What patients are saying
Overall rating
4.78
Average wait time
4.39
Bedside manner
4.81
“I had a problem I had gone to another doctor for at the utmb but they didn't help me and had horrible bedside manner and left me with more questions than answers
But thankfully I was able to get a appointment with Dr Mercedes giles and she was able to help me and answer those hard questions
She is very attentive and will be blunt with you as well
She listens asses the issue and gets right to it to help how she can
I would 10000% recommend her ”
Lydia A.December 31, 2025
“I can’t say enough nice things about Dr. Giles’ practice. From the moment I walked through the door, I was greeted by a friendly and welcoming face. The woman at the front desk was so kind and helpful. I wasn’t able to fill out my paperwork online and she was more than happy to help me with it. I was called back promptly and seen by the phlebotomist. I don’t like having my blood drawn and she was very kind and gentle with me. She even told me a beautiful story about butterflies to distract me from the blood draw. Dr. Giles was absolutely amazing. She’s personable, inviting and really cares about patient care. She made it very clear that was her top priority and it really shows in how she treats her patients. She made me feel very heard and seen and was attentive to my concerns. We had a wonderful, educational conversation and connected on many levels. I feel very fortunate to have found her and her practice! 10/10 recommend and I can’t believe I’m saying this: I can’t wait to go back!”
Ashley W.October 9, 2025
About Dr. Mercedes Giles
Dr. Mercedes Giles is a board-certified family physician by the American Board of Family Medicine and an active member with the Texas Medical Association.
In 2018, Dr. Giles completed her residency at the University of Texas Medical Branch in Galveston, TX. She began her journey working at clinics in medically underserved areas in Washington and California. Her experiences there while working with patients inspired her to start Thrive Family Clinic – a new kind of primary care clinic in Pearland, TX.
Dr. Giles is passionate about serving her community, and her peers have recognized her service with the Community Medicine Professionalism Award. While in Washington, she also received the S.T.A.R.S. Teamwork Award. Dr. Giles seeks to work in harmony with her colleagues and patients to provide healthy, attainable solutions to physical and mental ailments.
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Office location
Education and background
Practice names
Board certifications
- American Board of Family Medicine
Education and training
- Medical School - Morehouse School of Medicine, Doctor of Medicine
- University of Texas Medical Branch, Residency in Family Medicine
Professional memberships
- Texas Medical Association
Awards and publications
- Community Medicine Professionalism Award
- S.T.A.R.S. Teamwork Award
Languages spoken
- English
Provider's gender
Female
NPI number
1902283765
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.78
Wait time
4.39
Bedside manner
4.81
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
113 reviews
Most relevant
I felt heard and I had enough time with Dr.Giles, she is very knowledgeable and so personable.
June 5, 2025Mackenzie J.Verified patient
Zocdoc made finding a provider easy. Booking was a snap, and the appointment went off without a hitch.
January 9, 2025Kim M.Verified patient
Dr. Giles had great bedside manner, is patient, and very knowledgeable in answering all questions and/or concerns.
April 11, 2024Sherice S.Verified patient
Everyone in the was nice, professional, thorough, and informative. I experienced a good visit
April 10, 2025Teressa H.Verified patient
Dr. Giles was very receptive of my concerns and was able to provide clear and actionable recommendations.
September 23, 2024Carlos S.Verified patient
Great experience, lively staff, attentive to my needs. Would recommend to anyone !
March 11, 2024Brad P.Verified patient
I wouldn’t recommend. Save yourself the trouble of unprofessionalism.
More than 1 year agoInitials hidden
First visit, very pleasant. Recommend for any and all.
September 12, 2024Emilie B.Verified patient
Appointment was 9:20, Didn’t get called until 10. Waited 45 minutes with no communication from nurse or doctor, before being sent to room for bloodwork, I ask for mri referral instead, nurse said she’ll ask doctor, lab tech tells me to wait in my room for doctor, as I’m walking back the doctor aggressively yells at me from other side of building, that she has a process and bloodwork is part of it and that she isn’t just sitting around doing nothing she then proceeds to treat another patient, who was scheduled at 10am, for 20 minutes. the doctor returns after 11:30am very hostile and said I couldn’t get referral until after follow up. I didn’t want to return there, so I requested to cancel my appointment. I asked for a printed copy of refund receipt and she called police on me. I welcome video release of event to prove doctor was immediately hostile to me. She seemed more interested in charging insurance for lab work i didn’t consent to because she never met with me to discuss it.
