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Dr. Geneva Cleveland, OD

Optometrist

Professional statement

If you are experiencing shortness of breath, chest pain or any other emergency, please call 911. Dr. Geneva Cleveland is an experienced and diligent optometrist serving the community of Washington, DC. Dr. Cleveland attended the University of Missouri-St. Louis, where she received her optometry degree. She completed her residency in primary eye care and vision rehabilitation at Northport Veterans Affairs Medical Center. Dr. Cleveland is a part of GWMFA Ophthalmology. She is certified by the National Board of Examiners in Optometry. During her consultations, Dr. Cleveland fully explains patients’ conditions and helps them choose the right treatment. She ensures that clients receive the best possible corrective vision prescriptions.

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Specialties

  • Optometrist

Practice names

Board certifications

  • National Board of Examiners in Optometry

Education and training

  • Northport Veterans Affairs Medical Center, Residency in Primary Eye Care and Vision Rehabilitation
  • University of Missouri, St. Louis

Professional memberships

  • American Academy of Optometry

Zocdoc awards

See you again
Rapid registration
Speedy response

Languages spoken

  • English

Provider's gender

Female

NPI number

1548575467

Office locations

GWMFA Ophthalmology

2150 Pennsylvania Avenue NW, Suite 2A

Washington, DC 20037

Patient reviews
All reviews have been submitted by patients after seeing the provider. For more information, check out our Patient Knowledge Base.
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The doctor was nice, but I was meant to be the first appointment of the day and ended up waiting for over an hour and a half.
Less than 1 month ago
Source: Zocdoc
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She is an AWESOME OPHTHALMOLOGIST!!! Very knowledgeable & bedside manner was IMPECCABLE!!!
Less than 3 months ago
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No wait. Great service!
Source: Zocdoc
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Very thorough. Gave me a good script for glasses.
Source: Zocdoc
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Doctor Cleveland was very patient and professional, and so was the rest of the medical staff at her office. The only tiny small suggestion I would make is that they should correct the address. I was instructed to go to suite2A (in my ZocDoc confirmation) while Doctor Cleveland is actually located on the first level. That created some confusion.
Less than 3 months ago
Source: Zocdoc
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While the doctor was professional, the complete ineptitude of the billing department means I will not use this provider again. Moreover, I know the billing problems are not limited to me, because while I waited for my appointment, I overheardanother patient complaining about inaccurate billing. I would rather use Lens Crafters or Costco, since at least billing is accurate and straightforward.
Source: Zocdoc
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Great bedside manner and helpful staff.
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Dr. Cleveland is a great doctor - went for a standard eye exam. Easy to get to the office.
Source: Zocdoc
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Dr. Cleveland was nice and had a good beside manner. I would not recommend her as an eye doctor though because of her staff and the way they handled my medical claim. An annual eye exam is covered under my insurance,but Dr. Cleveland coded my eye exam under a medical visit code (99202), rather than a vision exam code (92015). I was subsequently charged out of pocket for a standard eye exam. The medical exam code is valid, but cannot be processed by most insurances under vision coverage since it is a "medical visit" and not a "vision exam" . When I contacted Dr. Cleveland’s office they were unwilling to re-code the service using a code that could be processed by my insurance. It felt like they were superficially coding my visit as a medical visit as a way to make more money. Their manner over the phone was rude, dismissive and overall left a really terrible taste in my mouth. I ended up paying the bill out of pocket. I would 100% not recommend anyone using Dr. Cleveland or her office for eye care. There are plenty of other eye doctors in DC with nicer and more helpful staff who are willing to think about a patient's actual health vs. viewing a patient visit as another chance to make money.
Source: Zocdoc
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Dr. Cleveland was great. Call them to ask about what their prices are. They did not accept insurance of any kind to cover the contact lens appt (to determine prescription).
Less than 1 year ago
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Dr. Cleveland is expert with hard to fit contacts. Thanks
Less than 1 year ago
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Dr. Cleveland is excellent. The whole office from reception to her assistant and her are efficient, professional and considerate.
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I really like Dr. Cleveland, but I was astonished by my long wait and the fact that no one apologized for it.
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Very knowledgeable and professional.
Source: Zocdoc
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Dr. Cleveland is great. She listens to my concerns and has appropriate options and suggestions. She clearly knows what she's doing. The office staff, however, leave something to be desired unfortunately. The women (1 in particular) at thefront desk for check-in/check-out could really use a lesson on customer service. It is because of them and them alone that I will strongly consider seeking care elsewhere despite my great experiences with Dr. Cleveland.
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Knowledgable, professional and friendly.
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Dr. Cleveland is always a pleasure to see - she's very good at what she does, has you in and out, and is a very sweet person as well, so you always feel comfortable.
Source: Zocdoc
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Dr. Cleveland and Paulette were as usual highly professional, pleasant, unrushed, and efficient. They both responded to all of my questions and gave different options regarding contact lens and eyeglasses. Highly recommended.
Source: Zocdoc
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She is excellent--very efficient and informative and pleasant.
More than 1 year ago
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IT was exactly what I hoped for and she made it as easy as possible. She even answered all my silly questions.
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Everyone at this office was so friendly and helpful, even at 7:30 in the morning! Dr. Cleveland was incredibly nice and professional, and I highly recommend her. Definitely making this my go-to spot for all eye health-related services.
Source: Zocdoc
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Dr Cleveland is a great listener and always makes me feel like she has all the time in the world with me even on busy days. Highly recommend.
More than 1 year ago
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Dr. Geneva Cleveland excels in her field not only because she is an outstanding ophthalmologist but demonstrates an exemplary degree of professionalism and compassion with a patient. -- I also want to acknowledge Paulette who for years ably. and efficiently manages all my contact lense orders
