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Qualifications and Experience
Jacqueline W. Muller, MD. is a Cornell, Harvard and Yale educated and trained board certified ophthalmologist with a full service general ophthalmology practice. Dr. Muller specializes in the diagnosis and treatment of dry eye, the diagnosis and treatment of environmental allergies (including allergy testing and sublingual immunotherapy) and in Laser Vision Correction. She pursued special fellowship training in refractive surgery where she participated in the excimer laser FDA trials. She was one of the members of the team of surgeons who developed the software presently used for this technology. She is a well respected lecturer on refractive surgery techniques and teaches other ophthalmologists how to perform these procedures. She has been featured on NBC's The Today Show because of her expertise.
Verified Patient Reviews
My eyes have been bothering me for a while so I went to see an ophthalmologist about three months ago. He said I had "garden variety" dry eyes and I just needed to use artificial tears and warm compresses. I did as instructed, but didn't feel better (I actually thought I was getting worse). So I made an appointment with Dr. Muller. Best call ever. Dr. Muller examined me thoroughly, explaining everything she was doing and why. Then she told me why my eyes were so uncomfortable and how she was going to treat me. I followed all of her instructions and my eyes feel so much better. The difference between the first doctor I saw and Dr. Muller was enormous!
Very professional front office and I was whisked in right away. The girl who examined me was very professional and pleasant. When Dr. Muller came in, her manner was quite brusque and condescending and she pinched my eyelids without any warning or apology and got the other girl to take a picture without even asking me - not a nice thing to do to an older lady, and I found this action extremely rude. She kept saying to me 'I am going to educate you', which I found extremely condescending and unnecessary. She also tried to push allergy testing on me, which I refused - this did not seem to go down too well with her and she was out the door as soon as she could.
Dr. Muller truly is an expert when it comes to dry eye! I have had terrible dry eyes for 8 years and had been to 5 other "dry eye specialists", and none of them were half as knowledgeable as Dr. Muller. She was so thorough, even correctly identifying my environmental allergies (which were making my eyes so much worse). After Dr. Muller started treating both my dry eye and my allergies, I finally turned a corner. Dr. Muller has given me my life back. Thank you, thank you, thank you Dr. Muller.
My eyes have been bothering me for years. I have visited 7 different ophthalmologists and not one has listened to me and examined me the way that Dr. Muller did. She is so thorough and truly thinks outside the box. When, in the course of conversation, I mentioned that my hair was thinning, she suggested I have my thyroid checked and wouldn't you know it- I had a thyroid problem. My thyroid issue is now well controlled and my hair has stopped thinning. Oh and yes, she also fixed my eyes handily :) Now I see why she is referred to as the doctor's doctor!
Beautiful office, Excellent and convenient location, welcoming and engaged staff. The front desk is patient and courteous and helpful. Assistants are knowledgeable and answer questions, without being afraid of saying "I don't know". Dr is a gem - her experience is apparent and I felt leaving like she actually cares about health + progress (vs. other doctors that want to diagnose and move to the next patient). Highly recommended but be prepare for a potential wait time.
The things that most impress me about Dr. Muller are how genuine, nice, approachable and available she is (she even gave me her cell phone number), the amount of time she spent thoroughly examining me and explaining my diagnosis and treatment plan, and the fact that her care has made my eyes feel SO MUCH better. Prior to meeting Dr. Muller my eyes were very uncomfortable and often red. Dr. Muller diagnosed my dry eye, allergies and a problem with the glands in my eyelids, taught me how to treat these problems and I couldn't be happier. My eyes have never looked and felt better. Thank you Dr. Muller.
From the moment I walked into Dr. Muller's office I was impressed with the level of service and professionalism on the part of every person I encountered. I have never had a more thorough examination, while having everything explained to me so clearly. I have issues with my eyes and Dr. Muller put me at ease immediately. When I expressed concern that I might have a problem over a weekend, without hesitation Dr. Muller gave me her cell phone number. Unbelievable! I have never experienced this level of concern, dedication, personal attention and access with any other physician. This doctor is extremely special!
Although I had read some negative reviews about Dr. Muller, a colleague whose judgement I respect told me she is the best doctor he's ever encountered, so I made an appointment. Dr. Muller was the sixth doctor I had seen for the same problem. She listened to my symptoms, gave me the most thorough and technology driven exam I have ever had, made a diagnosis that made sense to me, put together a treatment plan, and I have never felt better. The vast majority of the reviews about Dr. Muller state how wonderful she is. The negative reviews are typically about cost. Although I had to pay a lot to see Dr. Muller (because my entire exam went to my large deductible, which has nothing to do with her) it was well worth it because she made my eyes better. I effectively wasted my time and money on the other five doctors (who were less expensive) because they didn't help me. In my opinion, seeing Dr. Muller was money very well spent and would have been far more cost effective than seeing six doctors.
Dr Muller has been great throughout this process. My problem is requiring a few follow-up visits and additional procedures and she's warm, encouraging, and explains everything that's happening as we go along. You can tell she enjoys building great rapport with her patients so they feel calm and reassured.
I like Dr. Muller, she's very thorough and she takes her time to explain what is going on. The staff are also amazing and very helpful. They are organize and the office is well kept.
She's knowledgeable and polite, and good at answering any questions or concerns you may have.
I feel that I was completely taken advantage of by Dr. Muller. She forced tests/procedures on me without explaining what she was doing/why she was doing it and really without obtaining proper consent - and charged an enormous amount to my insurance company. I have been to many less-than-amazing doctors, but I have never felt so completely taken advantage of and ripped off by a doctor before. I've visited other Ophthalmologists, and they agreed with me that the procedures that she performed were unnecessary. She is rude and abrasive during the exam and ignored all of my questions. I hate to say this, but I truly think that she performs as many revenue-generated procedures as possible all day long, without truly considering her patients' best interest. Obviously, I would NOT recommend her.
Overall, this staff is very excellent. I was well taken care of from start to finish. The doctors were very thorough and answered all my questions. I would definitely recommend this office to others
Dr Muller's office is the best combination of medical and administrative professionalism. You always feel heard in her office, no matter the question or circumstance. I love that she gives homework so you fully participate in your wellness. It's a great team.
