What patients are saying
Overall rating
4.63
Average wait time
4.74
Bedside manner
4.69
“i showed up early to make sure everything was in order with my paperwork- which it was, i just added my address and filled out medical history/any allergies. i filled it out and got seen by the doctor 2 minutes later, before my scheduled time”
Initials hiddenLess than 1 month ago
“I went in. Was seen right away and booked my second appointment for contact lenses the same week. Highly recommend office”
Dameon H.Less than 3 months ago
About Dr. Hongbin Xu
Dr. Hongbin (Helen) Xu is a trusted optometrist serving residents in West Boylston, MA, and the surrounding areas. She speaks English and Mandarin.
Dr. Xu earned her M.D. at the Beijing Medical University School of Medicine in Beijing, China. She later earned her O.D. at the New England College of Optometry in Boston, MA. She also received contact lens training at the New England Eye Institute in Boston.
Dr. Xu has earned numerous awards for patient satisfaction and excellence in optometry. She says, “I believe that the eye is the window to the soul, and through which you can see the health of the body and the mind. I like to take care of patients with vision disorders, and I always treat them like family. Optometry fits my career goal perfectly well.”
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In-network insurances
99% of patients have successfully booked with these insurances
BlueCross BlueShield
Cigna
EyeMed
UnitedHealthcare
VSP
Office locations
HB Eye Care Center West Boylston (2 of 2)
242 Woodland St, Ste 210, West Boylston, MA 01583
1 of 2
Education and background
Practice names
Education and training
- New England College of Optometry, Doctor of Optometry
- Peking University Health Science Center, Bachelor of Medicine
- Capital Medical University, Beijing Friendship Hospital, Residency in Ophthalmology
Professional memberships
- American Optometric Association
- Massachusetts Society of Optometrists
Awards and publications
- America’s Top Optometrists 2011, 2012, 2013
- Talk of the Town Awards: Excellence in patient satisfaction 2013
- Certified Provider for Paragon Corneal Refractive Therapy/Ortho-K
Languages spoken
- English
- Chinese (Mandarin)
Provider's gender
Female
NPI number
1215168976
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.63
Wait time
4.74
Bedside manner
4.69
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
630 reviews
Most relevant
I went in. Was seen right away and booked my second appointment for contact lenses the same week. Highly recommend office
Less than 3 months agoDameon H.Verified patient
Will never go back. They didn't seem to want to help me cause I didn't buy glasses thru them. Walked out
Less than 1 year agoInitials hidden
The staff and Dr. are welcoming and friendly. Very thorough examination.
January 13, 2026Emily B.Verified patient
They are very kind and watch their patients so well. They treated me well
November 3, 2025Esther E.Verified patient
Very organized. Clear discussion and explanation. Listened to my goals and I was impressed with the comments.
January 25, 2024Virginia L.Verified patient
Dr was nice, staff was polite. Wait time was a bit long but overall they were great. Took my daughter. Next is my turn.
January 30, 2023Kimberly H.Verified patient
Dr Xu takes her time to explain things to you. I will always recommend her to any looking for an eye doctor.She is the best
June 21, 2021Emmanuel A.Verified patient
Dr Xu is very thorough and professional. The staff is very friendly. Very clean office, I would highly recommend.
November 5, 2021Jennifer M.Verified patient
Dr. Xu is great. She’s very professional and easy to talk to. She’s super nice and congenial. Highly recommend!
August 16, 2022Ryan G.Verified patient
The eye doc was amazing, knowledgeable and professional! I was in an out in less than 15 minutes! Thank you
March 16, 2023David D.Verified patient
Took me in at time of appointment and very friendly staff. Would definitely recommend
August 30, 2024Kevin F.Verified patient
Friendly and professional with a good ambience. It was a good visit for both myself and my daughter! :)
April 28, 2023Alyaa M.Verified patient
Everything was very efficient! It just felt like a quick appointment.
June 23, 2025Eden E.Verified patient
I was seen right in time, friendly staff and very helpful. I couldn’t be happier with my visit.
January 16, 2024Michael W.Verified patient
very friendly staff, great experience overall! My concerns we heard and addresses properly.
More than 1 year agoAnna Beatriz D.Verified patient
Everything went smoothly with no wait time. Highly recommended.
June 18, 2025Yinggang T.Verified patient
Extremely smart, made me reconsider how frequently I should be getting eye exams. Nice office, nice staff!
June 22, 2018Patrick B.Verified patient
Glasses arrived in 7 days, just in time for my trip. Fit and function are perfect.
August 14, 2024Paul L.Verified patient
Both the office staff and Dr. Helen were very kind and professional. I had an excellent experience there.
February 24, 2016Mary M.Verified patient
Dr.Helen is a kind n caring Doc
She’s friendly n loving and she’s perfect in doing her job I love her.
