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Qualifications and Experience
PLEASE NOTE: DR. SHIYAN TAKES THE INSURANCES THAT ARE LISTED; HOWEVER, WE ARE AN OPTOMETRY PRACTICE. IN ORDER FOR US TO TAKE THESE FOR ROUTINE EXAMS, i.e.: glasses or contacts, YOU MUST HAVE ROUTINE VISION COVERAGE THROUGH YOUR MAJOR MEDICAL OR THROUGH A THIRD PARTY. PLEASE CALL US WITH ANY QUESTIONS. Dr. Irina Shiyan graduated from the SUNY College of Optometry with a Doctorate Degree in 2008. She earned her undergraduate degree from NYU’s College of Arts and Science. After graduating, Dr. Shiyan became an integral part of a multi-specialty practice associated with Peninsula Hospital in Far Rockaway. From pediatrics to adult eye-care, Dr. Shiyan, in partnership with other doctors, provided a comprehensive range of ophthalmology and sub-specialty services. Dr. Shiyan also volunteers her time and expertise to charity organizations and events, offering free eye care and consultations to needy families and children. Some of these nonprofits include the Special Olympics, Big Brother Big Sister events and OneSight vision screenings. In 2010, Dr. Shiyan’s vision of a boutique-style eye care establishment that focused on personal attention, impeccable customer service and unsurpassed expertise was finally realized. Dr. Shiyan and a fellow Optometrist, Dr. Natan Dorfman, opened Village Eyecare in the heart of the East Village in NYC. This ideal location complimented Village Eyecare’s personable and friendly service. Dr. Shiyan and Dr. Dorfman are happy to offer a wide range of services and expertise to all East Village residents and visitors. When Dr. Shiyan is not seeing patients at Village Eyecare or volunteering at the many charity organizations or events she is a part of, she travels to exotic locations and supports local art and music organizations.
Verified Patient Reviews
Love her! She is awesome and makes the appointment super easy. She'll talk through any questions you have and always is a huge help.
Great place and very friendly Doctor! Sadly, I feel like the girls at the front could be a bit more professional. Could be the layout of the office maybe. Also, I had to wait for my appointment and I was early. Looks like they may have been overbooked. The doctor's personality made the visit better, but the thought to try out a new place did cross my mind.
She is very friendly and patient. Takes all the steps to provide the best treatment.
I love going to get my eyes checked!
I was late but they were totally understanding and nice about it. Customer service was excellent and they made me feel welcomed. Different going back and choosing this as my Eye Doctor in NYC. Thank you for the great experience with my first pair of glasses!
Everyone at Eyes on Second is helpful and polite. They're a bit disorganized, though I'm willing to endure a little chaos for great service. Wait time is long because there are more customers than staff.
I was seen by a different doctor. She recommended a change in lenses and was able to articulate why it was a wise decision. She was great.
Very friendly staff. They had availability and referred me to a great doctor.
Irina was hilarious and really helpful. She listened to all my concerns and answered my questions honestly and with humor. The equipment wasn’t super new, but the customer service was worth it! Definitely come here
Doctor and staff unsvered all my questions. Very helpful! I will definitely be back to get my next pair of glasses!
Dr. Shiyan is a great optometrist! Very personable and knowledgeable. However, be prepared to spend money! There are no prices on any of the frames and the girls at the front are extremely pushy. I felt a lot of pressure to buy glasses and left feeling cheated. Overall, the visit was enjoyable and I'll probably go back for another eye exam.
Wait was painfully long, even to just check-in. Seems highly disorganized since just about everyone had to wait to get attended to.
Great Visit !
Would strongly recommend. She was personable and knowledgeable -- will definitely be going back!
Eyes on Second is in a nice modern office with a convenient location. All the staff are amazingly friendly and helpful with explaining your options (and even fixed a rebate issue for me!). I highly recommend them - so much less hassle than my previous eye doctors.
She was very personable and gave great advice
Super helpful and knowledgeable!
Awesome very nice and actually did check my eyes and the front staff was awesome def gonna visit again
I arrived Late so luckily they still took me!
Irina is very personable and her team is very helpful with picking out a new pair of glasses!! The best eye doctor I've ever had!
Irina was great. She answered some random questions I had about contacts, her exam was quick and easy, and she was fun to talk with. I'll definitely be back for any eye exams needed. Highly recommend.
The doctor always takes the time to answer all of my questions. The staff is super nice and welcoming!
She's amazing and truly takes the time to check you out and listen to your concerns and past experiences. Would highly recommend.
She's so personable and very knowledgeable about all the new advances in tech. I loved her suggestions re living in NYC as a contacts wearer.
Dr. Shiyan gave a good, thorough exam and was friendly. But I was being pressured into using daily contacts instead of monthly contacts. Even after I told Dr. Shiyan that I have been using monthlies for 5 years and had no interest in changing that. In the end she wrote my prescription so that I could get either so it's not a huge deal, but I don't know if she would've done that if I hadn't been so insistent that I knew what I wanted. Also, I was uncomfortable that my insurance/billing info was being handled by a young girl in a belly shirt who looked like she was too young to have finished high school, yet.
Dr. Shiyan is awesome. Friendly, explains everything, very competent and aware of all the new products on the market.
Dr. Shiyan was great, she saw me immediately and had my eye issue diagnosed and treated within minutes.
The doctor was personable and attentive and took her time to fit me properly. I am very pleased with the result and her recommendations.
Would recommend. She was great
Love her so much! She's so friendly and amicable. Funny and real. Plus she really knows her craft! She's just great. *****TEN STARS!*****
this visit have been one of the best experience that i have had going to the optician. Everyone was very friendly and professional, I would definitely recommend Dr. Irina to friends and family.
Really great experience. Dr Shiyan is incredibly friendly and really takes the time to listen to your concerns and go through all available options. Also the glasses store in front carries very cool brands.
Dr. Shiyan always takes excellent care of me. She's quick with information and is careful to make me as comfortable as possible. The desk staff are friendly and extremely helpful.
I was pleased with Dr. Shiyan's prompt manner and thoroughness in her examination. However, I was a bit uncomfortable with the staff's pressure to purchase frames that same day. Ultimately I agreed, as my last pair of frames were broken, but I still needed to wait a week, and ended up purchasing another pair later in the year as I was not satisfied with my rushed choice of frames at her office.
Very Helpful - made me feel at ease. Will return again.
