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Verified Patient Reviews
The office happened to be busy when I arrived, with two or three other people waiting for their appointments. Even still, the staff was attentive and friendly. I was never ignored and the short wait gave me time to peruse the glasses on display. My musings were only interrupted by the staff when they wanted to explain my insurance benefits. When the doctor was available (maybe 20 minutes after I arrived), my appointment went by quickly and efficiently. What I do wish is that the sales pitch was a little shorter. I only needed to replace the lenses in the glasses I already owned. Lenses come in several varieties that affect their weight, thickness, protection (scratch/smudge resistance and UV/glare protection). I was prepared to go to a better tier than what I had purchased previously (since my insurance was going to help). With so many options available, I understand the temptation to oversell to someone who already wants to buy. And again, I'm happy with the decision I made and the lenses I eventually chose. That would not have been possible without their guidance, but it became a little repetitive. In the end, everyone was friendly, attentive and I will definitely come back!
I did not see Dr. Kravechenko. The doctor who saw me was very nice, offered helpful advice without being over-bearing and made an effort to improve my contact use.
Dr. Kravchenko was very friendly and informative. I highly recommend her and will be returning to this office. The office personnel were also courteous and helpful.
It was a different Dr. when I showed up and she was great. I am unsure of her name, though. The experience was great and I will be back again.
I had to fill out paperwork when I arrived, even though I had already filled out paperwork on Zocdoc ahead of time. There was a lot of waiting around before and after my appointment, though the staff were friendly. The exam itself was quick and painless and the doctor was able to answer my questions and make recommendations that I felt comfortable with.
They saw me very promptly with minimal paperwork. The staff worked together to make things go quickly. The eye doctor gave me great recommendations for my dry eye which other doctors haven't been able to help me with. Everyone was so nice and thoughtful! I would highly recommend them.
Sweet and approachable! She gave clear information. No wait time.
The staff and doctor are great! They did book more than one person with the doctor at the same time, so you will either get seen right away or have to wait quite some time.
Great visit! I was comfortable talking to her about what was going on with my eyes (whites of both eyes entirely red) & she explained everything thoroughly. I'll definitely be back again!
Amazing. I am rarely impressed by doctors and try and avoid them at all costs. I find most of them to be in hurry to get you out and usually very impersonal. Not so with Dr Kravchenko. She took about an hour to give me a thorough exam for both contacts and glasses and seems highly competent and knowledgable. She took her time to fit me for new contacts, giving me plenty of time to adjust and see how I liked them. She explained everything very clearly and she genuinely seems to enjoy what she was she is doing. Same goes with the entire staff there.. all very friendly and helpful. They all made me feel very comfortable, which encourages me to want to take great care of my eye going forward and not wait so long between visits!
Same day appointment, friendly staff, very knowledgeable doctor. What else can you ask for?
Excellent Doctor and staff overall. Had a very thorough eye exam.
Good, quick appointment; was able to get a prescription for contacts and glasses in the same visit, in under 20 mins. The office staff is very nice and helpful as well.
The Staff there is so welcoming. They made the very short wait for the Dr very pleasant.
Everything was absolutely fantastic. Receptionists were very nice and great to chat with. Dr. Dawson was wonderful. Thoroug and very kind. This will definitely be my eye doctor on the go forward!
The staff is wonderful, but no one had checked the online appointments, and so what was shown online didn't match the schedule in the office -- meaning the booking app was essentially useless. Luckily, this is one of the best customer service opticians you will ever use. So they squeezed me in.
I wasn't seen by Dr. Kravchenko, but the optometrist I saw was just as good. Highly recommended!
Helpful and decent glasses collection. If you're on medicaid, contact lenses are not covered, and they won't necessarily let you know that up front!
On the visit alone I give them a star for desk service & complimentary wine, and no stars for a very rushed exam. The real reason I'm never coming back is this: I originally ordered contacts in-store, changed my mind that night, and cancelled the order. They had already charged my card, so they said they would send me my refund along with my prescription. After 3 weeks and no letter, I called again and got the same response. After 2 more weeks and another call, the refund and prescription finally came. I was really unimpressed that I had to push them that hard to get my money back.
