Dr Gundersen seems to be a caring doctor who is responsive to a patients needs and preferences. When interacting with previous physicians in this field I have been routinely encouraged to re-try medications that I have had a dangerous reaction too. Dr Gundersen took my concerns into consideration when choosing medications to try and due to that we were able to find a great balance of benefit/side-effect. That being said, this office, it's policies and behavior towards patients is at best unacceptable and at worst predatory. From a massive fee for being more than a few minutes late to check-in (required >10 minutes prior to appointment start time) for your appointment, to cancellations/rescheduling without apology or explanation (or notification I might add), to a rather large fee they charge you if you'd like have your prescriptions refilled - a full 5 second process. Bizarre, hostile, and unethical are all words I'd use to describe my interactions with the office staff. These people are actually the worst and I will not be returning to their office, despite my good experience with the Dr himself.