Seemed more interested in running a business than being a doctor (though, to be fair I have found optometrists tend more toward that attitude than other doctors). My prescription changed one step downward, and she insisted I get new glasses because it was dramatically better for my eyes. I'm not an optometrist, but it felt like she insisted for business rather than medical reasons. Not my preferred environment. I also found the store's staff to be of questionable competence.
She's great. I went in for glasses, never had glasses before. She explained everything that was going on and why, learned a lot, and a couple months later my vision has really improved.
She was very warm, friendly, funny and informative. Everyone there was so helpful to ensure my insurance information would be processed correctly and clarified everything to me a couple times over to make sure I knew exactly what I was being prescribed for my lenses. Will most definitely return for all eye related care and killer frames.
Love Irina! I still go here even though I moved to Brooklyn. She's that good!
Dr. Shiyan was a fine doctor. I have no complaints about her or the exam - she was very friendly and helpful. Her staff, however, I'm less than happy with. Her staff really tried me to buy from them, even going so far as to write up a complete invoice for a very pricy frame with fancy lenses before I even confirmed that I wanted to buy them. When I told them I just wanted the prescription so I could shop around, they immediately got cold with me, and it took me several calls and visits to finally get them to send me the prescription. It was so off-putting that, despite Dr. Shiyan's friendliness as a doctor, I seriously would not go back again.
She's the best! Very personal and knowledgable. Staff is also kind and helpful
My experience at Village Eye care was terrible! It felt more like they were trying to sell me glasses and eye drops and contacts, than help with my eyesight. She couldn't even get a clear read on my prescription, but was insistent that i needed to get new glasses right away, and the two girls that work in the front literally would not let me walk out the door without purchasing glasses. I felt uncomfortable through the whole process and the glasses I got weren't even the right prescription! I took them somewhere else to get the lenses changed. She also insisted that I needed to get these eye drops right away or I would go blind, but never called the prescription to my pharmacy. To top it all off, they scheduled a follow up appointment for me on a day they were closed.
Great visit! Thorough, quick, and professional.
Go here for my annual eye exam and have a smooth, quick and pleasant experience every time.
She was incredibly helpful and energetic!
I had a great, quick appointment with Dr. Shyian to get contact lenses. Everyone was super friendly and sweet, and I will definitely be going back when I need new glasses or anything else!!
Very helpful and knowledgeable! She answered all my questions and took plenty of time to respond.
I had such a great experience - doctor was super thorough, kind, and helped me pick out the right contact lenses for my lifestyle/prescription.
She was great. Cute little place with murals on the wall, nice and helpful staff, and she gave me a lot of advice about glasses and contacts. Also, this was the first time I had a conversation with a doctor about Beyonce and Jay Z's marriage.
The whole time I felt like I was being pushed to buy too expensive contact lenses.
Dr. Shiyan was wonderful. Very friendly and helpful, and fun to talk to as well! Her staff are very helpful with picking out glasses as well - honest opinions are always welcome when it comes to something that sits so prominently on your face!
Got in saw the doctor right away... yeah. Got glasses in like a couple days... all good.
Irinia was not the OD that saw me. But whoever was filling in (so sorry i forgot her name) she was amazing. Plus the girls at the front were so sweet and helpful. Over loved the office.
Dr. Shiyan and her staff are friendly, warm, and welcoming. I've actually been going to her for several years, and have recommended several friends go to her as well. The office is quite small, so I recommend arriving to your appointment no more than 5 minutes in advance. They are very quick! I've almost never had to wait when I have an appointment. My only complaint is that they are not happy when you choose not to get glasses there. (For me, even with insurance, my eyeglasses would be very expensive
Very attentive and great listener. Excellent clinician.
Very friendly, great person who took the time to explain the details. Would recommend!
Very quick and easy appt, very nice staff!
Very nice, an unfortunate 40ish minute wait, but they were understaffed and overbooked so it was understandable. Everyone was very professional and great.
Best service I have every received from an Optometrist! Staff were amazing as well. In a busy office, they made my care feel personal and thorough.
She is extremely personable, extremely friendly, and extremely knowledgeable.
Dr. Shiyan explained a lot about the condition of my eyes, which was helpful. Her explanation of my medical benefits was not, however, and when I called my insurance to confirm, I found out her office had not only charged me for my visit on my credit card, they had also submitted it to my insurance as a part of my benefits allowance. The insurance company had to call their office to straighten it out. I also was given a prescription for contacts that are being discontinued from most eye care stores, which proved very frustrating when I needed some lenses short notice. Dr. Shiyan's receptionist team are young and the general vibe is sort of pop music, hip, small and crammed space kind of environment. While there are a lot of people there to help (up to 4 receptionists), sometimes I'd be waiting awhile for help...things seemed a bit disorganized. Overall, Dr. Shiyan provided me with a quality exam, but I wouldn't recommend this provider because of the lack of ease I experienced.
Really great experience!
First time when I was there I didn't meet with Irina, but with a male doctor instead.He gave me a wrong prescription for glasses. Once I tried glasses I told them that it is too strong for me, they told me that I just need to get used to it. I didn't go there for a while. I came couple days ago for annual eye exam. Dr. Irina was there, she said that I do have a wrong prescription. She offers to change it but they wanted to charge me again the same price. Why should I pay for the mistake which they made?
Excellent all around. Extremely pleasant Doctor and staff.
I didn't meet with Irina, but with a male doctor instead. He was amazing! Very professional but easy to talk to. He really listened to my concerns and questions, and did an excellent job.
Irina was fine, however, the front desk was awful. They ordered lenses without my consent after I didn't like the glasses in the office, which they charged to my insurance. Then when I got glasses elsewhere, they wouldn't work with my insurance to reverse the charges and I had to pay out of pocket. Cleary unorganized, kind of shady. Definitely go somewhere else!
My favorite eye doctor I've ever seen. Loved her as both a person and a doctor.
She was great! Very helpful and efficient. Would recommend to anyone.
Dr. Shiyan was great! Very knowledgeable and easy to relate to. I am definitely using her from now on!
Dr. Shiyan was so great and helpful! I was in and out and made getting glasses easy!
While I wasn't seen by Dr. Irina it was still a great visit! I saw Dr. Vaughn and he was incredibly professional and comprehensive. Explained everything I needed to keep my eyes healthy! Great visit.
