Dr. Jacqueline Muller, MD

Refractive Surgeon

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764 Park Avenue, New York, NY, 10021
600 Mamaroneck Avenue, Harrison, NY, 10528

Qualifications and Experience

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Professional Statement

Jacqueline W. Muller, MD. is a Cornell, Harvard and Yale educated and trained board certified ophthalmologist with a full service general ophthalmology practice. Dr. Muller specializes in the diagnosis and treatment of dry eye, the diagnosis and treatment of environmental allergies (including allergy testing and sublingual immunotherapy) and in Laser Vision Correction. She pursued special fellowship training in refractive surgery where she participated in the excimer laser FDA trials. She was one of the members of the team of surgeons who developed the software presently used for this technology. She is a well respected lecturer on refractive surgery techniques and teaches other ophthalmologists how to perform these procedures. She has been featured on NBC's The Today Show because of her expertise.

Zocdoc Awards

Verified Patient Reviews

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This office is beautiful and run very efficiently. Everyone was personable and made me feel at ease. Dr. Muller is so nice and really thorough. She gave me great confidence. This experience couldn't have been any better.

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Thought she was excellent - highly recommend. Was able to proper diagnosis me after previously going to some poor doctors.

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Excellent, caring physician!

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I'm just really glad that Dr. Muller is my eye doctor. She is so thorough and her office staff is always professional and polite.

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Be Warned. This practice listed rate of office visits for a walk in that is almost half of what they are billing to patients with health insurance. The office also charge very high fees for every procedure they perform on you no matter how simple the task is. I was charged a very high fee just to get the picture of my eye taken by her assistant using her iphone. I tried to dispute the office visit charge in the bill they sent me but instead of communicating with me, they completely drained my debit card account of which number they had on record from my initial visitr without any prior warning or obtaining any type acknowledgement from me while I am still disputing the office visit fees with this ophthalmologist office.

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Dr. Muller is a wonderful doctor and an amazing surgeon. Three of my colleagues had laser vision correction (LASIK) surgery performed by her and raved. My experience with Dr. Muller, at the time of my consultation, was perfect. Dr. Muller performed the most thorough examination of my eyes I have ever had, while explaining everything and answering all of my questions. I recently had my surgery and it’s fabulous! I can see much better than 20/20 (20/15 plus a couple of letters on the 20/10 line) and I have a crispness and clarity to the quality of my vision that I never had before in my glasses or contact lenses. Don’t even bother going any place else for any aspect of your eye care- see Dr. Muller!

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The best experience I ever had in a doctor’s office. The office is beautiful, the staff is extremely service oriented and knowledgeable and my wait time was minimal. I was referred to Dr. Muller by several of my colleagues and she definitely lived up to her reputation. She was very professional and thorough, she listened and explained things. She was the fourth doctor I saw for my problem and finally I have the correct diagnosis and the treatment she placed me on has greatly improved my sight, my comfort level and my quality of life. She’s clearly very smart and she’s also very personable. I’d HIGHLY, and without reservation, recommend Dr. Muller!

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If you only read a couple of lines of this review I would like you to take away the following: THIS IS NOT A CHILD FRIENDLY FACILITY, DR. MULLER IS NOT GOOD WITH KIDS (or with people in general), IF YOU HAVE EMPIRE BLUE CROSS BLUE SHIELD FIND ANOTHER FACILITY AS THEY DO NOT LIKE TO SEE PATIENTS WITH THIS INSURANCE! I am not sure how she could possibly be so highly rated the only way it is possible is she somehow does well with other adults, me excluded. The whole experience was awful, one of the receptionists was rude and short, the doctor spoke to me in a condescending tone from the moment she met me, nothing about this office is the least bit child friendly. No one knew how to speak to my daughter, there were no pictures, stickers, or children books. My daughter was treated like she was a hassle from the beginning and the doctor had the nerve to huff and puff every time my daughter flinched. She acted like the child, this is probably why she does not do well with them. If you really carefully look through her reviews you will see that the people who have left negative feedback say the same exact thing about Dr. Muller's bedside manner, this was a horrific experience and I intend on leaving this type of feedback on every website she is listed. If you have kids - stay away! The receptionist publicly noted how they did not want patients with Blue Cross Blue Shield while speaking to her husband. Let it be noted this was the same person who checked me, she was well aware my daughter had this insurance. Also note that if you do have this insurance you will have to leave your credit card information because they have issues collecting payment from Empire, you will be responsible for the entire visit! When I notified the receptionist that this was not fair and I should have been told about this well before my visit, she kind of just shrugged it off and told me I could call Empire to see if they would cover it! Really? Isn't that the job of the billing specialist within the doctor's office? So I had to call and push back my appointment time to make sure. Please stay away, why go somewhere that does not want to deal with you? They are in the customer service industry and have the audacity to make you feel like your the problem! Never again!