Source: Zocdoc
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Dr. Cleveland is always pleasant and takes time with you to be sure she understands your needs to make the right prescription for you. Very easy to talk to and readily answers any questions or concerns you may have.
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Great Eye Doctor. I haven't been to one since I detached my retina 15 years ago. Had pain in my other eye to see what was wrong. She was able to diagnosis it quickly and gave the names and pictures ofthe over the counter meds that would help. Im all about visuals. Everyone in the office is soooooo nice. At 7:00 am I dont usually expect people to be pleasant but it was a great atmosphere and I would definitely recommend.
Source: Zocdoc
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She listens to your concerns and asks appropriate follow up questions to be sure she is making the right recommendation for your vision needs.
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Dr. Cleveland was very knowledgeable. She offered advice and answered all my questions. I enjoyed her as a professional.
Source: Zocdoc
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Dr. Cleveland was great. She explained everything she was doing, what she was seeing and didn't lose her patience with me when I was flinching at eye drops and other instruments near my eyes. Unfortunately the front desk staff were reallydisorganized and because of this, my appointment was delayed and I waited a half hour before I was sent back to an examination room. They didn't tell me they needed the paperwork they gave me back and no one followed up when they were all busy chatting about office gossip.
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I was very satisfied with the experience!
Source: Zocdoc
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Reception is thorough and professional Paulette is a gem Dr. Cleveland explains everything and has a great personality
Source: Zocdoc
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Dr. Cleveland is great, caring and friendly. But the office staff was so careless... She didn't read the information I put down and kept asking questions. She also processed my payment wrong although I gave her my insurance card. I hadto wait for 10 more minute for correcting while she noted that the wrong instruction was given by the patient... That's really irresponsible and annoying.
Source: Zocdoc
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Overall I had a very positive experience. I had an early morning appointment and was seen right away! From that point on I was in direct contact with Dr. Cleveland for the entire time I was there and she did a great job of addressing my contact lens issues.
Source: Zocdoc
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She is very professional and thorough.
More than 1 year ago
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Excellent.
More than 1 year ago
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Great, very professional, answered all my questions.
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Dr. Cleveland was friendly, kind, and explained everything thoroughly.
Source: Zocdoc
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The optometrist was fine but I had to wait 40 minutes to see her. The staff didn't say anything about the delay until I asked. Also, they didn't have the paperwork I'd filled out online and I had to fill in a form at the office.
More than 1 year ago
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Very professional and kind, listened to my complaints and then did a very thorough eye exam. Front staff seemed very overwhelmed though.
More than 1 year ago
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Excellent doctor. Good diagnosis, great bedside manner, reasonable pricing, very patient. Impossible to reach her office. Staff doesn't answer the phone or picks up and disconnects the line right away.
More than 1 year ago
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Excellent care
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I have keratoconus and Dr. Cleveland is the only doctor in DC I've found who can fit me for the necessary contact lenses. She understands the condition and is thorough and attentive.
Source: Zocdoc
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Dr. Cleveland was congenial and took time to explain things to me.
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She seemed very thorough and professional
More than 1 year ago
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GW pushes you to seeing an optometrist rather than an ophthalmologist if you want contacts as part of your eye exam; so that's the first negative (they will not give you an appt with an optho if you mention you needcontacts; I said I wanted an optho exam and would come back a 2nd time for contacts, they canceled my optho appt made on ZocDoc). That said I really liked Dr. Cleveland and her tech. The eye exam was thorough, she is knowledgeable, and she doesn't just give you a contacts prescription, she dilates your eyes and does an exam. So I'm confident that if there are any eye health issues, you will be referred to a ophthalmologist. The office is mediocre. Their equipment is top notch. But be prepared for a LONG wait in an old waiting room which doesn't have nearly enough chairs and has you sitting inches away from the next patient. I was in the office for 1 hr 50 min -- between the initial wait, the exam, having to wait after eyes were dilated, the second part of the exam, and checking out which took a good 15 min. The 2 front desk people are incredibly rude and slow and spend most of their time barking at people -- patients and residents -- and acting like they are doing you a favor by checking you in/out. So while I'd recommend this GW department for good care, the atmosphere leaves a lot to be desired.
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Very productive..
More than 1 year ago
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My husband had recently seen Dr Cleveland and she did a great job with his exam and the contacts. She is very professional and answers all your questions. I was very pleased with my exam today as well.
Source: Zocdoc
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Dr Cleveland was great. Front desk staff and check out staff were unprofessional and rude.
Source: Zocdoc
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Generally very good, but the visit took much more time than I had anticipated. From walking in the door, to leaving the appointment was over 2 hours. Dr. Cleveland was really nice and very thorough. The staff were friendly and veryhelpful. But the transitions from waiting room to initial exam, then between that and Dr, then between Dr and waiting for dilation drugs to kick in... it all added up. I'm glad everyone took the time to do things right, but it seemed like I could have spent less time in-between steps. To add to that, my eyes were dilated for another 2-3 hours afterward, which made me unproductive at work. Overall a good visit, just took too long.
More than 1 year ago
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She is very knowledgeable, helpful and provided me with advice and viable alternatives. Greatly appreciated. Professional, understanding and sincere
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Dr. Cleveland not only is extremely well-trained, she is one of the most caring physicians in the field. Tremendous rapport with her patients. Recommend highly!
Source: Zocdoc
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