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Qualifications and Experience
Luis Chanes is a dedicated and insightful ophthalmologist serving the communities of Santa Ana and Mission Viejo, California. He earned his medical degree from Ponce School of Medicine in Puerto Rico. He furthered his studies through an internship, a fellowship at Beth Israel Hospital in Boston, and then he completed his residency as chief resident at Saint Luke’s Hospital. He is Board-certified. Dr. Chanes provides a full range of eye care services. His special interests include refractive surgery, corneas, cataract/IOL implants, and general ophthalmology. In addition to his practice, he has conducted numerous research projects and publishes findings in scholarly journals. He is greatly interested in keeping up with the latest knowledge in order to provide his patients the best care. Dr. Chanes speaks fluent Spanish, Mandarin and Cantonese Chinese in addition to English.
Verified Patient Reviews
Quick service and professional
This isn't really about the doctor at all but the office itself. They are very unprofessional and took me FOREVER to receive my contact lenses. The woman in charge of the contact place is extremely careless. I went there for my initial appointment in May! It is SEPTEMBER (4 months!) and still have not received my contact lenses. She's either on vacation or we are playing phone tag. I went to the office almost every month wasting my own time trying to receive them and they aren't there even though she kept telling me they were. I never thought an eye exam would be so painful and difficult. Lenscrafters is more professional than this place.
Dr. Chanes has a lovely demeanor. I had gone to another ophthalmologist a couple of years ago about my issue, and the doctor was worthless. Dr. Chanes looked at my first eye and said he knew right away exactly what was wrong and how to treat it. I couldn't have been happier because I have truly suffered with burning eyes for over 3 years now. His staff was very professional, helpful, and friendly. Highly recommend this doctor and his staff!
Long wait before I was called despite being early than the appointment time. and I don't see a connection between me and my doctor. Not thorough on the explanation; seems like in a hurry; did not show 100% attention to new patient's concern such as learning thoroughly my medical history. Feels like, as a new patient, first time check up is just routinary.
Overall the visit was pretty decent. The doctor answered my questions and provided me with a quick and (I'm hoping) accurate diagnosis. He was very kind and everything went well. My only complaint was the wait time. Even though I pre-filled all of my information on ZocDoc I was required to fill out similar paperwork upon my arrival. I anticipated, this, however, and arrived 20 minutes early. My paperwork was submitted at just about the time I was scheduled to arrive, however, even with all the prep, I was still left waiting about an hour before I actually saw the doctor. While this left a sour taste in my mouth, it wouldn't necessarily keep me from returning. I just wish the system was setup to show more respect my time as I tried to show for the doctor's.
He was very nice. However, I was called to make an earlier appointment, then when I got there early I had to wait an hour and a half to be seen. Why call to make an appointment if you have to wait so long? It was very frustrating and I was not even given an apology for waiting so long, they just said it is always like this.
I wanted to thank you Dr. Chanes and his staff. Dr. Chanes is an excellent surgeon and I have been telling everyone... His staff is friendly and excellent service. Thank you again.
Seems very knowledgeable. Very to the point. Did not waste time. My eyes not only feel better they look better since I began the treatment he recommended vs what I was given in Urgent Care 2 weeks prior.
Thank you Dr. Luis and excellent staff.
Dr. Chanes and his staff were courteous, attentive, and thorough. Best visit to an eye doctor I've ever had.
Great office nice doctor, I will be a repeat patient.
Friendly, BUSY staff. Long wait time, but somehow felt Dr. Chanes gave me a good exam and I have scheduled for caterac surgery. HOWEVER, even though I filled out the form on ZocDoc, I still had to RE-DO the form in their office!! Aggravating! ZocDoc should have Dr. Chanes' form on their site.
Absoutely awful experience. I made a specific appt, was made to wait 55 minutes, and then the Dr runs in and only spends 5 mins with me writing a quick prescription and he was gone? Really?? Where am I at, a fast food restaurant? Once they get your money and collect the co pay, they could care less, that is how I felt. I want to call my insurance company and dispute the charge as it was a complete waste of time and now I have to go see another Dr, because I don't believe 5 minutes is sufficient enough, especially after waiting 55 minutes. Get it together at this office and don't overbook!
All the staffs were nice and helpful. It was my first time here and all I can say is that I do not regret coming here. Dr Chanes was also great! I recommend him and the place. I had my appointment at 10am but I waited 40mibutes. I did get there on time so get there a little earlier to fill out the paper work which is not a lot but they also have to see if your insurance covers it.
They should in prove their staff at the desk they had were really rude with me and other patients next to me....
Had to wait an hour to be seen, then it took another hour and fifteen minutes for the doctor to see me for a total of 10 minutes max. Good guy, seemed knowledgeable, but it is obvious they are packing in as many clients as possible so avoid unless you have a couple hours of free time you don't mind wasting.
Friendly staff and on time appointments for myself and my daughter. We were both able to come in on the same morning, which saved a lot of time! Would recommend this office to my friends.
Very professional and thorough.
It was alright, I liked it.
Very nice office, attentive and caring support staff, and Dr. Chanes was thorough and professional.
Professional staff, caring and friendly. Nice and clean office. Allen, the assistant was precise, professional and very friendly, made me feel relaxed and welcomed! My favorite was the ease in which I got my appointment and filled out all the paper work online!!