She is not someone I would want my dog to visit.
It became very clear to me that Dr. Muller is an above average doctor. She made me aware of something that no other doctor bothered to mention to me. Her insight and willingness to explain and educate her patients is awesome. I am very pleased with the services I received.
saw Dr. Muller a few weeks ago and I can't believe how much better I feel already. I made an appointment after a colleague told me how smart and thorough she is. I had already seen three other doctors, none of whom helped me much. Over the years my eyes were feeling more and more irritated and tired, especially by the end of the day. Then they started to be red intermittently. When I saw Dr. Muller she took a complete history asking me about all my medical conditions, medications I was taking, all of my symptoms, how I used my eyes (computer use, contact lenses, etc.). She then performed the most thorough exam I've ever had. She asked me if I had any environmental allergies (because of something she saw in my eyes), I said not that I knew of, but that I'd never been tested. Then I remembered that I had had congestion lately which was relieved by taking Zyrtek (I originally hadn't remembered to tell her this). I shared this with her and she offer to do a scratch test to see what I might be allergic to. I immediately agreed. Ten minutes later I clearly saw the 11 things I was allergic to. Dr. Muller explained to me how antihistamines exacerbated dryness and asked me to please stop taking them. She gave me several different ways to alleviate my symptoms, none of which would contribute to my already dry eyes. It's unbelievable how much better I feel already after making the changes Dr. Muller had suggested. And by the way, I had told Dr. Muller of some abdominal issues I was having and she recommended I take a probiotic, which I did, and now that issue is gone. Physicians are not interchangeable widgets- there are AMAZING physicians and then there are physicians...
Absolutely fantastic! I don't usually write reviews, but I had to after this visit. Unfortunately, I have seen many, many eye doctors because of years of problems with dryness and allergies, but I have never seen a doctor like this before. Everything about this practice is exceptional- from the front office staff, to the nurses, to Dr. Muller herself. I had been told by several different people how wonderful Dr. Muller is, and still I was shocked. It's amazing how much smarter and better she is than any of the other ophthalmologists or optometrists I have seen over the last twenty years. If you are looking for an eye doctor, you needn't look any further- just call Dr. Muller!
Liked her from the moment she entered the room. She and her staff were very thought and professional. At the same time I found them to be friendly and easy to talk to. Dr Muller made sure I totally understood everything we discussed. Thanks ZocDoc for a great referral!
Extremely pushy doctor trying to push various treatments and tests on patients
Dr. Muller is extremely knowledgeable, and took EXTRA time to explain everything. She seems to really care about patient's long term health rather than just treating symptoms. I would definitely recommend her to others.
While the consultation and treatment is excellent, know that they will take a looong time to see you on your 1st visit.
This was a terrible experience, and I would never go again. First, Dr. Muller was about 45 minutes late -- even though I had an 8:15am appointment. This was pretty terrible, because I have a job that expects me to show up on time. But that's fine -- I imagined it was because she was thorough. In fact, Dr. Muller spent about ten minutes on my eyes themselves. Right after, she immediately got to the true point of the exam. First, she asked what "Xyzal" was -- Xyzal is actually a very common allergy medicine that I had put down on my form, but reasonable that she didn't know it because she's an eye doctor, not an allergist. But then, she immediately told me to stop taking it. Seemed odd to tell me to stop taking a drug that she had never heard of, but I asked her why. She told me that antihistamines were bad for my eyes, and I should stop taking them because I probably didn't need them. AFTER telling me I should not take this drug, she then asked me what would happen if I stopped taking it (seems a bit odd for that to be the order). I told her that I got bloody noses and one time it triggered fairly severe acid reflux that required going on a specialized diet for several months. She barely missed a beat, and told me that the drug companies wanted me hooked on antihistamines, and that I should try an alternative allergy treatment, and that I probably didn't even have allergies, and that she would test me RIGHT THERE THAT SECOND. I felt a little uncomfortable, because well... she wasn't an allergist. I have no idea if she would have been accurate or not but I also had an allergist appointment in a few weeks, so I told her that I would just confirm with the allergist that I did in fact have allergies, and get his opinion (because he was an... allergist). She paused, said "well I don't know who your allergist is [because I hadn't told her...], but he will probably tell you you need to take Xyzal, but he's probably wrong." While I was trying to process what I had heard, she again told me she'd do an allergy test. I told her pretty firmly that I didn't want an allergy test, and she asked me why I didn't want a second opinion. I told her that I was now running over an hour late for work. Again -- the issue is not related to the accuracy of her diagnosis. All I wanted was to check my eyes. After telling me THREE MORE TIMES to take an allergy test, she finally gave up and gave me a pile of Internet links and told me she wanted to follow up with me. I declined. On my way out, I learned that because she considered some of the (very standard) eye tests to be medical treatments, rather than vision tests, my Cadillac insurance plan would not cover a substantial part of the treatment. I will never go back again.
I had lasik almost 10 years ago but my vision seems to be regressing. If i were to envision the most perfect ophthalmologist experience, this would be it! I'll list a few reasons: - The moment I walked in the door, the lady at the front desk, warmly (genuinely) greeted me. Everyone that works there seems to love it - i had an eye test w the optometrist, quick yet thorough- not like your standard turn off all the lights and look at 15 slides.. more like 5-6 slides and it was done it a comfortable, naturally lit room - Dr. muller is a hoot! So sweet, VERY knowledgeable, personable and really funny - and really good at explaining medical jargon (lament terms required for me) - she spent more time with me than I thought she would and discovered an issue I had on the spot and treated it, right then and there (with my permission) - she seems like the type of doctor who really gets to know her patients - office is beautiful and pristine Tried to keep this short but it was such a pleasant experience! I would refer all my friends and family to her.
Epitome of professionalism in a caring, sensitive atmosphere!
WOW!!! This was the best experience I have ever had with a doctor's office- every single person I dealt with was professional, compassionate and efficient. And Dr. Muller was great- incredibly warm and clearly a razor sharp diagnostician. My eyes feel so much better and my vision has improved since I have been doing the things Dr. Muller recommended.