Dr. Shiyan is the best. She knows her craft very well. She's always on point ,and she's very pleasant to be around. I won't go to any other optometrist when I already have the best!
Let me start with skill. Dr Irina Shiyan is extremely knowledgeable in her field. She is very a very skilled optometrist and accurate at measuring your eyesight with such ease. She explains everything with zest and vigor, and yet the exam seems to go so quick. She is very personable and makes you feel like old friends, and like you want to stay longer just because she's not only a great doctor, but a great person. She has served me & my eyes well in the past, and I plan on having her as my eye doctor for as long as she is in the practice. Thanks Dr. Shiyan. You make a gloomy day seem bright. Because you fixed my eyesight! Haha. That rhymes. Oh and the office workers are all very sweet and so helpful. I suggest booking on Zoc Doc to get your exam done even more quickly. They take care of the tedious paperwork for you.
She is simply fantastic. Great personality and you can sense her passion and love for what she does. She explains everything she is doing before doing it and has no problem with questions at all. I would recommend her HANDS DOWN!
Very professional and staff was vibrant.
She is amazing! Super professional and friendly.
Great experience, would definitely see again and recommend.
Dr. Siyan was super nice and the staff was very friendly!
She was friendly and informative. I would recommend her. i did get a sense the practice exists to sell glasses, though. She and the staff definitely encouraged me to purchase glasses even though my prescription hadn't changed -- not obnoxiously so, but enough that it took away from the overall positive experience. A medical practice should exist solely for medical care with the glasses part an added service. But I will go back. It was still overall a good experience
She was kind and professional, turned an appointment I dreaded into a nice visit.
Outstanding service on all fronts. Dr. Shiyan was awesome - smart, efficient, and very pleasant. The office staff was also terrific. Would recommend this experience to anyone in need of glasses or contacts.
She's fantastic! It was my first time ever going to an eye-doctor. I ended up needing glasses, so she was very thorough in explaining why and how it all works. Also very nice and upbeat person. Overall great experience.
As always, going to Dr. Shiyan is a total pleasure. She's efficient, personable, and makes dilation a breeze. I'd recommend her to anyone looking for a consistently reliable and punctual optometrist.
Dr. Shiyan is awesome! Always appreciate her friendly, cheery approach. Visiting her feels more like catching up with a friend than *gulp* going to the doctor. Even if she dilated my eyes today. ;)
Dr. Shiyan and her staff were very nice.. Answered all the questions I had, I never felt rushed. Would see again!
No wait time. Dr. Shiyan accessed that I was overprescribed and my eyes instantly felt better. However, I found Dr. Shiyan to be condescending. I was very uncomfortable that the cashier added one year's supply of contacts to my receipt without asking me. She was very rude when I insisted (twice!) that I was not interested in purchasing contacts that day. More importantly, this business sends a lot of spam - texts, e-mails, regular mail, phone calls - despite the fact that I asked them to stop multiple times.
Such a great experience. She's so fun and makes eye appointments less of a hassle. The rest of the staff is great, too and they are a really great help when it comes to picking out glasses.
She's one of the friendliest doctors I have seen, and the staff is awesome as well. 5 stars!
I needed my annual eye exam and came across Dr. Irina on Zocdoc and I'm so happy I did! They are on time with appointments, clean and efficient. The staff is also great; very helpful and friendly. They also have a great selection of frames!
Very nice but small office. Low wait time and very nice doctor! Good experience yet expensive frames only.
Easy, comfortable and as fast (or slow if I had lots of questions) as necessary. Loved the staff.
In and out with top notch service!
I have been needing reading glasses for years but they never felt right so I would not wear them. Dr. Irina listened attentively and prescribed glasses that changed my life! I reach for them all the time and they work just right. She is very professional, knowledgeable, and intuitive.
Dr. Irina was amazing - she was really personable but definitely knew what she was doing. She could immediately tell that my eyes were strained because the prescription in my glasses and contacts were incorrect. Her staff is extremely helpful and welcoming - it's an overall great experience coming to the office! would highly recommend to anyone.
Dr. Irina was awesome! She's fun, funny, and personable and doesn't mind having a conversation instead of just telling you everything that's wrong with your eyes. She and her staff also helped me find a pair of mild frames for computer work that would be covered under my insurance and also look cute. Can't wait to come back. The only minor drawback is that I get messages/emails/calls from both her software system as well as ZocDoc, which gets a little overwhelming, but all in all, it was well worth it.
She was great! Very friendly and explained things clearly. The only thing I'd mention is if they have you try on glasses, make sure you know the cost ahead of time - I was surprised on checking out to learn my insurance didn't fully cover the frames I'd picked.
She was great! Very kind and helpful to my 78 year old mother.
Very good professional and awesome attention! ??
She is the best! And her office staff is amazing! Love everyone who works there.
This place is a ripoff.
Always a pleasure. Have been visiting the same place for the past few years. Never a bad experience.
I like my visits with Irina. While the office is small, they get you in and out, without making you feel rushed. Her check-ins are thorough and she always advises me on the best practices for eye and contact care. I would definitely recommend her.
The actual eye exam was okay, not terrible nor superior. Only booked an appointment because I needed same day appointment since I ran out of contacts (which should have been the first sign). My issue was with the service after my exam. Understand that the doctor probably gets some kind of commission/cut when contacts are bought in store, but I felt extremely pressured to purchase contacts at the stop when I clearly expressed that I wasn't ready to buy contacts on the spot (due to may issues such as awaiting my FSA card, wanting to shop around, etc). Ended up buying at the store since they claimed they matched 1800 contacts and wouldn't stop pushing it. Here's where the real problems arose. First, I asked for an itemized receipt which never came (until I called days later). Second, prices were not matched (which they eventually did after having to call the place, again). Third, its been 11 days since I placed the order at the store and my contacts still havent arrived. This is especially frustrating when you ordered daily contacts and were only given a 4 day supply. At the end of the day, if I had ordered online or even at another store, i would have probably paid less and gotten my contacts sooner. Having to call the eye doctor's 4 times to get your contacts (which I technically still haven't gotten) is not ideal customer service. I'm sure I'm one of those rare cases where everything possible went wrong, but from my experience i wouldn't recommend this place to a friend.
I saw a different doctor without notice or acknowledgment, but it was still a fine visit.
She's super easy going, friendly, and most importantly knows what she is doing. Great OD, highly recommended.
She was amazing!!! One of my favorite doctor experiences!