March 5, 2026Initials hidden
I had a problem I had gone to another doctor for at the utmb but they didn't help me and had horrible bedside manner and left me with more questions than answers
But thankfully I was able to get a appointment with Dr Mercedes giles and she was able to help me and answer those hard questions
She is very attentive and will be blunt with you as well
She listens asses the issue and gets right to it to help how she can
I would 10000% recommend her
December 31, 2025Lydia A.Verified patient
I can’t say enough nice things about Dr. Giles’ practice. From the moment I walked through the door, I was greeted by a friendly and welcoming face. The woman at the front desk was so kind and helpful. I wasn’t able to fill out my paperwork online and she was more than happy to help me with it. I was called back promptly and seen by the phlebotomist. I don’t like having my blood drawn and she was very kind and gentle with me. She even told me a beautiful story about butterflies to distract me from the blood draw. Dr. Giles was absolutely amazing. She’s personable, inviting and really cares about patient care. She made it very clear that was her top priority and it really shows in how she treats her patients. She made me feel very heard and seen and was attentive to my concerns. We had a wonderful, educational conversation and connected on many levels. I feel very fortunate to have found her and her practice! 10/10 recommend and I can’t believe I’m saying this: I can’t wait to go back!
October 9, 2025Ashley W.Verified patient
Waited for a hour didn’t see the doctor
September 16, 2025Kourtney D.Verified patient
Great experience! Would def recommend.
September 15, 2025Breanna R.Verified patient
Staff were friendly and attentive. Dr. Giles is an amazing physician with great insight and understanding. Not only were my questions answered, my voice of concerns were met with compassion Dr. Giles is truly a top tier doctor with impeccable bedside manner.
Less than 1 year agoCrystal B.Verified patient
This was first PCP appointment with Dr. Giles today and I was not disappointed. Very thorough, thoughtful, easy to understand and very knowledgeable and helpful. I would definitely recommend her to those who are looking for a new PCP. Great staff and great atmosphere!!
July 30, 2025Bettye W.Verified patient
I didn’t have my insurance card with me the staff was very polite and helpful. Dr Giles is very friendly and talks you through every concern you have. Great doctors office.
May 27, 2025Tara S.Verified patient
Dr. GILES WAS GREAT AND HONEST SND TO THE POINT. NO GOING AROUND ANYTHING. GOOD LISTENER AND OBSERVANT. WILL KEEP AS MY PCP ??
May 1, 2025Ana S.Verified patient
Great Experience…Great Staff
March 4, 2025Pamela E.Verified patient
I really like the Dr and the staff. The wait time was understandable and I was prepared for it. Yes, I would definitely go back.
More than 1 year agoInitials hidden
The entire office was very nice. Doctor Giles is very nice and seemed genuinely invested in my health and taking care of me like I was family.
The only downside was the hour and half wait before I was seen. Otherwise it was a perfect experience!
January 13, 2025Allison N.Verified patient
Dr. Giles is a great listener and communicator. She is very proficient at what she does and will discuss options with you for various reasons. I truly enjoy my doctor and will not go to any other primary doctor. The staff is friendly, the wait time is exceptional, and the office visit is not long.
December 28, 2024Shannon W.Verified patient
Great appointment, lots of if information provided. Dr. Giles is very professional and personable. Her staff is very nice as well. She answers all questions to my understanding and I definitely be back.
December 2, 2024Takarra W.Verified patient
Dr Giles was amazing!! She was very thorough, kind, listened to all my concerns. I’m so grateful I found her. I’m switching over to her from my last doctor :)
November 27, 2024Cynthia L.Verified patient
Dr.Giles was great! she went over everything very thoroughly, listened to my concerns and never diminished my problems. I already booked my next appointment!
November 18, 2024Giselle D.Verified patient
Dr. Giles communication is very effective.
She explains everything and listens. I will recommend her to all my friends and family.