Love, love, love this doctor and her office! Such a positive experience from start to finish. The staff was knowledgeable, courteous and extremely service oriented. The office was beautiful, clean and comfortable with all the latest technology. Dr. Muller’s bedside manner was exceptional. She was professional, warm and caring. She clearly enjoys teaching and genuinely wanted me to understand my diagnosis and treatment options. I was referred to Dr. Muller by a colleague who raved about her and said she was a brilliant physician. Half my office sees her and I understand why. I had been having eye issues for years and had seen several other ophthalmologists. Unfortunately, none of them had helped me. In just a few weeks Dr. Muller has helped me so much. She has made a huge difference in my quality of life. Seriously, so far superior to the other doctors I had seen. I had read wonderful reviews about Dr. Muller online before I saw her and she still exceeded my expectations. Highly recommend!
She treats patients aggressively by suggesting many prescriptions and seeing how you react. Then slowly eliminating some options. However, this is very expensive if you are paying out of pocket. A few months later I requested a copy of my prescription, the receptionist told me that I had to come in for another appointment, which would be the cost of the original visit. This office does not care about its patients and is only concerned with the profit. Being young and unfamiliar with how insurance plans work I felt taken advantage of. WOULD NOT RECOMMEND..
I have never had a more positive experience in a doctor’s office. The office was beautiful and immaculate and the staff was friendly, helpful and knowledgeable. Dr. Muller’s assistants were extremely professional; I have never had a more thorough examination while having everything explained to me so clearly. I told Dr. Muller that my eyes were always red, felt irritated and itched me, and that I felt tired often and always felt as if I had a cold. She listened to me, asked additional questions and then examined my eyes. She said she thought I had environmental allergies and offered to allergy test me. I accepted readily and ten minutes later (and without any pain) we clearly saw the 22 (out of 60) things I was allergic to. I started the treatment Dr. Muller recommended and feel so much better. I had complained about the same symptoms to both my internist and my ENT doctor and neither suggested that I may be suffering from allergies. I am thrilled to have found Dr. Muller. She has truly improved the quality of my life. Highly recommend!
I was really impressed with the efficiency. There was basically no wait time and everyone was extremely attentive. I was convinced to take an allergy test along with my eye exam, which was different. It was interesting to know what sort of things my skin is allergic too but also felt a but unnecessary...along with the eye drop medication that I was almost convinced into buying. Overall, good experience and it got the job done.
This office is beautiful and run very efficiently. Everyone was personable and made me feel at ease. Dr. Muller is so nice and really thorough. She gave me great confidence. This experience couldn't have been any better.
Thought she was excellent - highly recommend. Was able to proper diagnosis me after previously going to some poor doctors.
Excellent, caring physician!
I'm just really glad that Dr. Muller is my eye doctor. She is so thorough and her office staff is always professional and polite.
Be Warned. This practice listed rate of office visits for a walk in that is almost half of what they are billing to patients with health insurance. The office also charge very high fees for every procedure they perform on you no matter how simple the task is. I was charged a very high fee just to get the picture of my eye taken by her assistant using her iphone. I tried to dispute the office visit charge in the bill they sent me but instead of communicating with me, they completely drained my debit card account of which number they had on record from my initial visitr without any prior warning or obtaining any type acknowledgement from me while I am still disputing the office visit fees with this ophthalmologist office.
Dr. Muller is a wonderful doctor and an amazing surgeon. Three of my colleagues had laser vision correction (LASIK) surgery performed by her and raved. My experience with Dr. Muller, at the time of my consultation, was perfect. Dr. Muller performed the most thorough examination of my eyes I have ever had, while explaining everything and answering all of my questions. I recently had my surgery and it’s fabulous! I can see much better than 20/20 (20/15 plus a couple of letters on the 20/10 line) and I have a crispness and clarity to the quality of my vision that I never had before in my glasses or contact lenses. Don’t even bother going any place else for any aspect of your eye care- see Dr. Muller!
The best experience I ever had in a doctor’s office. The office is beautiful, the staff is extremely service oriented and knowledgeable and my wait time was minimal. I was referred to Dr. Muller by several of my colleagues and she definitely lived up to her reputation. She was very professional and thorough, she listened and explained things. She was the fourth doctor I saw for my problem and finally I have the correct diagnosis and the treatment she placed me on has greatly improved my sight, my comfort level and my quality of life. She’s clearly very smart and she’s also very personable. I’d HIGHLY, and without reservation, recommend Dr. Muller!
If you only read a couple of lines of this review I would like you to take away the following: THIS IS NOT A CHILD FRIENDLY FACILITY, DR. MULLER IS NOT GOOD WITH KIDS (or with people in general), IF YOU HAVE EMPIRE BLUE CROSS BLUE SHIELD FIND ANOTHER FACILITY AS THEY DO NOT LIKE TO SEE PATIENTS WITH THIS INSURANCE! I am not sure how she could possibly be so highly rated the only way it is possible is she somehow does well with other adults, me excluded. The whole experience was awful, one of the receptionists was rude and short, the doctor spoke to me in a condescending tone from the moment she met me, nothing about this office is the least bit child friendly. No one knew how to speak to my daughter, there were no pictures, stickers, or children books. My daughter was treated like she was a hassle from the beginning and the doctor had the nerve to huff and puff every time my daughter flinched. She acted like the child, this is probably why she does not do well with them. If you really carefully look through her reviews you will see that the people who have left negative feedback say the same exact thing about Dr. Muller's bedside manner, this was a horrific experience and I intend on leaving this type of feedback on every website she is listed. If you have kids - stay away! The receptionist publicly noted how they did not want patients with Blue Cross Blue Shield while speaking to her husband. Let it be noted this was the same person who checked me, she was well aware my daughter had this insurance. Also note that if you do have this insurance you will have to leave your credit card information because they have issues collecting payment from Empire, you will be responsible for the entire visit! When I notified the receptionist that this was not fair and I should have been told about this well before my visit, she kind of just shrugged it off and told me I could call Empire to see if they would cover it! Really? Isn't that the job of the billing specialist within the doctor's office? So I had to call and push back my appointment time to make sure. Please stay away, why go somewhere that does not want to deal with you? They are in the customer service industry and have the audacity to make you feel like your the problem! Never again!
