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What patients are saying
Overall rating
4.92
Average wait time
5.00
Bedside manner
4.67
“From my first time meeting Ellen, she's been very attentive. Since I've never been to therapy before, I didn't know what to expect. But Ellen listened early on and we've established things I wanted to work on. Our sessions included reflections, questions, resources to lean on, and steps to take. I've enjoyed my sessions with Ellen, and I'm more confident now about facing things I didn't know how to handle before.”
MWMore than 1 year ago
“I have been seeing Ellen for almost two years, initially for couple counseling sessions and later switching to individual sessions. Throughout this time, Ellen has consistently provided exceptional support and understanding.
Ellen is incredibly professional and creates a safe, non-judgmental environment where I feel comfortable sharing my thoughts and feelings. She listens attentively, offers thoughtful insights, and provides practical advice that has been invaluable in helping me navigate various challenges.
Her empathetic nature and supportive approach have made a significant positive impact on my mental health journey. I highly recommend Ellen to anyone seeking a compassionate and professional mental health counselor. She has truly made a difference in my life.”
JLMore than 1 year ago
About Xuanrong (Ellen) Chen
Focus areas
Anxiety
Existential Anxiety
BIPOC Mental Health Issues
Racism Issues
Depression
Stress
Clientele seen
Children (<13)
Adults (25-64)
Couples
Teenagers (13-17)
Seniors (65+)
Young adults (18-24)
Individuals
Treatment approaches
Adlerian
Person-Centered
Existential
Rational Emotive Behavior (REBT)
Humanistic
Identity
Gender
FemaleSexuality
StraightEthnicity
Asian
Languages spoken
Chinese (Mandarin), English
Getting to know Xuanrong (Ellen) Chen
I believe everyone is different and the path to your dream life is completely unique to you. As Socrates once said, “An unexamined life is not worth living.” So together, we will explore which roads lead you to happiness and success, and which ones lead you to anger and despair. We will help you create an individualized road map for the life you will absolutely love!
As someone who grew up in China, I have a deep understanding of how culture and systemic forces influence our mental health. I offer therapy in both English and Mandarin.
Since everyone is different, I will use evidence-based approaches tailored to your needs. I have completed additional training in EMDR therapy to support clients in processing difficult or unresolved experiences.
What should a new client know about working with you?
My approach to therapy is warm and gentle. I offer a space where your full identity is welcomed, understood, and respected. I enjoy working with adults on issues like, anxiety, bi-cultural identity, depression, family dynamics, imposter syndrome, interpersonal relationships, life transitions, people-pleasing, perfectionism, self-esteem, and trauma
If you are looking to book with Ellen and she is unavailable, please have a look at our colleagues.
What is your typical process for working with clients?
Each session is shaped around what you need and hope to get out of therapy. We'll spend time talking about what's on your mind. I'll attend to you with care, and check-in with you from session to session. Together, we'll notice patterns that might be affecting your well-being.
Xuanrong (Ellen) Chen, MA, EdM, LMHC is not in-network with any insurances
It’s common for mental health providers to be out-of-network. Many insurance plans offer out-of-network coverage, so you may get partially reimbursed. Learn more
Out-of-pocket fees and assistance
Ongoing session: $200 for 45 minutes
- Sliding scale: Offers lower out-of-pocket fees on an individual basis, typically based on your ability to pay
- Files your insurance claim: You pay the session fee upfront and the provider files the claim for you, so you can get reimbursed directly without worrying about the paperwork
More information on payments and coverage
We will work with your insurance to apply any benefits you may have to the cost of your care. We have established relationships with Aetna, BCBS, Cigna, and UHC. More than half of our patients are able to use insurance to lower the cost of treatment. We are unable to accept Medicare or Medicaid.
**Please note that If you schedule an appointment, we will need to contact you via email to send you intake forms. We cannot confirm your appointment until this is completed. Thank you.**
Office location
Xuanrong (Ellen) Chen, MA, EdM, LMHC also offers online video visits for patients
Education and background
Practice names
Education and training
- Columbia University, Master's in Counseling Psychology
- New York University (Bachelor's)
- Albert Ellis Institute, Certificate in REBT
- Columbia University, EdM in Mental Health Counseling
- The Institute of Creative Mindfulness (EMDR and Integrative Trauma Studies)
Professional memberships
- American Psychological Association
- American Counseling Association
NPI number
1295468999
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.92
Wait time
5.00
Bedside manner
4.67
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
12 reviews
Most relevant
From my first time meeting Ellen, she's been very attentive. Since I've never been to therapy before, I didn't know what to expect. But Ellen listened early on and we've established things I wanted to work on. Our sessions included reflections, questions, resources to lean on, and steps to take. I've enjoyed my sessions with Ellen, and I'm more confident now about facing things I didn't know how to handle before.