Went for a contact lens exam after some trouble with another doctor. Irina was thorough, understanding, professional, and super cool. She nailed my prescription and fit me (in multiple tries) for a lens that worked.
Love this Optical! Dr. Shiyan and staff were all amazing! Highly recommend.
Great Doctor and team. They helped me pick out some great glasses that i love. Everything was quick and painless.
prob one of the best doctor experiences ive ever had, luckily my eyes are fine, but was not a complete waste of time waiting, staff are nice, and doc is very personable as well, i felt comfy and also that my q's/concerns were addressed appropriately...great doc, but also very good patient experience, doctors who are not on zd are retarded and dont understand how difficult/crazy/unenjoyable the booking an appt experience can be
I feel that the ZocDoc survey polling options are not completely fair for giving an accurate review because Dr. Irina Shiyan was fine in terms of properly prescribing my contacts and glasses, having a decent bedside manner and having me seen for my appointment quickly, but everything else was horrible. She runs her offices (Village Eyecare and Eyes on Second) strictly to make money off of patients purchasing contacts lenses or glasses. The staff is disorganized and, for the most part, unprofessional (e.g. they were forging a signature on paperwork in front of me and openly discussing it while I waited for my appointment, they were rude to me when I requested my contact prescription over the phone, which I had to do several times since they didn't want to give it to me once they realized I preferred to shop elsewhere for lenses, etc.). They also wanted to charge significantly more money for glasses I was interested in than what I found them for online (about 3x less). I also found out, after speaking to my insurance company, that I did not need a scratch-resistant add-on that they attempted to convince me was needed, so I felt manipulated. I will not go to her again for my exam and will not recommend her to anyone unless I give them this disclaimer first and let them determine whether or not it's worth the potential hassle.
Such a friendly welcoming staff. Irina was great. She will definitely be my go to optometrist. Everyone was so patient with me while i decided on the right frame. They were all very knowledgable about the products and gave excellent feedback. I highly recommend them! ^_^
Extremely professional, but even more personable. I never thought I'd say this, but I'm looking forward to my next eye exam.
Extremely knowledgeable, kind, and attentive
I booked same day appointment. I really appreciated the fact she could see me at 7pm. She was very polite and helpful. Provided knowledgable insight and relief to my problem. Plus she did everything with a smile.
Dr. Shiyan is a boss. She's friendly, funny, efficient, and knowledgeable. She and her receptionist helped me get comfortable with contacts quickly and were very cool about helping me work around financial restrictions. They're all about feeling good and looking good :)
great personal care and attention.
She was extremely nice, considerate and helpful!
Fantastic and very nice
My appointment with Irina was great, she was really personable and knowledgeable. She took the time to listen and answer questions and presented me with all the options.
Dr. Shiyan was efficient and very cordial. She answered all my questions and even though I only needed a minor prescription she was very thorough with every test. Her office staff is friendly and I look forward to going back to pick up my glasses!
Real nice, knowledgeable, and friendly staff
Everyone in this office is helpful and kind and just really great. I love coming here. They explain what each procedure is for and keep you informed on your eye health. Also, they have great taste in eyewear.
I saw another optometrist at this office and she was wonderful. She helped me understand everything, was very skilled, and very thorough with the examination. I feel like she looked over every single millimeter of my eyes! The ladies in the front helped me pick the most stylish and flattering glasses and I am extremely happy with my selection. I will definitely come back for my next checkup.
Dr. Irina is very down to earth. She makes your visit nothing but great. Would recommend to any human being that needs glasses, contacts or just an annual exam!
This office is great. The staff and doctors are very knowledgeable about what is covered for each insurance plan and eager to work with clientele there to make sure they get the most out of their benefits. They're very knowledgeable about their products and provide fantastic customer service. I have a very high prescription and the first pair of frames I ordered did not work for my prescription (the shape of the frames distorted my field of vision). I went back and Village Eyecare was great about finding me a different pair that would work better for my prescription and making sure I was happy with my lenses, and didn't charge me any extra for the change or the hassle. Great service, and I'll definitely be back again!
The staff was incredibly unprofessional, talking on their cell phone outside and then getting yelled at unprofessionally in front of patients for doing so. Overall tacky vibe.
Irina is very personable, friendly and creates a relaxed setting. Very friendly and attentive staff as well.
A fantastic experience. She is very knowledgeable, patient and possessing a great bedside manner. Her staff is extremely knowledgeable and takes great care to make sure your experience is a good one.
She was caring, warm and focused on my medical issue. She suggested a remediation and asked me to follow up with her in a week. Unlike a lot of doctors who are not patient enough to fully address your concerns, Dr. Irina is different and she will be my eye doctor going forward!
Awesome doctor!! Outstanding customer service! Highly recommended:)
This little place is a gem! The customer service from the girls at the front is spectacular - the doctor is just awesome. They are very lively, very happy, very accommodating and absolutely not sales pushy at all. I would recommend them a million times. It was my first time there and they made me feel like an old routine customer!
Good mix of professional and personable. Got my prescription quickly, but wasn't rushed.
Very friendly. The office seemed to be in flux (just moved there I think, so not yet the biggest frame selection) and she seemed to have a great rapport with the staff working with/for her. I liked that she was a real person, somewhat informal but still professional. She gave honest opinions on frames and it was a very pleasant experience.
Irina is great! Very friendly, open and explains everything to me clearly. Her staff is not so great though. Some of them hassle you about purchasing glasses or contacts from them and not some other company. You can't even get a word in before they cut you off saying "Our price is cheaper!" They even do this over the phone when you call about something completely unrelated from purchasing. A little rude and very annoying. My visit would've been excellent if not for the front desk workers.
Dr Shiyan was very thourogh. She asked about my family medical history and proceeded with a very circumspect examination of my eyesight as well as checking for cataracts and glaucoma. I am very please to have found an eye doctor who is very dedicated to the PATIENT and not to the clock. If your going to properly and thoroughly check your eyes, I strongly recommend Dr Shiyan.
I have never been to an eye doctor before so this was a great doctor to see my first time. She listened to my concerns and was very professional. All members of the office were friendly and attentive.
Dr. Shiyan was very pleasant and professional, I highly recommend! She was quick and jovial even on a Sunday evening, and realistic about contact lens prices vs. needs.
Doctor articulated what she was doing during the exam and talked me through what I would need to do to proceed with my eye care. Enjoyed the experience!