November 8, 2024Tonya P.Verified patient
Dr. Giles was wonderful and her office staff was cheerful and friendly. There was very little wait time, and Dr. Giles took her time to really discuss my concerns, offer resources and recommendations, and set up a follow up appointment as needed. I will definitely be back!
October 8, 2024Tayler H.Verified patient
Very friendly and helpful want to know how I felt if I had any problems or depression. She was very thorough at helping me with things I could try for my weight. I will be back
October 2, 2024Freda S.Verified patient
Dr. Giles was kind and listened to my concerns. The MA was also kind and attentive, would absolutely recommend them to anyone in search of a primary care doctor.
More than 1 year agoChasya R.Verified patient
I have been looking for a PCP and ZocDoc made it super easy for me. Friendly staff, communicative and responsive. Easy to communicate with their Klara system. Doctor gave me recommendations for the next time I come in where I could save money. I will definitely be coming back for any future medical concerns.
August 8, 2024Jazmine C.Verified patient
Dr. Giles was very professional and personable during my visit! She was clear and transparent about the tests they were running and why they were being performed. I definitely intend to return to her practice for future consultations/etc..
February 9, 2024Carlos S.Verified patient
She’s great! 10/10
More than 1 year agoInitials hidden
Doctor Giles was very friendly, very relatable and a great listener. I’ve always been a little weary of doctors but she made me feel really comfortable. The staff was great as well. It was great to see a doctor that looked like me be as attentive and have a great personality as well.
January 11, 2024Treshe T.Verified patient
I’m a new patient of Dr. Giles, and I could not be more pleased. Dr. Giles immediately made me feel as if she had been my Dr. for yrs. Her bedside manner, relatability, and overall concern for her patients is amazing. I would definitely recommend Dr. Giles as your new PCP.
December 28, 2023Sherice S.Verified patient
Dr. Giles was attentive, mannerable and caring all in one. As a new patient it was a pleasant and seamless experience. I go back for a follow-up in a week and I am looking forward to it!
December 14, 2023Jacobi S.Verified patient
Excellent Service
December 8, 2023Ralph G.Verified patient
Less than 1 month agoInitials hidden
March 25, 2026Michael E.Verified patient
March 17, 2026Christin W.Verified patient
February 11, 2026Louella S.Verified patient
Less than 3 months agoInitials hidden
Less than 3 months agoInitials hidden
Less than 3 months agoInitials hidden
December 4, 2025Shantay S.Verified patient
Less than 6 months agoInitials hidden
Less than 6 months agoInitials hidden
October 11, 2025Tanesha R.Verified patient
September 25, 2025Allison B.Verified patient
September 23, 2025Kelly W.Verified patient
September 23, 2025Selena D.Verified patient
September 16, 2025Stacy M.Verified patient
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How soon can I make an appointment with Dr. Mercedes Giles?
Generally, Dr. Mercedes Giles has appointments available on Zocdoc within 1 week. You can see Dr. Giles's earliest availability on Zocdoc and make an appointment online.
Is Dr. Mercedes Giles accepting new patients?
Dr. Mercedes Giles generally accepts new patients on Zocdoc. You can see Dr. Giles's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Mercedes Giles accept my insurance?
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Can I make an appointment with Dr. Mercedes Giles online?
Yes, you can make an appointment online with Dr. Giles using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Mercedes Giles work with?
Dr. Mercedes Giles works with Privia Medical Group Gulf Coast.
Where is Dr. Mercedes Giles's office located?
Dr. Mercedes Giles's office is located at 1853 Pearland Pkwy, Pearland, TX 77581.
Which board certifications does Dr. Mercedes Giles have?
Dr. Mercedes Giles is certified by American Board of Family Medicine.
What are common reasons for patients to see Dr. Mercedes Giles?
Dr. Mercedes Giles frequently sees patients for Allergy Consultation, Annual Physical, Hearing Problems, Illness, and Sleep Problems. You can see other visit reasons for Dr. Mercedes Giles on their profile.
What languages does Dr. Mercedes Giles speak?
Dr. Mercedes Giles speaks English.
How do patients rate Dr. Mercedes Giles in reviews?
113 patients have reviewed Dr. Mercedes Giles. The overall rating for this doctor is 4.78/5. They have a 4.81/5 rating for bedside manner and a 4.39/5 rating for wait time. You can read individual reviews and ratings on their profile.