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Dr. Jacqueline W. Muller, MD

Ophthalmologist

New York, NY

About Dr. Jacqueline W. Muller

Jacqueline W. Muller, MD. is a Cornell, Harvard and Yale educated and trained three time board certified ophthalmologist with a full service general ophthalmology practice. Dr. Muller specializes in the diagnosis and treatment of dry eye, environmental allergies (including allergy testing and sublingual immunotherapy drops),meibomian gland dysfunction and demodex. She has been featured on NBC's The Today Show because of her expertise.

In-network insurances

  • Aetna
  • Caterpillar
  • Cigna

Specialties

  • Ophthalmologist

Practice names

Hospital affiliations

  • Lenox Hill Hospital
  • New York-Presbyterian Hospital / Weill Cornell Medical Center

Board certifications

  • American Board of Ophthalmology

Education and training

  • Medical School - Cornell University, Doctor of Medicine
  • Cornell University (Bachelor’s)
  • Yale University, Greenwich Hospital, Internship in Internal Medicine
  • NewYork-Presbyterian Hospital / Weill Cornell Medical Center, Residency in Ophthalmology
  • Harvard University
  • Manhattan Eye, Ear, and Throat Hospital, Fellowship in Cornea, Refractive and Anterior Segment Surgery

Zocdoc awards

Rapid registration
See you again
Speedy response
Scheduling hero

Languages spoken

  • English

Provider's gender

Female

NPI number

1558337485

Overall rating
4.5
Recent reviews
Best ophthalmology practice anywhere. I have been to many doctors' offices and my experience in Dr. Muller's office wasfar and away the best. Dr. Muller takes the time to listen to your concerns, examines you and then discusses her plan of action. I never felt rushed and, most importantly, the results are real. Her staff is excellent as well- helpful, friendly and knowledgeable. Highly recommend.
Best ophthalmology practice anywhere. I have been to many doctors' offices and my experience in Dr. Muller's office was far and away the best. Dr. Muller takes the time to listento your concerns, examines you and then discusses her plan of action. I never felt rushed and, most importantly, the results are real. Her staff is excellent as well- helpful, friendly and knowledgeable. Highly recommend.
Initials hidden · September 11, 2019
The experience I had with Dr. Muller and her staff was outstanding. I had booked an emergency appointment in a panicbecause I was having a big problem with my eye the day before I was scheduled to leave the country on vacation. Dr. Muller's staff was kind, understanding and accommodating. Dr. Muller had a wonderful bedside manner which put me at ease immediately. Most importantly she was thorough in her exam, made the proper diagnosis, treated me intensively, and saved my vacation. The perfect experience in a doctor's office. Highly, highly recommend!
The experience I had with Dr. Muller and her staff was outstanding. I had booked an emergency appointment in a panic because I was having a big problem with my eyethe day before I was scheduled to leave the country on vacation. Dr. Muller's staff was kind, understanding and accommodating. Dr. Muller had a wonderful bedside manner which put me at ease immediately. Most importantly she was thorough in her exam, made the proper diagnosis, treated me intensively, and saved my vacation. The perfect experience in a doctor's office. Highly, highly recommend!
Initials hidden · September 3, 2019

Dr. Jacqueline W. Muller's office location

Jacqueline W. Muller, M.D., P.C.

764 Park Avenue

New York, NY 10021

Patient reviews for Dr. Jacqueline W. Muller

All reviews have been submitted by patients after seeing the provider. For more information about Zocdoc's review system, check out this FAQ.
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Based on 375 reviews
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Overall
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Bedside manner

Best ophthalmology practice anywhere. I have been to many doctors' offices and my experience in Dr. Muller's office was far and away the best. Dr. Muller takes the time to listen to your concerns, examines you and then discusses her plan of action. I never felt rushed and, most importantly, the results are real. Her staff is excellent as well- helpful, friendly and knowledgeable. Highly recommend.

Source: Zocdoc
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Every aspect of my experience with Dr. Muller and her staff was superb. It was easy to schedule my appointment. I didn't wait more than 10 minutes in the waiting room. The office is beautiful, state-of-the art, comfortable and immaculate. Each staff member I encountered was more pleasant and professional than the last. Everyone clearly enjoyed their work and taking care of people. I wish all of my doctor appointments were this fabulous. I have already referred 2 friends, 3 colleagues, and 1 family member to Dr. Muller. Highly recommend.

Source: Zocdoc
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The experience I had with Dr. Muller and her staff was outstanding. I had booked an emergency appointment in a panic because I was having a big problem with my eye the day before I was scheduled to leave the country on vacation. Dr. Muller's staff was kind, understanding and accommodating. Dr. Muller had a wonderful bedside manner which put me at ease immediately. Most importantly she was thorough in her exam, made the proper diagnosis, treated me intensively, and saved my vacation. The perfect experience in a doctor's office. Highly, highly recommend!