Dr. Shiyan was great. However, the woman behind the eyeglass counter was very rude and pushy.
It was my first time going to Village EyeCare. I had book an appointment through ZocDoc and immediately received a call from Emily who took down my insurance information and confirmed my appointment so I didn't have to fill anything out when I came in. I even recieved a text message to confirm my appointment, a reminder through email, and another call to make sure they had my information correct. The staff was attentive the minute I walked in and made sure I was seen immediately even though I was running late for my appointment! Irina checked my eyes and answered all my concerns and the women in the front helped me pick out the cutest glasses! I will be going to Village EyeCare again, the customer service was above and beyond excellent!
She was fantastic. She was able to tell me what was on my plan and what wasn't, and she was able to tell me how much things cost. It was a real help to make my Eyecare decisions.
Quick and helpful visit. Helped solve problems that I have been having with my contacts for a very long time. Knowledgeable about the right contacts to help my eye conditions.
The eye exam seemed very rush. The actual examination room felt very unprofessional (I've been getting my eyes checked for 12 years). There was a wobbly mirror jerry-rigged to the back of the door in order to achieve the proper distance between patient and letters.
Terrible receptionist and cramped/dirty office. She eats chicken while handling my glasses and leaves fingerprints over the lenses and then cleans them what suspiciously looks like windex afterwards. I'm not really sure where the good reviews come from. Doctor herself seemed nice but I definitely do not want to deal with the receptionist again.
Our family loves Dr. Shiny an and her staff.. They are fabulous! My kids love going to get their annual eye exams.. Definitely a great doctor and a great place to purchase your eyewear! I would give them 10 stars if it were an option!
Love Dr. Shiyan! She's easy going, friendly, and candid. But her support staff are pretty awful. There's consistent confusion with scheduling appointments and billing. Also, her exam room is in the back of a (very small) eye glasses store, so even a relatively short wait is a hassle. There's nowhere to sit or stand that isn't in the way. I'd love to see Dr. Shiyan set up at a proper practice with the space and professional staff she deserves!
I loved it she was very nice, funny, and informative, her staff was also welcoming.
Great! Very happy with my visit.
Fast, friendly, and helpful.
Horrible experience! I would not recommend this office to anyone. Extremely unprofessional. The office space is small and cramped and looks unclean. Dr. Shiyan seemed rushed through the entire appointment . I did however find a cute pair of eyeglasses. However the office expects patients to wait 7-10+ business days to receive your order of eyeglasses. This is absolutely RIDICULOUS and IMPRACTICAL. I've worn eyeglasses since I was 8 years old and no other office I've been to makes patients wait that long for glasses . If my glasses are not in my hand by Monday - I will file a dispute with my CC for merchandise not received . My advice for potential patients : Save yourself the time and headache and see another optician office.
Dr. Shiyan was great but her team at front desk is very unorganized. Did not have my appt when I showed up (although Dr. Shiyan was able to see me immediately), could not find my records when I came back to pick up my trials, forgot to give me back my insurance card after the appointment, receptionist is largely unhelpful and they also made me pay for my year's worth of contacts before I even received the trials, which I found curious. I would recommend Dr. Shiyan but just be prepared for a rather flustered overall experience.
Super helpful and personable!
Irina was very engaging and personable. She was sincere with her suggestions and offered many personal tips. Her articulation and knowledge combined added to an overall wonderful experience.
Very friendly and easy going. Did a thorough job and ensured you understood what was going on and if you had questions. Very professional. Only downside, that day she was running behind and I spent an hour and half there.
Very pleasant experience. I love her personality and she is very skilled in her practice. I'm happy I found her.
I really enjoyed visiting Irina and her team. This was my first doctor's appointment in the city, and it couldn't have been easier. They are very professional, accommodating, and kind.
The office is very small- just a shop in the front and an exam room in the back. No waiting area or anything, so it was a little cramped. But Dr. Shiyan is awesome. Very friendly, knowledgeable, and easy to talk to.
It was great! All the staff was very friendly and everything went swiftly.
Love her! Really nice and laid back as is the rest of the staff!
Great time- great doc
Never again. Apart from making two (!) mistakes on my prescription, the receptionist wouldn't give me enough time to check it but stuffed it in the envelope without giving me time to read it, saying there were other patients waiting. She then proceeded to be extremely rude and offensive. Do not recommend.
Dr Irina's exam was fine. That said, the front desk staff leaves a lot to be desired and the office is very cramped, even for NY standards. I want to support local optometrists, but this one is just too far of a cry in terms of service and contacts/lenses options..
Dr. Shiyan is terrific. My experience with her was in line with the great reviews she receives on ZocDoc and Yelp. I was interested in a diagnosis/exam of the health of my eyes. She took the time explain what was going on with eyes in normal English, repeating herself without annoyance when I had to ask her to repeat her explanations. She was more interested in my ocular health than selling me glasses. Definitely see her if you need an exam/checkup.
She's very friendly and easy to talk to but also professional and efficient. Highly recommend!
Dr. Shiyan is extremely knowledgeable, friendly, and helpful. She helped me select not one but 2 pairs of glasses that I absolutely LOVED (only needed one but ended up getting both due to very fair pricing!). She is fabulous - will def be back!
Dr. Shiyan is fantastic! Makes you feel comfortable and so easy to talk to. Great experience and highly recommend.
Irina was lovely and knew her stuff. She provided thoughtful explanations and was incredibly quick, no-nonsense, and helpful along. Her staff were great as well.
I showed up for my scheduled appointment, and was told they had no record of my appointment-even though I received a text reminder about the appointment the day of. The best the girl behind the counter could do was give an appointment a little later. Also, they didn't take my form of Medicaid, even though their website advertises that they do. Waste of time.
i thought dr. irina was ver nice. .the office is a bit cramped!
Great visit, quick, friendly, will definitely return.
Dr. Shiyan is a compassionate, empathetic, sincere professional. She is friendly and real. I felt very comfortable speaking with her and she is knows her craft very well. She is a very good doctor, she knows her optometry and practices her craft very well, making you feel comfortable during the entire visit. I recommend her highly!
Irina and her crew is amazing. They're friendly, professional, efficient and make my annual eye checkup fun and enjoyable. And they're awesome at helping me pick out frames!
Amazing experience!!! Literally couldn't have gone better! Dr Shiyan is awesome, saw me right away, made me feel really comfortable AND they have a very stylish selection of frames and she helped me pick out the perfect pair herself! Highly recommend!!!
