and out, will define tlc keep bringing my kids.
Dr Cha and her Asst were awesome. Only two concerns... Turn around time on glasses is longer than most. And the front desk staff wasn't very knowledgeable about things they should know.
It was fast and the office is awesome!
Very nice doctor , will be coming back .
I had a great visit. The staff was amazing.
Dr Susie was great. Very helpful and knowledgeable. I wasn't to happy with her assistant. She was a little off base.
This is my second year seeing her...she is super sweet, very informative. I enjoy my appointments with all her staff as well. Very professional.
I felt completely taken care of
She's so genuinely kind. She and her staff have a great sense of humor and treated me very well. The office is clean and comforting.
Excelente trato muy profesional y el lugar muy nice la verdad mas q satisfecha y mis hijos contentos gracias.
Great experience, nice friendly family-oriented atmosphere.
She every awesome coming back to see her in a month
She was very professional and asked me questions. I felt very comfortable with her and knew I was in good hands:)
I believe that it was a very pleasant visit. Everyone there was very professional, nice and respectful. The atmosphere was great. I will definitely keep them as my location to go to for my eyes.
The visit I had today 1/8/2015 was great I was a little nervous at first since this was my first visit there but I read so many great reports. Dr Cha and her staff was patient and kind and didn't rush the examination or anything even while doing the fitting it wasn't rushed they wanted to make sure I was comfortable and satisfied with everything. Awesome team the doctor and her staff
Dr. Cha and her staff were great. There was little waiting time. The staff is friendly. Dr. Cha is awesome. She was informative, understanding and explained the entire process. I would recommend her to everyone.
Dr. Cha was wonderful to my son. It was his first time getting fitted for glasses and she make him feel comfortable.
Dr. Cha was very nice, she explained everything and didn't Rush my visit....I would definitely go back and I recommend this office.
It can always be a bit stressful when you are seeing a new healthcare professional for the first time. I was very pleased with our experience with Dr. Cha. I took my son to see doctor Cha because he needed new eyeglasses. Her office is very nice, and her staff are friendly, quick, and efficient. Dr. Cha was very friendly and made myself and my son's very comfortable. I would definitely recommend Dr Cha's office to anyone seeking a new eye care professional.
Friendly, knowledgeable staff, clean facility, great office overall!
Very nice and professional. We had a great experience. Highly recommend.
I was very very impressed. Very impressed with everyone. and very affordable.
Very knowledgeable and thorough! Best optometrist experience I've had!
It was a very nice environment and staff was very concerned what my needs were.
My visit was very pleasant. Dr. Cha explained everything clear and with professionalism. All staff members were super polite and caring. Front desk is amasing. There was almost no waiting time.
I absolutely loved Susie Cha and staff!! Best doctor visit I've had in years...and that includes all doctors, not just ODs. The place was immaculate and the efficiency was superb and spot-on!! Bravo! A doctor who cares, and it shows!
The staff was very polite and helpful. The doctors office was clean and the staff made us feel comfortable. They got my daughter into the doctor within 10 minutes after signing little paper work as this was her first visit. I feel like they took an extra step to assure my daughters diagnosis was accurate. I would definitely recommend Susie Cha to friends and family.
The entire visit was about one hour which was great!
Dr. Cha's office was so neat and classy! The staff was incredibly knowledgeable and attentive. Dr. Cha is someone that I will use for as long as I am blessed to and I would/will highly recommend her to anyone! Thank you Dr. Cha and Staff!
Dr.Cha was very proffesional and nice.She has a very easy going personality.This helped my daughter feel comfortable.She explained everything clearly.I will be scheduling another follow up soon!
She was really nice and took the time to explain the importance of wearing eye glasses to my teenager. The staff was really nice also.
I think the visit with Dr. Susie Cha, was refreshing as she listened to my concerns extensively. Her bedside manners was very pleasant as she makes you comfortable and she explains every and all procedures as they are being conducted. I enjoyed her ability to relate to me and express her sincere concerns.
I thoroughly enjoyed my visit. Dr. Susie Cha was very nice and kind. I recommend my husband to go. And this is definitely my new eye care doctor.
they are very nice people
she was very attentive and her entire staff was too ! thank you
She was great and explained everything to my grandson before she did anything
I think Susie was attentive and knowledgeable of my concerns.. she seemed to want to get to the bottom of my problems and help me the best way she could.
She was delightful. Explained everything that was done. She was very professional, friendly, and knowledgeable.
She was so nice, whole practice was very professional and the facility was very welcoming. I would recommend everyone go to see Susie Cha for your vision needs.
Great visit! Dr. Cha and her staff where friendly, very knowledgeable, & professional. I will definitely return for all of my eye care needs.
she's always fantastic she sees all my kids I refer to my mother and father and I've been seeing her for a while now she's fantastic
She wants to please her customers and will inform her staff of how to ensure that the customer/patient feels comfortable. Very personable doctor..
Beautiful office great place to work.... fast and friendly
Excellent , very pleasant feeling, and very well informed, and professional attitude.
It was great!
Awesome great with my teen, staff need a little more training.
It was one of the most pleasant doctor visits I have ever had. Every employee was friendly and helpful. She is perfect doctor for children.
We left out of there with all of the information we needed. Thanks!
Just when entering the place, it's welcoming,clean, and friendly. I just absolutly had a wonderful time at my apointment . That I had to write a review. This is an excellent place to go for an exam. Everyone was so kind and friendly, that I felt so comfortable . And I highly recommend this place, it's hard to find a nice place like this.. I was surely blown taken by there service .... Love it??
Beautiful area, awesome staff, clean... Very friendly all of them including Dr. Cha...