Loved it! She's incredibly personal and charismatic and she makes going to the eye doctor a real pleasure! Would definitely recommend.
She was very pushy, she doesn't listen to you.
Great office and excellent staff!!
Excellent, thorough and very personable doctor.
She was really sweet and very helpful, and gave me a lot of good to improve my eye issues.
Dr Muller was smart and direct. I highly recommend her.
The visit was great.
I had an excellent experience at Dr Mullers office. I was running late and once I finished my paperwork, they were able to take me back to start my checkup within 25 minutes since I was late to my original appointment time. Everyone was so nice, pleasant, and extremely helpful. This is now my new doctor for the foreseeable future. The office is full of nothing but customer service oriented professionals and I had a wonderful experience.
Wonderful office! The staff was courteous, knowledgeable and attentive. The office was clean and beautiful. I was seen promptly and had the most thorough exam of my life. Everything was explained to me as it was being done which made me very comfortable. Dr. Muller was very friendly; her demeanor instills a sense of confidence, while putting you at ease. She explained my problem to me, discussed how to treat it and answered all of my questions. Fabulous experience from start to finish!
Excellent experience with this doctor. Educated me on my eye issues and treatment, spent time explaining things, and has a great support staff.
I had a wonderful experience in Dr. Muller's office. Her staff was very kind and helpful- especially when answering all of my menial questions (this was my first eye exam ever). ***One tip: If you have Blue Cross Blue Shield, make sure you're covered for a visit to Dr. Muller. The office has been having difficulties getting some procedures covered and I had to call the insurance company while sitting in the waiting room, which tacked on another 30 minutes to my wait time.
Worst experience with an ophthalmologist ever. Dr. Muller is pushy and condescending, as others have noted in their reviews. She does a thorough examination, a lot of which is unnecessary and extremely pricey (isn't that convenient!). I went in for a routine eye exam and got diagnosed with dry eyes. But of course!... she is a dry eye specialist. Dr. Muller gave me a bunch of literature to read on how common and dangerous this disease is - I imagine she does this to everyone who goes to see her. She then put me on a daily regimen of several different eye drops, ointments, eye plugs, etc. and had me go back every 2 weeks for follow-ups visits (repeat business... cha-ching!). Long story short, none of her treatments were helpful in the least, and she would get very defensive every time I told her as much. I think her strategy is just to scare patients into thinking they have deadly eye diseases and allergies even for the mildest of cases, put them on the same over-the-top, formulaic treatment plan (i.e. various eye drops and ongoing follow-up visits), and then extort a hefty bill out of their pockets/insurance. The office staff is also very unsympathetic about your opinion and feedback. Never going back here, and wish I'd never gone in the first place.
I was a first-time patient of Dr. Muller and the entire staff and doctors were amazing. The whole experience was a pleasure!
everyone at the office was very friendly and competent and they had beautiful fresh flowers
She is great!! I highly recommend her for she is very professional and nice. Also, she has a great team behind her (nurses,etc) which makes the patient feel like home.
Dr. Mueller is great. She really knows her stuff, a true professional, and I would highly recommend her.
She was awesome! Her staff are all really nice and she is super smart, really sweet, makes you feel comfortable and really tries to understand the big problem. Highly recommend!
Dr. Muller is very smart and friendly. Made me feel comfortable in my appt.
Dr. Muller was fine, but be very wary about the way they handle insurance coverage in this practice! I scheduled a diagnostic procedure at the recommendation of Dr. Muller, and her staff made me sign a form accepting financial responsibility if my insurance did not cover it. When I hesitated, they said it was unlikely that there would be issues, that plenty of people with my specific plan had no problems in the past, and I should sign the form anyway. I should not have listened to them! They apparently did not contact my insurance company to see if I was covered before scheduling the procedure, and now I'm stuck with a huge bill. (The form mentioned previously was only presented to me immediately prior to the appointment in the waiting area.) Their billing office is of no help either; they are completely unwilling to negotiate. Don't come here if you don't want prolonged, frustrating, unreasonable billing and insurance problems!
She was both thorough and pleasant. I'd definitely recommend her!
Dr. Muller is AMAZING! She is exceptionally thorough in her exam, doesn't cut corners, and is whip-smart and keenly observant. She found a small growth on my eyelid that the dermatologist I had just come from for a cancer screening didn't even see. She removed it and sent it off for biopsy. Her credentials are top notch, and she keeps on top of what's cutting edge in her field, including holistic treatments. I can't say enough good things about her. And, if that weren't enough, she's fun to talk with, interested in everything, and is just "good people." This is my second yearly check-up with her, and I'm so grateful to have found her. You couldn't ask for a more competent, thorough, knowledgeable and easy-to-talk-to doctor.
I have been to Dr. Muller's office twice and ever visit has being without a doubt a pleasures. Dr. Muller gives you the answer that no one else will or should tell you. Dr. Muller will let you know the best way to take care of your eyes so that way what was wrong the first time will not happen again. Thank you Dr. Muller
There were problems confirming my insurance coverage. I was slightly annoyed, as I gave them my insurance info ahead of time. Still, the staff was very courteous while they worked thorough it. Dr. Muller & her assistant Dr. were their typical efficient & professional selves.
From the moment you walk through the door, the office is warm and inviting; and it reflects on every aspect of the office. The front desk staff are very professional and extremely courteous. The doctor was wonderful, excellent bedside manner and most of all explains what is going on.
A came for a comprehensive eye exam and left diagnosed with dry eye. I'm still having issues with my eye, which is why I initially visited the doctor. I would not return to her for another visit
Shrs amazing and really wants to help.
Dr Muller was very friendly, professional and was great at looking at the big picture and underlying problems, ie she didn't simply look at alleviating my symptoms. Highly recommended.
