Dr. Mark Chavana, OD

Glaucoma Specialist

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Eyeglasses
9607 Research Blvd., Ste. 120, Austin, TX, 78759

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Professional Statement

Dr. Mark Chavana is a graduate of the University of Houston College of Optometry. He holds an associate of Arts in Biology from Del Mar College, and a Bachelor of Science in Biology from the University of Texas at Austin. He also performed research and received further medical training at the University of Texas Health Science Center at San Antonio. His externship training at Houston Eye Associates provided a primary care education with emphasis on cataract and glaucoma treatments. As a therapeutically licensed optometrist, he is experienced in diagnosing and managing ocular disease. He specializes in difficult to fit contact lenses, dry eyes, glaucoma, LASIK/RK/PRK, and cataracts.

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Verified Patient Reviews

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Amazing staff!

(Verified Patient)

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We booked our appointment online and filled out all of the paperwork in advance, so when we got there, we were able to head back into the exam room. Dr Chavana and his assistant were both knowledgeable and helpful.

(Verified Patient)

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Mark Chavana, OD was excellent. Professional, quick, and took the time to answer my questions. I would probably not go back because of the office staff. The appointment was for 3:30 - the office called to ask me to come in at 3 instead, which I agreed to. I showed up just before 3 and got check in. I then waited until 3:40 to be seen. I understand that doctors offices get behind and sometimes the wait is long but I was specifically asked to come in half hour earlier and wasn't even seen until after the original appointment time. No one came to apologize or let me know what was going on and when I mentioned it they dismissed me. No apology or acknowledgment of the inconvenience they caused after I tried to accommodate them by coming in early.

(Verified Patient)

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Had a great visit. A little bit of a wait due to the amount customers, but good service.

(Verified Patient)

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Spent over two hours in the office. There was a lack of communication between the staff and no one seemed to know what was going on. The staff and doctor were not very personable and were not very apologetic for the long wait time.

(Verified Patient)

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Great staff as well

(Verified Patient)

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Great doctor, he listens to you and explains issues or diagnosis very thoroughly.

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I walked in 45 minutes early to the appt because in the past I’ve gotten in a little earlier than my scheduled time. I was not greeted, just told “have a seat in our lobby, we will be with you in a sec” by a small technician with an attitude. I’ve never had a rude reception here before so that was disappointing. I ended up waiting...and waiting...I was not seen until an hour and a half AFTER my scheduled time. Once the actual exam was done it took another twenty minutes before my bill was ready? I’m pretty sure the same girl who forgot me the first time forgot about me again leaving me in the exam room. They were not busy and there were plenty of them there. I will say this was my only bad experience in this office, normally I have a pleasant experience which is why I keep going back. I really like Dr. Chavana and most of his technicians are nice and helpful...except for this one today. They also gave me a discount to try and make up for it, which was appreciated.

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As always, a pleasant visit to a nice office with competent and friendly staff.

(Verified Patient)

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Great experience! Doctor was very helpful.

(Verified Patient)

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Had a great experience! Very knowledgeable and explains everything with high detail.

(Verified Patient)

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Dr. Chavana was courteous and professional -- visit for contacts and prescription eye glasses.

(Verified Patient)

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Very professional and comprehensive service. Will make Mark my regular optometrist! Thanks.

(Verified Patient)

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Very professional and kind people Thanks a lot

(Verified Patient)

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Very appreciative that they accommodated me running late in traffic! Staff was awesome, Dr. Chavana was very knowledgeable and professional. Would definitely recommend the office to anyone!

(Verified Patient)

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It was good, but my insurance info had not been verified yet. That took a while.

(Verified Patient)

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Pleasant and professional

(Verified Patient)

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In my 25 years of seeing eye doctors, this was the best experience I've ever had. Dr. Chavana and his staff were knowledgeable, kind, and did not push glasses/lenses/surgery -- but rather laid out all of my options. I highly recommend Dr. Chavana. - Beth C., Austin, TX

(Verified Patient)

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The doctor was very professional and answered all my questions. Very personable too. Will be coming back here for my future eye care visits.

(Verified Patient)

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Very pleasant experience.

(Verified Patient)

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Visited Dr. Chavana after experiencing an emergency. Dr. Chavana and his staff were friendly, professional and everything was done quickly. I look forward to returning in order to complete my routine eye exam in the future.

(Verified Patient)

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Great service!

(Verified Patient)

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The doctor was a little snippy. Additionally, the wrong prescription was ordered for my left eye contacts, and when I came to get it corrected, the tech argued that it was correct and tried to send me home with an incorrect trial lens to "let it settle." I told him multiple times that the first trial was fine, but that the official box of lenses was wrong and that I simply could not see, that my left eye was struggling to adjust properly. He insisted that they were right and I was wrong. As I started to leave - with the still wrong lenses and a wrong trial lens - he finally called me back to the front desk and said that he could see the problem - about a 100° difference in the tilt in the lens. I have the right lenses now, but I was definitely annoyed that he didn't take the time to review it closely before insisting that they were correct.

(Verified Patient)

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Very professional. Very efficient.

(Verified Patient)

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In and out in a short amount of time - great experience as always!

(Verified Patient)

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Very friendly and fast. I wear contacts and this is the first time I was able to walk out with a trial pair. Location and hours are great

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Everyone was very friendly and professional. I had a great experience.

(Verified Patient)

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Dr. Chavana is great and very nice. The staff in his office are also very friendly and helpful. Very welcoming.

(Verified Patient)

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Very in depth and answered all my questions

(Verified Patient)

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Very professional and always attentive to your concerns. His staff is courteous and very professional too which shows he cares greatly about customer satisfaction.

(Verified Patient)

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I got good help picking out glasses and I didn't have to have my eyes dilated.

(Verified Patient)

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It never fails that I end up spending way more than I am comfortable with. It has gotten worse over the years. This last visit was like shopping for a used car. I felt the office workers were pushy and borderline rude. Thus, they have lost my business.

(Verified Patient)

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Dr. Chavana and his staff were very helpful and friendly. Mimi, one of the employees that helped me, was very thorough with the retina examinations as well as explained the whole process to me. Dr. Chavana was kind and personable in conversation and even inspected something on my eye that I thought might be a concern but it turns out that I'll be okay! I would definitely come back again for any future purchases.

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Very nice doctor and I loved the staff!

(Verified Patient)

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Very friendly and nice. Loved the environment

(Verified Patient)

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So thankful to find an office open on a Saturday. Extremely professional.

(Verified Patient)

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Very pleasant office staff. They made everything so easy. No waiting, will recommend to everyone I know. Thanks

(Verified Patient)

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This place was awesome. They had me in and out in 30 minutes, and answered all the questions I had, even about Lasik!

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He wasn't super personable, but he was professional and thorough. Dr. Chavana's staff was great as well. One associate spent quite some time with me helping me decide on a pair of glasses and never made me feel rushed or as though I was inconveniencing him.

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I am completing this for an eye exam visit but before I have my new glasses to evaluate. The office was friendly. I made a same day appointment and was immediately brought back when I arrived a few minutes ahead of schedule. They do a photo of the retina that saves doing a dilated exam. I don't know what the validity of it is as a substitute, but is better than nothing which is what I would have had since I could not have done a dilation that day. I would have preferred they did not assume that I would want the added expense. That part felt a bit like a sell rather than a care decision since it nearly tripled my out of pocket cost for the visit. My refraction is difficult as I have had corneal surgery, so I will revise this review when I get my new glasses and see how Dr. Chavana did on the actual prescription, which is the crux of the visit.

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