What patients are saying
Overall rating
4.76
Average wait time
4.70
Bedside manner
4.87
“I just had my first appointment today, and wasn’t sure how I was going to feel being that this was my first ever therapy appointment. Madeline was a sweetheart. She really made me feel so comfortable and was very understanding. I’m looking forward to speaking with her every week!”
Initials hiddenApril 30, 2025Video visit
“My first session went very well. She was very attentive, a good listener and gave me a safe space to open up.”
Initials hiddenJune 13, 2024Video visit
About Madeline Santiago
Focus areas
Abandonment issues
Bereavement / Grief Counseling
Psychodynamic Therapy
Addiction / Substance Abuse
Emotional Abuse
Self Esteem Issues
Anxiety
Mental Illness
Clientele seen
Young adults (18-24)
Adults (25-64)
Individuals
Treatment approaches
Acceptance and Commitment (ACT)
Christian Counseling
Adlerian
Cognitive Behavioral (CBT)
Art Therapy
Cognitive Processing (CPT)
Identity
Gender
FemaleFaith
ChristianEthnicity
Hispanic or Latinx
Languages spoken
English
Getting to know Madeline Santiago
Disclaimer: Providers at Canino Psychotherapy focus on therapy services and do not prescribe medication, as they are not psychiatrists.
I'm a licensed social worker who began my career as a musician. Seventeen years ago, while working in the Department of Education, I discovered my true calling. I hold a Master's in Social Work from Nyack College and Alliance Theological Seminary, which has deepened my commitment to supporting adolescents in fast-paced environments. Working closely with youth in this city has shown me the acute challenges they face and the vital importance of cultivating social-emotional norms and acknowledging individual struggles. I believe that aiding in self-discovery and self-empowerment is just the beginning of our journeys through life. My hope is to build a bond that fosters unique trust between myself and the person I'm sitting with, so that when it is their time to move on, they can carry their new knowledge forward to help others.
What should a new client know about working with you?
My nature is laid back and I try to exude that feeling throughout our time together. I'm open, non-judgmental, and genuinely want to hear what you have to say. My therapy style is a relaxed one where we both learn and enjoy the journey together. You can expect me to be open with you, and to share some of myself if it applies to your situation.
What is your typical process for working with clients?
A typical session with me would be us getting to know each other. I enjoy establishing a connection before delving into the situation at hand. My desire is that you would find your time with me a very comfortable open one where you leave feeling refreshed and wanting to return.
Is this doctor in your insurance network?
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In-network insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
Don’t see your insurance?
It’s common for mental health providers to be out-of-network. Many insurance plans offer out-of-network coverage, so you may get partially reimbursed. Learn more
Out-of-pocket fees and assistance
Initial session: $120 for 55 minutes
Ongoing session: $120 for 55 minutes
Office location
Madeline Santiago, LMSW also offers online video visits for patients
Education and background
Practice names
Education and training
- Nyack College and Alliance Theological Seminary, Master's in Social Work
NPI number
1851170823
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.76
Wait time
4.70
Bedside manner
4.87
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
33 reviews
Most relevant
My first session went very well. She was very attentive, a good listener and gave me a safe space to open up.
June 13, 2024Initials hiddenVideo visit
Great listener, stays on topic but lets you speak. Easy to talk to
Less than 6 months agoInitials hiddenVideo visit
Madeline was professional and caring. It felt like she really cared and wanted the best for me.
More than 1 year agoJR
I was to do a virtual session on 9/25 I was really having a melt down ready to commit self mutilation was awaiting the link put the phone down and totally forgot about the session. I apologized as I really needed a listening ear, fast forward to today 10/2 and it’s 5:18pm as I’m writing this and nothing from the therapist; not a call not a invite link just simply MIA. Smh
Whelp back to square one!
October 2, 2025Teshanna L.Verified patientVideo visit
I just had my first appointment today, and wasn’t sure how I was going to feel being that this was my first ever therapy appointment. Madeline was a sweetheart. She really made me feel so comfortable and was very understanding. I’m looking forward to speaking with her every week!