OUTSTANDING in every way! This office doesn't miss a beat. I'm a physician and I can tell you that Dr. Muller really knows her stuff. Not only is she an excellent diagnostician and surgeon, but a great and empathetic listener and teacher. She really explains things well. She is high energy and extremely warm and personable. The same is true of every single member of her staff. The office is fabulous; it's impeccably clean, beautiful and comfortable. Most importantly, Dr. Muller provides the highest level of medical and surgical care. Every single visit I have had with Dr. Muller has been a fantastic experience. I have referred at least a dozen colleagues to her over the years and all they do is thank me. She really is the BEST. Don't waste your time elsewhere.
Truly AMAZING!!! I have never been to a nicer doctor's office. The staff is incredibly warm, friendly and knowledgable. You can tell that everyone in this office genuinely enjoys their work and really cares about helping people. Dr. Muller is clearly an expert when it comes to eyes. She listened to my story, performed a very thorough examination using state of the art technology and then turn to me and explained my diagnosis. She obviously enjoys teaching and spent time explaining my condition and then discussed various treatment options with me. Together we agreed upon a combination of mostly holistic things and one prescription eye drop. I will be seeing her again in a couple of weeks at which time we will reassess my treatment plan. I can't tell you how happy I am to have found Dr. Muller. She's the third eye doctor I have seen for my problem and no one has been able to help me. I was speaking with another patient in Dr. Muller's waiting room who had a similar experience before finding Dr. Muller. She said she's been seeing Dr. Muller for the past year and has never felt better or seen better. I feel confident I am finally in the right place. Highly, highly recommend!
She was very condescending and rude; she did not make me feel comfortable there. There was quite the wait as well. Also - incredibly expensive.
Dr. Muller and her staff are awesome!!! They're very friendly and extremely thorough. I felt very welcome, valued, and important. Dr. Muller makes a point not to talk down to you and explains the course of therapy with you - and genuinely considers your opinion. I would have to say this is one of my better (if not best) physician visits!
I have mixed feelings about this office. Although when you walk in the office is very posh, I didn't find the exam room particularly clean. The machine that the optometrist was using was covered in a layer of dust and dirt. I commented on this and was told they only wipe down the parts of the machine touching the face. Yes, it's true, no dust or dirt touched me. However, when you face is pressed up against it, it's a little disconcerting. I saw 3 doctors during my visit - first an optometrist to renew my eye prescription, then another doctor who checked for eye disease and lastly Mr. Muller who spent about 10 minutes with me. Although she was very pleasant (everyone was pleasant), it felt very rushed. During my visit, I agreed to a contact lense fitting which this office requires of anyone who wants a contact lense prescription. I've been wearing contacts for 22 years, and in all this time was only required to do a fitting when I first tried contacts 22 years ago. This fitting cost a lot of money. But I agreed to the fitting because they were recommending a change in lenses. When checking out at the conclusion of the appointment, I asked if I would have to repeat the contact lense fitting each time I needed a prescription refill, and was inform yes, that this was there office policy. I find this policy offensive and a means for this office to make money off people and nothing more. I will definitely not go to this office for an annual check up and prescription refill. All of this being said, I did find Dr. Muller's treatment for dry eye to be helpful, and will see her again for this - I have suffered for a long time with dry eyes and other doctors have prescribed drops but done little else. As I said, I have mixed feelings about my experience with this office.
My visit with Dr. Muller was great, not only did she take care of my eyes she also gave me some good advise on a personal issue. She really takes the time to get to know her patients and her staff could not have been more helpful and nice. I have already recommended Dr. Muller to several people.
Achieved excellent results. Dr Muller does excellent work; my vision corrected to a degree that I couldn't imagine. I can see more clearly and my view is more precise than what was possible with corrective lenses.
Dr. Muller is an excellent doctor. She is charming, personable, and at the top of her field. This, hands down, one of the two best doctors I've had the opportunity to work with. Dr. Muller performed Lasik surgery on me nearly two years ago and it changed my life. I have 20/15 vision and I've had no negative side effects. She is an exemplary doctor.
I loved this office and everyone there. From the minute I walked in until I left every single person that I dealt with was so nice. Dr. Muller was extremely nice and gave me so much information. She felt more like a friend that i've known for a long time than a doctor I just met. I highly recommend her. The office is beautiful as well.
She was great! Very thorough. I feel like my eyes are in good hands for the first time ever. And her office is spectacularly clean and well appointed. It was a pleasant experience from the moment I walked in until the time I left.
From the minute I walked in, the entire staff was kind and accomodating. Dr. Muller wants to make sure you understand your medical situation, and that you know how best to manage it. She really cares about her patients.
great - very educated
I knew I was in the very best hands as several of my friends and coworkers have been seeing Dr. Muller for years. Her office is clean, beautiful and her staff welcoming and helpful. Dr. Muller is efficient while taking the time to listen. She is extremely smart, professional and genuinely cares about her patients. I actually look forward to my doctor’s appointments. I wouldn’t consider another ophthalmologist.
Very professional and thorough. . .
Simply put, the BEST doctor you could ever see! Dr. Muller is compassionate, personable and funny. She really takes the time to explain things and answer questions. She is extremely well educated and trained -a fabulous diagnostician. She knew exactly what was wrong with me and provided me with various treatment options, some of which were holistic. Don't even bother going any place else!
Very expensive. Over diagnoses you. Gives everyone Restasis, Eye drops, (& maybe plugs) for chronic dry eyes. After seeing other TOP ophthalmologists, they agreed that you are depleating the film over the top of your eye and it's ability to repoduce tears going on Dr. Muller's treatment. Again, she is VERY expensive - insurance doesn't cover 1/4 of her dharges. She does treat the problem but I don't know if I completely agree with her methodology.
Wait time is too long
First visit but the doctor and her staff were very professional and serious about aggressively treating my issue.
Dr. Muller and her staff were extremely professional and efficient. I had a full eye examination and they explained everything clearly. I will be going back again next year.
She was so fabulous! Great bedside manner, very efficient. I did have to wait a while between the initial examination and seeing her, but I understand that it's a small office. As a side note, the office was beautifully decorated and even smelled pleasantly floral. Highly recommended!
My daughter needed contacts, she's only 15, Dr. Muller explained all that she was to be responsible for! Not wearing all the time, no sleeping with them in, eye drops, etc. She loves her contacts and Dr. Muller!