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Loved it! She's incredibly personal and charismatic and she makes going to the eye doctor a real pleasure! Would definitely recommend.

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Great office and excellent staff!!

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Excellent, thorough and very personable doctor.

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She was really sweet and very helpful, and gave me a lot of good to improve my eye issues.

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Dr Muller was smart and direct. I highly recommend her.

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The visit was great.

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I had an excellent experience at Dr Mullers office. I was running late and once I finished my paperwork, they were able to take me back to start my checkup within 25 minutes since I was late to my original appointment time. Everyone was so nice, pleasant, and extremely helpful. This is now my new doctor for the foreseeable future. The office is full of nothing but customer service oriented professionals and I had a wonderful experience.

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Wonderful office! The staff was courteous, knowledgeable and attentive. The office was clean and beautiful. I was seen promptly and had the most thorough exam of my life. Everything was explained to me as it was being done which made me very comfortable. Dr. Muller was very friendly; her demeanor instills a sense of confidence, while putting you at ease. She explained my problem to me, discussed how to treat it and answered all of my questions. Fabulous experience from start to finish!

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Very complete.

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Excellent experience with this doctor. Educated me on my eye issues and treatment, spent time explaining things, and has a great support staff.

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I had a wonderful experience in Dr. Muller's office. Her staff was very kind and helpful- especially when answering all of my menial questions (this was my first eye exam ever). ***One tip: If you have Blue Cross Blue Shield, make sure you're covered for a visit to Dr. Muller. The office has been having difficulties getting some procedures covered and I had to call the insurance company while sitting in the waiting room, which tacked on another 30 minutes to my wait time.

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Worst experience with an ophthalmologist ever. Dr. Muller is pushy and condescending, as others have noted in their reviews. She does a thorough examination, a lot of which is unnecessary and extremely pricey (isn't that convenient!). I went in for a routine eye exam and got diagnosed with dry eyes. But of course!... she is a dry eye specialist. Dr. Muller gave me a bunch of literature to read on how common and dangerous this disease is - I imagine she does this to everyone who goes to see her. She then put me on a daily regimen of several different eye drops, ointments, eye plugs, etc. and had me go back every 2 weeks for follow-ups visits (repeat business... cha-ching!). Long story short, none of her treatments were helpful in the least, and she would get very defensive every time I told her as much. I think her strategy is just to scare patients into thinking they have deadly eye diseases and allergies even for the mildest of cases, put them on the same over-the-top, formulaic treatment plan (i.e. various eye drops and ongoing follow-up visits), and then extort a hefty bill out of their pockets/insurance. The office staff is also very unsympathetic about your opinion and feedback. Never going back here, and wish I'd never gone in the first place.

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I was a first-time patient of Dr. Muller and the entire staff and doctors were amazing. The whole experience was a pleasure!

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everyone at the office was very friendly and competent and they had beautiful fresh flowers

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She is great!! I highly recommend her for she is very professional and nice. Also, she has a great team behind her (nurses,etc) which makes the patient feel like home.

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Great visit

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Dr. Mueller is great. She really knows her stuff, a true professional, and I would highly recommend her.

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She was awesome! Her staff are all really nice and she is super smart, really sweet, makes you feel comfortable and really tries to understand the big problem. Highly recommend!

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Dr. Muller is very smart and friendly. Made me feel comfortable in my appt.