I did not see this Dr. I was there for eye exam and glasses. Overall a great experience
The staff and doctor were very friendly and helpful. I was seen quickly, and the exam itself was quick and painless.
Excellent experience. Probably the easiest appointment I've ever had and very nice people. The bunny and guinea pig made for a happy atmosphere!
Dr Milan is AWESOME!
Long wait but lovely doctor and very professional.
Staff there is really cordial, welcoming, and prompt in attending me after walking in.
I had to wait about 40 minutes, but the doctor and her staff were all very nice and helpful!
I was very satisfied with my first visit to Milan Optique. Down to earth kind of people. I was seen almost immediately, and had a very thorough examination. Would recommend to others any time!
She was awesome and so were the receptionist. They helped me find the best pair of glasses. I love this place ! :)
First of all, an extremely friendly and helpful staff here. While the wait was long, I was also the last appointment for the day so an overflow of patients is understandable. It also gave me time to pick out my frames ahead of time while I waited. Dr Kravchenko was excellent and very helpful. I intend to recommend her to anyone seeking an optometrist in Brooklyn.
Dr Kravchenko is a fantastic ophthalmologist who takes pride in her practice and makes time for her patients. She is very well educated and has high quality equipment at her office which she uses with expertise. Dr Kravchenko has warm bedside manner which makes her doctor-patient interactions pleasant and unhurried. I would strongly recommend Dr Kravchenko to any busy professional in the Park Slope area.
She was very professional and helpful. Her office staff we also fantastic and very helpful. The whole place was inviting and comfortable.
Awful experience. They lost the expensive frames I had purchased somewhere else and did nothing to help. "It happens" is not an excuse. No, it doesn't.
She worked very well with my son and explained each process accurately and very patient
She is great. The eyeglass shop is a bit crowded w/ people and lots of transactions going on all over the place.
Wonderful people and very caring
Very great with kids!
I'm really anxious about eye stuff, but I had a great experience here. I saw a doctor other than Victoria. I wish I'd got her name, because she was patient, kind, and knowledgeable. Thank you!
Highly recommend this office!! The doctor was pleasant, self-assured, and kind. She took the time to explain all of my complications. Her team was knowledgable and friendly and made my experience so unique. Ilene worked with me for over and hour and a half to help me find the right frames for my face at the right price. Then the wizard hooked me up with the best price and I ended up leaving with 2 frames and a pair of sunglasses. Who knew the eye doctor could be so much fun : )
If you need a glasses or contact prescription it's fine. For any other issue - go to a doctor who's experienced.
They are really good at what they do, but the wait time is really long. I've been twice and the wait time was more than 1 hour.
She was very sweet and clearly very smart and articulate. She had a good sense of people and responded to my anxiety about my eye infection very well. She also diagnosed with a reassuring confidence and made me feel like I was in very capable hands.
A credible job, polite and helpful staff, the doctor was informative which I appreciated.
She is wonderful and her staff is the best! I was late to my appointment and they took care of me right away. Will totally be back!!
Doctor was great. Really sweet and super smart one of the first I doctors I've dealt with that explains everything. She makes sure that you understand. She's really great at what she does. Now I did wait about 45 minutes to see her. Which was a little frustrating. The 2 people at the front desk were sweet but kept getting distracted by other things (cell phone calls, other customers,things happening outside) as I picked out my glasses one would jus walk away and come back. Other then that they were really sweet and they know what their doing as far as lens and quality.
I had an excellent visit. I would recommend.
Victoria is quite the lovely optometrist! Super personable and really knows her way around your eyes! Would definitely recommend this clinic to anyone in the neighborhood!
Her bedside manner was great. I just didn't like the fact that they didn't know how to handle people who were late so neglect the people who came on time which causes a lag. In addition, I came into my appointment that my insurance would cover my exam but was hit with unexpected charges. Would be great to have been told about the cost before it happened.
Very pleasant. They even helped me pick the perfect pair of frames. Such a great team!