I'd gone to her for a second opinion. Very competent doctor. However, the way she talks can come off as very condescending... She was pricking at my eye and was going to give an anaesthetic for it... "You're such a good boy! You're amazing! You are so good! You are such a man!" That loses one star in my opinion. The other issue was with the fact that the doctor keeps multi-tasking a lot. When I mentioned this, she went "Well I'm a woman so I can multi-task". That's really not an excuse... But very competent doctor... If you don't mind her quirky bedside manner, would highly recommend her.
Dr. Muller is FANTASTIC! I’ll never go anyplace else. The moment I entered her office I was greeted by her happy, friendly, helpful staff. The office itself is clean, comfortable and beautiful. Dr. Muller is extremely thorough, knowledgeable and personable. She is obviously well educated and trained and very smart. She explained everything to me so clearly. A very professional office. An excellent experience all the way around. Highly recommend!!!
Was ok, but the doctor who gave me the overall eye exam forgot to explain the perscription she left for me, which was frustrating. Dr. Muller was good and helpful.
The wait was a bit long (got to the office on time but ended up waiting about an hour before I was seen). Luckily her offices are very nice and comfortable. I was first seen by another MD (Not Dr. Muller) who did the basic stuff after which Dr. Muller came in. She is very nice and energetic. I felt very comfortable and did not feel rushed at all.
The offices are stunning and the front desk friendly. I sat for a long time waiting. I feel this doctor did more than necessary tests at every appointment without reason given(I was asked to come weekly for over a month for something as simple as a sty)--when the bill came, huge even with great insurance, I realized there is good reason the offices are so stunning. Feel used as a patient and will not go there again. For the 5 minutes I spent with Dr, Muller per visit, I found her rushed and her manner condescending.
My visit with Dr. Muller today was excellent. I had not had a eye exam in a few years and the whole process was painless and quick. Her staff was friendly and helpful. When Dr. Muller came in to see me she was very upbeat and explained what she was doing along the way. The process was quick and efficient but I didn't feel like I was being rushed out the door. She took the time to answer my questions. I would highly reccommend her.
I'm a current patient
I thought that Dr. Muller was very thorough in her examination and also took the time to get to know me. Great visit.
Doctor Muller was great - the overall visit was a wonderful experience.
Dr. Muller was professional, efficient, forthcoming, yet all wrapped in a personable and connecting manner. I haven't had a doctor's visit in a long while - for eyes or any ailment - that I walked away feeling like it was a worthwhile visit.
Received wavefront LASIK from Dr. Muller about a year ago. Beautiful office (cucumber ice water!), dutiful staff, and Dr. Muller herself is affable and sets the standard for what I expect from doctors from here on out. You can tell she's a teacher at heart, as she effortlessly guides you through what to expect from every procedure performed. Was -2.75 before and now I'm 20/15! I could stand to have to buy less dry eye medication, though.
Doctor and staff were amazing and extremely above all the rest. Do not go anywere else. They are the best in ny.
Unquestionably the most pleasant experience I have had with any medical professional in NYC, ever. Beautiful office, accommodating staff, incredible tech/equipment, and Dr. Muller is 100% on point. Explained everything exceptionally well, was thorough, was not rushing off to do something else--all around winner.
Wish the front desk staff would be as friendly as the doctors.
I have been seeing Dr. Muller for almost 10 years now. In fact, my whole family and several of my friends now do too. She is brilliant, practices according to the most recent and up to date recommendations, and (even though she sometimes seems a little rushed) still takes the time really getting to know you and explaining everything. Her new office is beautiful too. Even though she stopped taking my insurance, I still see her because I wouldn't trust my eyes to anyone else.
Dr. Muller is a great doctor: professional and reassuring. She explained every step as she was examining my eyes. She took the time to understand my concerns. Dr. Muller and her staff are thorough, provide clear explanations and extremely helpful. My 14-year old also loves this practice! So, a hit with kids and adults alike. I would recommend this practice any time.
They don’t come any better than Dr. Muller. Don’t waste much time elsewhere looking for better because, frankly, it’s a waste of your time.
Definitely a fast talker, but to the point and on time. Her talking through my procedure actually helped calm me down and distracted me, which worked for me. I'd definitely recommend if you want to get in/out in a quick and efficient manner.
Excellent experience! My dry eyes are better since I started seeing Dr. Muller. She took the time to listen to my issues and provide a treatment plan that has worked. For the first time in years, I no longer have the pain associated with dry eyes! I give Dr. Muller and her staff two thumbs up.
Great experience!! Dr. Muller is very professional, competent and thorough and takes the time to listen and to explain everything in layman terms. The office is also extremely well run and the staff was excellent. Whether you need a routine eye exam, have dry eye issues or are in the market for laser vision correction, I would definitely recommend you see Dr. Muller.
Her bedside manner is more reminiscent of a used car salesman than a medical professional.
Dr. Muller's office exceeded all my expectations. Everyone was friendly, helpful and efficient; I felt completely welcome the whole appointment. Dr. Muller took the time to explain everything she was prescribing to me and why, which was incredibly informative.
I was very happy with my visit with Dr. Muller and Dr. Kim. The office staff was incredibly professional and the office itself is immaculate. Everything was explained to me in clear manner and was also educational regarding eye care. I was happy to finally get some help with a problem that I'd been having for years. I would highly recommend this practice!
What a good choice. The office is gorgeous, staff was very friendly and helpful. Dr.Muller took her time and explained everything which I really needed a Doctor to do.
The staff at the reception isn't all that friendly
Recently came into the office for my dry eye and laser vision correction consulation. The office is gorgeous. First and foremost you are greeted by the wonderful girls at the front desk. Then taken into the room for the examination. Dr. Muller was very thorough in regards to my dry eye treatment. I left the office as a very satisfied patient. I would definitely recommend her to friends and family.
This is my second time seeing Dr. Muller and she is truly an exceptional physician. Not only does she always take the time to answer all of my questions, but she provides me with answers that I can understand. Her office is beautiful and her staff is first rate. Dr. Muller has resolved my dry eye issue that has bothered me for years. I would highly recommend Dr. Muller for anyone looking for an Ophthalmologist.