Irina is a great doctor, friendly, and really takes the time to talk with you and explain what she is doing.
She's amazing! Personable, professional, really makes you feel at ease and takes the time to explain everything she's doing. One thing I hate is feeling rushed during my appointment and with Dr. Shiyan that was not a concern at all. Even though the space is pretty small (it's also an eyewear salon) the service is great!
Very nice and friendly! Staff was very friendly and helpful.
Very knowledgeable and professional.
She was very professional and caring. She walked me through all of my questions and made sure I understand everything during my appointment. The facilities are very small and a little disorganized, but the staff more than makes up for it.
Irina Shiyan was great. She has a great sense of humor and knows what she's doing. I had to get my first pair of glasses and she made me feel really comfortable and even helped me pick out a nice pair. I've already reccomended her to a friend.
Irina is personable, super nice, someone who would probably be pretty fun to grab a drink with. If you need new frames, definitely go to her shop. But if you want to see her to get your eyes checked - probably look elsewhere. I was stunned by a few things when I got my eyes checked: that she didn't wash her hands prior to seeing me (she was handing things at front of store), didn't wear gloves when she administered drops/touching my eye. I've seen many many optometrists / opthamologists in my day, and this was the only time I ever felt uneasy about cleanliness. Irina has a great personality and is super casual / laid back, but it really doesn't translate well when looking for a dr. to feel comfortable around.
Tiny office but that's not unusual for NYC. Receptionist was quite rude to people she was speaking with on the phone. I felt like I was being pushed out in a rush. I ordered my contacts through them and only received half my order. The receptionist was very slow to fix it. Next time I will order on 1800contacts. I felt like the doctor didn't know what she was doing. I miss my home town eye doctor. You just don't get the same kind of service in a big city.
Very, very unprofessional! She also tricked me into signing some forms while my vision were blurred because of some drops she put into my eyes. Lesson learned, never going back.
We have been seeing Dr. Irina now for over a year.. All 3 of my kids see her and we LOVE her and her staff.. They are so sweet and personable.. They go above and beyond for us and she so in tune with what our kids need and is always willing to take another look a few months later I case their RX has changed... We enjoy our visits and the kids always look forward to seeing her and her staff.. Highly recommend!! She is a gem! Thanks for taking such great care of our family.
Last year I had an eye infection/scratch because I slept in my contacts. I was really worried but Dr. Shiyan took excellent care of me. So, when it came time for my annual eye/glasses exam I of course went to Dr. Shiyan. She again was great, I got an amazing new pair of eyeglasses and she was able to re-fit me with contacts. She is always patient and in a great mood. Her staff are also outstanding and make it seem like you really have an "eye" family who cares about you and your needs.
This is my second visit to Dr. Shiyan's office and as always she was great. Her staff is really nice and always helps me pick out glasses that look good even if it takes an hour of me asking to try on a bunch of different ones. I would highly recommend Dr. Shiyan as she is always very nice, explains to you what she is doing and answers all your questions. I thinks she is the only doctor who can make an eye exam fun!
Always a GREAT experience
Dr. Shiyan was very comforting, knowledgable and professional. Highly recommended.
Staff was great!
A bit unprofessional with me. Maybe because I'm young she thought it was acceptable to be casual with me but I thought it was inappropriate. I won't return because of their no return policy. I bought contacts and when I left, realized majorly overpaid. Don't buy contacts there.
I really like her and her staff. Very friendly and proffesional.
Dr. Shiyan and the associates at Village Eyecare are so pleasant and they all make the visit smooth. They were very helpful during all parts of the process. Dr. Shiyan found a better prescription for me than the previous optometrist I had been to and all of the associates always make my visits there enjoyable. They helped me pick out some hot looking frames (which in turn got me tons and tons of dates) and also to get my new glasses in quickly when I needed them to take on an upcoming vacation (super accommodating).They are also welcoming when I ever need to drop in and have some adjustments on my frames. I would drop by the office just to say hi to this crew and keep up with how they're doing because they are lovely! If you are not clicking on book appointment to get your eyes checked with this crew you may need to get your head checked instead! On second thought, I don't want them to be all booked up and then I can't get in - so please don't book with them, thanks.
Fantastic visit, she went through all of the various contact lens options and was very personable. The receptionists also went through all of the various discounts I coukd recieve. They also had a very nice selection of frames.
Excellent service. Top notch.
Dr. Shiyan was awesome. She was super friendly and took the time to answer my questions. The wait was a little bit long, but it wasn't a big deal for me.
Dr. Shiyan and her staff are awesome. They made me feel very comfortable, were very down-to-earth and I was in and out quickly.
Dr. Shiyan has the latest tools and a friendly sassy staff that enjoyed my poor jokes. The office is cozy (small) but no big deal. She diagnosed my GPC and SPK (look it up) and made extra care that I wouldn't get it again and accommodated my travel schedule by providing access to her email. 5 stars.
I thought she was too pushy about buying glasses on the spot
It was a pleasure! I would highly recommend Dr. Shiyan and Village Eyecare. Everyone was extremely friendly and very helpful.
The most personable staff ever! We spoke for at least an hour after like we we've always been best friends. Great doctor!
It was very good nice and professional comfortable.
The doctor is OK, but the staff is just awful. that, and they do not know how to explain insurance benefits nor do they keep up with forwarding your paperwork to insurance. I will never go back.
She made me feel extremely comfortable and at ease during a freak accident. Loved her. Will go back.
Couldn't have asked for anything more. She was funny, informative, fast. Awesome.
Dr. Shiyan is so friendly, so professional, and so knowledgeable. It is always a pleasure to see her, and she takes great care of you and your eyes. I recommend her to all!
Great experience. Friendly staff and a quick, thorough exam.
Professional, thorough and efficient!
Irina was great. She explained everything she was doing and doesn't do that annoying poof. Overall great visit.
She's great, friendly, easy to talk to.
Overall quite positive! The appointment happened very quickly, and was over in 20 minutes.
Very friendly team in the small and efficient space! I was seen right away, everyone was helpful and made me feel welcome. Great selection of frames if you need a new pair.
Great atmosphere - the girls that work there are very sweet and personable. I also had a very short amount of time for my appointment and they were very aware of that - had me in and out in no time!
Irina and her staff were a joy to deal with.