Source: Zocdoc
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It felt very sales heavy on pushing various testing and treatments along with allergy shots or drops. It also seemed the staff lives in a bit of fear of the office manager and/or Dr.

Less than 1 month ago
Source: Zocdoc
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Dr. Muller and her staff were amazing! They were so kind and took the time to listen to my concerns and explain each step of the examination. She was so knowledgeable and helped develop a plan to treat my eye allergies. I highly recommend her!

Source: Zocdoc
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I have seen seven (7) other ophthalmologists regarding the problems I have been having with my eyes. All of those appointments were a complete waste of time. I made an appointment to see Dr. Muller after reading what other people were saying online about her. Even after reading her high praises and how amazing she was I was still blown away. Every aspect of my encounter with Dr. Muller and her staff was completely different than the experiences I had had elsewhere. Dr. Muller's staff is not only extremely competent, but super friendly. The whole atmosphere is positive, which says a lot about this practice. It was clear everyone genuinely enjoyed being there, working with each other, and helping patients. Most importantly, Dr. Muller is fabulous. She was spot on in her diagnosis and since starting her treatment regimen I am finally feeling and seeing better. Highly recommend!

Source: Zocdoc
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Dr. Muller and her team were kind and attentive - would absolutely recommend!

Source: Zocdoc
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Dr. Muller is the best and most thorough doctor I have ever seen. So smart and so easy to talk to. Office is beautiful and clean, and the staff is friendly, helpful and knowledgeable. Great experience from start to finish. Highly recommend!

Source: Zocdoc
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Excellent, extremely knowledgable, and kind doctor. I have been struggling with dry eyes for years and she is the first doctor to have found me any relief. Could not recommend her more highly. If you are suffering with dry eye / eye pain / allergies make an appointment with her and do not delay

Less than 3 months ago
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Outstanding experience! I have had issues in other doctors' offices over insurance, but not here. I arrived for my appointment and was given an iPad to provide the typical information. A few minutes later a lovely, knowledgeable staff member reviewed the details of my insurance with me explaining my deductible, copay and co-insurance. I was blown away with the level of transparency in this office. Although I know it is my responsibility to understand the details of my own medical insurance, I really appreciated the lengths to which Dr. Muller's staff went to to avoid any negative surprises. The rest of the visit was the same, simply perfect. Highly recommend!

Source: Zocdoc
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Very impressed with every aspect of this practice. Dr. Muller is friendly, warm, caring and extremely knowledgeable. She listened and gave me time to ask questions. While answering my questions she made great recommendations and provided options. Wonderful experience from start to finish. I'm actually looking forward to my next visit. Highly recommend!

Source: Zocdoc
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Absolutely horrid experience with this place. I went in for a simple eye examination, and was treated as part of an assembly line.. before having a chance to speak, the medical professionals kept pushing for examinations and check ups I did not ask for. When I inquired as to why this was, they stated that these were regular, and I should do them as my insurance covers it... no one checked as to why I was even there. While Dr. Muller was nice, patient, and understanding, the entirety of this experience was just unpleasant. I would recommend looking elsewhere.

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Explains everything and considers patient feedback.

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Extremely positive experience from the moment I walked through the front door. The office was beautiful, clean and comfortable. The staff was helpful, friendly, knowledgeable, cheerful and happy- you could tell that everyone really loved their job. Dr. Muller was very smart and a great listener. She heard my concerns, examined me, explained my diagnosis, then presented various options in a balanced, objective manner. I really, really liked her style, she was direct, yet flexible. Most importantly my eyes haven't felt this good in years. Highly recommend.

Source: Zocdoc
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Excellent communicator, compassionate, great bedside manner. Of interest, there have been other doctors observing Dr. Muller several times when I was there, which was very impressive. I like the fact that Dr. Muller teaches other doctors and also teaches at Cornell. Highly recommend!

Source: Zocdoc
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I had very good luck by visiting Dr. Muller because she and her MD assistants are remarkably good professionals. They treated me with courteousy, let me room to express my concerns, and listen to me carefully. I specially appreciate that they were proactive to communicate me the diagnosis also Spanish, as English is my second language. Admi staff is competent and friendly, and the office is gorgeous and well equiped.

Source: Zocdoc
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Dr Muller and her staff were professional, thorough, kind and efficient in diagnosing the problem, followed by a solution oriented protocol. Additionally, Dr Muller addressed general health and lifestyle behavior modification in an effort to avoid the recurrence of this issue. A 10, all around.