May 18, 2021Romell B.Verified patient
Very professional. yet relaxed. Eric examined me and he seemed knowlegable and personable. Dr
July 1, 2023Patricia K.Verified patient
I liked the way the Dr. explained what was going on inside the eye as I get older and changes happen.
December 16, 2014Initials hidden
I have loved going here! They're fast, friendly, and I always leave well informed.
More than 1 year agoLilia R.Verified patient
Dr. Xu is great. Friendly office staff, clear communication. Thank you for a great appointment!
November 12, 2021Abigail M.Verified patient
There was ample of parking, staff was amazing, and the office was very cozy. 10/10
January 9, 2024Marc B.Verified patient
My appointment was on time, staff was friendly and used the insurance I carry to my advantage.
December 7, 2021Kelly M.Verified patient
Quick response and availability. Good service, all appreciated with my schedule.
October 6, 2023Kelly B.Verified patient
I was in and out, they were extremely professional and the place was very nice and clean
July 19, 2021Lissette G.Verified patient
Dr Xu is very nice and patient. She listens to my concerns and gives me good advice.
June 27, 2022Yuanfei B.Verified patient
Such a great visit! It's nice to have them in my neighborhood!
September 27, 2024Initials hidden
The doctor is extremely kind, caring & professional. Excellent service. Highly recommend!
More than 1 year agoTW
Easy in-and-out service. No waiting. Doctors and staff were friendly and helpful.
June 16, 2022Erik D.Verified patient
I was seen by one of the younger doctors working in her office. He was excellent.
September 14, 2022Terence M.Verified patient
Nice small office with friendly staff. I was seen as I walked through the door.
August 5, 2022Initials hidden
I went for my annual eye exam I'm overall it was a nice experience.
Thank you!
March 6, 2023Rachel B.Verified patient
Dr. Xu is awesome. She is so kind, smart, and thorough. My whole family sees her.
March 17, 2022Kavita B.Verified patient
I had a Dr. Named Eric . He was very nice ..I would definitely rebook with him
June 25, 2022Marianne R.Verified patient
I like the small setting of the office, everyone was so. Friendly and nice.
March 21, 2023Debra D.Verified patient
Very nice and professional, extremely clean office and state of the art equipment.
January 25, 2017Jennifer B.Verified patient
She was great, right to the point and gave me the right prescription. Very happy.
August 13, 2016Ashley R.Verified patient
I found the doctor very professional and very informational about everything.
October 4, 2021Joseph B.Verified patient
Very nice. Very friendly. Thank you again for your help!!!
More than 1 year agoInitials hidden
They have all the latest technology available. Staff is very knowledgeable.
May 4, 2021Gerald B.Verified patient
Extremely thorough and kind. Explained everything in a very thoughtful way.
September 11, 2020Allison M.Verified patient
A comprehensive check up of the eye issues and suggest like-able solutions.
More than 1 year agoCourtney M.Verified patient
Good! Nice clean office, staff at the front desk was helpful and friendly!
More than 1 year agoAmanda S.Verified patient
highly recommended. cleanliness, and everything was on point.
June 1, 2023Beatrice Y.Verified patient
Very professional and knowledgeable staff. Super friendly and helpful!
January 31, 2018Jennifer B.Verified patient
Not a great experience, felt more transactional rather than an exam.
April 1, 2021Initials hidden
I was taken right in to see the doctor and she examined me right away.
December 14, 2014Mark D.Verified patient
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How soon can I make an appointment with Dr. Hongbin Xu?
Generally, Dr. Hongbin Xu has appointments available on Zocdoc within 1 week. You can see Dr. Xu's earliest availability on Zocdoc and make an appointment online.
Is Dr. Hongbin Xu accepting new patients?
Dr. Hongbin Xu generally accepts new patients on Zocdoc. You can see Dr. Xu's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Hongbin Xu accept my insurance?
Choose your insurance plan to verify if Dr. Xu is in-network.
Can I make an appointment with Dr. Hongbin Xu online?
Yes, you can make an appointment online with Dr. Xu using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Hongbin Xu work with?
Dr. Hongbin Xu works with HB Eye Care Center.
Where is Dr. Hongbin Xu's office located?
Dr. Hongbin Xu has 2 office locations, including in West Boylston and Shrewsbury, view full addresses on Dr. Xu's profile.
What are common reasons for patients to see Dr. Hongbin Xu?
Dr. Hongbin Xu frequently sees patients for Contact Lenses, Eye Infection, Eyeglasses, General Eye Consultation, and Routine Eye Exam. You can see other visit reasons for Dr. Hongbin Xu on their profile.
What languages does Dr. Hongbin Xu speak?
Dr. Hongbin Xu speaks English and Chinese (Mandarin).
How do patients rate Dr. Hongbin Xu in reviews?
630 patients have reviewed Dr. Hongbin Xu. The overall rating for this doctor is 4.63/5. They have a 4.69/5 rating for bedside manner and a 4.74/5 rating for wait time. You can read individual reviews and ratings on their profile.