Dr. Shiyan was kind, answered all of my questions, and got me in and out quickly. I was very comfortable in the office, her staff helped me price out different options with my insurance to find the best deal for contacts. Overall great, I'll definitely be back!
Dr. Shiyan and her staff were awesome, very friendly and fun. I felt very comfortable and well taken care of during my eye exam.
We were displaced by hurricane sandy and they helped figure out billing etc etc. Very nice people.
She is funny and the whole staff is sweet.
I really enjoyed my visit to Dr. Shiyan. Everyone in the office was extremely friendly and made me completely at ease during my appointment.
Wonderful! I'll definitely be back.
Professional and to the point. The staff is very helpful, too. I would definitely recommend her to other patients.
Great, friendly personality and incredibly professional. Didn't feel rushed and was seen right away. I'd highly recommend her!
Everyone was lovely. The receptionist made a small mistake and told Dr. Shiyan the wrong appt time for me, but apologized for it. Dr. Dorfman (who also works here) was able to get in before Dr. Shiyan, and so I was seen only 10-15 min after my appt time. When Dr. Shiyan got in, I was able to see her as well. They were so sweet and helpful about helping me pick out the right glasses! I felt very well taken care of. :)
Very friendly staff
I moved to NY about a year and a half ago - I didn't have any of my primary doctors, so I found Dr. Shiyan through ZocDoc and absolutely loved her! She is extremely friendly and genuinely cares about her patients. It's a very relaxed environment, which made me feel at home. She was very patient with me as we went through the examination. I will definitely be using her in the future!
From staff to the doctor; friendly, nice & welcoming. They will call you a day before to remind you of your appointment. They also explain in detail of any Qs you have. Highly recommended!!
The staff was friendly and efficient, saw me right away, and Dr. Shiyan was friendly and helpful.
My visit with Dr. Shiyan was fine. She was quick, competent, and very reassuring.
Friendly, professional, and attentive Dr. and staff! I would highly recommend.
She was great! Personable and professional and funny. She knows her stuff. Thanks!
Wonderful! Friendly, professional, quick, helpful! I will certainly recommend her to friends and colleagues.
The Doctor and her employees were the sweetest ladies. I was attended right away and I loved the service. I will definitely recommend this office
Lovely and helpful customer service :)
Awesome, Everyone is friendly and nice. She takes her time with you to explain everything in detail. Overall I'm 100% satisfied.
Super smart and very informative. She actually lowered my prescription because she said I had been over corrected. AMAZING.
Available Sunday was a plus especially since I had my eye that needed attention. The space is small but the rapport and care made up well for it. Both the doctor and frame specialist were particularly helpful and professional. Recommend my friends to visit or see frames definitely.
Really cozy office in the middle of the east village bumping Pandora in the background instead of boring elevator tunes. Everyone there was really friendly and had great personalities, I almost didn't want to leave. The Doc had me in and out in a few minutes and the fashionistas at the front helped pick out the right glasses to fit my face. Also, they saw my current glasses were slightly bent and still under warranty so they swapped them out on the spot, which even the place I originally bought the glasses didn't even offer to fix them when I brought them in for repair. Can't say enough good about this place, would definitely recommend to anyone.
I thought Dr. Shiyan was very professional, and the girl at the front was very lovely too. Dr. Shiyan was pretty prompt, I was a little early to my visit. Dr. Shiyan was lovely during my consultation she made me feel relaxed and at ease.
Very casual and comfortable, so much that I was a little worried... but was very pleasantly surprised at how helpful and knowledgable everyone in there was. And the prices were great. Pretty perfect visit, I'll be going back.
Dr. Shiyan was very nice and welcoming. She took care of me, and in less than an hour I was in and out! Her staff is also very friendly and supportive.
She's a great refractor and takes the time needed to be sure you're taken care of.
I ordered my glasses after the exam and it's been 5 weeks and I still don't have them. I've called every week to follow up and they keep saying to call back next Monday. They are not helpful at all and there is nothing I can do other then wait. It's very frustrating and disappointing! Avoid getting glasses from them if possible.
Very friendly and funny. She answered all of my questions, and was a pleasure.
She was very personable and answered all questions thoroughly. Very comprehensive exam with referrals provided as appropriate (with insurance coverage in mind).
She's great! Explained everything very clearly and was friendly.
She's so friendly to all her patients and seems like she has a great rapport with them. That being said, the office is pretty small and congested. Additionally, I got an eye infection after my appointment with her... I don't want to say that her contact with my eye was the reason for said infection, but I just want to inform the context.
Dr. Shiyan was great, and the women in the shop were nice and helpful too. The place is tiny and gets pretty busy, so it can be a bit hectic in there. I went back on a Sunday to pick out frames and found it much more relaxed. Overall I'd recommend this place.
I was very pleased with the appointment. Dr. Shiyan was nice, down to earth, personable and thorough in the eye exam. It was only 30min! I would definitely recommend the doctor and office to anyone looking for a new eye doctor.
Very nice and friendly!
She was super nice and answered all my questions. The customer service from her assistants was also very pleasurable. They helped me pick out a new stylish pair of glasses and even tried to give me the best deal possible.
Irina was extremely friendly, knowledgeable, and articulate. She took the time to explain several things that I did not ask about but that she thought I should know. I would highly recommend her!
Dr. Shiyan is knowledgeable, kind and professional. She is clear with instructions and makes thoughtful, intelligent recommendations. I was very impressed.
Dr. Shiyan is a proactive and concerned eye doctor and I would recommend her for anybody wanting a quality eye exam. She took the time to check my eyes for signs of overwearing my contacts, something previous eye doctors did not do, and found evidence that I was wearing them too long. Overall she seemed more thorough than I'm used to, and answered my questions effectively. She also saw me even though I was a bit late and it was the end of the day. The one thing to watch out for is her assistants are pretty aggressive salespeople since the shop makes part of its money on glasses and lenses. If you know this ahead of time, you can be prepared for it.
She's awesome, fun and personable, as is her entire staff. She's quick, professional and easy to talk to. I highly recommend her!
I picked Dr. Shiyan because she was an optometrist. I was really just looking for a simple contacts exam. She proceeded to do opthamologic work on me (drops in eyes, tests with different machines.) She did this without letting me know that I would incur extra charges. The bulk of my bill was because of this work that I didn't ask for and wasn't informed of the extra charge. Granted, it's nice to know that my eyes are in good condition, but I just wanted a simple vision exam, which after insurance would have been much less costly.