Source: Zocdoc
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The Best of the Best! This practice checks every box: the highest level of service is delivered in a beautiful, clean, state-of-the-art office by warm, caring, accommodating, friendly staff. Dr. Muller herself is professional, compassionate, smart, confident (yet humble), and clearly passionate and dedicated. HIGHLY recommend!

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excellent doctor.

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Exceptional experience! Dr. Muller is the quintessential doctor. She's professional, warm and personable, extremely smart and capable. Her staff is wonderful too- friendly, helpful and caring. Highly recommend!

Source: Zocdoc
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Dr. Muller always gives me her undivided attention making me feel as if she and I are the only two people in her office. She consistently gives me all the time I need, explaining everything and answering all of my questions. I never feel rushed no matter how busy her office is. She has even called me later in the day to see if I had any additional questions or concerns. Dr. Muller is the warmest, most dedicated physician I have ever met. Highly, highly, highly recommend.

Source: Zocdoc
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I agree with the hundreds of positive online reviews I have read about Dr. Muller. She is the most brilliant, caring, thorough, attentive, and dedicated physician I have ever met. She was the 7th ophthalmologist, in 5 different states, I saw for my eye problem and no one else was able to diagnose and treat me correctly. Dr. Muller has given me back my quality of life. Highly recommend!

Source: Zocdoc
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Dr Muller makes you feel safe and comfortable. She and her staff are polite and professional and really know there stuff. I highly recommend Dr Mullers and her office for any eye issues.

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Other negatives reviews are very accurate. I regret seeing Dr. Muller.

Less than 6 months ago
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It was amazing! So grateful

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Fantastic. Extremely thorough and high touch service!

Less than 1 year ago
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Dr. Muller was extremely intent on fixing my problems and answering my questions. She was not pushy, but had a strong point of view on a treatment plan that she explained well. I appreciated most her focus on fixing the root or cause of a problem, rather than just treating the symptoms. I feel like I am in great hands - highly recommend.

Less than 1 year ago
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Dr. Muller is literally one of the best doctors I've ever seen. Her and her staff are extremely thorough. She is so sweet, helpful, and caring. The receptionists call your ins before the visit and give you a list of how much everything is going to set you back out of pocket which is pretty much unheard of in the medical industry. She healed my corneal abrasion when no one else could. Will definitely be back!

Less than 1 year ago
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Great experience. Dr. Muller is a wonderful doctor. She is passionate, committed and creative. Her office is beautiful and impeccably clean. Her staff is warm, helpful and knowledgeable. Recommend highly!

Source: Zocdoc
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I did have to wait over an hour to be seen. But once seen, Dr. Muller and her coworkers were very professional and speedy.

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Dr. Muller is the best doctor I have ever visited. She is extremely smart, a great communicator, and is warm and caring. HIGHLY recommend.

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Dr. Muller and her staff are wonderful. Dr. Muller is extremely well educated and has a wealth of medical knowledge. She clearly is cutting edge and tops in her field. Highly recommend!

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Dr. Muller is thorough, caring, compassionate and dedicated. She spent a lot of time explaining my diagnosis and laying out my treatment options. Cannot recommend her highly enough!

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Dr. Muller is an exceptional doctor. She has been taking care of me and my family for over a decade. She is extremely smart, warm, kind and caring. Over the years I have called her on her cell phone after hours and she's always happy to help. I trust her implicitly. She's truly a rare find.

Source: Zocdoc
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Great experience and I feel so much better already. The most professional, efficient, service oriented doctor's office I've ever visited, and it's beautiful and clean too. If you're looking for the best eye doctor and amazing results, you need to see Dr. Muller. I'll never go any place else.

Source: Zocdoc
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I had another appointment with Dr. Muller today and now I know what everyone is raving about. Dr. Muller and her staff are wonderful. This is the best run, nicest office I've ever seen. Dr. Muller is so smart, warm and caring. Highly recommend!

Source: Zocdoc
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Terrific experience! Terrific doctor, staff, beautiful office, state-of-the-art technology, unbelievable service. Correct diagnosis and treatment on first visit and now my eyes feel so much better. Highly recommend!

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I will never look for another eye doctor in the city! Dr. Muller made me feel at ease the moment I got to her office and truly treated me like the only person around when she was with me. I felt completely comfortable in her hands.

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I read every review about Dr. Muller while researching an eye specialist and I couldn't agree more with all of the people who sing Dr. Muller's praises. Dr.Muller never gave up while treating my severe and challenging dry eye condition. I used to be extremely uncomfortable, which was interfering with both my personal and professional life. Now, thanks to Dr. Muller, I have my life back. I am completely comfortable and see better than I ever have. Her staff is service oriented and professional, her office is clean and beautiful, and filled with state-of-the-art technology. If your eyes are bothering you, I highly recommend Dr. Muller!