More than 1 year agoMW
I have been seeing Ellen for almost two years, initially for couple counseling sessions and later switching to individual sessions. Throughout this time, Ellen has consistently provided exceptional support and understanding.
Ellen is incredibly professional and creates a safe, non-judgmental environment where I feel comfortable sharing my thoughts and feelings. She listens attentively, offers thoughtful insights, and provides practical advice that has been invaluable in helping me navigate various challenges.
Her empathetic nature and supportive approach have made a significant positive impact on my mental health journey. I highly recommend Ellen to anyone seeking a compassionate and professional mental health counselor. She has truly made a difference in my life.
More than 1 year agoJL
Ellen is a warm-hearted and patient counselor. Throughout my sessions with her for more than one year, she has been patient when I express my issue, helped me a lot to find out the key point and create a more positive perspective. Sometimes she provides me exercise and tips of healthy mindset that I can use in daily life to stay calm and find inner peace. She also kindly keeps track of my concerns and progress throughout the process for a better reflection and growth plan going forward. Highly recommended!
More than 1 year agoRT
Ellen has been very helpful in addressing my issues and gave specific exercises to help me on daily basis. Her insight has been extremely helpful and I look forward to my sessions.
More than 1 year agoSR
I've been seeing Ellen for more than one year, and it's been a transformative experience. From the first session, Ellen created a welcoming and safe space where I felt heard and understood. Her approach is both compassionate and insightful, providing clarity and practical strategies that have significantly impacted my mental health and overall well-being.
For anyone considering therapy, I cannot recommend Ellen highly enough. Her professionalism, warmth, and commitment to her clients' growth have made all the difference in my journey.
More than 1 year agoCH
Ellen is patient, understanding, and most importantly very easy to communicate. She listened patiently and carefully when I lay out my issues, and asked insightful questions to help me reflect what the root cause might be.
Ellen has an international education background and understands my issues caused by different cultural and social values. She assisted me getting more clarity on multiple aspects of my life. She also offered useful tips for me to practice on daily basis, and book recommendation so that I can learn things by myself out of our sessions.
When I first started I was looking for someone who can understand my problems, and help me establish a productive thinking process, instead of offering perfect solution. She did exactly what I was hoping for. I'm looking forward to continuing this journey with her.
Also big thanks to Damien at Aitia Mental Health Counseling. He was super considerate and kind. Damien did a lot of work behind the scene to help me get ready for my first session. I appreciate his help.
I highly recommend Aitia Counseling to anyone looking for a professional and understanding therapist.
More than 1 year agoCL
More than 1 year agoInitials hidden
April 26, 2023Mei G.Verified patient
April 12, 2023Chunhui W.Verified patient
March 21, 2023Julia W.Verified patient
More than 1 year agoInitials hidden
More than 1 year agoInitials hidden
How soon can I make an appointment with Xuanrong (Ellen) Chen?
Generally, Xuanrong (Ellen) Chen has appointments available on Zocdoc within 1 week. You can see Xuanrong (Ellen) Chen's earliest availability on Zocdoc and make an appointment online.
Is Xuanrong (Ellen) Chen accepting new patients?
Xuanrong (Ellen) Chen generally accepts new patients on Zocdoc. You can see Xuanrong (Ellen) Chen's earliest availability on Zocdoc and schedule an appointment online.
Does Xuanrong (Ellen) Chen accept my insurance?
Choose your insurance plan to verify if Xuanrong (Ellen) Chen is in-network.
Can I make an appointment with Xuanrong (Ellen) Chen online?
Yes, you can make an appointment online with Xuanrong (Ellen) Chen using Zocdoc. It’s simple, secure, and free.
What practice does Xuanrong (Ellen) Chen work with?
Xuanrong (Ellen) Chen works with Aitia Mental Health Counseling.
Where is Xuanrong (Ellen) Chen's office located?
Xuanrong (Ellen) Chen has 2 office locations in New York, view full addresses on Xuanrong (Ellen) Chen's profile.
What are common reasons for patients to see Xuanrong (Ellen) Chen?
Xuanrong (Ellen) Chen frequently sees patients for Anxiety, Depression, Psychotherapy, Psychotherapy Intake / Initial Visit, and Therapy. You can see other visit reasons for Xuanrong (Ellen) Chen on their profile.
What languages does Xuanrong (Ellen) Chen speak?
Xuanrong (Ellen) Chen speaks English and Chinese (Mandarin).
How do patients rate Xuanrong (Ellen) Chen in reviews?
12 patients have reviewed Xuanrong (Ellen) Chen. The overall rating for this doctor is 4.92/5. They have a 4.67/5 rating for bedside manner and a 5/5 rating for wait time. You can read individual reviews and ratings on their profile.