Dr. Shiyan was personable and very sweet. She made my daughter feel very at ease. Her staff was effecient and kind.
I was so happy with my appointment with Dr. Shiyan. She makes you feel so comfortable and gives you all the information you need. The staff that work in her office are also incredible, allow you to take your time, and are able to explain everything to you. If you're looking for a place to get your eyes checked but are unsure and don't know where to go, I have nothing but the highest recommendation regarding Dr. Shiyan.
Very fast, honest, friendly and efficient. Would recommend in a heartbeat.
I thought Dr. Shiyan was great. Was very prompt and answered all of my questions. Would definitely recommend.
Quick, friendly, and professional!
Had a good time, learned a few things, felt comfortable, will be back.
I felt very rushed to buy, buy, buy. Worse, after buying over $700 worth of contacts and glasses, I never received a courtesy call to let me know when my supplies would be ready - even though it was promised. Dr. Irina Shiyan runs a highly disappointing practice.
He was extremely helpful and took his time. He addressed all my eye issues and helped me pick out the perfect frames!
Everyone working there is down to earth, easy to talk to and made my experience a great one! They answered all my questions and helped me the best as possible.
I can see clearly now
Great eye dr very thorough, very professional, she certainly opened my eyes.
She is WONDERFUL! Dr. Shiyan is personable, caring, knowledgable and fast! I highly recommend her.
Dr. Shiyan was very knowledgeable and friendly. I really appreciated her honesty! She and her staff were excellent and not pushy, which I think can be hard to find sometimes.
First, let me talk about the the girls that work with Dr. Shiyan. They are extremely personable and knowledgeable when it comes to picking out frames. I had lasic surgery about 10 years ago and it has gradually faded. I knew it was time for an eye exam and frames. Dr. Shiyan was smart, efficient and thorough. Along with that, she is really easy to talk to and very down to earth! The girls who work there (drawing a blank on their names) didn't rush me and picked out fantastic frames that shaped my face. Dr. Shiyan also gave her expert opinion and I left happy with FOUR fabulous glasses on the way. I LOVE all four of them and wear all of them depending on the occasion!!!! I highly recommend Dr.Shiyan and will be back soon - for contacts or just to chat! It is a very welcoming environment. Just go there!!!!
Dr. Shiyan was absolutely wonderful with me today. She was extremely friendly and helpful throughout my entire exam. She answered all my questions and made it a point to help me find the best pair of contact lenses. The ladies at the front of the shop were wonderful as well and explained clearly how my insurance coverage fit in with my bill. The entire experience was smooth, easy-going, and very helpful. Very impressed with how soon my lenses would be ready as well, only two days! I'd recommend Dr. Shiyan to everyone.
Very knowledgeable and efficient
The office and staff were great. Super friendly, energetic and able to help with all of my questions. I went in for a thorough exam and they also set me up with an additional test when I complained about headaches. They didn't have the glasses I wanted in stock, but it was easy to order, and I still received them quickly! My only issue is that when I received my glasses, they didn't fit perfectly on my face. The office staff were swamped and weren't able to help me adjust them. They still slip off from time to time. Might go back in to see what we can do about that...
Dr. Shiyan is absolutely awesome! I had to find a new doctor due to new insurance, and was worried I would not find someone as good as my previous doctor, but Dr. Shiyan is right on par! Super cool and friendly and knowledgeable and experienced! I strongly recommend her to anybody looking for a wonderful eye care professional, and the ladies who work in the shop are awesome as well! 5 stars all the way :)
Excellent customer service!!! Well recommended!!
Very Friendly, Knowledgable and Kind. I would recommend her to anyone!
Dr. Shiyan was knowledgeable, approachable and personable. Her staff was helpful and never rushed me in my selection of glasses. I would recommend them very highly.
Lovely, smart, sensitive, professional. Could not recommend her more.
Awesome! I loved it here, and would definitely return. Fast, knowledgeable, trendy and she recommended a great coffee place.
she was awesome !!!!
She is awesome and quick. Loved it.
Amazing! Very thorough yet friendly. I would highly recommend.
Dr. Shiyan was great with my little girl. I would definitely recommend her to anyone else.
She was very knowledgeable and professional. The wait time was very short and she was able to see me on short notice.
Totally amazing experience today with Dr. Shiyan and her fabulous staff. The office has been mobbed for days with people like me trying to squeeze in visits before the end of the year, and everyone was smiling and helpful. I didn't have to wait at all, and had skillful help picking frames that were stylish and fun.
Extremely friendly and helpful.
Very nice person and professional.
Great appointment. Spent time helping me choose a pair of glasses and I cannot wait until they come in!
Dr. Shiyan was great! I woke up with what I thought was an eye infection and made an appointment to see her. She was very prompt, professional AND Most Important, HONEST. After an evaluation, Dr. Shiyan informed me that I did not have an eye infection and it was a "skin problem" (which it was). She effectively ruled out an eye infection and didn't waste my time. I was able to make a last minute appointment with my dermatologist and get the prescription I needed. I will be back to see her in a few weeks for a thorough eye exam and new frames!
Her office was very neat and clean. She took her time explaining my problem and answering all my questions. I did not feel rushed at all. The turn around time on my glasses was very short and I am seeing great with them. Her assistant was nice and made choosing my new frames a breeze.
Irina was ok. Most likely not returning to this office though, because it was so small and didn't really give off the impression of being a medical grade, sanitary environment. Also, her front desk associate was extremely pushy about selling eyeglasses from their store. The office needs a proper waiting area. The waiting area is the store.
Great overall experience: from eye exam and frame selection, to ease of insurance. Will go back!
Dr Shiyan was very professional and informative. The staff was helpful and friendly. Office is nice too. Great selection of frames. I'll definitely go back for my next exam.
Great Dr. Very thorough eye exam and a wide selection of glasses. Overall wonderful experience.
The overall visit and eye check were fine, if not a little rushed. I think her practice of having people choose a frame while their eyes are dilating is counterproductive bc you can't see what you're choosing. The doctor also has a very unprofessional phone demeanor. She not only was rude to my mother, whose insurance I'm on, but also to the insurance representative who called to speak with her regarding a claim issue. I won't be recommending anyone to this doctor.
She taught me things about me vision I never knew! And I've been wearing glasses for over 20 years!