April 30, 2025Initials hiddenVideo visit
The contact number doesnt work. I have a hard time getting in contact with the therapist. I hope that this changes aside from that really nice!
December 11, 2023Yasmine C.Verified patientVideo visit
my first session went a lot better than I had expected. my therapist and I connected right away and I didn’t feel awkward or uncomfortable opening up about my issues at all. I’m looking forward to my appointment next week!
December 5, 2023Thomas W.Verified patientVideo visit
Maddie is a great listener. She's warm and it's easy to relax and share my truth. I really appreciate the advice she's given me and it continues to play in my mind long after we met. It's sound and feel like she gets me and is here to help.
More than 1 year agoJH
I had a very pleasant experience during my therapy session. The therapist was kind and attentive. I appreciated our time together & how I felt a safe environment was created for me to share my thoughts & feelings during in a judgment free zone during our session.
More than 1 year agoSN
Madeline was extremely kind and personable. She listened to what I needed to say and was very responsive. I enjoyed my visit with her.
More than 1 year agoRC
Madeline was very kind, a good listener and communicator. She had a way of creating a comfortable, safe space where I am able to openly share. She offers a great perspective on complex problems, I would highly recommend Madeline.
More than 1 year agoLD
Less than 6 months agoInitials hiddenVideo visit
October 14, 2025Lian C.Verified patientVideo visit
October 4, 2025Ashley L.Verified patientVideo visit
June 26, 2025Iliana A.Verified patientVideo visit
Less than 1 year agoInitials hiddenVideo visit
April 21, 2025Brittney P.Verified patientVideo visit
More than 1 year agoInitials hiddenVideo visit
More than 1 year agoInitials hiddenVideo visit
February 11, 2025Geimy J.Verified patientVideo visit
March 14, 2024Savannah M.Verified patientVideo visit
February 28, 2024Maria G.Verified patientVideo visit
January 15, 2024Harold W.Verified patientVideo visit
January 9, 2024Nataly E.Verified patientVideo visit
January 3, 2024Amina M.Verified patientVideo visit
December 15, 2023Avion T.Verified patientVideo visit
More than 1 year agoInitials hiddenVideo visit
More than 1 year agoInitials hiddenVideo visit
December 12, 2023Sandra J.Verified patientVideo visit
December 11, 2023Eray T.Verified patientVideo visit
More than 1 year agoInitials hiddenVideo visit
December 5, 2023Tifanny A.Verified patientVideo visit
More than 1 year agoInitials hiddenVideo visit
How soon can I make an appointment with Madeline Santiago?
Generally, Madeline Santiago has appointments available on Zocdoc within 1 week. You can see Madeline Santiago's earliest availability on Zocdoc and make an appointment online.
Is Madeline Santiago accepting new patients?
Madeline Santiago generally accepts new patients on Zocdoc. You can see Madeline Santiago's earliest availability on Zocdoc and schedule an appointment online.
Does Madeline Santiago accept my insurance?
Choose your insurance plan to verify if Madeline Santiago is in-network.
Can I make an appointment with Madeline Santiago online?
Yes, you can make an appointment online with Madeline Santiago using Zocdoc. It’s simple, secure, and free.
What practice does Madeline Santiago work with?
Madeline Santiago works with Canino Psychotherapy PC.
Where is Madeline Santiago's office located?
Madeline Santiago has 2 office locations in Brooklyn, view full addresses on Madeline Santiago's profile.
What are common reasons for patients to see Madeline Santiago?
Madeline Santiago frequently sees patients for Depression, Psychotherapy, Psychotherapy Intake / Initial Visit, Sleep Problems, and Therapy. You can see other visit reasons for Madeline Santiago on their profile.
What languages does Madeline Santiago speak?
Madeline Santiago speaks English.
How do patients rate Madeline Santiago in reviews?
33 patients have reviewed Madeline Santiago. The overall rating for this doctor is 4.76/5. They have a 4.87/5 rating for bedside manner and a 4.7/5 rating for wait time. You can read individual reviews and ratings on their profile.