Dr. Susie Cha, OD

Optometrist

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Eyeglasses

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2148 Duluth Hwy, Duluth, GA, 30097

Qualifications and Experience

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Professional Statement

Dr. Susie Cha is a board certified Optometrist serving the Duluth Area. She and her team of qualified opticians strive to offer the best eye care in a comfortable spa-like environment. We look forward to serving you!

Zocdoc Awards

Verified Patient Reviews

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The staff were knowledgeable, kind, prompt, and very well equipped. I love the ambiance and atmosphere of the office. It was very well decorated and soothing. They were attentive and did their best to make my overly shy child feel safe and comfortable, which is no easy task. They were all excellent at their jobs and we look forward to returning to pick up her glasses.

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The wait was longer than I liked, but the doctor explained there were visitors in the office and she was trying to handle both.

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Very nice and extremely professional

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She was great

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Amazing

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First off the office is the best eye Dr office i've EVER BEEN IN. The space is very upscale and nice. The staff was very friendly and knowledgeable. Mrs. Cha was very friendly and and explained everything she was going to do. Great Atmosphere!!!

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Love her!

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Dr. Cha and her employees are very friendly. The place is very clean and beautiful. I really recommend this place.

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It was great and she made me feel very comfortable. Love the staff

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She explains very well and most importante y My Mom liked The way we were attended and thats good.

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Dr. Cha was friendly and honest. Her staff were nice and friendly.

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Really good

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Awesome!

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Friendly, fast service

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Dr. Cha was very efficient and had a great rapport with my adolescent. I didn't like that she didn't really *talk* with me about the changes in my daughter's vision, explain the next step, etc. I would give her a "4" on a scale of 1 to 5. However, I would give the optometrist (that I saw in the outer office) a "1" on the same scale. He brought a tray with only a few pair of glasses over and set it in front of us. My daughter stated that she wanted to see the "Lego pink eyeglasses." He pointed at the tray. He never told me that it was because that's all that would be covered through my insurance; after several times of my daughter asking about other pairs, and then myself asking, and his pointing at the tray in front of us did it click in my mind what was going on. I wasn't even given an option to pick a different pair and pay a surcharge or heck, even full charge. He took measurements and then told us we could leave. I asked if I got to choose any options for the glasses like anti-scratch or did they come with anti-scratch. He said, "yes, insurance." I asked again, slowly, pointing to his sheet. Then I realized...he didn't speak English, or at least, not very much or very well. That, or he was too tired to deal with us? Who knows. Anyway, he picks up his papers and indicates with a few brief words that they will call when the glasses are available. He leaves. I look around confused. I approach the desk and wait while the receptionist is on the phone. Another lady arrives a few minutes later and asks what I need. I asked what else I needed to do. She indicates my copay. I ask if I can find out how long the glasses will be. I'm told 3-4 weeks. My daughter's current glasses are broken. We can't wait four weeks!! I asked if there was a way to speed that up or should we choose another pair. I explained I'd not been shown any paperwork and had no idea what the glasses were going to cost. I recognize I'm sounding entitled, but this was my first time at this place, so I was expecting a small bit of explanation and walking through of their process, plus who orders something without knowing its costs?? The second optician tells me that I can pay an extra fee for a coating. I ask if he means an anti-scratch and he says yes. I realize at this point that I can't remember all of the upgrades available for glassees so that I can ask about them and it's obvious that these folks aren't going to go over anything with me. I decide to get a copy of the prescription (which took another 10 minutes) to just buy some extra pairs. I'm told that the new glasses will be here in a week. We'll see how this goes. While I like the doctor, I do believe her staff needs some training. If I didn't have other options due to insurance, I should be told that. I should have either paperwork given to me that explains the process or I should be told it. I'm not asking for much...just to know my options and how much money I'm spending. :-)

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Everyone was very nice and accommodating.

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?? the office and staff.

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She was awesome! She showed concern and my daughter was not just another appt folder. He staff was professional and supporting, operating in a functional and productive manner. I will stay with Dr Cha.

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Beautiful facility. Friendly staff.. Dr.cha was fast and friendly . I just wish they had a better selection for Medicaid patients

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Very good!

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She was great. So was her staff.

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Very nice Dr we like her .

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I have been suffering from chronic uveitis for over 2 years and I've never had a doctor take proactive measures to help me find a cause and treatment. Dr. Cha is humble and attentive.

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The staff and doctor was very nice and professional. Beautiful establishment as well.

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The office was inviting and the staff was professional. They care about their patients,

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This was one of the best experiences at a Dr.'s office I've ever had!! The environment is so relaxing and comfortable which I didn't get to enjoy because we were called for our appointment within a few minutes of us arriving. The staff are so pleasant and make you feel so comfortable and I'd recommend any and everyone to go to this place for your vision needs!!

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I had a great experience with Dr. Susie Cha. Her and her staff where very polite, informative and professional. She was very helpful and caring when my four year old was scared. The office overall was clean and the glasses choices where great. I recommend Dr. Susie Cha to anyone needing an eye exam.

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The atmosphere was clean, welcoming and organized. I was taken care of right away, the staff all made personal connections with me and explained what they were going to do with each step. I got what I needed, with little to no time.

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She is very professional and personal . The staff is wonderful too!

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Susie Cha was extremely helpful and did a fantastic job. I highly recommend her for your vision needs.

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This was my first time coming here and they were very helpful and quick. The staff is very nice and very professional. I had to do about 3 tests for my eye exam, but it was all easy and very quick. I would definitely recommend coming here!

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I loved my visit today. She made me feel very special. Both her and her staff are nice and cool. My grandmother likes her too.

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A welcoming environment with professional, respectful and polite staff.

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Visit was great

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Everyone here was very friendly and very knowledgeable! They treated my children with respect and made them feel comfortable. I highly recommended.

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The office is neat, clean, and orderly. The staff is friendly and professional. The doctor was very personable. I definitely recommend to all.

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I did not have to wait long at all upon arriving on time for my appointment and filling out the necessary paperwork. Dr. Cha is a wonderful, welcoming, and warm doctor that made me feel very comfortable. She patiently answered all my questions and did not make me feel rushed. The staff were very friendly as well and I did not feel pressured or rushed while picking out glasses. I would for sure recommend her and come back again.

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Good environment, nice clean office

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It was amazing, everyone was so friendly and curteous. Dr. Susie Cha was very professional and informative.

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She is nice and friendly, also she is a good doctor.