Doctor was very agressive, confrontational, and quick to diagnose and then leave. It was a really unpleasant experience when I was looking for help. I couldn't believe how unpleasant her bed side manner was.
The office is outstandingly beautiful. The staff is extremely friendly and all of the Dr.s are great. Dr. Muller is exceptional. Friendly, knowledgeable, gentle, Words cannot express how impressed I was with this practice. Excellent care.
Really friendly - very thorough. Excellent experience!
Very friendly and reassuring. Provided clear explanations on what she was checking and recommended holistic ways of relieving dry eyes.
Dr. Muller is a superb physician, thorough and caring. Her professional and administrative staff are efficient and welcoming, and her office environment is extremely warm and attractive in contrast to most doctors' offices.
Excellent bedside manner, friendly staff, everyone seemed very knowledgeable. Nice facilities. Wait was a little longer than I had hoped, but overall I felt very well informed and taken care of. Would highly recommend this place.
Dr. Muller was very thorough and professional. I made my appointment through zocdoc. I am very happy with the whole process!
I am a trained physician myself, and recognize expertise when I see it. Dr, Muller is an excellent doctor, which is not surprising given her training. More suprising was her bedside matter- she is very entertaining! Whoever knew that getting my pupils dilated could be fun!
Dr Muller was awesome. So incredibly nice and knowledgeable. And the fact that she takes clients at 6:45 AM is a lifesaver!
Very professional and thorough. Highly recommended.
Straight to the point and very thorough.
Dr. Muller was thorough and took the time to explain everything. She was also quite funny making the appointment pleasant.
Dr.Muller was very sweet and I felt very comfortable. The whole exam took about 2 hours but it was so worth it. I liked that she talked to me through the whole eye exam and made sure I asked all questions.She adviced me to get rid of my dry eye problem before spending money on glasses and contact lenses which I appreciate.Very sweet and polite staff.
Beautiful office, Great optometrist but I feel Dr Muller didn't spend much time at all and pushed way too many drugs on me.
Dr. Mueller was very professional and I left feeling assured that the issue will be properly dealt with.
Seriously the best!!! I am one of those people that never spend the time to write a review, but I had to after my experience with Dr. Muller. She is very professional, competent and thorough and takes the time to listen and to explain everything in layman terms. I have seen several ophthalmologists with the same complaint and symptoms, but I wasn’t properly diagnosed or treated. Dr. Muller correctly diagnosed the problem on the first visit, prescribed the proper treatment and I am finally seeing (no pun intended) great improvement. Her office on Park Ave is absolutely beautiful and very high tech with all the latest equipment. The staff is extremely caring, knowledgeable and service oriented. I have already recommended Dr. Muller to several of my colleagues and friends and they have all had excellent experiences. Coincidently, when I mentioned Dr. Muller to my primary care physician at NY Presbyterian Hospital, she told me that not only does she refer all of her patients to Dr. Muller, but that she too is a patient of hers as well. Thank you Zoc Doc for helping me to find such a great doctor!!
Exactly what I needed! My eyes have been so dry for months. Dr. Muller explained everything to me and she addressed all my concerns.Her staff is very nice and helpful. The office was like a spa and even offered cucumber water. I have even noticed an improvement in my eyes already!!
She has great staff support, she explained things clearly and was interested in educating me which I appreciated. She was thorough. She provided lots of clear written material. She does interrupt a bit too much...
Excellent! Exactly what a doctor visit should be. The entire staff was very knowledgeable and professional and I felt extremely comfortable with my visit. The office surroundings were beautiful and so warm and welcoming with the scent of cinnamon in the air. I would recommend her to anyone who needs a thorough eye exam.
The office is beautiful, the reception staff and doctors incredibly friendly and helpful, but the wait was out of control. I had a 1 pm appointment and wasn't seen till nearly 2, but then had to wait two different times while my eyes were dilated (so I couldn't even read!) and finally left the office a little before 4. I was away from my office for nearly FOUR HOURS! Dr. Muller is nice, but I don't think I'll be going back. I can't take another four-hour break from work again.
Doctor Muller and her team were very thorough and had an excellent approach to the examination and recommendations. I would definitely recommend Doctor Muller
Very professional and caring.
Dr. Muller was extremely professional and personable, she answered all of my questions and thoroughly explained all aspects of the Lasik procedure for me. Overall, the consultation was a great experience.
Need an eye doctor that does it all? Dr. Muller was absolutely fantastic! I've been having problems, and have seen many Optometrists, Ophthalmologist, etc. I don't have to search any longer for the right one-- Dr. Muller is it! She is right to the point, makes you feel comfortable, and treats you then and there. In short, I would highly recommed her to anyone that is looking for an eye doctor or looking to switch to an amazing practice.
Dr. Muller was wonderful with my daughter. Dr. Muller was very engaging and made my daughter feel very comfortable. She did a thorough exam and came up with a detailed plan of care, where others were unable to. She also explained it all to my daughter so she was able to understand the plan and the importance of following it. In addition, the receptionist was very friendly, welcoming and knowledgeable.
Highly recommended! Dr. Muller really took the time out to explain everything. The staff is super friendly. The office is very calm and relaxing. One of my best experiences at a doctor's office!
I've seen Dr. Muller for years, so I love her. She's really nice and she knows her stuff. The only problem that I have (sometimes) is that the wait time can get pretty long. she may be getting too popular...
I thought she was very pushy, did not listen or take her time with the appointment.
I liked the whole staff. They spent a good amount of time with me and listened to all of the questions and comments I had about my eyes. The office is also very calming and beautiful, somewhere between a spa and doctor's office, and overall the whole experience was very welcoming and informative. Will be returning to her as my consistent eye care provider.
Although there was a long wait time, when I called for the appointment they informed me that the doctor was running behind so I was expecting it. I would highly recommend Dr. Muller to any friends or family looking for an eye doctor; Dr. Muller and her staff were very informative and answered all of my questions. Everyone at the office was friendly and helpful and they went above and beyond what I normally expect from a doctors office (front desk staff and MDs included)
the office staff was very nice. Dr Muller is friendly and careing I will reccomend her
Very professional and knowledgeable. Helped with my eye issue right away and helped reduce future flare-ups.