Source: Zocdoc
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I have been a patient of Dr. Muller's for years because she has made me see better and feel better. Dr. Muller truly is a super sub-specialist combining her education, training and decades of clinical experience with impressive technology to help her patients in ways that other doctors simply can't, or don't. I am thankful that she has the ability to perform all the tests that she does. I know that the results of these tests have, and continue to, help me immensely. Not only does Dr. Muller check all the boxes with regard to being an amazing doctor, but she's also a terrific human being. Although I've had to wait in her waiting room a bit longer than I would like from time to time, it is beautiful and comfortable and has wifi so I can always get some work done. I understand that one of the reasons I sometimes wait is that she is very busy because she is so sought after. I also understand that she is a doctor and therefore sees patients as emergencies arise. Thank you Dr. Muller- you are well worth the wait!

Source: Zocdoc
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Dr. Muller is the best ophthalmologist in New York. I have been seeing her for years and she is as kind as she is brilliant. She always takes the time to listen, explain things and answer all of my questions. Absolutely wonderful care!

Source: Zocdoc
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I wish Dr. Muller was a general internist so I could go to her for everything. Master of her craft, great bedside manner. Takes the time to thoroughly explain matter at hand. Attentive and friendly staff. Cannot recommend enough.

Source: Zocdoc
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My eyes have been bothering me for a while so I went to see an ophthalmologist about three months ago. He said I had "garden variety" dry eyes and I just needed to use artificial tears and warm compresses. I did as instructed, but didn't feel better (I actually thought I was getting worse). So I made an appointment with Dr. Muller. Best call ever. Dr. Muller examined me thoroughly, explaining everything she was doing and why. Then she told me why my eyes were so uncomfortable and how she was going to treat me. I followed all of her instructions and my eyes feel so much better. The difference between the first doctor I saw and Dr. Muller was enormous!

Source: Zocdoc
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Very professional front office and I was whisked in right away. The girl who examined me was very professional and pleasant. When Dr. Muller came in, her manner was quite brusque and condescending and she pinched my eyelids without any warning or apology and got the other girl to take a picture without even asking me - not a nice thing to do to an older lady, and I found this action extremely rude. She kept saying to me 'I am going to educate you', which I found extremely condescending and unnecessary. She also tried to push allergy testing on me, which I refused - this did not seem to go down too well with her and she was out the door as soon as she could.

Source: Zocdoc
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Dr. Muller truly is an expert when it comes to dry eye! I have had terrible dry eyes for 8 years and had been to 5 other "dry eye specialists", and none of them were half as knowledgeable as Dr. Muller. She was so thorough, even correctly identifying my environmental allergies (which were making my eyes so much worse). After Dr. Muller started treating both my dry eye and my allergies, I finally turned a corner. Dr. Muller has given me my life back. Thank you, thank you, thank you Dr. Muller.

Source: Zocdoc
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My eyes have been bothering me for years. I have visited 7 different ophthalmologists and not one has listened to me and examined me the way that Dr. Muller did. She is so thorough and truly thinks outside the box. When, in the course of conversation, I mentioned that my hair was thinning, she suggested I have my thyroid checked and wouldn't you know it- I had a thyroid problem. My thyroid issue is now well controlled and my hair has stopped thinning. Oh and yes, she also fixed my eyes handily :) Now I see why she is referred to as the doctor's doctor!

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She's knowledgeable and polite, and good at answering any questions or concerns you may have.

More than 1 year ago
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Beautiful office, Excellent and convenient location, welcoming and engaged staff. The front desk is patient and courteous and helpful. Assistants are knowledgeable and answer questions, without being afraid of saying "I don't know". Dr is a gem - her experience is apparent and I felt leaving like she actually cares about health + progress (vs. other doctors that want to diagnose and move to the next patient). Highly recommended but be prepare for a potential wait time.

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She is not someone I would want my dog to visit.

More than 1 year ago
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She treats patients aggressively by suggesting many prescriptions and seeing how you react. Then slowly eliminating some options. However, this is very expensive if you are paying out of pocket. A few months later I requested a copy of my prescription, the receptionist told me that I had to come in for another appointment, which would be the cost of the original visit. This office does not care about its patients and is only concerned with the profit. Being young and unfamiliar with how insurance plans work I felt taken advantage of. WOULD NOT RECOMMEND..

More than 1 year ago
Source: Zocdoc
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ZocdocOphthalmologistDr. Jacqueline W. Muller, MD