Dr. Candice So is very professional and courteous. The office staff at Latch and So, however are not. Just minutes from checking in for my appointment, I was informed by Daniela office staff member that I had no appointment after it had been confirmed on ZocDoc. Upon checking out I was told I would have to pay 50% of the projected cost of the conaultation and X-rays whixh were yet to be taken as per my insurance. I communicated the fact that I had met my out if pocket max as per my insurance. The office staff member was quite rude in her response and went to consult with the person in charge of insurance. Then I was told that the insurance point person had "just left the building". Again, while Dr. Canduce So is great, her office staff could use some senitivity, professionalism, and courtesy training. It is an extremely large office with 5 active phyisicians. The personal touch is most certainly not present amongst the office staff.