She had an early morning appointment, which was great. The office was nice, everyone was friendly and professional. Dr. Muller had great bedside manner. Highly recommended. The services I got were a little more than what I wanted (I just wanted a prescription for glasses). That is probably in my best interest. I was just hoping to get in and out bit quicker than I did. The only reason I didn't give 5 stars for recommendation is that although the appointment was great, there's room for improvement.
She is so friendly, but also professional and thorough. She literally wrote me out a spread sheet of my daily care routine. Also, the doctors she works with (who conduct the main examine) are great to work with as well!
I felt like I was waiting for a facial in the office rather than eye exam. Dr. Muller's office is beautiful (cucumber water, yes please!) and her staff is super friendly. Dr. Muller herself is one of the nicest doctors I've come across.
Very courteous and extremely thorough, you can definitely tell she cares for her patients. All of the staff was knowledgeable and helpful.
Dr. Muller is a talented professional. She was able to treat my eye condition in a competent manner. Her bedside manner leaves something to be desired. She often yelled when her instructions were not followed during the examination. She was also nasty when I asked her a question. I would reccomend her if you are not bothered by someone with a rough exterior towards her patients.
She is very good and professional. Would go back.
What a great experience. Booked appointment at 3AM, confirmed at 6:30AM, seen at 8AM (as scheduled). Took my insurance. Helpful staff. Shockingly for NYC, a v. nice doctor's office...I could have hung out all day. Oh yeah, Dr. Muller is great!
She is very attentive to one's health needs, a great listener.
Terrific personality/bed side manner; made me feel "taken care of";knowledgeable;office staff was great
Very caring and attentive. Excellent bedside manner. Great staff and very stylish decor
What Dr's appointments should be - a pleasure. Telling that her staff seems to enjoy working there - always a good indicator.
This doctor is fantastic. Beautiful office, attentive staff, excellent bedside manner.
Very nice ambiance, professional and very friendly staff!
Total waste of time, you'll be there for at least 1.5 hours. Find a professional doctor's office. Doctor had me come back 4+ times for a routine problem, which still is ongoing probably because the doctor saw me for about 30 seconds each time. I have to find a new doctor now.
She is very attentive and thorough. One if the best Eye doctor's I've been to.
I had a wonderful visit with Dr. Muller. This was my first appointment via ZocDoc and I am very impressed! Her office was gorgeously decorated, with the Food Network on in the waiting room, and each of the exam rooms were clean, pretty and comfortable. I was also impressed that she seems to have all of the technologically advanced equipment, the appointment was the smoothest and most efficient i have truly EVER had at any doctor.
Dr. Muller is just excellent. Highly recommended! Very nice person as well.
Loved the service and 'eye' for details.
I used Zoc Doc for the first time to find an opthamologist for a routine eye exam. Dr. Muller was listed on Zoc Doc so I made an appointment with her. I had a very positive experience at Dr. Muller's office. She was friendly, had excellent bedside manner and extremely knowledgable. I would definitely recommend Dr. Muller to friends and family - Tara
Dr. Muller was a delight! The office was very nice, well-maintained, and clean. The equipment in the examination rooms was all the latest and greatest technology. Dr. Muller's assistants were knowledgable and friendly. And Dr. Muller herself was incredibly knowledgable and informative, and seemed genuinely concerned about my overall health and not just my eyes. She is honest, straightforward, and has great energy. I would highly recommend her.
Dr. Muller is very professional. In addition, her staff was very friendly. My visit took longer than I anticipated, but all of my questions were answered and she gave me samples to try out for my dry eyes
I saw this doctor for checkup and dry eyes. Other doctors I've seen in the past only prescribed artificial tears for my dry eyes. Dr Muller took a lot of time and is trying to cure my condition rather than merely improving the symptoms. I had a very good overall impression.
The staff was very friendly. Upon entering the building I was offered cucumber water, the office reminded me of a spa. Very relaxing, clean, relaxing music. Dr. Muller was extremely friendly and knew her information very well. I would highly recommend her.
Dr. Muller and her staff were great! They didn't rush me, took the time to answer all of my questions and were very helpful. The office is beautiful too.
Dr. Muller was professional and my visit was very educational, I was even sent home with reading material for my problem. The office staff is nice and they appear to have very modern equipment.
Very nice office, great Doctor, super friendly staff, very happy overall.
Very long waiting time. Neat and clean office. The doctor overuses motivating phrases such as "good girl", "you are doing great" (literally in every 5 secs) which I have found patronizing
I highly recommend Dr. Muller. She was professional, personable, helpful and very thorough, as was her assistant.
The examination was very thorough and professional. The recommendations for treatment were excellent. The doctor and the staff are very polite with a spectacular office to boot.
The office is stylish. The receptionists helpful. Dr. Muller is efficient, confident, down-to-earth and explains the procedure and options thoroughly.
Very professional and intelligent!
I chose Dr. Miller because of the reviews from other patients, and they were dead on. The entire staff was extremely friendly, patient (I tend to ask a lot of questions) and helpful. Highly recommended.
Not only was Dr. Muller extremely pleasant and professional, but her office staff people were fast, informative, and also professional.
Dr. Muller is a positive and compassionate professional, rigorous and thorough in her practice, full of humanity and good spirits as she listens, advises, and heals. I cannot recommend her more highly.
Friendly staff. Professional and thorough. I'll definitely come back.
Very good overall experience
I had an excellent initial visit. The staff and Doctors were all excellent. I will highly recommend Jacqueline Muller, MD to friends and family.
Very professional environment and staff. I highly recommend this office.
Very pleased with attitude of everyone in office. I liked that I was taken EARLY for my appt. I felt like they actually listened to me. Dr. M made some very good recommendations for my eye issues.
Dr. Muller was very professional and friendly. She explained things clearly and is interested in the well being of her patients. the staff was also very good and helpful
Excellent clinicians with friendly and professional staff.