Dr. Susie Cha, OD

Optometrist

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Eyeglasses
2148 Duluth Hwy, Duluth, GA, 30097

Qualifications and Experience

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Professional Statement

Dr. Susie Cha is a board certified Optometrist serving the Duluth Area. She and her team of qualified opticians strive to offer the best eye care in a comfortable spa-like environment. We look forward to serving you!

Zocdoc Awards

Verified Patient Reviews

(Verified Patient)

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I am completely satisfied, the staff is very friendly, it was my first time but I will definitely return next year!!

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Dr. Susie was great... For the most part her staff were knowledgable but some of gentlemen were a little less customer service oriented than the female staff. The office is gorgeous.... Straight out of a magazine or movie! I was so impressed that I didn't mind the wait!

(Verified Patient)

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I went there for my daughter today. I loved thus place so much that I scheduled myself an appointment for Monday!

(Verified Patient)

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I really like their customer service , very professional. And the doctor is very good at explaining every step . I highly recommend them.

(Verified Patient)

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They were great very patient with my son

(Verified Patient)

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Very nice office with very pleasant staff.

(Verified Patient)

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I thought she and her staff were very professional and pleasant. My daughter and I were seen in less than an hour and she even picked out glasses.

(Verified Patient)

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She was very attentive and got us in and out straight away!

(Verified Patient)

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Everyone was so kind. They helped us pretty quickly and look like they did things very accurately.

(Verified Patient)

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Excellent Staff and Doctor! Great customer service.

(Verified Patient)

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Dr Cao was super friendly and welcoming and very professional. She was also very knowledgeable and put my son and myself at ease. He received the glasses he needs and we are very pleased!!!

(Verified Patient)

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Everyone was very pleasant and helpful. The Doctor was very nice and informative. Altogether a very professional staff.

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Took way too long. Lots of waiting to do one thing that would take 2 minutes at a time. Otherwise, everything was fine.

(Verified Patient)

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Dr Cha was lovely. I had a bit of drama at work so I couldn't stay to pick out glasses but they team was courteous to work with me to get me in and out. Dr. Cha was very calming to me after a stressful morning and I was impressed to see how thorough the entire exam process was. The office was very modern and the staff was kind. I will return as it was a pleasant experience.

(Verified Patient)

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It was great! Everybody was so nice and so helpful. Thank you.

(Verified Patient)

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The staff were knowledgeable, kind, prompt, and very well equipped. I love the ambiance and atmosphere of the office. It was very well decorated and soothing. They were attentive and did their best to make my overly shy child feel safe and comfortable, which is no easy task. They were all excellent at their jobs and we look forward to returning to pick up her glasses.

(Verified Patient)

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Always a pleasant experience with Dr. Cha and her team. The only negative is that they fail to notify me when my glasses are ready! I always have to call to inquire.

(Verified Patient)

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The wait was longer than I liked, but the doctor explained there were visitors in the office and she was trying to handle both.

(Verified Patient)

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Very nice and extremely professional

(Verified Patient)

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She was great

(Verified Patient)

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Amazing

(Verified Patient)

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First off the office is the best eye Dr office i've EVER BEEN IN. The space is very upscale and nice. The staff was very friendly and knowledgeable. Mrs. Cha was very friendly and and explained everything she was going to do. Great Atmosphere!!!

(Verified Patient)

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Love her!

(Verified Patient)

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Dr. Cha and her employees are very friendly. The place is very clean and beautiful. I really recommend this place.

(Verified Patient)

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It was great and she made me feel very comfortable. Love the staff

(Verified Patient)

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She explains very well and most importante y My Mom liked The way we were attended and thats good.

(Verified Patient)

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Dr. Cha was friendly and honest. Her staff were nice and friendly.

(Verified Patient)

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Really good

(Verified Patient)

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Awesome!

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Friendly, fast service

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Dr. Cha was very efficient and had a great rapport with my adolescent. I didn't like that she didn't really *talk* with me about the changes in my daughter's vision, explain the next step, etc. I would give her a "4" on a scale of 1 to 5. However, I would give the optometrist (that I saw in the outer office) a "1" on the same scale. He brought a tray with only a few pair of glasses over and set it in front of us. My daughter stated that she wanted to see the "Lego pink eyeglasses." He pointed at the tray. He never told me that it was because that's all that would be covered through my insurance; after several times of my daughter asking about other pairs, and then myself asking, and his pointing at the tray in front of us did it click in my mind what was going on. I wasn't even given an option to pick a different pair and pay a surcharge or heck, even full charge. He took measurements and then told us we could leave. I asked if I got to choose any options for the glasses like anti-scratch or did they come with anti-scratch. He said, "yes, insurance." I asked again, slowly, pointing to his sheet. Then I realized...he didn't speak English, or at least, not very much or very well. That, or he was too tired to deal with us? Who knows. Anyway, he picks up his papers and indicates with a few brief words that they will call when the glasses are available. He leaves. I look around confused. I approach the desk and wait while the receptionist is on the phone. Another lady arrives a few minutes later and asks what I need. I asked what else I needed to do. She indicates my copay. I ask if I can find out how long the glasses will be. I'm told 3-4 weeks. My daughter's current glasses are broken. We can't wait four weeks!! I asked if there was a way to speed that up or should we choose another pair. I explained I'd not been shown any paperwork and had no idea what the glasses were going to cost. I recognize I'm sounding entitled, but this was my first time at this place, so I was expecting a small bit of explanation and walking through of their process, plus who orders something without knowing its costs?? The second optician tells me that I can pay an extra fee for a coating. I ask if he means an anti-scratch and he says yes. I realize at this point that I can't remember all of the upgrades available for glassees so that I can ask about them and it's obvious that these folks aren't going to go over anything with me. I decide to get a copy of the prescription (which took another 10 minutes) to just buy some extra pairs. I'm told that the new glasses will be here in a week. We'll see how this goes. While I like the doctor, I do believe her staff needs some training. If I didn't have other options due to insurance, I should be told that. I should have either paperwork given to me that explains the process or I should be told it. I'm not asking for much...just to know my options and how much money I'm spending. :-)

(Verified Patient)

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Everyone was very nice and accommodating.

(Verified Patient)

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?? the office and staff.

(Verified Patient)

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She was awesome! She showed concern and my daughter was not just another appt folder. He staff was professional and supporting, operating in a functional and productive manner. I will stay with Dr Cha.

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Beautiful facility. Friendly staff.. Dr.cha was fast and friendly . I just wish they had a better selection for Medicaid patients

(Verified Patient)

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Very good!

(Verified Patient)

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She was great. So was her staff.

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Very nice Dr we like her .

(Verified Patient)

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I have been suffering from chronic uveitis for over 2 years and I've never had a doctor take proactive measures to help me find a cause and treatment. Dr. Cha is humble and attentive.

(Verified Patient)

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The staff and doctor was very nice and professional. Beautiful establishment as well.