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Dr. Muller was fine, but be very wary about the way they handle insurance coverage in this practice! I scheduled a diagnostic procedure at the recommendation of Dr. Muller, and her staff made me sign a form accepting financial responsibility if my insurance did not cover it. When I hesitated, they said it was unlikely that there would be issues, that plenty of people with my specific plan had no problems in the past, and I should sign the form anyway. I should not have listened to them! They apparently did not contact my insurance company to see if I was covered before scheduling the procedure, and now I'm stuck with a huge bill. (The form mentioned previously was only presented to me immediately prior to the appointment in the waiting area.) Their billing office is of no help either; they are completely unwilling to negotiate. Don't come here if you don't want prolonged, frustrating, unreasonable billing and insurance problems!

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She was both thorough and pleasant. I'd definitely recommend her!

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Dr. Muller is AMAZING! She is exceptionally thorough in her exam, doesn't cut corners, and is whip-smart and keenly observant. She found a small growth on my eyelid that the dermatologist I had just come from for a cancer screening didn't even see. She removed it and sent it off for biopsy. Her credentials are top notch, and she keeps on top of what's cutting edge in her field, including holistic treatments. I can't say enough good things about her. And, if that weren't enough, she's fun to talk with, interested in everything, and is just "good people." This is my second yearly check-up with her, and I'm so grateful to have found her. You couldn't ask for a more competent, thorough, knowledgeable and easy-to-talk-to doctor.

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I have been to Dr. Muller's office twice and ever visit has being without a doubt a pleasures. Dr. Muller gives you the answer that no one else will or should tell you. Dr. Muller will let you know the best way to take care of your eyes so that way what was wrong the first time will not happen again. Thank you Dr. Muller

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There were problems confirming my insurance coverage. I was slightly annoyed, as I gave them my insurance info ahead of time. Still, the staff was very courteous while they worked thorough it. Dr. Muller & her assistant Dr. were their typical efficient & professional selves.

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From the moment you walk through the door, the office is warm and inviting; and it reflects on every aspect of the office. The front desk staff are very professional and extremely courteous. The doctor was wonderful, excellent bedside manner and most of all explains what is going on.

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A came for a comprehensive eye exam and left diagnosed with dry eye. I'm still having issues with my eye, which is why I initially visited the doctor. I would not return to her for another visit

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Shrs amazing and really wants to help.

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Dr Muller was very friendly, professional and was great at looking at the big picture and underlying problems, ie she didn't simply look at alleviating my symptoms. Highly recommended.

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OUTSTANDING in every way! This office doesn't miss a beat. I'm a physician and I can tell you that Dr. Muller really knows her stuff. Not only is she an excellent diagnostician and surgeon, but a great and empathetic listener and teacher. She really explains things well. She is high energy and extremely warm and personable. The same is true of every single member of her staff. The office is fabulous; it's impeccably clean, beautiful and comfortable. Most importantly, Dr. Muller provides the highest level of medical and surgical care. Every single visit I have had with Dr. Muller has been a fantastic experience. I have referred at least a dozen colleagues to her over the years and all they do is thank me. She really is the BEST. Don't waste your time elsewhere.

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Truly AMAZING!!! I have never been to a nicer doctor's office. The staff is incredibly warm, friendly and knowledgable. You can tell that everyone in this office genuinely enjoys their work and really cares about helping people. Dr. Muller is clearly an expert when it comes to eyes. She listened to my story, performed a very thorough examination using state of the art technology and then turn to me and explained my diagnosis. She obviously enjoys teaching and spent time explaining my condition and then discussed various treatment options with me. Together we agreed upon a combination of mostly holistic things and one prescription eye drop. I will be seeing her again in a couple of weeks at which time we will reassess my treatment plan. I can't tell you how happy I am to have found Dr. Muller. She's the third eye doctor I have seen for my problem and no one has been able to help me. I was speaking with another patient in Dr. Muller's waiting room who had a similar experience before finding Dr. Muller. She said she's been seeing Dr. Muller for the past year and has never felt better or seen better. I feel confident I am finally in the right place. Highly, highly recommend!

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She was very condescending and rude; she did not make me feel comfortable there. There was quite the wait as well. Also - incredibly expensive.

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Dr. Muller and her staff are awesome!!! They're very friendly and extremely thorough. I felt very welcome, valued, and important. Dr. Muller makes a point not to talk down to you and explains the course of therapy with you - and genuinely considers your opinion. I would have to say this is one of my better (if not best) physician visits!

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