Dr. Cha and her staff were very polite. I was late getting my daughter to her appointment and they still saw her and the wait was very short. Two thumbs up
The place was clean. Every one was so nice and efficient. Sheila Geyer
It was wonderful. I will definitely be back.
Loved it! Dr and staff were extremly nice and very professional.
I was impressed from the moment I walk into the office until I walked out.
Great doctor and staff. Had a very comfortable visit.
The staff and doctors were amazing. Very nice and patient I have a five year old son who is very scared of doctors offices and this one was no different. The worked with him showed him everything they were going to do. Took there time making him feel safe. I will go back for sure. :-) very happy
I am highly impressed with you and your staff. You all are very friendly and polite. You also took time to explain everything before applying anything. I'm very impressed by the number of times I got reminders for the appointment. Tell Hannah that her smile and atitude will always bring people back. Dr Susie is the best.
I am glad that she was the first one I saw on the Reference of Medicaid doctors, and I chose her first and after having gone to her office on 10/15/13, and having received the treatment and attention she gave along with her staff members, , I will not have to look for another doctor, Im staying with her as my Eye Physician....I am very happy I have her as my Optometrist (Eye Dr.)...I have a future appt for Glasses and another test that will be done on my eyes.
Her office is luxurious and clean and her staff makes you feel right at home. I am very happy with her service and would definitely recommend her to anyone needing eye care!
She was excellent! Very thorough and professional and very sweet and kind
The staff was excellent and so was dr Susie Cha, I really enjoyed my visit at dr Susie Cha, I recommend that everyone go.
Dr. Cha and her staff are personable and knowledgeable. Great selection of glasses for the fashionsta. Wide assortment in price range.
Very friendly will definitely go back again :)
Well, besides a beautiful facility, the staff was very friendly and respectful.
She was amazing along with.everyone else. Timely, great with kids.
I was highly satisfied with our office visit! We switched my son's eye doctor, from his former doctor, to find an office with a nicer staff, and I found exactly what we were looking for. Dr. Cha and staff were very nice and very professional! Would highly recommend this office!
Very friendly and helpful. I would definitely recommend her to my friends and family.
Wonderful!! She was very pleasant.
Excellent visit and service by the entire staff.
Very professional and informative
so thankful they accept pechstate
She was very nice & up beat.
Very nice and professional staff. I will continue to use Dr. Cha for my eye exams and our family's contact fittings.
VISIT WAS GREAT. AND SHE WAS AWESOME THE STAFF WAS GREAT ALSO
It was lovely. The staff was very friendly.
Everyone was very friendly and helpful! I loved my visit.
Great location and friendly staff.
Not a lot of frame selection but they are great!!
not only do I love her I recommended her to all my family so my mother father husband kids all see her and I love her
The staff were very courtious and pleasant
It was great.
very good experience....
This was my son (6 years old) first visit and the whole team were very friendly. The office is clean,and have a warm feeling to it.Dr. Cha is great she explain everything in plain terms. I really enjoy the visit.
I highly recommend this office, the doctor was very nice and helpful. I'm glad I found them. Thank you very much.
Great customer service and very professional.
Very friendly staff who made me feel so comfortable! Dr. Cha was amazing!!
Amazing! She was so nice and so was the staff! I'm definitely going back!
It was outstanding! She is very knowledgeable and informative
Very Good Experience!
I like her she was good just to far for me good dr
Efficient, courteous, and very professional.
Very nice, thorough and quick
Worth the wait!! She is a very nice down to earth doctor!!
Excellent visit; the only reason I waited was because I arrived early. Excellent visit. I will return.
My son and I absolutely LOVED Dr. Susie Cha and all of her staff! I am thrilled that we found her and will recommend her to friends and family!
awesomeee :) they're all really nice in the office.
She is great with kids A+. I will definately recommend her to others!
Eye exam was great.
it was great my son loved it...
This was my first appointment for my daughter and overall it was great. I thought Dr. Cha was very professional and she was very informative as well.
Very good with children, extremely friendly disposition!
Professional and very nice.
Yes, appointmen wad great. I really recomend that place.
Dr. Cha was wonderful, Everyone in the office was, too.
That was our first time and she and her staff was awesome with service
Dr. Cha was very sweet and professional!!!
She is very professional and relates well.
really nice i love the office she is really nice great with kids
My daughters absolutely love Dr Cha and her staff. My teenager was getting her first pair of contact lenses and it was taking her a little while to put them in. The staff was very patient and understanding. I would definitely recommend this office to others!
The office is beautiful, like you're in Miami. The staff is very friendly. I really liked that the office is modern, clean and efficient. I will DEFINITELY recommend this office. Dr. Cha is very friendly.
Dr. Cha and her staff are wonderful... very patient! They had a very large selection of glasses and they are very reasonable... I'll be back next year for my yearly eye exam...
Her manner' was very nice!! Took her time to explain things.. This was a wonderful treat...
All the staff was excellant. Very friendly and informative.
She is very nice and thorough with her explanation s.
Dr. Cha and her associates were all very personable and friendly. This was a visit for my 3 year old daughter and everyone did a great job making her feel comfortable. We just loved her!
Excellent service by the staff and Dr. Cha. Provided the info needed and explained the issues in a understandable manner.
I would like to say that my experience with Dr. Cha was wonderful. She gave individual attention to me and I did not feel like a number to her during the office visit. I was indecisive about contacts versus glasses and she helped guide me in making the correct financial decision. The office is gorgeous and she is an honest, informative and witty doctor.
Dr. Cha gave me undivided attention and was very informative in helping me understand my treatment plan. I did not have to get the dreaded "pupil dialating eyedrops" as Dr. Cha's office has state of the art technology. Her staff helped me pick out my glasses according to my budget. Her office is gorgeous and I did not feel like a number.