Victoria was very nice! She was thorough with the appointment and was easy to talk to. I only issue I had was waiting a half an hour past my scheduled time to be seen and the two receptionists. They were completely unprofessional, rude, unorganized and took forever to complete one task! What should have taken half an hour took two hours. I will not return to this optometrist, because of the receptionists alone.
I thought the service was very good.
The workers were super helpful and I got my glasses really quickly!
The doctor was knowledgable and helpful, answered my questions concisely and directly.
I never write reviews for places, but I had such a great experience there today that I felt it was necessary. Dr. Kravchenko was very kind and informative, and took her time to make sure everything was just right with my first pair of contacts. The other staff were extremely personable, funny, and helpful. They patiently walked me through putting in and taking out my contacts (even though it took me forever) and gave me lots of good advice. Top notch service and professionalism. I highly recommend them for your any of your vision needs.
Wonderful everyone was professional and thorough didnt feel rushed
The entire team there is amazing. They work with you and your budget to make sure you get everything you need.
Dr. Kravchenko was very nice. Fair warning, the examination room is small and stuck in the back of their glasses selling area. Felt a little cramped but otherwise was very happy getting my contacts fitted there.
Phenomenal visit. Staff was helpful and kind, and she was observant and quick. One of the best eye doctors I have been too.
The doctor was fantastic. Efficient, great bedside manner, and she answered all of my questions. The rest of the staff was great. Giving me time to decide on my frames, without trying to pressure me into getting the designers.
Stylish, professional, and fast! Got in and was sent to the back. Fitted for contacts and glasses in under 5 minutes. Picking out my glasses they told me what was attractive. A bit SALES person-ish (Not Cheap). Getting my glasses in less than 24-Hours. But still will go back and recommend to others!
I have nearsightedness and astigmatism. My whole life I've never found contacts that work for me - they always hurt or dry out my eyes. I told the manager this and he promised me they'd find something that works for me. They were very through with the exam. They measured my eyes and found that I have a narrow eye and the contacts I had been wearing my entire life were too big, causing the discomfort. They gave me several trial pairs and said if they didn't work we'd keep trying others until we found the right fit. The first pair - the one they recommended - were perfect. No discomfort whatsoever. On top of that, the customer service in this place is top notch. The manager can usually get your glasses or contacts to you THE NEXT DAY or in 2 days. He will stay late at the shop if you're running late from work to pick them up. I highly recommend this place.
it was awesome! everyone was great at the office
She was very patient with both of my daughters
I have not felt so comfortable with a doctor of any type in a long time. She's great. Very in tune with what I was experiencing
Dr. Kravchenko and her staff are wonderful!
The staff is great they helped me right away and offred water and cookies to my children, The doctor was also nice and patient with myself and the kids.Will be going back
I went there because my eyes were itching me so bad, great and fast, I do not have a problem at all. Everything was great, I got my prescrition hopeful the medicine gonna for me. Thanks
It was pleasant
Stylish, quick, reasonable price. NO PAIN. They love their job and they tell you whats hot.
My appointment with Dr. Kravchenko went very well! First I was very pleased with the way I was treated by the staff of Milan Optique. I felt a very positive vibe and and friendly atmosphere. I did not wait longer than two minutes and I was called in to see Dr. Kravchenko. This doctor was very careful and professional. I had an eye exam and and my annual eye checkup. I was also told by the optcian that my glasses will be ready as early as tomorrow. The frames that the optician at Milan Optique helped me pick are out are gorgeous and the price is amazing! I can't wait to try on my new beautiful glasses tomorrow. I will only be going to Dr. Kravchenko and do my eye apparel shopping in Milan Optique.
I think the doctor was kind, attentive and knowledgeable. However, the man that runs the front of the house was really pushy and I felt like he was trying to sell product versus providing support. This was a big turn off and even with a good doctor, it doesn't seem worth it to have to be then coerced into purchasing things that I don't need.
Dr. Kravchenko was extremely friendly and informative. I would highly suggest a visit to Dr. Kravchenko's office. All of her employees had great bedside manners and even made an appointment for me to have a possible condition to be seen by another doctor. I would highly recommend a visit to Dr. Kravchenko's office.